This McDonald's is by far one of the worst I've been to. There is always a long drive thru line, because they take like 10 minutes to serve each person. I ordered only a smoothie, and the server at window told me to wait in drive thru spot 1. After 25 minutes, I walk inside and ask about my order. It had been on their counter the whole time, and the window jerk just laughed. He asked me to park with no intention of ever getting me my order. He even got a laugh out of it. Wasted my time and insulted me. Who treats people this way, let alone customers? read more

On May 25, 2023 at 12:30 AM I've had the most horrible experience at the McDonald's at this location. The customer service there is the worst I have ever seen, not only was the drive through slowly with cars wrapped around the entire McDonald's but no one spoke English. The manager and drive-through lady that was working there were both Disrespectful with me and attitude. If I had to choose which one was the worst, it would be the Hispanic drive through Lady. Why is it bad at this McDonald's after midnight? The worst customer service is beyond terrible. The communication at this McDonald's is terrible unless you know Spanish. The lady at the drive-through said something to mean to me in her native tongue, then slam the drive-through window in my face. I always say, if you hate your job quit, I think the one lady behind the window should quit or honestly, Fire her!!!!!! I don't care what nationality, race, or color you happen to be but customer service is important no matter who you are. It's not the fact that they spoke Spanish. It's the fact that they were both mean and nasty to me as a customer. I don't care what race, color or nationality you happen to be but customer service is important no matter who you are! I will be sending this review to the McDonald's headquarters and Google review! read more

This is the worst McDonald's in the Herndon area. Ridiculously slow service, dried food and fries all the time. Absolutely terrible. Honestly this is the third fine that had a drive through issue where the food was dried out and I don't find out until I get home and kids won't eat it. Stupid stupid stupid place. Don't come to this location. They need to go out of business so a better owner can come in. read more

McDonald's - Fast Food Near Me - Herndon, Virginia

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A while back when I stopped by this McDonald's location for breakfast several times around 7 a.m. - the staff seemed to really have a good flow to them to get orders out and to get people through the drive-thru with no significant wait time. The last several times I've come to this location after 5 a.m. --even with several staff members inside the location, it takes several minutes just to get a soda or even for them to address those waiting. read more

You have to take a grain of salt when thinking about your expectations of a McDonald's. You have minimum wage workers serving unarguably cheap food to you because you want calories in a hurry. In other words, sub-par experiences at McDonald's can kind of be chalked up to "Dude, you're eating at freaking McDonald's; what'd you expect?" So normally I wouldn't write a review about a fast food joint, but dammit man, this location has 100% consistently let me down. Again, I don't expect much from McDonald's, so when they warrant the time to write a negative review, trust me, they've dropped the ball. Often. Always. The food has been tepid most times we've been here; like, you know when you get that cheeseburger and the slice of processed American cheese is perfectly square and not gooey or melty or even a little warmly limp? Think that, but all the time. We've gotten Happy Meals twice; once they forgot the milk and sauce for McNuggets. The next time they forgot both of those AND the toy and apple slices. I literally got McNuggets and fries in a bag. When we asked for an under 3 toy, we've been told this location is either out or doesn't carry them. (This is probably karma for letting our kids eat this stuff.) One day we went through the drive-thru and handed a gift card and credit card to the cashier. My wife asked her to use up the gift card and put the remainder on the credit card. The cashier proceeded to ignore the request and put the whole purchase on the cc. Honest mistake? "I went ahead and put it on your credit card, so you can use the gift card next time," she said. We didn't want to use it next time! So, ho-hum McDonald's, but boo! this location. read more

We sat fifteen minutes before we even got to the order board, saw at least four or five cars come and go because it was taking too long. Once we got to the second order box because there was only one person taking orders there was silence for about two minutes. Once she began taking the order we got a lot of HUH very loudly after we'd already stated the order but she clearly wasn't listening. Took another fifteen minutes to get to the cashier but you know once you pass the order box there is no going back in a drive-thru so we were in it for the long haul. Once we paid and received our food and checked to make sure it was indeed our food, we left. Mind you I saw one woman get out of her car, go inside, get food and back in her car in about five minutes so clearly the inside diners were more important than the drive-thru. I thought the inside closed at a certain time because it was 2am. This place sucked, that is all. read more

McDonald's - 15 minutes and still no food - Fast Food Near Me - Herndon, Virginia

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I live close by and have come here often. However, lately it's just gotten worse and worse so I felt compelled to write something. Okay, I get that food can be old and disgusting where they made a burger and kept it on the heater for too long, that happens to me here sometimes, they're not following their procedures and serve you old food. I can live with that, it's McDonald's, what more can you ask for, but what got me is that they recently remodeled the place and the following series of events has happened to me on three separate occasions. I walk in, the cashier says I can't help you, use the automated registers (w/screens). So, I place my order there and the credit card machine OR the printer is broken. I either can't pay for it or I don't know if it went through. Then I tell the cashier at which point she gives a big "*sigh" and says in a defeated manner that she will help me. I get my food and it contains the wrong items. Sorry, once is bad, two times, shame on you, three times, I'm an idiot for returning. Wrong food and a cashier that is reluctant to help you. That's a shame. read more

You don't expect 5 star cuisine from a McDonald's, but you expect it to be consistent and fast. This location is neither. Stick to the one on Wiehle Ave if it's not too far out of your way. read more

There is nothing fast about this fast food McDonalds. 20 minutes to go through the drive through. Two happy meals. Last time we were here and dined inside, it took 25 minutes. No. Just no. read more

Time was 10:28am, breakfast menus still displayed. Was literally mid-sentence, placing an order for breakfast items, when I was told "just a moment". Suddenly the menus flipped to lunch, and I was then told "sorry, no more breakfast". You seriously want me to believe in the 2 minutes it took to take my order, you all of a sudden ran out of breakfast items to make? Laughable customer service. Didn't even bother completing my order and just left and spent my money at a different establishment nearby. read more

Food is always hot and fresh and the customer service has improved a lot lately! They're very friendly and most importantly, my order has always been accurate! read more

Omg, I'm in shocked that they handed us a bag that wasn't ours and we let the worker know it wasn't ours and he went ahead and walked to the parked car and handed him the bag he gave us and took the bag from him since the bag he handed him was the wrong bag and gave it us. We were like I'm not taking the bag you gave someone else. And asked from him to make us a new order. Ewwww super disgusted with the service. read more

The overnight staff are hardworking and friendly people. They had friendly service, despite it being 2am and the food was fresh and well done. Looking for a midnight dinner? This McDonald's would be the best option. read more

This McDonalds is the worst it has made me decide to swear off McDonald's. Burned burgers, wrong order, something is wrong every time. A couple days ago they charged me for a double quarter pounder and brought me a single instead. It says "guaranteed fresh" but it definitely wasn't it tasted like dog food I imagine. This last time I order two large frappes and get like half a cup of frappe. I love McDonald's when it's cooked correctly but this place should have their Mickey D's licensee revoked. read more

McDonald's - Small frappes in large cups - Fast Food Near Me - Herndon, Virginia

On October 27, 2023 around 8pm my friend and I went to mcdonald's drive thru after work and while we were ordering the person that was taking our order wasn't patient whatsoever after every item we ordered she would repeatedly say "anything else" in such a harsh tone, but that was just the first problem that had happened in that night but later we got our order and went home thinking we got exactly what we ordered, and mind you we did check and there were the correct number of items but since the wrappers looked the same we figured they gave us what we asked for. No they didn't, we got home and discovered that they gave us the wrong order and normally I would just look the other way on a small mistake , but this wasn't the case, unfortunately this isn't the first time they have gotten such a simple order wrong so I decided to go back and discuss this with the manager. Around 8:30 pm my friend and I went back to the McDonald's, went inside this time and asked for the manager. After waiting for a while she finally came and while she faced us she immediately looked annoying probably thinking "what do they want" we told her what had happened and how this isn't the first time in a respectful way, not even a second later after finishing she asked us for a receipt, but we didn't ask for one when we payed for our order but we reassured her that we came not so long after the incident happened and remembered what we ordered and then asked us what we ordered and walked away and keep in mind she has a annoyed face the whole time we're talking to her in a respectful tone and while this was happening her employees in the back were taking bad about us like we pointed out who were the ones that served us, which I could've of but I didn't. After the manager left she came back with our food and pushed it to the front of the front counter in such a disrespectful way then walked off. I am truly disappointed and have felt disrespected. The manager obviously doesn't care about the way her employees act, and the way this business is ran, you can definitely see that the staff reflects the way the manager is like. I would go to another McDonald's but since I can't drive well at night, when I get off from work this is the closest McDonald's that there is. Don't be surprised if you go and you get your order wrong and the manager could care less. read more

I would give this place zero stars if this was an option. The chicken sandwich I ordered from this place was made with literally two pieces of leftover nuggets. This place is a joke! read more

That's so weird!! I thought McDonald's was FAST food... even at 2am... very weird indeed.

2 stars because the food was fine and consistent with what i expect from mcdonalds. These people are so incredibly slow. I ordered 2 bigmacs, and a 20 pc large meal. 15 minutes later i started trying to ask about my order. I said excuse me at least 3 times to at least 2 different people before I even got anyone's attention. When I finally did it turned out the order was just sitting there ready to go but no one called my number. Though when they finally brought it out I was still missing fries which were on the ticket. This is at least the second time in a row I've waited 15 minutes or more on an order at this location. As someone who has worked in pizza, and restaurant chains all my work life, I don't understand how that ticket time on this kind of food is possible. Even considering how busy it was. There were a handful of other signs of poor management i spotted that I'd rather not get into. I did get an apple pie for my troubles. The food was assembled reasonably well. Service at this location is not typical for McDonald's at all. read more

The worst Mcdonalds is at 2475 Centerville Rd, Herndon. I went at 11:30 pm on June 8th, sat at drive through with no other cars waiting and no customers inside the store for about 5 minutes while i was saying "hello". I drive up to the pay window, no one there, so i drive up to the lick up window and i tell a young man that i had been waiting at drive through and the shift manager hears me and comes and says they were too busy and that's why no one answered the drive through. However, i was the only drive through customer and there was no one in the actual restaurant, and i saw 4 employees in there fooling around. I then asked him if they were too busy to serve customers and he said... YES! So i drive off and when i got home i decided to call the place because it seem extremely unprofessional and Young last picks up laughing uncontrollably and when I asked of they were having a party there she gave the phone to a man who sounded like the "manager" Who had just lied to me and told me they were too busy to serve customers. He greeting was, "What do you want" I explained what i has just experienced and he hung up on me... i have never received such poor service in my life. Just cause its Mcd doesn't mean i should expect poor service. A true embarrassment of a restaurant. If they can't take care of their customers, who knows what they are doing with the food they are serving. Stay away!! read more

Manager was extremely rude when asked for more sauce. She threw it at me and when I asked for an additional sauce she said "WHY DIDNT YOU ASK FOR BOTH THE FIRST TIME??" ummm because I just realized I didn't duh. What happened to customer service??? Manners??? After all I said please. This McD's has seen the last of my money. read more

Always have fast and friendly service here. Food comes as anticipated each time as well. Kudos!

If I could give 0 stars I would. We spent at least 10 min in line for an order of plain large fries behind a car with a single individual. How difficult/how much can one individual order? We ended up having to go inside to retrieve our order of fries to very unwelcoming cashier. Imagine if I wanted chicken tenders?? We'll never be visiting this location again. read more

Wow, open 24 hours! Now that's incredible even for a McDonalds as many are exploring shortening hours. It's in an incredible and delightful plaza and the facility itself has high-capacity and easy-to-use drive-thru lanes. Friendly and warm service with smiles all around. Very much enjoyed my stop here! read more

This place gave me food poisoning. That was Wednesday morning and I am still feeling the effects. I won't be eating there again. Steer clear. read more

On a lucky day, this McDonald's will get your order right. On an average day, you pay for a large fry and they deliver it less than 1/3 full. Go to a different McDonald's if you have hungry kids or want what you pay for. read more

McDonald's - Pay for a large fry, get it filled less than 1/3. Check your food! - Fast Food Near Me - Herndon, Virginia

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I visited this location for a quick breakfast last weekend and witnessed a worker drop a hashbrown on the floor. 10 seconds later another woman picks it up off the floor and to my shock and horror placed it on the heating rack to be served to the next customer!!!! I guarantee she would not eat a hashbrown off the floor. Why does she expect someone else to eat it? If she does this is the wide open in front of many customers standing in line, what does she do in the back when no one is looking? Even worse, other coworkers saw this and did nothing! Completely unacceptable, disgusting... I will never return. read more

Oh bastion of wide hips, beer bellies, and atherosclerosis, how come I always fall under the spell of your gaily colored flags and caricatures of thieves, murderers (think Stephen King's IT), and overweight purple milkshake lovers? Why can I not resist punishing my GI tract with a gluttony of grease, starch, and trans fats that will have me suing you upon my refusal to take responsibility for myself? Why oh Castle Lipids must you lure me in to mediocre service that you guise under the title of 'restaurant'? Revelry aside, this place is par for the course. The drive thru runs like a well oiled machine and leaves a lot to be desired for those who venture into the jungle interior. Better to stay on the fringes at this location. Oh, and don't bother playing Monopoly here - I got 5 of the same game pieces. In three days. I'm going back to Wendy's... read more

McDonald's has taken venerable culinary traditions such as the ubiquitous grounded meat of bovine lodged between slices of dough and fried molded pieces of chicken product and somehow magically transformed them into mouthwatering golden tastiness. The ambiance of this particular establishment is commensurate to what one would expect of any franchise of this sort: crowded, plebeian, and filled with all the trappings that come with the smothering veneer of a cheap vinyl suit. Nonetheless, this should not dissuade one from venturing into this humble abode, for behind its lowly tapestry lays perhaps one of the singular greatest creations of the modern era...the Dollar Menu. Spawned in response to a declining economy, the Dollar Menu is the epitome of Value, blending perfectly edible material with low enough costs to quench even the most penurious budget-conscious misers. In short, it's comfort food par excellence. Not the healthiest of choices, but still, I patronize the establishment whenever I'm desperate and in need some quick cheap eats. read more

Hit or miss with quality of food. Last trip through drive thru one of the workers taking orders held up the line by talking to the person in the car in front of me for a long time. This pissed me off as no one was left in front of this car and it would have been better not to have that lady out there at all. Instead of making things faster she slowed the line down. This month 9/2012, there is a lot of construction going on around the perimeter of the restaurant hindering access and making it harder to get through the area with a car. read more

You know the food. You know the name. What makes this Micky D's better that most is the drive thru. I doesn't matter how long the line is they move you through. Usually with a long line it is faster to go inside. That is not the case here. This line moves, morning noon and night. If this is the food that you are craving this is the Mickey D's to get it the quickest. 24/7. read more

Absolutely aweful! Went there for lunch and got a #1 only to get back to work and see the picture below. Big Mac.. minus any BEEF PATTIES?! How does this happen? Maybe they didn't hear me and thought I asked for a Big Lettuce.. The fries weren't even good.. I am McDissapointed read more

McDonald's - Fast Food Near Me - Herndon, Virginia

Free WiFi Laptop-friendly seating, booth Working mobile ordering screen Ordering kiosks Fancier McDonald's TV 80's music read more

This McDonald's rocks...I've only gone a couple of times but the food was always good as well as the service. It gets really crowded at lunchtime though...they have an actual person in the back of the drive thru line taking orders and getting out of that shopping center can be kind of crazy. read more

Yes, yes, I know there are far better choices, especially in this area, but I have to try every one of these McDonald's locations eventually anyway. My biggest problem with this location is their All-Day Breakfast menu is rather limited. Only pancakes and McMuffin sandwiches. No McGriddles, no biscuits. Aside from that though, everything else seems in order and about average for the fast food chain. read more

McDonald's - Egg McMuffins - Fast Food Near Me - Herndon, Virginia

Worst McDonald's ever took over 15 minutes to get 2 happy meals. Ridiculous amount of ppl just walking around doing anything to get the food out fast, as you expect in a fast food restaurant. read more

Goodness. This is the WORST McDonald's I've ever been in. More than 10 min waiting for someone to take our order. Incompetent management unable to handle the drive-through business plus just a few people in line. Couldn't be bothered to shout our order number when it was finally ready. No paper towels in the restroom and air hand-dryers non-functioning. Go to another McDonalds. read more

The best McDonald's bruh. They get it. My fries are perfect. The stations are clean read more

Terrible drive thru service. Waited for 20+ minutes for a simple order. No apologies or explanations other than they had the wrong order for one of the cars. They should have had that car park in one of the reservation spots to keep the drive thru lane moving. Staff didn't seem to care or have any sense of urgency with the long backup of cars. This occurred at 9pm on Dec. 13th, 2018. That drive thru staff needs re-training. read more

Awful. The people were nice but the food was stale, cold, or simply not there. Find a different McDonalds or fast-food joint. Ordered a Big Mac, fries and a shake - they don't make shakes here and the Big Mac and fries were cold. My kid got chicken McNuggets with two types of sauce, nuggets were cold - no sauce. Wife got burger, snack wrap, and fries - fries were cold, they gave us a mcwrap not a snack wrap. read more

I'm so tired of this McDonald's. It will literally take you 20 minutes to get through the drive thru no matter what time you go. The order speaker is always broken and the employees are slow and rude. I will drive across town before I go to this one. read more