My crew and I stopped by here two days in a row for some quick breakfast. First time we remembered to ask for napkins and ketchup. I had a egg white mcmuffin and all was well. The second day the cashier had the audacity to say they had ran out of McGriddles. How does McD's run out of McGriddles? Blasphemy! So we ordered another egg mcmuffin, drove off with no ketchup or napkins. Shouldn't the standard be if you order some food at McDonald's this will include ketchup and napkins? read more

they sheisted us a hash brown. uuuuuu mcdonalds, and we really weren't about to turn back after getting back on the road home. they were also slower than normal. the food is always the same, mcdonalized but what else can you do when there is no reception on your phone and all you have in the area is some shady looking pizza buffet and something you recognize. lol, i better look up that pizza place now that i have reception, i'll get angry if it's actually rated well. read more

The breakfast food is the same as any other location. However the customer service could definitely improve. Also cleanliness of the restaurant and the kitchen is needed as it was noticeably messy. read more

No. Do not go here if you are hungry, or even just wanting what could pass for any kind of normal service. Just keep driving, and find yourself another option. ANY other option. I had the misfortune of visiting this McDonald's twice on my recent trip to Kanab. The first time, we went through the drive-through to get 2 coffees, and while we were worried we'd be late for a meeting because things went so slowly, otherwise things were fine, if a bit strange (the guy handed us our coffees...and then just disappeared for a minute or so, before remembering that he should come back and actually get MONEY from us for them). Ok... The second time, my husband and I went into the building, and that was a HUGE mistake. As we exited our car, I saw a dead mouse in the parking lot - gross. Really makes me question the cleanliness of the establishment, although after a 15 minute wait for 2 coffees and a single breakfast sandwich, I began to think that maybe the poor mouse had actually starved to death waiting for his order. The service was poor, at best. The guy at the front counter kept taking order after order, not filling any of them, and then wandering around aimlessly as the people waiting got increasingly irate. One woman asked for her money back and he whined "there are only 2 of us up here"! Meanwhile, the drive-through orders were being processed, but no one up front was being served. When we finally got our order (again, a 15 minute wait for 2 coffees and a breakfast sandwich), it was wrong. Big surprise there. I will have to be truly desperate to ever visit this McDonald's again. read more

Terrible service. The general manager is so un ethical. She hated the customer before me because he complained that he got his food wrong, then she said jokingly if she could kill him. Also there was no toilet paper in the bathroom. AVOID this place! read more

Typical McDonald's food and service. After reading the negative reviews, I felt I need to post. Our food and drinks came in a reasonable amount of time. The restaurant was clean, although looked well-used. It is a very small McD's with only two cash registers. Only two people were working when we were there so I could imagine it would get backed up if a bus with tourists was there. Overall, no problems. read more

Drive through worker was 100% rude. Mumbled everything she said through the drive through speaker. Drove up to pay and get my food, wasn't greeted, wasn't given my total (had to remember it), wasn't given a straw for my drink or napkins. Asked for ketchup, was given a NASTY look, and was given four. FOUR PACKETS. I ordered four burgers and nuggets. Got back to my hotel room to find the food is absolutely COLD. I'm not even saying like 2 degrees under temperature, I'm talking about room temperature at best. We literally have to microwave every single thing we ordered, which is terrible considering we had to deal with an absolutely terrible employee already. read more

Big Mac is quite dry, cheese and meat are dry. Mushroom and swish is dry and fried. Crispy chicken is so dry. Cheese burger is very salted. The place is clean however and service is fine. read more

I haven't been to a McD's in over a decade but we wanted some ice cream for the kids after a hike. The child size cone was 50¢ and I can honestly say it was the cleanest McDonald's I've ever been in. The staff was super friendly too! Shout out to Debbie and her amazing customer service!! read more

Traveling through and decided to stop before hiking. Received horrible service. Messed up on our order multiple times and kept taking things out and not remaking our order. Very rude and unhelpful. Would not listen to us. Would NOT come back again. read more

This is possibly the worst establishment I have ever visited. Key-word 'VISITED' I did not order any food & I am currently sitting on the toilet in their disgusting bathroom smelling their disgusting food and looking at their disgusting floors. Go here if you want to feel better about how messy your house is read more

Excellent customer service. We came here to get smoothies, sundaes and shake. We were served nearly immediately and got free kid gifts. Never seen that ! I highly recommend read more

Impressively slow drive through service. It's as if they're trying to win an award for slowest drive through. From what I saw, they're real contenders! Several cars gave up waiting for their "fast" food and drove away before getting to the window. read more

We showed up here three mornings in a row right as they opened at 6am for breakfast for four people in the drive through. Ordered the same thing all three mornings. The drive through lady seemed tired each time, but that is to be expected that early. She got our order spot on all three times, and the third time recognized my voice and finished the order for me, so that was pretty cool. Food was spot on expected for McDonalds breakfast. read more

We were passing through Kanab and needed to stop for some lunch so we stopped here. Let me just say, this place is a train wreck! Food and trash all over the floors. Food and trash all over the tables. Flies everywhere. A huge line and only one cashier taking orders (to her credit, she seemed to be trying her best to keep up, but was obviously flustered). And the icing on the cake? The supervisor guy was sneezing into his hands and then handling food. Wow...barf. read more

This location is just mess. I ordered mc morning and coffee. The burger was too tough and tasteless. I was shocked !!!! I couldn't taste it at all. I asked the replacement but still same horrible burger. I have traveled and visited many McDonald, this location was worst McDonald. Don't go here. read more

Worst McDs ever! I would give it no stars if I could. Took 10+ minutes to get a standard cheese burger? On a major tourist route but they have almost no indoor seating and have only one toilet in the Women's. read more

I walked out of here two mornings in a row because the service is so awful. The morning managers are lazy and can't be bothered to help out the poor front counter staff or kitchen when things back up. In my mind, a blue shirt does not give you a free pass. If you need to make sandwiches, make sandwiches, if you need to take orders, take orders -- don't just stand there with a disinterested look on your face. read more

I went through the drive thru on a Monday morning. There were only three other cars in front of me but by the time I got my order I probably could have made the food myself at home. I can hear the cashier apologizing to other customers for the wait but I actually didn't get one. That's not why I am giving a one star review though. I'm giving it because this is the cheapest McDonald's I've ever been to. I ordered breakfast for seven, but counted only four napkins in the bag. When I asked for more, I got three more napkins...really? When I ordered sausage burrito the cashier automatically put no sauce. Really? Everywhere else they will ask what kind of sauce you want... Ask...a cup of water (in a small cup)...$.10 When I pulled up to pay and looked inside, they were clearly understaffed. It is obvious to me that the owner of this franchise wants to nickel and dime their customers, rather than give them an enjoyable experience. In Los Angeles, if your order takes more than 1 minute from the time you pay, you get a free sandwich. If they implemented this policy here, they would probably go bankrupt. I would recommend eating breakfast at the nearby Subway, or for lunch and dinner go to the nearby Chinese restaurant if you have time and support a local business who tries to please their customer. read more

I bought Breakfast...Eggs..Tasted Funny...I wouldn't recommend this place.First Macs that screw up my breakfast...

Reading previous reviews I got curious... I had no problems here. Got my coffees in under 5 minutes.

Went here at night as we were hungry after a long drive. First off all, the staffs were not smile at all to us. Like no greetings, no talking. Just like yeah they were there just to take our orders. Just that. Thats just not a good experience to have dinner there read more

This McDonalds wins the worst award for all McDonalds. I always end up eating here because it's the only place open on a Sunday evening. I end up leaving regretting and saying never again. Once, I waited for over 45 minutes just for a burger. The manager (blonde hair with the bottom of her head shaved) is rude and touches her hair constantly, and doesn't wash her hands or apply gloves. Another time I went the chicken strips was burnt. read more

So you know what's on the menu. Let's skip that. The service was average, but what was "entertaining" was the banter that went on between the employees and at times, some of the customers (who were obviously friends with the staff). I now possess details on these people in town who are loud, rude, and thoughtless, in addition to being knocked up and boasting about smoking, as they spent quite a bit of time talking with the staff before being equally loud and rude while eating. I'm sure the family at the main table enjoyed the frequent use of the f-bomb, as much as I enjoyed the afternoon pajama attire of the group. I know that someone on the team (I didn't bother to look to see which one) couldn't wait to be the shift lead so he could boss others around; good luck in your career pursuits, sir. Clearly no task took priority over standing around and chit-chatting about this "friggin'" thing and that "friggin'" event when there were no customers at the counter, because I heard that expression multiple times. I'm going to wager much of this is a direct reflection on the leadership team. Might I suggest the drive through if you must have McNuggets? But be sure you have plenty of time, though, as it took almost 15 minutes the one time I tried to get just a soft drink. read more

My family & I were traveling thru Kanab on our way to Lake Powell. We stopped to grab a quick bite for breakfast. (I would have never stopped, but had kids in the car and we were in a hurry) We went through the drive-thru ordered everything fine. Until, we reached the pick-up window. The manager was VERY RUDE !! She said to us "did you get your stuff or not" for being a manager she had a pretty crappy attitude. Will NEVER go there again. read more

Drug deal in the lobby? Thought I would stop in for a quick bite to eat on my way through town. While waiting for my food I watched a grubby little punk walk in and stand there awkwardly waiting for something. Then one of the McDonald's employees came out from the kitchen and he and the grubby punk disappeared behind a lobby wall (which is there to separate the restrooms from the rest of the lobby). Being curious I poked my head around the corner and watched the punk kid slip his McStoner friend a baggy of something (with all the subtlety of a dancing elephant I might add). Afterwards, the punk kid got a water cup from the counter and sat outside at one of the tables for a few minutes before walking away. Descriptions of the two below. Grubby Punk: Black backwards baseball cap, large black worn out shirt and a cigarette behind his ear. McDonald's Employee: Hard to describe because he was wearing his McDonald's uniform. But he was roughly 5'8" and had a white pointed gage sticking through his pierced ear. August 7th 2016 between 7:45-8:00PM Go check the video tapes, you'll see what I mean. McDonald's please get this kid fired. I would rather not have cocaine residue on my Big Mac. Thanks. read more

Worst McDonalds ever. Went here several times while staying in town for a week. Only because it's the only place open late. Slowest service ever! Inside is dirty, filthy bathroom. Outside, the drive thru line is long because it takes forever for them to even say hi may I help you. And the speaker barely works I was yelling at it. Food quality is average, but the coffee tastes funny. And in the morning, good luck. The door says hey open at 6, but they were still closed at 630 on a Saturday morning. read more

High volume store and their staff is incompetent and can't get an order right. I understand that McDonald's is known for that but this store is especially bad. I would hit another place in town. read more

Worst McDonald's ever. Ridiculously slow drive thru even at 9:30 am. They got the order wrong; when we went inside to fix, got really bad attitude. Cook rolled her eyes and manager said, "You know how it is," then turned and scowled at me. So bad it was like a joke. Wish we'd checked yelp first. read more

I never have such a bad coffee from McDonald and this one can be the worst. Even the hotel complimentary in room coffee taste much Better.

They acted so pretentious! All we wanted was a crispy ranch snack wrap and not only did they not have them, but the workers laughed at us for asking! Do NOT treat customers like they're stupid. read more

Convenient location but was very noisy because there was a group of about 6 people there who were related to an employee there (they called her grandma) who talked noisily, swore, and were causing trouble. It was hard to have a conversation or read. read more

Manager this morning was unpleasant. She put luck warm water in my oatmeal and then was perturbed when I took my coffee. May want a new leader. read more

Our salads took a very long time. There's no recycling of all that plastic. The metal chairs make a racket sliding on the floor. And Faux News was playing on the tv. Otherwise a perfect experience. read more

Not a good McDonalds. The biscuits were so hard and the drive thru took forever. My family said this was the worst McDonalds they've have ever eaten. read more

Not unusual to wait 10 minutes for your food, they are seemingly always operating with two employees, and always give you you're good to go even if you specify wanting to dine in. Awful. read more

Okay so it said the drive through was open until 9:30 and it was like 9:12 when we went through. This rude lady came out and was not polite what so ever and told us it wasn't open. Do not recommend this place. There were still people inside the place. So McDonald's please get ur crap together and don't lie to PAYING CUSTOMERS! read more

Fast food is not here, granted it was 12:30 pm but we Waited 20 minutes for 2 spicy chicken, fish sandwhich and chicken nuggets kid meal yes it was lunch time but the other group who ordered just at the same time got their food which was a burger, fish sandwhich and a spicy chicken and they were almost done eating when they called number 261 when our number was 251 I went to see what was going on all the manager would say was we are working on it and you're next she jst kept repeating that even after they called 262 n 263 the manager is very rude and crew was very disorganized so because of the Rude manager I won't return to this McDonalds again. read more

After a long day of driving, all we wanted to do was check into our hotel and get some food. When I pulled in to the parking lot at 9:30pm, the workers were all sitting in the dining room, obviously just waiting to close, and one of the workers CLEARLY mouthed "f@$# you" at me as I was heading toward the drive through. I was pretty sure if I actually ordered that someone was going to spit in my burger, so I headed down the street to subway instead. The boys working at Subway were very nice, and even though they had cleaned everything up, they assured me it was no trouble to make a sandwich. Go to Subway instead! read more

Slowest McDonald's EVER. They have 2 windows but rarely use both. They have 2 drive through slots for waiting, but I have yet to see them use either. They just make the whole line wait. The lady at the window clearly hates her job. read more