If I could rate their service and satisfaction with negative stars I would. EVERY TIME we order we receive something wrong. The food is slopped together. I'm surprised this franchise stays open with how lazy the workers are. read more

Worst McDonald's I've ever been to. Pathetic. Manager a straight a$$. Service awful, order all wrong, staff rude.

For the past month I've spent $20-25 a day here, mostly on coffee drinks but also food. Why? Because the staff never bothered me and the WiFi was blazing fast. I sat in my van/mobile office, stayed caffeinated, and got a lot of work done. I'd come 3 or 4 times a day, sit in my van in the mostly empty parking lot, and drink my sugar free vanilla lattes. The service here is horrible, the bathrooms are always filthy, remarkably they screwed up my order about a third of the time, and on more than on occasion I ended up either 1) translating for the staff, 2) getting napkins or other items for other customers, 3) taking peoples food out to their cars or tables for them because they were short staffed and the customers were waiting for more than 15 minutes but the employees didn't have enough people to physically walk the food out. Three times I've waited 25 minutes or more for my mobile pick up order, after I've gone in to get it - keep in mind that my pick up order is usually just a single item that does not need to be cooked. But I've only complained once, when I found egg shell in my sandwich. The thing about this location is that most of the employees are really nice and are trying really hard, but they are always short staffed. And then customers are mad, but it's not really the staff's fault. If the owner wants to cut costs by always having the bare minimum number of staff, you're going to have filthy bathrooms and slow service because if one person is late or home sick, everything is thrown off. So today I dropped about $20 during breakfast and lunch, over about a three hour period, left, came back around dinner time. I'm a professor and It's been hard with covid, because I like to work around other people and not be isolated at home. But there aren't a ton of options with most places closed. I bought a coffee and a snack, ate in my van while working. The manager saw me inside and never said anything to me. 45 minutes later I'm sitting in my van at my desk, messaging with my friend about what he wants me to pick up. As usual, the McDonalds app was super glitchy. It kept saying my menu items weren't available at this time of the day. After 5 minutes of shutting the app down and restarting it, I went to the back to adjust my WiFi boost and someone knocks on my van door. It's the swing manager (African American man, but not the African American guy who works in the am that is really on top of things), he was the same one who literally handed me my order 45 minutes ago. He was with Mathew, a very hostile man who identifies himself as the owner. Both were unmasked. Matthew wanted to know what I was doing. I was so flabbergasted by his hostility that I didn't know what to say, so I said, "using the internet" since at that moment all I wanted to do was get the McDonald's app to work so I could get my food. And I really had no idea how to respond because Matthew was just so.... pissy. Matthew very angrily told me to leave and that I could only stay parked for 30 minutes after ordering. I guess the clock starts when you get your food? Since it's often a bit of a wait?! Maybe he starts the clock when you order and there had been a 15 minute delay while the employees made fries, so maybe my clock started 60 minutes prior not 45 minutes. In any event, it had been more than 30 minutes since I'd ordered. I explained that I spend a lot of money here, eating 3-4 times a day and buying a lot of stuff, and that I prefer to eat in my car because the restaurant is really cold. The manager stood there like he has never seen me before. Never mentioned that he had neglected to tell me about this mysterious policy of scarfing your food and leaving the parking lot within 30 minutes. Matthew responded that I was there the other day for a few hours, which was very true. I'd spent probably $15 the night before and had placed several orders over a three hour period. I was very calm and polite. I explained no one had said anything to me about this 30 minute limit or asked me to leave before and if he wanted me to leave, I would leave (because there was no way in hell I was spending any money there if Mathew-the-hostile-one is the owner). Matthew then threatened me with the police and when I said he didn't have to be hostile about it, he said he could have any reaction he wanted. Which is true. We all have the right to feel our feelings. Most of us try to contain them a bit and not react so extremely to something very minor (like a customer who frequents your restaurant too often and usually stays about and hour or a bit more per a order while you prefer that people leave after 30 minutes). read more

I asked for Ketchup, no response, I asked again. "I heard you the fucking first time" and throws multiple packages at me. His friend eating gets up and wants to fight me and says he knows all the cops. I went ahead and called 911. The police asked him to leave and explain to me he just arrived in the area 2 weeks ago and has been causing trouble. On the way out the manager explains that it doesn't matter what they do because the place has ridiculous amounts of business. read more

Uber eats order. Driver waited 30 min for food that wasn't there. Eventually driver asked the manager to remake the order. Manager said no. Would be cool if McDonalds would do something about this franchise and the way it's being run. Consistency is all we want. Not much to ask from the biggest food chain in the world. read more

Food was great just like any McDonald's but costumer service was terrible. Shorter, older white dude working night shift got so angry because we asked for extra ketchup and honey mustard. his response was "I don't got none" and walked away. I just wanted some sauce. Very unprofessional and seemed like everyone hated their job. I'm visiting here and thought I'd get treated better than I did. Now I'm not gonna be able to sleep at night because I didn't get my honey mustard. read more

Older white dude in night time drive through hates his job more than a blue haired liberal hates Donald Trump. Food was in fact great though. But seriously old guy needs to learn to smile or at least not be rude because i asked for honey mustard. I just wanted to enjoy my nuggy with some sauce:( read more

I would give zero stars if I could. The manager started with an attitude with me and my husband. And threatened to throw us out . Disgusting Customerservice and disgusting attitude from the manager who wanted to start a fight. He is one of those who plays victim because of his skin color, and is always on the defensive, again using his skin color to justify. For my children sake, because they love McDonald, we kept quiet and continued with the Oder. This guy should be fired from there! read more

If I could give 0 stars I would. I had hoped with a second drive thru things would get better... what is the point of a second drive thru if you're not going to take orders from the second lane. Talk about aggressively stupid. My orders are always missing something and I frequently need to request napkins. Frustrating. I'm officially never visiting this terrible establishment ever again. My suggestion is to get new management. read more

When you visit McDonald's there is a certain expectation. Food won't be that healthy but it will be quick and your order should be right. Do not expect that at this location. Conveniently located as your enter/leave key west island one would think this might be a good spot to hit up fast food on the way out...boy would you be wrong. We went they the drive thru and then sat for 15 minutes in the parking lot waiting on "fries to be made" however 10 cars (since I started counting) were all leaving the drive thru with food (guess people don't want fries anymore?!?!) then when the girl brought it out she forgot our happy meal and we had to go back in and get it cause you know it's too hot for her walk back to our car again..... Don't eat here unless your desperate.... read more

McDonald's - I thought the pickles went inside the hamburger? - Burgers Near Me - Key West, Florida

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2 cars in the drive through and they make me pay for the car in front of me order. After 10 minutes the manager comes out wit 4 dollars and hands it to me without saying a word. Never coming back!!! read more

This is the only thing open at midnight. This place is a miracle. Worth the wait. Also, McDonalds employees should make a living wage.

TERRIBLE! we walked in and it smelt . We had to go to the restroom and we opened the door and there was poop everywhere . Looked like an out house! It was light brown in both toilets we will never ever be going to the agian.BROWN DIRTY POOP TERRIBLE TERRIBLE read more

This McDonald's saved my life in a way because that was the only restaurant open at night and we were hungry and I love McDonald's

Trash!!! No other way to describe this restaurant. Slow service disregard for customer satisfaction.

If i could leave no stars i would. Employees are disrespectful and straight up rude have not been able to come to this place without a problem. Do not recommend total disappointment. read more

No stars! This place sucks! The worst mcdonalds ive ever been to. For christ sake how many ppl need to complain about ur miserable rude workers untill you fire their asses. Slow as hell waited 40 mins in line for them to get my order wrong again. Even after being corrected. Quit listening to music when ur taking a god damn order retard. read more

In a desperate need for coffee to get home with not a single place open at diggity-doo in the morning, my husband suggested McDonald's drive through cafe con leche. Gag. Tired, but in need, I sat through the line of regret. I placed my order and waited. And waited. And "it's-two-A.M.-and-I-should-be-in-bed" waited. And finally, a smiling cashier handed me my coffee and I sipped. Not bad. Not bad at all. In fact, it was really quite good and did the job. My drive back home was a breeze. I wouldn't knock their cafe con leche, but be warned: Their drive-through lane at the wee hours is like the line at the DMV during lunch hours. read more

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We waited in line for over 10 minutes with yelling at the intercom, ' You open'? Cars were in front of us but never took our order. We left. Terrible terrible terrible McDonald's. The owner should fire all employee this evening 7/1/20. read more

We paid to Uber here late last night. They advertise as being a 24 hour location. We arrived to a long line of customers and a store that was closed. I understand that stuff happens, but the manager here did not handle the situation well. He told me to "go f**k myself" when I asked him what was going on. This location is always an issue and we will not be stopping here again. read more

If there was a place to give negative stars I would. The place was empty and you had to order on the board. It wasn't accepting the promotional codes from their app. When u ask the staff for help they don't want to be bothered. You finally get a manager and they don't want to be bothered. I could give the place a pass if they were busy and were working hard, but they weren't. Lazy workers and just poor attitudes all around. Executives from McDonald's would fire everyone if they walked in and saw how their people were acting and treating customers read more

The woman with blonde hair, pink glasses, and looks to be maybe 50 treated me horribly in the drive thru. She always has an attitude but today was the worst. I paid with my card like I always do and she prompted me to go to the second window. Apparently my card didn't go through but I didn't know until the kind man working the second window told me. So after I back up to the first window to pay, she told me: "you were ignoring me." When I told her I had no idea, she scoffed and treated me like I was some thief. I get my breakfast at this McDonald's almost every morning before work. I miss the other lady who wore the sparkly masks and always had her nails done cute. This woman is always hateful and idk why. I only gave 2 stars so this post gets attention. Otherwise, this McDonald's always gets my meals correct and literally everyone but her is kind so a 5/5 if she didn't work drive thru anymore read more

The worst place on earth. We drove all the way there, first of all hate McDonald's it's disgusting, but drove here because it was the only restaurant open. We got there and a man said, "we don't have any food" and declined us. Like what... Don't go here. Obviously a complete waste of time. Make a salad. read more

They messed up our order and gave us the wrong amount of chicken nuggets. We ordered 6 nuggets, not 4. By the time we noticed it was already too late and we're back on the road for our road trip. Felt totally cheated out of our hard earned money read more

AWFUL! Disgusting customer service. The employee and EVEN MANAGER were extremely attitudinal towards my family after we brought to their attention that they forgot one of our fries. What a sad excuse for a McDonalds. I don't go to McDonald's expecting much - but this was absolutely ridiculous. The food and service was awful. read more

The people there are not very good at taking orders. I ordered a vanilla cone, but instead of notifying me that their ice cream machine was broken, they gave me a caramel Frappuccino and they messed up my big Mac by putting two buns on each other and they missed my sprite. How do you mess up that badly? read more

Read the bad reviews so went in and ordered. I wish I didn't :(. The lady taking our order messed up the order. Waited 20 minutes with 6 kids. The bright side is that they finally got it corrected. I suggest getting an experienced intake/order person on the front line. read more

I would give it zero stars if I could. I pulled up to the speaker in the drive thru and I let the lady on the speaker know that I wanted to use my app code to pay and get my free item. She tells me that she'll need to get that info from me when I pull up to the window to pay (every other McDonald's and on the instructions on the speaker, request that you provide them with the code BEFORE you place your order). I explained to the employee that I normally give the code at the speaker though like the instructions say to do and she comes back on the speaker and says "Look Lady, you need to come to the window, I can't do it from the speaker, ughhhh" I was so flabbergasted, I said "excuse me?!?!" Honestly, I couldn't believe she had the nerve! Then I ordered a plain double cheeseburger with extra cheese (which I order at McD's all the time) and she tells me that I can't order it that way (with the extra cheese) because she can't ring it through the way I want it. What?! Once I got to the window the employee said nothing to me and took my app code and gave me my receipt. I then let the manager know what she had said to me and that they have the RUDEST drive thru employee that I've ever encountered and he said he'd have a talk with her.... To add, we went to this McDonalds the night before and the same employee was working the drive thru....after every item I'd order, she'd just say "what else?" "Ok, what else?" Then when I ordered something plain she literally sighed real heavy like I was seriously bothering her. I've never in my life encountered someone so blatantly rude in customer service. This location needs to deal with this drive thru employee and FAST! She's absolutely giving all McDonalds a very bad look and I hope the Manager/Owner does something about it soon. read more

Order was missing items that I had placed through the app and was told they didn't have it after I was charged so I still paid for it. Line was incredibly long and was a terrible experience. Would have rather stayed hungry. read more

Nicest people I've ever met. My water broke in the drive thru and the manger Kelly came out with a Mcchickin wrapper and some gloves and delivered my baby for me. She was so amazing we even named our little boy after her. 100/10 would recommend read more

DONT GO HERE!!! Manager was rude as possible! They forced an unnecessary upcharge on our meal. Was rude as she could be about the $0.20. The gentleman that gave us our food was cursing. The whole order in the drive through took 24 minutes! read more

The worse McDonald's I've ever visited in my life. The most sloppy and unprofessional people I've ever met at any restaurant. I ordered a cheeseburger happy meal for my kid, the burger was missing from the box. They asked fries or apple slices- I said apples, they gave us both. I ordered a medium coke with my order, they gave me a large Dr. Pepper. Are these guys serious? I drive back to the drive-thru to claim the cheeseburger I was missing, when I told them about the missing burger the guy says "Ha! That's funny as hell! Pull up to the window." I don't understand how these guys have jobs. Also the fries that came with my order were cold and stale. I would tell anyone not to bother visiting this McDonald's. I should've trusted the reviews even though they were 8 months+ old. Horrible restaurant. read more

i just moved here recently, and obviously mcdonald's is the place to be during a move. i came here tonight, ordered a sweet tea and i kid you not it tasted like how rubbing alcohol smells. i hope this isn't something i need to be concerned about with my health.. the service was really rude. i asked for extra sauce and it seemed to be an issue for whoever was working the window.. won't be coming here again :( read more

Came to this establishment for some late night sustenance. Could not be more pleased with the experience. Nice fresh fries and hot crispy nuggets. Staff was also super friendly and provided a plethora of sauces for our dipping pleasure! read more

McDonald's - A healthy assortment of sauces, all free! - Burgers Near Me - Key West, Florida

Had an old lady with red hair and glasses tell me "fuck you" tonight because being on a head set is not her job. Apparently its to much to ask to have someone on a head set to inform customers they aren't serving due to setting up for the next day. Long day or not youre supposed to be 24/7. False advertising and rude staff. If I could of gave this 0 stars I would. read more

We placed an order through Uber Eats. The driver abandoned the order, either for his/her own reason(s) or b/c the location decide to close early. The store didn't answer our calls across 6-7 attempts. We canceled the order due to lack of delivery and communication and we were charged anyway, leading to a dispute through the credit card company and with Uber Eats. And I'm sure they see US as the problem. If you're going to close early, in a posted 24-hour period, no less...find some way to let Uber, DoorDash, all those fucks, know!! It's inherently part of your job. Oh wait, you work for McDonald's. I'm sure you don't care about the minor niceties like honoring your posted hours of operation or doing your job in general. This franchise, its staff, and manager...less professional than ostriches that headbutt you during a safari. read more

Slow service, rude customer service, and lazy employees. This McDonald's has got to be the slowest fast food establishment I have been to. 20!minutes... IN THE DRIVE THROUGH! read more

If I could give zero stars I would. Ineptitude runs rampant- cashiers who don't know the register or menu, drive thru personnel with don't care if I mess up your order attitude to managed who haven't a clue how to runs business. They DO NOT recognize national price deals on menu items so be prepared to PAY MORE HERE than any other McDonalds. Long lines and slow set- expected delays are one hour even when not busy. Take your order to Burger King or Wendy's--- this place has a bad reputation on the island and locals avoid it. STAY AWAY!!! read more

We made the mistake of dining in for breakfast at this location this morning (Aug 4, 2023). There was no one at the counter to take our order, so we were left with using the electronic kiosk. There was no paper in the machine to print out the receipt ( I am guessing this was on purpose so no one had the guest survey information). We ordered 2 big breakfasts (eggs, biscuit, sausage and hotcakes) and 3 orange juices. Nothing customized or unusual. We waited 20 minutes (I am NOT exaggerating on the time) before my husband went to the counter to inquire on our order. Again, there was no one at the counter so he had to practically yell to the employees congregating in the back to get assistance. A male employee came up and began arguing with my husband, even trying to say we only ordered 2 orange juices, when their receipt on the tray clearly said 3. My husband finally got our order, when he found there were no napkins on the tray or anywhere accessible in the dining area. He again had to go to the unmanned counter and yell to the back to get assistance. This time the male employee came up and was cursing at my husband in Spanish (my husband can understand Spanish). My husband called the employee out for cursing at him. Finally the shift manager came in from smoking and threatened to call the police on my husband. Another customer who also waited a ridiculously long time came up to us and said "this store is awful" and that my husband was in the right. After that another employee who was delivering orders to another table came by and said the shift manger and the employee my husband dealt with were worthless and that this is the worst store he has ever seen. There is a Dunkin, a Wendy's and Five Guys right up the road. Do yourself a favor and DO NOT go to this McDonalds. I hope corporate sees this and look into this store! read more

Would give 0 stars if I could. Beware- do not go to this McDonald's unless you like waiting 30 minutes for food. Drive thru was packed in both lanes so I went inside to order. The 1 guy taking orders works at McDonald's for a reason and the women in the back looked like the were on drugs or practicing voodoo. 1 guy who obviously knew the employee taking orders got his food in 5 minutes or less. Just don't go. read more