They were the very best here. Such customer service, and with a smile, will not go unnoticed by me! Came off Grapevine and already tired. Iced coffee, extra large please. What did I proceed to do? Give my car a wash with it by leaving it on my car roof. DOH!!! Went by the drive-thru, and they just replaced it. French vanilla iced coffee. Now that's totally awesome! read more

One star because there were several bathroom stalls (small but stalls nonetheless). The cleaning staff was polite and I was appreciative of the work in the restrooms (I exchanged pleasantries with the lady cleaning the restroom). Fast forward to my order of a Sausage McMuffin with no egg which was lukewarm at best. I asked them to reheat the muffin and it was returned to me burnt black. Last time I checked, McDonald's was my go-to road trip breakfast sandwich, not so much here. I will be calling the manager. read more

McDonald's - Burnt my Sausage McMuffin to a crisp for asking for a reheat. Poor attitudes. - Fast Food Near Me - Gorman, California

5-6 bathroom stalls in a newly renovated restaurant and NO diaper changing station?? And this is a busy stop for traveling families. Get with it, McDonalds. read more

Waited 30 min for three burgers for mobile order. No straw provided. I don't even want to go back in there to ask for a straw the service is horrible. The girl who deliver the food to my car is nice tho. read more

Ice cream machine is "Broken"....are you kidding me? Poor management, lack of customer Focus :( read more

Gorman Mcdonalds Drive-thru cashier was out of line and rude (1/28/2023 approx 2pm Saturday) and menacing. Accused me of talking to him wrong. He asked if I had any ones to make even change, I said what I had. He started to keep on, and I again stated what I had that I did not have any ones. He then preceded to argue that I shouldnt talk to him that way, he gave me a menacing look that was very unnecessary. Please train your employees better. Dont bother customers with asking for a specified amount to make your drawer change easier. Train your employees better. Mcdonalds food is not cheap! Customer service should be priority. I will not go if you continue with these kinds of employees. your restaurant does have a lot of local customers as well! read more

If you could drive a little farther to eat at a better spot, I'd highly recommend it. The lines are long here, probably due to the lack of food options around. We decided to stop for gas at the nearby Shell station and grab a quick bite to eat at around 10:15am. After standing in line for about 15 mins, I placed a modest order for the 5 members of our family; and over the next 30 minutes, we watched one by one as other orders were filled for guests who came in after us. Turns out they completely forgot about our order. As they scrambled to put everything together for us, they realized they ran out of yogurt parfait -- instead they gave us a tube of gogurt and sliced apples (so we can make it ourselves, I guess? ). In their effort to make good, they also got a couple of our orders wrong. I'll give them points for giving us free 10-pc nuggets though, and for trying to make us happy. There are also some neat interactive tables that light up, which the kids liked. read more

This is a newly renovated location. Completely empty Monday through Thursday, unless it's a long holiday. Expect severe delays on all weekends and any holiday. The staff is local and very friendly, none of them are worried about their job security, it's the opposite, there are more available jobs than employees here in the Grapevine. All of the in town attitude goes ignored. The restrooms and entire restaurant is very clean, and runs efficiently. On days when there is severe traffic on the 5 either direction the restaurant can be found understaffed. It is impossible to guess when a accident or weather will close the grapevine. Other than these situations, I can't see why or what type of client would think the staff is intentionally running out of fresh food to serve, or breaking their own equipment. Not a 5 star restaurant, but definitely a 5 star fast food joint. read more

NO CHANGING TABLE!!!! There's a small level of expectation one has from a place that serves Happy meals. read more

Very dirty. Bathrooms are extremely filthy. Kiosk did not work very well. So sad to see a McDonald's in this condition.

Not that often I rate a chain restaurant. Oh Well here goes. As those who travel this route, the ridge route or I5 or Grapevine or whatever name you choose, it is a long road thru Gorman a long way between stop for food or gas or restrooms. This stop in Gorman was oh so clean and inviting. The restroom was reasonably clean. the cashier was very sweet, kind and helpful. They had Mcrib Sandwiches which made my travelling companion very happy. They were just all around good at what a McDonald's does. read more

McDonald's - McRib is Seasonal so get them while you can - Fast Food Near Me - Gorman, California

I don't understand how I just paid $1.63 for a small coffee and it's more then an inch from the top. Wow.. read more

McDonald's - Coffee filled very low - Fast Food Near Me - Gorman, California

I have to leave a great review for the customer service here at this location. As we were traveling up north we stopped to have a quick bite to eat. In our rush to leave my son left a semi-valuable item in the restaurant. By the time we realized it was missing we were too far gone to turn back around. We called the restaurant and spoke to Carolina who was very helpful and sweet and was able to have her manager Maria agree to mail us back our item to our home. Talk about going above and beyond!! Thank you so much ladies. We are so appreciative!! McDonald's, give them both a raise!! read more

No changing tables for infants. When busy, they force you to use the slow kiosks. Instead of brining kiosk ordered food to the table like they're supposed to, lazy employees just leave food at the counter. Lame. read more

Friendly service. Was greeted by an employee walking around. Got hot food, fast service, didn't use kiosk since people were confused. One less star for the unfriendly service from the female cashier who thought a bunch of us were annoying for ordering at the register vs the kiosk. read more

I only give them four stars because of location. This is a great location because it is in the middle of the grapevine. The restaurant is very clean, well taken care off, excellent customer service, my order was done quick and my order was done right. read more

Does the job for a pit stop in the middle of nowhere. It is clean and good service. Can't expect much more. Only negative might be the people in transit going through here. Like one lady kept asking me where are the straws. Like um ask the people that work here and leave me alone read more

The bathrooms were absolutely disgusting. Throw up on the floor in one stall, a clogged toilet in another, trash on the floor... it looked as though it hadn't been checked and cleaned in a while. Trash cans outside are overflowing. read more

The only reason to stop at McDonald's is to use the restroom because they're never very clean but never completely trashed. But when in the middle of a lunch rush on a holiday weekend a male employee is cleaning the women's restroom and the line has built to five people I might sneak in. After the guy spent 20 minutes cleaning the restroom i finally went in and he was upset and as I left Yelled at me to next time wait! Definitely not a good way to treat customers. read more

Out of coffee, out of pancakes and I'm sure more as every customer seemed to be disappointed in this location... they messed up 4/5 orders we ordered... one of the sausage mcmuffins had a hair, when they gave us a new one the middle was soggy, cold, and slightly frozen!!!! Yessss. The last we ordered from was older, very rude, and very impatient. I've been to a lot of McDonalds... this location definitely needs to step up. There was one gal with short hair and glasses who seemed to be helping everybody. Props to her for actually caring about her customers. read more

Very dirty restrooms. Manager told that company didn't order cleaners for today. What?! First time I see in MCD such uncleaned restrooms and no cleaning service. Shame!! read more

McDonald's - What happens with trash inside... - Fast Food Near Me - Gorman, California

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Look at this discussing piece of chicken from my mcgriddle. With all this COVID stuff going on you might want to make sure your food don't look like this when it leaves your store. It looks like someone took a bite of it. Even if it was something else than someone taking a bite, it shouldn't have been in someone's food. Are you guys that cheap you can't through anything away? read more

Very unfriendly McDonald's. They forgot half my items then seemed annoyed when i asked about my coffee. The lady yelled at me when I grabbed some small ketchup packets which were "behind the counter" but also in plain sight....what's the big deal? read more

I have read the other reviews but had a different experience. We went in for a quick bathroom break and decided to order the sausage, egg mc muffins. We took it to go. we got our food within 5 minutes. Staff were friendly. We drove off and my daughter handed me my mc muffin. For the first time in a long time, it actually looked like the picture they advertised and not something pressed together. It was warm and tasty. read more

I don't frequent McDonalds but we got a flat tire and chose to sit inside and have a snack while it was fixed. So glad. Place was clean and staff was friendly and an employee named Kayla even offered to call her husband (a mechanic) to help us with our tire. Very very nice And well lit place for weary travelers. read more

We came to eat and we had our kids and they had an MMS MATCH on tv and the girls on tv had blood all over there face and on the floor. We asked the manager andd she said she couldn't change it read more

McDonald's - MMA fight - Fast Food Near Me - Gorman, California

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This McDonald's is always busy. Inside and the drive thru....always busy. The bathrooms are just as dirty as the place is busy. The food is just okay, nothing great or exceptional here. Not impressed. read more

Great customer service!!! Don't know if the drive-thru guy's name is Sidel but he was so friendly and helpful. Good place to stop in Gorman. read more

Giving this place five stars because literally no lie I was ordering and paying, not even 5 minutes the food was ready. Definition of FAST FOOD! Thank you for serving us so fast, everything was made to order and the cashier was super friendly. read more

I have lived in Frazier park for 42 years .I have been athe best customer they could ever have I've been screwed over dozens of times but keep coming back .the last 2week ends are the straw that broke the camel's back.they take my order,tell me to go park in a numbered space out there somewhere.there is somebody'll already parked there so I go in and wait some more time,go thru the bag beg to get what I already should have just gotten in the drive to begin with.please do away with this rude policy read more

Best service I've ever had at a McDonald's - or, any fast food restaurant - thanks to Robert! With a smile and genuine care, he made my little pitstop visit from LA to Pebble Beach Food & Wine EXTRA fine! Thanks for the great service and smile, Robert! You've got a beautiful future ahead of you with that spirit and work ethic! read more

Manager Vincent was soo awesome to make fresh hot pies for my dad...and gave us 4 free cookies because we had paid for the pie and it wasn't ready read more

McDonald's - Large Hazelnut IcedCoffee and Cherry Pie - Fast Food Near Me - Gorman, California

Longest wait ever in the drive thru. 20 minutes and still waiting, can barely hear the lady on the intercom, and you can't see the menu because they have a delivery blocking the whole thing. I definitely won't be stopping here again. read more

Too many flies in this place! The ice was out at all three dispensers and a mess at the drink station. Tables were a mess and no one cleans them.The kids that work here don't care. Food was good though, just had to keep swatting at the flies while I dined in. read more

McDonald's - Fast Food Near Me - Gorman, California

Me no likey... I wouldn't usually write a review on a fast-food chain but I just had to. This McDonald's is located in Hungry Valley in Gorman, CA. I will make this short and sweet. The service here SUCKS!! Really. The people who work here are borderline (let me apologize in advance because I will offend some of you out there) RETARDED. They are soooooo slow. They had 1 cashier working the register and 2 people were kickin it on their break! Everyone else is shuffling stock items in the back. Management here really needs to do something. Every time we stop here, it takes a good 25-30 minutes for us to get our takeout order. We would go through the drive thru (seems a little faster) but we are towing a boat and that just won't cut it. Mr. Ronald McDonald, please ensure that your Gorman, CA franchise hires people who care about getting people in and out of their store. Waiting 25 minutes for 2 double cheeseburgers and a 10 piece chicken mcnugget is the whack! We are never stopping here again. read more

I don't usually take the time to review McDonalds unless it's EXTREMELY amazing or it's EXTREMELY awful. But this was a little of both, so it deserves some words. I stop in Gorman quite often on my drive from Norcal to Socal and vice versa. It's a nice place to stop in the middle of the mountain pass (aka the Grapevine) and I usually go to Carl's, but THIS time, decided to go to Mcdonalds. Fortunately, there was no line in the drive thru, yayyy. So we order. My brother gets a mini meal with a plain double cheeseburger, and myself, a plain mcdouble and fries. We get our food rather quickly and the lady was really really REALLY nice. Yay, good times. I notice they place a sticker on the bag that says something along the lines of : We checked your back twice for accuracy. Cool, they take the time to check that our food is right. Or so we thought... My brother went to get gas at a nearby 76. While my brother was chomping on my french fries, I reached in the bag looking for his and found that there weren't any. WTF. He ordered a mini meal, which equals a burger, a drink, and small FRIES. Since when does a McDonalds forget the fries when someone orders a meal? This really wouldn't have pissed me off if they hadn't put that "accuracy" sticker on there. Liars. So luckily, we were close enough to drive back and ask for the missing fries. And they were nice about it, which was cool. We left and continued our trek into socal. And then, while driving, I grabbed my Mcdouble and took a bite of it. Pickles. And mustard. And ketchup. And onions. BLEGH. They messed up my burger :( :( :( :( and we were already too far away to fix it. :( Moral of the story: This McDonalds has very friendly workers, but they do NOT know how to complete an order correctly. I understand messing up my plain burger, it happens to me quite often. But forgetting to put fries in??? And then putting a sticker saying they double checked the bag for accuracy even though they obviously didn't since there were two things wrong with the order? Sorry! You will no longer get my service, I'm sticking to Carl's when I drive into Gorman in the future. read more

This place is the absolute worst place ever!!!!! Cashiers were horrible and managers were despicable. How in hell does it take more than 20 minutes for chicken nuggets and fries????? And they were no where close to my order. One cashier was asking if he could go home and sighed in front of customers that he couldn't. Then I asked for a refund and the manager asked if it was cash of card. I told him it's on the receipt. Being that is one of very few stores in that town I am appalled at the way they treated not just myself by every customer in that store when I was there. read more

McDonald's - Fast Food Near Me - Gorman, California

So what the hell?!!! I never eat Mc Donald's, but when I do it's a treat. This Mc Donald's on the other hand is by far the WORST I've ever been too. F-ing disgusting!!!!! G R O S S D I R T Y M E S S Y D I G U S T I N G D O N T E A T H E R E!!!!!!! Go up the road and find another one that's well ran. If you are going northbound there are like 10 Mc Donald's that way that have to be better. I was forced to give it one star by yelp! This place doesn't deserve any stars at all! read more

The bathrooms were not up to standards of cleanliness standards. My husband ordered the mcrib and a coffee and I got two cheeseburgers. I have eaten a lot of cheeseburgers from McD's and this was probably one of the worst! And my husband said his sandwich tasted old. It's McDonalds...we already know it's not quality all the time on everything, but when the food is not as good as other McDonald's and the bathrooms are dirty...a two star rating is generous! read more

just a stop for coffee and light breakfast on way to bay area COLD out, need some hot coffee to keep warm on drive was going to stop in Castaic, but thanks to Caltrans and their wonderful posting of ramp closures, had to drive another 30 or so miles before we could get coffee this one close to exit, making it nice access was a little crowded with quite a few booge....uh, kids in there service was quick though, food decent for price read more