I generously give this restaurant two stars. I walked there from my hotel and ordered food. My order was missing one sandwich and two other sandwiches were made incorrectly. When I went back, the manager was kind and friendly, but the other employee appeared to be very bothered with my request for the correction. I didn't care for the employees talking about my correction request in a language I couldn't understand. The restaurant was nice, clean, and orderly, but I hate that McDonalds is going to a computer kiosk to place your order. My one experience isn't enough to suggest that people not visit this restaurant, but my experience would make me consider going elsewhere before going back. read more

--Poor management, horrible customer service, rude & ignorant employees, cold food, screwed-up orders, etc... Absolutely the worst McDonald's I've ever visited... --Worst mcdonalds on the planet. Manager is ignorant and rude. Unbelievable I made them give me a refund I refuse to eat food prepared by them. --I placed an online order for fries a quarter pounder, a large Coke and a 10 piece which all should've came with Monopoly game pieces. In fact, it was advertised online that I should buy these items because they had game pieces. The only item I got with a game piece on it was my chicken nuggets. I feel like I've been scammed. Nobody in the building speaks fluent English to even handle customer service. This is supposed to be an American fast food restaurant But I don't see one American in sight. Pretty building but the people inside are special let me tell you. The cooks look dangerous and that's being nice. Get real McDonald's and hold your quality standards higher. Really upset with the establishment. Straws are paper and don't last pass half your drink before they fall apart inside your beverage. I've waited inside for 30 minutes on a single quarter pounder and 10 piece. When I brought it up to the manager, she was annoyed, Brushed me off for me to wait another 15 minutes. I brought it up again and she looks at me sternly and says I told you four more minutes. Get real. Next time I'm taking my Meta glasses in there and I'm going to record the entire encounter. Look how they serve the quarter pounders here. It's dressed like a big double cheeseburger It doesn't even have the large cut onions like it's supposed to --$13 for a big Mac meal and this picture is after I asked for the fries to be topped off. I heard the guy go over and start laughing to the manager who was on the fries station and this is what he gave me. I'm really happy we don't get cravings from McDonald's often but when we do, we'll save it for the mainland or go to Wendy's instead terrible attitude, terrible value and it's been like that that's why this restaurant has 2.5 stars --Every time I come to this McDonald's I end up waiting 30+ minutes for something as simple as a sausage biscuit. There is absolutely no reason fast food should take that long, especially for a basic breakfast item. It's become a pattern, not a one-time issue. --The whole point of McDonald's is convenience and speed, and this location completely misses the mark. If you're in a hurry in the morning, I would avoid this place because you'll be sitting in line far longer than expected, or be told to pull over and wait. Management seriously needs to address the slow service here. --If I could give them a zero I would this place sucks, obery sucks, my fresh quarter pond with cheese.Look at this crap, cold as hell. I will be protesting this charge.This is the worst frickin' food i've ever got in my life. I will also be calling this establishment totally unacceptable --This is not a 1 star review but a -5 star review! I've traveled the world and in my entire life, this is the worst McDonald's I ever visited. The place is filthy, the staff is unwelcoming and the food is absolutely disgusting. The tables are dirty, the places smells bad and I wasn't able to see the kitchen from the back but if the front looks like it does, the kitchen must be ground zero for the next bubonic plague outbreak!!! --The fries were OLD and STALE, the burgers had enough condiment to drown a small child and the sandwich was all messed up like it was put together by a 1 year old. Good thing I downed this slop with a Coca Cola, since the 2.7pH probably killed the bacterias trying to give me food poisoning 30 min later. --This slop went straight through me like I ate street food in India. --I would be ashamed to own, manage or work at this location. It was such an embarrassingly disgusting experience that I'm surprised this place was not shutdown by the FDA! --I should have listened to the reviews. This McDonald's was absolutely horrible. Drive thru took a bit but that wasn't a big deal. However the guy that took our order was beyond rude. Didn't hear the number I said so my husband repeated it louder and the guy got snippy with us. Then I gave the order and it wasn't right on the screen and I said I only wanted one big mac, he said yes I know (there were two in the screen) then I asked if the discount would come off afterward since it was $15 higher than it should've been. He said yes just pull up and then sighed and said 'good lord' extremely loudly into the microphone as we were pulling away. Then we got to window, he asked what our order was, then just thrust the receipt out the window. Wouldn't recommend this place. --Worst experience I've ever had at a McDonald's No one knew what was going on. We didn't even get to order because the person didn't understand the register. No manager or coworkers tried to help him. No one would even talk to use. I hope this place close read more

Filthy, tables, floors and yelling employees in another language. They seem to not care for any level of service! Stay away!

This is place has the rudest employees! The managers need to remind the employees they work for McDonalds not D*cks last resort! The attitude given by the guy taking the order was unearthly! As I drove away from the paying window he stared me down like he was going to burn a hole in me and the side of my car. read more

140 reviews and almost all of them are one star for a reason. STAY AWAY! We stopped here Friday night and they were not busy which should have been the very first indicator of how terrible the food and service are here. I tried connecting to the Wi-Fi to open the app as soon as we entered and it was so weak it would not even connect. We ordered on the kiosk because the customer service on our trip here has been horrible. Then the manager comes out and actually yells at us "No, no, no! No more orders!" She said we were backing them up and when we said we were almost done and just wanted to order a soda she again yelled "No!" What kind of insanity is that? Most businesses want orders. I am poor whoever owns this location to check the video because her behavior was totally unacceptable .I Also, if we were backing them up with too many orders, doesn't that mean they would have had to cook fresh food for us?? Not a chance. Soggy fries and disgusting food. This was the worst experience I have ever had at a McDonald's and it's McDonald's, so that's saying a lot. read more

Worst is customer service I've ever had in my entire life at McDonald's. The guy taking our order was high as fackkk which fine but at least take my order right and the people at the drive-through were rude and just gave stupidity. Get a different job if you hate it so much read more

The food was spectacular. Best thing I have ever tasted in 38 years my oh my but when I got my drink, I was slightly confused when I opened the packaging to see a paper straw I know down here in Florida. They're all about saving the turtles and whatever, but when it comes to paper straws, this needs to be abolished. I am so severely disappointed with the lack of plastic going on with the drinks this may make me sound like a horrible person, but that is OK because nobody and I mean nobody wants paper straws the ambiance was good. Service was good. read more

Rudest McDonald's workers I have ever encountered in my life. My friend was so kind and kept saying thank you and please, and to keep in mind it was her birthday. I think it was because she was Black but that's just me I can't verify if they're racist or not, but to buy acknowledgment for what I've seen, they are please stay away. Go to the Taco Bell across the road. Save yourself some money and time. read more

Food is cold and gross. Must be made in advance, the quality is terrible. Obviously there are better options, but this place does not meet the normal standards of McD and is not only gross, a health concern. read more

Paid for a large shake, was not given a receipt and was given an attitude when I asked for my proper thing that I paid for?

They have the most ridiculous drive thru policy I have ever seen. They only allow ONE mobile order code per car. My friend and I each had separate codes which they refused to take both they said we would have to drive around again. The employees even agree it's absurd and frankly the owner should be ashamed. They poor underpaid employees are made to follow this and take the anger of customers. The owner clearly does not care about customer or employee satisfaction. read more

They don't wear hair nets. I found a long piece of black hair in my food and when I went inside to get a refund they told me they wouldn't give me a refund and I told them ether give me a refund or give me a free meal. Actually so ridicules you don't give refunds for your workers not doing there job. read more

So they're certainly not the best expression of a McDonald's to begin with to be nice but after this morning, I'm done with them. Manager's flat out rude! Totally needing some corporate discipline here. I don't often post one star reviews but when I do you better believe they deserve it. read more

Came in for a quick meal. They got my drink wrong but not a big deal. Even though the girl didn't know there was unsweet tea. Still not a big deal. I get that teens like to hang out at MCD's but there was a big group hanging out by the restrooms swearing up a storm and also simulating sex acts. No employees made any move to do anything. When we were leaving they were running over to Circle K and back. I raised kids and know they can get loud but still respectful. But dropping f**ks and the N word repeatably was unsettling. The most unsettling part was McDonald's didn't do a damn thing. read more

The service that i received was terrible they got my order entirely wrong and the worker that did my order was extremely rude.

Tried the so called McValue Meal and the worst ever meal, that I have been served at a McDonald's. The drink was melting and watered down like it had been sitting on counter for a while, Then the fries, oh they tasted like last week's grease and the worst ever. flavor. and Definitely not the McDonalds, that i have known since 16 and now i'm 62. The burger was a joke being served with dried out meat patties and the pickles, get this 5 slices stacked on the center of patties. What has happened to McDonald's food? If I would of ordered inside lobby, I would have IMMEDIATELY returned the entire meal to the counter and DEMANDED A REFUND, but I did not want to sit through a long line of customers at the drive thru line again. KEY WEST's 3704 N Roosevelt MCDONALD'S IS BAD BAD NEWS. STAY AWAY. Be fair warned, Devon, 18 year resident of the Keys. read more

I'm in the military and our galley is closed. I am going out of my way to make sure everyone is eating bc not everyone can leave the boat. they place orders and I pick them up. I wait on an order for 45 mins talking respectfully to the manager and the staff. showing them the receipt, location, time, and what the order was. the order stated it was for pickup. they ignored me, and didn't prepare the food. they also talked very loudly about me amongst each other. I just want to leave and they wouldn't give me the food I had proof that it was ordered. the food is good, but the people made it awful. read more

terrible service, my orders are 98% wrong most of the time. Everytime I have address the issues with " Manager on duty, don't take responsibility for the staff mistake. I am a local person who go and buy at least 4 or more times a week and staff and supervisors don't care for loyal customers. I don't know who the new owners are but they need to look into training their staff properly on how to handle customers issues, specially when the staff is at wrong. today alone I witness 3 back to back customers having issues with their orders. not good read more

There is a girl that works the day shift with a horrible. She delivered my food and when I asked for ketchup she just rolled her eyes and walked away. Totally rude. She obviously hates white people. So nasty. read more

We waited in line for a half hour for our food. We asked if we could get our money back so we could leave. The worker at the window said "we don't have enough Asians" whatever that means. They are racists would not give our money back. We left the drive through line there were about 7 cars behind us and 20 inside waiting. If you can't give someone there money back after waiting over 30 minutes for food then make a racist slur. You should be shut down. I have also attached the receipt to this post. He refused to give us our money and blamed it on "Asians" read more

McDonald's - Receipt of the money we didn't get back - Burgers Near Me - Key West, Florida

HORRIBLE RUDE service at the drive-thru. The guy taking the order was rude and unhelpful. Rather than helping clear up issues, he kept acting like an a$$hole. SKIP EVEN IF THERE IS NOTHING ELSE NEARBY! read more

This place is a complete dump. Says it's open 24hrs but it's closed and unlit........

My husband and I usually stop at McDonald's for breakfast on our travels. It's our usual routine because of the convenience. It's fast and a fairly decent breakfast. I've been noticing more and more kiosks where you can place your orders at every store. Nevertheless I see workers procrastinating but to be fair I never had a major complaint. Today, we stopped at this location. My husband placed the order at the kiosk and proceeded to find a table. The floor was absolutely disgusting. It was slippery all over and most tables and floor were dirty. There was water dripping from the ceiling (from the A/C vents). The women's bathroom's floor was slippery and bathrooms stalls were dirty. It makes me wonder how the kitchen would be when the dining area and bathrooms are so disgusting! read more

I'm updating my review, and adding 2 stars. I'm not sure if they've had more efficient training but I've been back a handful of times and was pleasantly surprised with the service. The lady taking payment was very friendly on 2 occasions, she made me want to Come back. The food was hot and fresh. I'm very happy with the improvements! I actually added another star because I really am impressed. read more

This visit was very poor! I ordered the double quarter pounder with cheese and a large fries. It is advertised that the Quarter Pounder is freshly cooked. This burger was NOT freshly cooked! It was dry, did not have the seasoning that is supposed to on it. Two small pieces of onion. Very poorly made. The fries were cold with no salt. I went through the drive-through and as soon as I got my food I immediately parked at a hotel right next-door and ate it in the parking lot. The food did not have a chance to get cold. read more

As expected, good food but poor service. I went inside, the cashier repeated n took order wrong. Then I got the wrong order with my order number. The only good part was the view of the water from the McDonald's. read more

Your drive thru worker said through the mic he's gonna come out and beat my ass. I cannot count how many times this McDonald's has given me problem after problem after problem. read more

Just drove all the way across the island to grab some breakfast because it says they are open 24 hours.. Apparently this is not the case even though there is two employees hanging out in the dining room. Even after getting out of the car and knocking on the window to get their attention we were told they are not open. Change your signage if you don't intend on being open 24 hours so that people like myself aren't inconvenienced read more

McDonald's - They stink - Burgers Near Me - Key West, Florida

Went to grab breakfast on our way out of town. Pulled up to speaker and waited for a pretty good amount of time for a morning drive thru. When the worker came on we order THREE times and he kept getting it wrong back to us. So my husband spoke louder and the worker said Who you yelling at? What's wrong with you. Who do you think you are yelling at. My husband said Forget It and pulled out of the drive thru. As we were driving out we looked at the window and the worker flipped us off! He sounded High as a kite. I tried to call and no one answered the phone. Rang thirty times. If I could leave a negative star I would. They need new management. McDonalds need to go down and clean that place up. Disgraceful. read more

I ordered a bacon/egg & cheese biscuit with extra cheese and a medium orange juice, through the drive-through. Three (3) times. lol. The Haitian manager could not understand what a medium orange juice and a biscuit with extra cheese meant - actually the third time I asked he understood the biscuit portion but not the concept of extra cheese and could not grasp the words or idea of 'medium orange juice.' SO - I pulled up to the window and was promptly yelled at: "I AM THE MANAGER AND I AM THE ONE TAKING ORDERS I RUN THIS RESTAURANT, NOT YOU!!! DO YOU WANT FOOD OR NOT?!!?!" -- that was his introduction. After that, he proceeded to tell me how little my life was worth because I was not the McDonald's morning manager. lol. He would not give me his name, so I drove off proclaiming that I would contact the proprietor. I understand that the Haitian manager has his own method(s) of interacting with people, and those methods do not include providing superlative customer service. I understand this. However, I do not tolerate substandard behavior from people - certainly not a $25k/yr McDonald's manager. If you are the owner of this McDonald's restaurant - you really need to visit your establishment incognito - you will understand what it's like to really work hard for your food here. :) Terrible place - avoid at all expenses. You have been warned. read more

Came in and redeemed a free ice cream cone for points the manager told me to order at a kiosk as if they don't have enough employees standing around. Now I worked at McDonald's for 2 years and I know when the ice cream machine is not right, when the ice cream doesn't come out creamy usually it's because the machine needs to be cleaned not to mention the guy scraped the ice cream on the side of the machine in order to remake it because the machine was not putting out the right texture. read more

McDonald's - Does that look normal? Nahhhh - Burgers Near Me - Key West, Florida

4/30/23 idk the skinny dudes name that was working the window giving the food out. But the guy was a total jerk. I Ordered a McFlurry and the thing was literally filled not even half way. I asked for two sauces and the guy told me no. So I had to go back through again and order fries just to get the sauces I wanted. Would never go back again and would recommend everyone to get taco bell down the road instead. read more

Got food poisoning here - can't believe this is still a McDonald's franchise. McDonald's once had quality control - guess that is a thing of the past. read more

Simply ordered a large & medium Diet Coke with extra ice. English is DEFINITELY not the employee's second language...probably about ninth. I was handed the drinks which promptly still all over me and the interior of the car due to overfilling. We pulled away and then discovered that there was very little ice and both were flat; that is to say NO carbonation at all. Pass this train wreck by. read more

Ordered a burger and added a cup of water. Counter person said $.60 please! They now want $.60 for water! Demanded a refund and left. Never again Mickey D's. read more

Employees scan McDonalds app coupon and dont give the discount on final total. Staff inside dont wear face masks covering nose and mouth as required by monroe county for covid-19. Teller in picture argued saying I should "learn to cook at home" when I brought up the coupon discount was not applied. Terrible customer service. Unlawful failure to wear face mask during covid-19 pandemic. read more

Arrived at 10:37 am to order breakfast. Was told they don't serve breakfast. Not clear is this is in general or I missed the cut-off. Staff was disinterested, went elsewhere. read more

I had help from getro thank you better than the one I had last night the guys pies where trash

Terribly slow drive through. Four cars and fifteen minutes. Disappointingly, they do not participate in the dollar drink menu (as most things are just more expensive in Key West). But, I do give them a star for using paper straws. Still, the speed of service was difficult to overcome in the overall experience because of the plethora of McDonald's to compare this one to. read more

Very clean and efficient location. The staff was friendly and helpful. They got the order right. The restrooms are very clean. Overall, whoever is managing this location is doing an excellent job. Hamburgers and french fries or fresh and delicious. read more