First time at this location and literally will never return to this fucking location. I always order the same thing when I go here I've never once had to request that my loaded baked potato soup come loaded because it's in the fucking name. This guy gives me a loaded, baked potato soup with no toppings. I requested toppings he argues with me about the toppings I hear the manager say yeah if it's requested then why is it in the name? Additionally, my sandwich was made incorrectly. An ingredient was added that I did not request that was not on the menu that I'm allergic to and at this point when I'm paying 21 fucking dollars to eat a sandwich and you can't even get that right I don't even want it anymore. I ended up returning my food and requesting a refund which then I receive a receipt that has a zero amount on it with no refund mentioned just a voided transaction. They also cut up a slice of cheese into squares to top on my freaking soup instead of giving me shredded cheese. I will be contacting the GM read more

Great place ! The food is tastey and there is a great variety from which to choose. The employees were friendly and smiling when they greeted me. I appreciated that they did not make me feel silly when asking questions and they were easy going with my requests. The store was clean and the place had some great wall decorations! Love the cookies! read more

Another really great experience. First with Martin S. and today with Adolfo. They do there best to help vegetarians avoid cross-contamination. I appreciate that so much. read more

Potbelly - Counter and sandwich making area - Sandwiches Near Me - Reston, Virginia

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I completely miffed my online order on what must be one of their busiest nights tonight, and when I called for help, the woman who answered my call could not have been more patient and kind. My husband arrived to pick up our order and she, personally, handled it and fixed it perfectly. Potbelly always has great sandwiches, and their milkshakes might be even better. Appreciate the great customer service too. Ps, this location is not the Reston Town Center location - anyone reading these reviews should keep that in mind because some of these reviews have been written for the other location. Easy mistake to make, since they are both in Reston read more

A slightly pricier Subway...with better seating options. As a direct competitor to Subway (and Quiznos from the west coast), I don't find this place anything special. For $9 flat you get a slightly smaller veggie "footlong" (8 inches); subway would have been $7. Yes the bread is more flavorful, but it still doesn't make significant difference. For a smaller and more expensive sandwich compared to Subway, besides the dinning ambiance, this place is average read more

One thing I want to make clear about this updated review --- My experience happened just before all COVID-19 hell broke loose. If what happened to us had happened in the present, I would have cut them a lot of slack due to the fact that these are very stressful times for us all---especially for those who deal with the public on a daily basis. We were here on a Sunday in the beginning of March. I stopped in to get 2 sandwiches to go. We were interested in trying the BLTA (bacon, lettuce, tomato, avocado) as it was only going to be around for a limited time. The place wasn't busy at all. I walked up to the counter and told the sandwich maker that I wanted 2 BLTAs on white bread to go. He asked me to repeat my order 3 times---and he still screwed it up. One thing I've never liked about Potbelly is that their sandwich making process is opaque. At other places, like Jersey Mike's and Subway you are able to watch your sandwich being made from start to finish. At Potbelly you can't see a thing and just have to trust that it is being made properly. If we were eating it there, we would have caught the mistake and brought it to their attention. Instead, we didn't discover it until we got home. One of the sandwiches had no bacon on it at all. Seriously, there was no excuse for that, especially when that sandwich costs more than the others on their menu. I looked at the receipt and they had a website where you could fill out a survey and get a free cookie at a later visit. I did the survey with the hope of giving them feedback. The website is "potbellylistens". Yeah, right. I explained what happened. The survey asked if we wanted them to call us about our experience. I filled in the info. Never did anyone call. Considering we were still in "normal times", that was inexcusable. As I said, if something like that happened during these fraught times, I would have let it go. In the future, when life goes back to normal, we expect we'll go to a Potbelly when our grandkids visit. After we took them here once, it then turned out that they really like it and now want to eat here when they're in town. We will just avoid this particular one and always be sure to dine in so that we can catch any mistakes that may happen. read more

Potbelly - BLTA sandwich (only available for a limited time) - Sandwiches Near Me - Reston, Virginia

First time at a Potbelly. I really enjoyed it. The meatball melt was tasty and the workers there forgave my lack of knowledge of how to order. Also ordered a cookie. It was nice sweat way to end the meal. Only negative was the booth seats were all hard wood and not the most comfortable to sit in. read more

No star at all. I was in reston town center Saturday 26 of October, I was hangry and I usually eat at La madeleine, I saw a sign of potbelly that says we serve breakfast. I never ate at this chain, so I want to try it. Lets just say that I got the worse service ever, the young man had no personality, was not helpful at all, the young lady was so rude, they both looked like they hate their jobs. My first time and last time for sure. read more

hola quiero agradecer fui a comprar 130 009 100 050 210 205 50 EN ESPECIAL QUIERO AGRADECER A ALEJANDRA una mujer que le alegra el día cuando ella lo atiende la experiencia cambia por completo se disfruta más la comida su sonrisa su amabilidad es un complemento perfecto GRACIAS ALEJANDRA SIGUE ASÍ ERES GENIAL read more

Have been going here for years. Good subs, salad and soup. They are not doing the shrinkflation like other restaurants,

Got an original Mediterranean - it was prepared fast and correct, and was generously packed! Tasted great. Really great experience - thank you, Jorge! read more

Food 4.5/5, the majority of the time whatever I order is perfectly delicious and ready in time, sometimes too much mayo ruins my sandwiches making them greasy, salty and sloppy but I also hate getting an over toasted dry sandwich without condiments, so it's a toss up on the best option to go with here Service 5/5, Upon pickup I'm always quickly greeted and get my order easily and with a smile from the ladies behind the counter. Ambiance ? At a sandwich shop? Sure, 5/5 read more

Pros: hubby's favorite sandwich shop. He gets the wreck fully loaded. Friendly and quick services. Accepts credit cards. Cons: I don't get why he likes this place so much? Usually able to find parking, but parking lot does get really full. read more

The guy put his thumb in my Mac n cheese cup and acted like I was in the wrong for not wanting his germs in my food. They also messed up my sandwich and had to remake it. All of this caused me to walk out and find another better spot for lunch. I also noticed in the replies that if the review is not positive, you won't be greeted by name lol ("Hi." Instead of "Hi [insert name]. Thank you for your positive review!). INTERESTING. read more

Good sandwiches, great milkshakes!!! Have never eaten in this location. Used to eat in at another Potbelly location regularly. I enjoy their food but have been watching my carb and bread intake so I only visit Potbelly once a month or so. Parking lot is super easy and usually parking is easy. I have not visited since before COVID, but have been to other restaurants in that location and have been happy with their service. I visited in early March and it was easy peasy. Enjoyed my sandwich and chocolate milkshake. Will be back to get my fix soon. Highly recommend you check this place out. read more

I went back to this location with some friends about two weeks ago for a late lunch and was disappointed with the service. When we walked in, there was only one woman behind the counter. The line was long and we waited for a while. Turns out the manager had left her all alone to tend to the restaurant. This meant, she had to take the order, go to the other station to put the toppings on the sandwiches, AND be the cashier. Several people left after waiting in line for a while. This is not a reflection of her work but of the poor management and their decision to leave one employee alone to do all the work. I waited for my cookie shake for over 20 minutes!! My friends had already finished their meals by the time I got my order. Again, not a reflection of her work but of the lack of management and poor staffing decision. I believe the manager who left her alone was named Patrick. I don't believe I'll be returning to this location. I'd rather drive five extra minutes and go to the Potbelly in Reston Town Center. read more

Chain that is consistent across the nation. Not a big fan of the expanded menu; as it slows down the order and make process. Overall a much better option than all other sandwich places. Food: My go to Fave is the roast beef, followed by meatball and chicken salad. Salads are nice portions and the prices are "acceptable". They have added new options and have pushed the prices upward, taking away the value prop. For example, the new Gyros flatbread that I tried today was $7.50. That's crazy for a gyro. In Reston, limited options, but in Chicago; I can get a gyro sandwich that has 2x meat for less than $5 in most places and its been sliced off the spit within minutes of placing my order. Similar for the chicken and cheddar; a premium price to their regular menu. The worst part of this location is parking. The lot is too small to accommodate Potbelly and the adjacent Chipotle. There is only one entry/exit making it even tougher to navigate the lot. Had way too many close calls of cars darting in/out or pulling out of a spot too fast. Not to mention that the circular lot has cars going in both directions looking and/or leaving. Just a total cluster! Overall I would give it a solid 4 (5 for variety, 4 for value and 3 for parking) read more

We don't have Potbelly Sandwich Shops in Georgia so I wanted to try them out while I was in town. As the name suggests, they specialize in sub sandwiches--toasted and made to order--along with soups, salads, milkshakes, Zapp's potato chips and cookies. I took it as a good sign that the line was almost out the door. During the lunch rush, an employee used a tablet to take orders from people way back in the line. I appreciated that efficiency. There were at least fifteen people ahead of me but I wasn't in line more than six or seven minutes. I ordered the original Meatball Sandwich with marinara and provolone. The bread was gloriously crisp with no jagged edges to Cap'N Crunch cut the roof of my mouth. Unfortunately, there were too many gristles in the meatballs. For a sandwich that good looking and that tasty to have so much gristle was so wrong. Two stars for the gristly sandwich with a third star for the cookies. They were fresh baked and since my table was painted Cookie Monster blue, the kid in me enjoyed them that much more. My first visit wasn't everything I'd hoped for but any chain selling Zapp's with their subs can't be dismissed that easily in my heart. I would be willing to give Potbelly's another shot but I'd try a different sandwich next time. read more

Potbelly - Meatball Sandwich - Sandwiches Near Me - Reston, Virginia

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***In many ways, Potbelly feels very similar to other above average fast food sandwich spots like Which Wich or Jersey Mike's; some things really stood out though (like the salami and the chocolate malt) so I think this chain might be one of your better options out there for good fast food*** This was my first ever visit to a Potbelly. I remember seeing several of them in Chicago and I have always wanted to try their food. Potbelly started in Chicago, but they also have locations in the Virginia area near Washington DC. This Potbelly location is very close to Washington Dulles International Airport so this Potbelly made for a convenient spot for a quick bite before a flight. Potbelly has a setup and menu similar to the other quick order sandwich spots like Jersey Mike's and Which Wich. Potbelly (or at least this one) does not look like a fast food sandwich spot though. This Virginia location actually looked like a sit-down restaurant. It had a pleasant rustic decor with nice looking dark wood. Potbelly is not table service though. You order at the counter. They offer a collection of cold sandwiches like an Italian sub, roast beef, chicken salad, tuna salad, and so on. Hot sandwiches are also available. In addition, you can find salad, soups and even a few desserts like milkshakes and malts made from hand scooped ice cream. I had a sandwich here known as A Wreck. It came with ham, turkey, roast beef, and salami. The sandwich was customizable and I added ingredients like lettuce, tomato, onion, and a very good hot pepper mix (nicely spicy). I also had it on a wheat roll. The sandwich was a good sandwich though it was similar to Jersey Mike's in terms of the bread and a few of the meats like the ham and the turkey. I liked the roast beef at Potbelly more though. While it did not have the great (and more medium rare color) of the roast beef at Jersey Mike's, Potbelly's roast beef had a stronger flavor. The salami was also good. It had a really good and distinct flavor. I also got some salt and vinegar potato chips on the side from a brand called Zapp's. The chips had a good crunch, but they were way overseasoned--too much salt and too much vinegar. I finished with their chocolate malt and this was the best part of the meal. The shake was thick and it had a good chocolate and malted milk flavor (many containers of Carnation malted milk powder sit behind the counter). Service was very good--polite, friendly and quick. Prices were very reasonable. Maybe it was just because of the area this Potbelly was in, but the price for a regular sized sandwich here seemed noticeably less expensive than a Which Wich or a Jersey Mike's. While I wish my sandwich (A Wreck) was better (it was still a fast food sandwich though an above average one), there might be really good sandwiches here given the good flavors of the salami and the hot pepper mix. A good option might be the Italian, which comes with capicola, mortadella, pepperoni, and salami. All the vegetable toppings were fresh and the chocolate malt was good so I think you could definitely have a satisfying and reasonably priced quick meal here. Potbelly is located near several fast food spots. They all share a free parking lot. It is easy finding an open space. read more

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I kept meaning to try this chain out after getting a flyer when the Herndon joint opened (nothing intrigues me more than encountering a business with the confidence to playfully address their promotions to "Our potbelly friends"). Three and a half stars because I left a little hungry. Oreo smoothie was tiny and went down easily. I was amused that the person taking the orders belted out the drink requests across the width of the building at the assembly folks by the cashier and shake station. The Italian sandwich was received alright. I got the Wreck, which was tasty and humorously named. Wrapping of our sandwiches wasn't done too well to be honest. read more

The awesome management and staff here at this location are very friendly and informative as well as helpful Indeed. What I had ordered for dinner was extremely very delicious and nutritious indeed. Dining rooms were professionally organized, maintained and taken care of by the spectacular and splendid management and staff. read more

Potbelly - Sandwiches Near Me - Reston, Virginia

My favorites are the Italian on wheat with everything (oh year the spicy green chili pepper too) and the Chicken salad salad (I like this naming. It really makes sense, doesn't it?) What I like about Potbelly is the consistently great taste. read more

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Quick service. Great sandwich. Nothing better than a turkey sandwich and a cold fountain drink.

Just waited 25 minutes after putting an online order for a sandwich. The order was place at 1153 AM on 8/16/18 for a 12:15 PM pickup. I got there at 12:12 PM. After waiting for 25 minutes, I was still waiting. Asked them to cancel my order and left at 12:35 PM. The customer service is horrible and the store is mismanaged. Can't keep up with rush hour flow with 6 employees behind the counter making sandwiches and 3 additional at the counter! Potbelly's corporate management should read this and make a change to their mobile ordering initiative! read more

This is a very decent sandwich shop. Good food, good service. I am glad I ate at potbelly's.

The hummus in my sandwich was ooomy & I didn't miss the meat. The uptown salad was delicious and the pizza sandwich actually tastes as delicious as an Italian pizza! My absolute fave though is the custom Mac! I added chili and peppers....slap yo mamma goodness!!!! Eat in or devour it back at home. Staff are fast and friendly! read more

This location is right outside one of my clients' offices, and I've popped round for lunch a few times because it's convenient. In my experience, it's been perfectly consistent with a lot of other Potbelly locations I've visited. The place gets pretty busy during the lunchtime rush hour. Sometimes, if the line gets long, they have an employee taking orders on an iPad to speed things up. All the staff I've interacted with were polite. There's a shared parking lot with the neighboring Chipotle and Chick-fil-A. There's also a parking garage nearby that is free, although I think it's filled during the day by the employees who work in the office park. read more

Kudos to Sarah. She deftly handled a situation where a delivery order was received and Door Dash dropped the ball. A slightly late lunch with an added cookie made the difference between an unhappy customer and a grateful one. Thanks! read more

A few steps from the office in Reston this is my go to place whenever the weather isn't great. It has great sandwiches as well as salads. My favorite is the uptown salad which has chicken apple grapes raisins walnuts with their balsamic salad dressing. Cheap lunch but filling and healthy. read more

Sandwiches usually fine. My complaints are the cookies. They taste great but lately they are always misshapen and thinned out like someone stuck their thumb in the cookie and pushed down to thin out the dough and sometimes smaller in size. Otherwise I love the chocolate oatmeal and the seasonal lemon cheesecake cookie. read more

I ordered on grub hub today from the Reston location. It came very quickly but the chicken pot pie soup was not the right consistency or taste it normally is. It tasted like it was old. I normally get this soup every time I go, and I've never had it taste like that. I also got a turkey sandwich and they put chicken instead of turkey. It was disappointing given I was ready for lunch and can't return it at that point. Overall, my experiences are great with pot belly but today was not - and tomorrow I start a juice cleanse so I was really looking forward to this meal. read more

I work in Reston but anyone that works in Reston or Herndon knows that if you don't eat lunch about 200 yards from your office you're just asking for traffic and trouble. I wish Potbellys were closer to me (or maybe not) because I would go there much more often. I only go here when the lunch rush dies down. Like anyother Potbellys location their stuff is the jam for something quick and cheap. Turkey and swiss and PBJ are my faves! Don't forget to order your carefully made root beer float........... love in a cup! read more

Terrible experience with the staff. I ordered Meatball and Mushroom melt both on big. She first put mushroom on the meat ball and forgot about my other order. When I eventually got my mushroom melt, it wasn't with the big bread which I emphasized 3 times while ordering it. read more

I don't believe in sandwich places that serve basically the same sandwiches my mom made for me when I was in elementary school. Shredded iceberg lettuce? Gummy white or wheat bread? Your choice of our two condiments? Right, and a can of soda. Put it all in a brown paper bag with some chips, then maybe sit on it or stash it in your car (a poor subsitute for a locker, I know), then, eh, enjoy I guess. read more

Why would someone start another sandwich chain? I mean, it sounds like restaurant suicide. You have to compete against Subway and Quiznos, the local deli's, and don't forget all of the fast food available. I can imagine the owners thinking to themselves before expanding, "...sure, it'll be tough, but we really know what we're doing." I would invest, if I could. These sandwiches are proof that you don't need a new, gimicky concept, just do it right. Please get peppers! This is the signature taste of a Potbelly sandwich, if you ask me. Do not be intimidated by long lines. This operation is so slick, the line flies by. read more

I used to work right next to a Potbelly Sandwich Works shop in DC... and it was the only thing open on Saturdays, and later in the evening... so I had it... a LOT. I've only eaten at this location once... and that was because the Chipotle line was WAAAAAAAAAAY too long to wait in. This Potbelly location didn't dissapoint. Sandwich was made well, and was snarfed up in the blink of an eye as I rushed from one errand to another. The parking lot can become a clusterfuck during lunch time... so be careful! read more

I always end up here after I've put in a hard workout, and I always get the SAME thing. I only recently warmed up to Potbelly; I have no idea why. I like the skinny tuna on wheat with provolone, lettuce, tomato, some of the peppers and the seasoning sprinkled on top. I also get the cup of chili with cheese and a few onions tossed in. I love to let the chili sit for a few minutes to melt the cheese, then I mix it all together. The peppers have just enough kick in them to give me a little tingle in my mouth. Service is always friendly, parking is not a problem 95% of the time, and it's close to my gym and the Dulles Toll Road. Sweet! read more

Normally order here for group catering. It's normally fine service and sandwiches. I cannot believe today I found a mole on my turkey breast sandwich! It's absolutely unacceptable to serve any client with expired food! Plus the soups we ordered also leaked in the car due to poor packaging. Will not order there again. read more

Potbelly - Sandwiches Near Me - Reston, Virginia

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I like this place. I was going to go to chick-fil-a across the street but it's Sunday and I guess Jesus said ya gotta have fish on Fridays and no effin chicken sandwiches on Sunday, yes Jesus said 'effin' that's just how the deity rolls. Did I mention I like this place? Well I do! There isn't a lot of choices for vegetarians...that said, thank God, I'm a meatatarian....(It's like a Rastafarian but with more burgers) It's a little cramped inside that's why I only gave it 4 out of 5 stars... everyone I saw eating there had a little bit of a potbelly going on it's kinda like a secret clubhouse for chunky butts but then again Jesus nixed the chicken joint. I had the roast beef biggie (That's what she said......yes, I'm immature) with a side of cole slaw and mac salad...the bread was toasted everything was to perfection the sandwich was big enough without being too filling if that ,makes sense...It was like the bastard child of a Quiznos and a Booeymongers illicit affair....It was that kind of sandwich. For dessert? Two big honking sugar cookies right from the ovens! They were warm, they were bendy, they smelled all sugary and vanilla-y It's the kind of cookie that when you have one in your hands your feet are doing the happy dance under the table...yea, they are that good. Overall this is a great sandwich shop, I do want to mention that they have the nicest people working there, very professional and very inviting. nice job! See that Jesus, you shut down the chicken place and the sandwich place gets a great review. read more

Ok...here's a disclaimer before you start thinking.... why the f*ck would i write about a generic sandwich place, such as potbelly right? Besides the obvious fact that I love their sandwiches...however, I'm not really here to rant about their sandwiches..... so read on if you have any further interest at this point to find out why..... ok... for the actual sandwich itself, i'd give it 3.5 stars. but the real reason why it gets FIVE stars is for their amazing hot peppers they put in it. OMG. Spicy, mouth-watering, sensational (EXTRA) hot peppers MAKE the sandwich. DROOL. Try a taste test, with and without it. Seriously, without it, I'd never really eat here. It's amazing how even the simplest toppings can make or break certain foods! read more