This McDonald's has always treated us fine. They're typically pretty quick about taking orders and getting them to you, whether it's mobile order, drive thru or dine in. There's also some super chill people who work in the evenings here so that's appreciated. The food is what you expect from any other McDonald's, but they tend to be fairly accurate with their orders. read more

FIX YOUR DAMN SODA machine! They keep handing out drinks to customers with no carbondation in drink! It's been like this over 2 weeks.

Ordered to go from here with uber eats two days ago and was happy with the speed at which the order came and the accuracy of the order.

This McDonald's location - where fast food goes to take a nap! Placed an order via the app for curbside pick-up at 9:25pm. The golden arches promised nuggets and a chocolate shake, but what I got was a side of wait time and a McDisappointment. After 40 minutes of practicing my car karaoke in curbside spot 3, I went inside to check on my order. Guess what? It wasn't even made! Finally received my food at 10:18pm. No refund, no apology, not even a coupon for a complimentary cheeseburger. Just the realization that I had lost an hour of my life that I'll never get back. Time flies when you're having fun, but it apparently crawls when you're waiting for McNuggets. Come on, McDonald's, step up your game or you'll be shedding customers faster than a McFlurry melts in the sun. read more

McDonald's - The ordered that apparently broke McDonald's - Fast Food Near Me - Herndon, Virginia

Worst customer services every there's floating red substance in my sweet tea I tried to call to Inform them & they hung up on me. When I called back they acted like they couldn't hear me. read more

McDonald's - Fast Food Near Me - Herndon, Virginia

Couldnt wait more than 30 mins for food and had to leave. Why is the service always so slow? Worst Mcdonald's place to go to at night.

This is for the one employee who works the drive though in the evening and is incapable of understanding the code from the app. When I tell her the code I get a long pause followed by "I didn't understand anything you said". So I repeat the code as slowly and clearly as possible but get the same thing. Then I typically just leave. Every other attendant says thank you go to the second window. Please make her go away. read more

The absolute WORST drive-thru McDonald's experience I have EVER had! I ordered a cheeseburger, small fry, small coke. The fries were leftovers, limp and barely even warm. The "cheeseburger" was a paper thin burger without cheese!!! Small coke was fine ; ) I am scratching this location permanently. read more

Every time I come here, a staff member treats with attitude. For example, my wife asked for it possible to put more caramel in a sundae since there was barely any. She was then berated by the employee saying that it's fine the way it was made and that she won't add anymore. It's a simple question, no need to yell or be disrespectful back. Do need to improve customer service or I go down the street to another establishment!!! read more

I was at this location on Centerville Road in Herndon, Virginia and I witnessed an employee, sneezing his hands he did not wash them. He handle food. I made the manager on duty and they did nothing and person to continue to touch the food, including orders for people that were dining in on open trays, which is completely unacceptable and very disgusting. I wouldn't eat for this location. It's like eating off the floor. read more

They forgot my drinks and had me waiting in the drive thru parking spot for 20 mins. Terrible

Absolutely the worst customer service experience ever! I placed a simple order: a 6-piece chicken nugget with a medium fry and Coke, plus a 20-piece nugget with a large fry and a large shake. When I got to the window, I mentioned I was still waiting on the large fry, large shake, and sweet & sour sauce--basic items needed to complete the order, especially with nearly 30 nuggets for my family. I was told I hadn't been charged for the large fry or shake. I said no problem, I'll pay at the window--just please give me the rest of my order. Instead of resolving it smoothly, the employee brings out the shake and then tells me I have to park and wait for the large fry that they forgot to charge me for. I said absolutely not--I'm already here, and everyone behind me is getting fries, so I'll wait at the window. Then the manager comes over and insists I park and come inside to pay for the items they left out. If I wanted to come in, I wouldn't have used the drive-thru in the first place! Completely unacceptable. Disorganized staff, poor communication, and zero accountability for their own mistake. I will not be returning to this McDonald's. read more

Ordered using the app. They told me to park in spot #1. Watched at least 10 cars go thru with their food. 15 minutes later an employee appears with my food and food for the car that just parked next to me. Absolute bs that they forgot about me and didn't bring my food out til there was another car waiting. read more

This is the worst McDonald's I've ever been to. They mess something up every time and are rude. Night staff needs a full change up. Hope this place gets shut down read more

They took my phone and then went to the back to pay with Apple didn't come back for 10 min and my phone was open This whole time unacceptable behavior on top of that they came back and said that they didn't pay for the order yet and said that I had to open again not an acceptable behavior they might have done anything to my phone and on top of that didn't revive my order read more

Great food quality. Nice Minecraft theme. O ordered and it came out in literally less than 2 minutes.( I timed it).over all great experience. read more

The staff is friendly, the food I order is always good & hot. I go to this McDonald's every day for fries. The fries are always fresh & hot. The inside of the McDonald's is very clean when I visit. read more

Service is terrible. PM crew of old ladies are trash on purpose too. Order to be messed up is a given and don't bother with them trying. Shoutout to the high schoolers working there because they actually try. Give them raises and fire the old bums. read more

My food was moldy and the employees didn't want to give me a refund! There was mold on the bun of my quarter pounder so I took it back to the counter. They got me a new sandwich and when I asked for a refund I was told "either way in the end you're gonna get food so . . . ". My options were to take the sandwich with no refund or get the refund and no sandwich. so whatever I go back to my table just to find that the replacement sandwich they gave me also had mold on the bun! I took it back to the counter and it was only then that they would refund me and give me a new sandwich read more

I've been to some many different McDonald's in my life and I have NEVER written a review but man when I tell you this is the worse McDonalds I've ever had I mean it with all my soul. Everything I got was stale the nuggets the fries I couldn't ever finish my meal. Do better please read more

I ordered a hot fudge sunday and when i got it it was half way full and and the hot fudge was disgusting! when we went up to the desk and asked if they could just give me a plain sunday they laughed and said no i then just bought a new one and while i was they were staring at me and my friends laughing about us. Do better mcdonald's read more

The absolute worst franchise around. Every time you have to wait in the drive thru pick up spots. What's the point of fast food if you have to park and wait? EVERY. SINGLE. TIME! Will never return. read more

McDonald's - Undercooked mess! - Fast Food Near Me - Herndon, Virginia

Probably the worst McDonalds ive been to. Nothing is ever correct order wise, rude employees, terrible time management, and I've even had their card system be completely down to where they only take cash. Clearly there's no standards at this location read more

Do you want to wait in line for 17 minutes? Do you want to get food that has clearly been sitting for almost an hour? Do you want to have to repeat your order 4 separate times because they don't hire workers that speak even basic english? If you answered yes to any of the above BOY do I have the perfect McDonalds location for YOU! read more

-At 5:00 A.M., a bunch of the workers including the drive-thru cashier was smoking out in front of the restaurant. -A drive-thru attendant did not know how to pull up my mobile app order, so she had to wait for the drive-thru cashier to finish her cigarette and help me with my order. -I guess my mobile order started backing up the drive-thru lane at 5am, because it took like 5 minutes to get my order, even though I was the first customer at the window. +I got a free breakfast sandwich with a purchase of a McCafe item, using the McDonald's app. read more

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UPDATE: My word - you'd think this place would give a damn. Nothing has changed. Same don't-care management and incompetent staff. It's like the owners and management look at what's working and challenge themselves to mess it all up. Horrible experience in the drive thru, start to finish, combined with a patronizing attitude from the shift manager. If you're going to condescend to someone, lady, make sure you know what you're talking about. McDonald's as a whole is now dead to me. I'll go hungry before I even begin to entertain the thought of coming here again. EVER. ORIGINAL REVIEW: First thing - there is a reason you go to McDonald's and it isn't for gourmet food. The entire reason this business exists is to quickly serve cheap and edible food. Some franchises are better than others, but I'm here to tell you this specific location is...a failure. The only thing this location has for me is convenience - it's very close. But the operation is run in an extremely incompetent way. The drive thru is a waste of time. AT BEST they will get your order correct 25% of the time, and that figure comes from several years of ordering. Today was the last straw and I will NEVER come here again. I placed a mobile order and hit the drive thru for pickup. Yeah I was desperate. Nothing special in the order. To their credit they got the order immediately and no issues UNTIL the second window. There I sat for five minutes (I timed it) listening to the crew member and the manager yell at each other. I was then given my kid's drink (bottle of water) and told to park. Gee, park while the water gets warm. I asked the woman to bring everything out at once and was ignored. I then sat in the park area for, yes, FIFTEEN MORE MINUTES. When my food finally came out, you guessed it, it was wrong. Fries just thrown in there and all loose in the bag. A sandwich I didn't order was in there, the one I ordered was NOT, and a Happy Meal I ordered was also missing. The woman who brought out the order (same one who was working the drive thru) seemed surprised. I showed her the receipt and suggested they double check the orders before bringing them out...just as I did 30 years ago as a McD's Crew Member. She insisted on taking the receipt back inside. Sigh. Another FIVE minutes and the yelling manager came out with the Happy Meal, my sandwich, and an order of fries that I didn't order. At this point I just want to leave, after almost a half hour invested in a simple $20 order. Yelling Manager offers me a coupon but I declined since I won't ever use it...as this was my last time coming to this location. Frankly I'll drive to Sterling if the urge strikes me for McDonald's. I get home and start eating - my burger is undercooked (see photo). Turns out the only thing done competently at this franchise is taking orders. I frankly wonder what health department regs are being broken back there in the grill area. I've tried talking to management in the past at this location and it's a waste of time. They simply do NOT care. In sum - the operations at this location are at a level that would have gotten me fired 30 years ago. Do NOT ever come here. EVER. This food is NOT WORTH A HALF HOUR WAIT. This is a Scumbag Operation (tm) and from this point on Chick-Fil-A gets my money. Save yourself time, money, and aggravation and write this location off read more

McDonald's - Undercooked burger at Scumbag Operation McDonald's on Centreville Road - Fast Food Near Me - Herndon, Virginia

This is the worst McDonald's you could go to. I ordered a $5 meal deal and got someone's old returned chicken nuggets. There was ketchup in the container when I opened it and the nuggets were soggy and cold. The service is fast, but wouldn't you expect that if they're serving returned food? If you can go to any other McDonald's you should! I would give this one negative stars if possible. read more

Decided to order from the self-service kiosk this time. Sat down and waited for the food to be served. Took exactly 14 minutes to receive the order. That's a tad slow for fast food. My BBQ Bacon burger was very under-cooked! Ironically, with all that time, I'd have expected it to be burned. Lol. Told the manager about it and he replaced it. Hoping I don't get sick. On top of that, the happy meal toy I selected was supposed to be a Frozen II toy. They got it wrong! My son was not really happy. Again, ironic since it's called a HAPPY meal. I think you're better off ordering with a real person and making sure you get the right things. read more

Order food on the Mobile App and still had to wait over ten minutes for my food. The had me sitting at a closed window the entire time. When was handed my food it was a mess. I paid for a large frie but received what seems like a little less than a medium in the box. Ordered a double cheeseburger w/o pickles and onions which looked horrible. I bit into and first chew had an onion. If u have options avoid ordering your lunch here. read more

The service by the manager Name William was very bad . He was very rude and he didn't acknowledge my situation .

If you go here in a hurry don't spect the best presentation. Probably they fight with the food before hand it out. read more

McDonald's - A bit up Burger - Fast Food Near Me - Herndon, Virginia

Today I went there around 5:30. This would be the last location I would be going back to. When I arrived there was a olderly lady in her electric scooter aside of that she was deaf and nonverbal. She was trying to grab her food employee looked at her like if she was an animal she was treated bad. Speaking to her and telling her to move/leave. I was concerned because they kept pusher her away and she was not responsive so I noticed she was deaf and nonverbal. So I asked her for her order so I could help her and she gave me what her order was and I asked for it employee denied giving me the order. Manager was called and in less word but obvious was saying she wasn't stupid that the olderly lady was just trying to still. I was amazed of the treat towards the lady. This Macdonald employee does not have respect at all. Won't be coming back. read more

Hit this McDonald's on the way into work earlier this week. I was in such a hurry to get going I forgot to eat my healthy breakfast cereal. I was starving so I gave in to my hunger and got the first, closest thing - McDonald's grease! Sausage, egg, and cheese biscuit, hash brown, and coffee. I hate to admit it - it was tasty - but not good for my health! read more

McDonald's - the front of the restaurant - Fast Food Near Me - Herndon, Virginia

Worst McDonalds ever. Got hung up on 4 times by the same lady. Waited over an hour for my food. Never got my money back either. Should sue you guys. Worst experience. read more

The attendant who took the order was unprofessional and made rude comments. The cleaning attendant was more helpful and went out of her way to help. read more

Well evidently the night manager doesn't care for the uniform standards and employees appearance The women have on bonets instead of the issued uniform hat, the guys have on all kinds of hats, jackets and coats etc When I worked at McDonald's they use to have jackets for us if we worked front counter or drive thru. Who owns this store and what is the managers name Oh and McDonald's policy use to be you double folded the bag away from the arches because it helped keep the food warm, now they just put your food in the bag and hand it to you read more

McDonald's - This McDonald's lobby is always nasty - Fast Food Near Me - Herndon, Virginia

Second time I've placed a breakfast mobile order and been told the payment didn't go through. First time I used my CC so it just got credited to my account. This time I said no I'm not buying this I know it went through and sure enough checked my account and yes it had. Not sure if the person's trying to scam people for cash or what but that's the last time I'm going there for breakfast if I have to worry about someone scamming me and saying I haven't paid. read more

Worst McDonald's. They have gotten my order wrong so many times and right now they gave me the wrong order and this small Hispanic lady told me to go around in the line again. I said wait, I paid for an iced coffee she walked into cooking area and told me to fuck off. Another lady was looking and I was like ?? They were all giggling and they know nothing will happen. So I know better, there's healthier options in the same mall. read more

Want to spend 20 minutes in the drive thru when it's not busy at all? This is your McDonald's! Want dried out, inedible nuggets? This is your McDonald's! Want them to get your order wrong 70% of the time? This is your McDonald's! Seriously, there's the A team and the B team of workers here and you never know which one you're going to get. It gets an extra star for being convenient AF. read more

this place consistently forgets either fries with a meal or burger with meal! you have 1 job to do and can't even do that! this is why you work there struggling to make ends meet!! you'll be working there until your 95 years old!! read more