Renovations look great. More seating, self service and friendlier staff. Food remains the same. Tasty for a good price. read more

This place is becoming a dump. The employees periodically remove the tents(numbers) from the self serve kiosks when they get too lazy to bring the orders to the customers. Then today they left the numbers there but then refused to bring my order. I had to go up to the counter and then finally they came across with my order. On top of that, they just about doubled the price of what I usually get for breakfast. Crappy service, higher prices - a recipe for me to start clogging my arteries elsewhere! read more

Please do not goto this McDonald's. Bad customer service, and nobody listens (including the manager). But that is not the reason why i gave it 1 star. I would give it 0 stars if it was an option. THIS MCDONALD'S NEEDS TO BE SHUT DOWN!!! On the morning of April 26th 2017, I had witnessed the morning manager SPIT on my breakfast sandwich and in my coffee after 10 min of explaining she messed up my order and overpaid for my meal. The Manger thought I wouldn't notice her disgusting act of spitting in food. If you do decide to eat here, please do yourself the favor and watch the employees and especially the manager read more

the chicken tasted gross and the cashier didn't know what she was doing. The Mccafé wasn't even made right. everyone looked overwhelmed.

4:30 AM. stumble out of Irish Cottage after closing it (again). stomach rumbling. realization: I have no snack food in my apartment, yet I must eat. falafel cart on 71st...is closed. yell out: "KHAAAAAAANNNNNN!!!!!" much like James Tiberius Kirk in "Star Trek 2: the Wrath of Khan" to express my anger. I also do my best "Y U NO" rage face but no one else notices except a traffic light which is winking at me. Jameson does horribly great things to the mind. a yellow light shines in the distance. no. I must avoid. but like a moth to a flame, my primal instincts take over. I see one of the other regulars from the Cottage here. we nod to each other; he leaves, and I take his place on line. a short man asks me what I will have. "ME GRIMLOCK WANT DOUBLE QUARTER POUNDER WITH CHEESE. ONLY SANDWICH." clearly this man is not a Transformers fan, as he gives me a puzzled look, but he takes my order anyway. it takes quite a while, but there is no turning back now. I clutch the bag containing this meal as I hike home, in a manner similar to the scene in "Commando" when Arnold is carrying monstrous logs over his shoulder. I am even singing the background music from that scene. you know, with the steel drums and haunting synthesizers. I reach my fortress on the hill. I am sad to discover the Double Quarter Pounder with Cheese is cold. for 6 bucks I expect more! this is an outrage! I will not stand! I scramble and slather it with Sriracha sauce, and stick it in the toaster oven for a few minutes. I have redeemed - nay, redesigned and improved, as us engineers are wont to do - a McDonald's burger. FIN read more

The world's dumbest McDonald's! They could never get a breakfast order right! The lines here moves ridiculously slow and they take forever with your order. Finding a parking spot could be a hassle over here because it's right next to a private neighborhood that requires it's own private residential parking permit. I wouldn't recommend double parking here during the day because meter maids over here can also be quite ruthless. read more

could be the worst McDonald Ive ever been to. Food is never hot the staff think they are doing you a favor by waiting on you. Place always looks a mess. Homeless people come here to sleep. I was there last week and a young man and his friend were sitting across from me and the young man passes out plop right on the floor he fell. His friend runs to the manager and tells her he needs help. At this point I dont want my food Im concerned about the young man. the manager acted as if she could care less it took her 20 min to walk over and check on him by that time he had stared to come to. From what i gathered the young man had been drinking but still she should have shown more concern. read more

The definitive shitty McDonald's experience. Aloof and incompetent employees, old food, and a rag-tag clientele. This is the place to go and see how a staff of 8 employees can get bogged down serving 3 guests (as was my experience last week). read more

Customer service: AWFUL. It seems the workers would just b!tch-slap you for having the audacity to make them work and take your order. The bathroom is locked, as well as dirty. The place is pretty spacious, but usually full of degenerates. The lines move at a glacial pace. Seemingly, the only pro is that it's open 24/7; good enough to satisfy my midnight fry cravings. read more

the Mcdonalds industry never receives higher than a three for me. I high dislike their franchise. The food sucks, the staff are underpaid. and the seating rooms are always litters with sticky tables and other people's food. This MCD's location is pretty good, it's next to the LIRR and the 71st Aveune. read more

Awful.... the plastic drink containers smell like roach spray..no exaggeration!! I don't recommend. This place has gone downhill over the years. The workers there are apathetic, they don't seem to care. Always mistakes with orders...but people still urge their food like zombies. I guess its cheap and you do get what you pay for. read more

The staff just doesn't care, and it shows through their customer service. This place is in a great location so it would be a shame to shut it down. Firing everyone and starting fresh is the only option. Maybe then they will care when they have to find a new job. Zero stars :) read more

No! I hate McDonalds now that I've been there. It's gross and then staff is bad! Cold Food. They don't even let you get your own ketchup! They also always mess up your order!!! This place sucks read more

It's McDonald's. I'm not expecting anything besides 24 hour drunk food. But the soda machine is garbage. Just saying. My once a month drunk meal is tarnished by the worst Coke I've ever had. It's just water with ice and stale soda flavoring that tastes like urine. But I'll still eat the food. Not sure what that says about me. God speed. read more

Best fish filet from a McDonald's in NYC hands down. I've had it twice here and both times the fish filet sandwiches were excellent. Now I can only hope the third time would be the same.. because at the end of the day, MCDs is still MCDs. read more

Young guy messed up order three times and there was a piece of fuzz on my chicken sandwich....ugh

Man, I don't really know what to say about McDonald's anymore. The soda machine @ this location was broken. Good thing I was okay with their sweet tea or I would have been kinda pissed. No self service ketchup pumps here either which has become the normal for McDonald's restaurants. Half the time the soft serve is out of service too. Get your crap together Mr. McDonald. McDonald's was so much better in the 90s, its a shame considering the revenue they yield from their locations. read more

You can get a hot coffee for a dollar. It's better coffee than most chains. But what's up with the sign warning people to sit no more than 20 minutes in the restaurant. Forest Hills is not exactly filled with vagrants. Whatever. read more

Always a regrettable mistake. Not to mention the always being understaffed. But it gets 2 mainly bc it's Mcds...

I've never been to slower, or more poorly maintained McDonald's in my entire life.

Now that they have mobile ordering, you don't have to wait as long but, the reason I don't like coming here is because there are bums constantly hanging out here read more

The service here is horrible. I was here just the other night and even though there wasn't a line it took them forever to take my order the night shift manager (astrid) walked past me 4 times without taking my order. She told another associate to take me order instead, the place is always dirty at least it is when I come in from my other job. P.S DO NOT USE ANY OF THE CONDIMENTS FROM HERE THEY ARE CONSTANTLY FALLING ON THE FLOOR I KNOW I USED TO WORK HERE! read more

I don't know what was up with today but the entire restaurant smelled like feces, and the cashier was blaming it on the customers saying so and so shit themselves. There's a large amount of elderly that hang out at the restaurant and its possible, but the cashier was acting rude and unprofessional and customers were leaving cause of it. read more

ridiculous! always playing loud obnoxious international music. multiple charges on the card. order a large fries and they filled half of it. had to remind them to place an item that was on the order. needs to get their act together! read more

I don't know how this place has a two star overall. Management clearly does a good job here because the staff is very friendly and always checking if the customers are satisfied. On my way in I noticed they jumped to open the door for a lady with a stroller. It just shows they care and many fast food places are not this way. They move their lines fast too and 71st is a busy street. Nice job to the store! read more

If there is a manager present in this franchise, I wouldn't waste my time talking to him because he obviously doesn't know enough to realize that the organization and attitudes of his staff are unacceptable. I do like McDonald's salads, but I don't like interacting with the staff here. While there is usually a line of people waiting to place their orders, there is typically only one or two cashiers taking them, while the rest of the staff stands around talking and laughing amongst themselves. The cashiers are also incredibly slow and none seem focused on what they're doing. Overall, this store also just "looks" dirty. I would love to see a Burger King or Wendy's in the area because McDonald's just isn't cutting it. read more

I haven't been to a McDonald's in years. Went to this location recently and was very impressed. The place is immaculate and the interior design pleasing. You can either place your order at a kiosk and have it delivered to your table or go up to the counter. The attendants are pleasant and helpful. Plenty of seating. Coffee is delicious and Egg McMuffins yummy. Will definitely go back. read more

Recently remodeled and replaced the entire staff with friendly crew. Food tastes great. Now has self service kiosks and looks very modern. McDelivery was awesome too. read more

this is probably one of the nicer mcdonald's around. it's open 24/7, tucked away under the LIRR station at forest hills. there's plenty of space within to eat mcdonald's food! read more

I had placed my order on 9/25/17 and I had asked to dine in and the gave me my order for take out, I had asked for ranch and they had given me BBQ, I had gone to the counter to get my order but this worker was laughing with someone else I had gone the counter to not interrupt her and grabbed the ranch dressing, I then had returned to get ketchup and she had greeted me with a nasty tone - what do you want miss- I replyed I do not like the was you just spoke to me it's not my fault that my order was giving to me wrong and I should not have to pay for the consequences of your coworker that she got my order wrong. With a nasty attitude and yelling she replied you can't be doing this - I said what getting ranch dressing and ketchup. I want your name I replied I'm going to complain- I had gone to sit down and from my table I can hear Ashley talking about the situation she had with me, I got up and told her this is so unacceptable that I'm eating and I hear you, who's your manager I had spoken to Michael one of the managers there which he is completely lovely and he calmed me down due to nobody would give me the individuals name. But Ashley response to I don't care you can talk to my manger had poor Demeanor. I work on Austin Street - I am constantly in this McDonald never have I had an encounter like this in this establishment. Ashley need more training in customer service because she should never ever talk to paying customers this way. read more

Horrible place. The staff and onsite managers all need to be fired. Whoever is in charge of giving orientation at the neighboring Shake Shack should be hired on to hire and train completely new staff. Waiting time to get your food can be a challenge to your patience, and even after the long wait, you can be given the wrong order. I've come in too many times and been told they're out of Sprite. How can they be out of Sprite for over a week, on more than one occasion? If the people who run McDonalds want to know why their sales aren't what they used to be, all they need to do is come to this particular McDonalds outlet to find out. read more

Have to agree with a majority of the reviews here. For a nice area it's the dumping ground at times for not so nice people- but they sort of can't help that. It's the only McDonald's in the area so when you want mcdonalds the food will suffice. The staff...the staff is lazy, move at a snails pace and have zero customer service skills. I'm staring at my hash brown; the one I ordered while 3 other orders need to be filled- could have gone to the store down the block and been back. read more

Food sucks. I've been to plenty of McDonalds in the area, and this one is one of the worst. Food always comes out cold and tasteless. The service is fine, but the food is never good here compared to the ones in Manhattan. Also a lot of weird people hanging here too read more

The staff isnt too bad here. I've dealt with a lot worse. I never had my order messed up. But I hate the people that come here. It's so typical. Everyone after 10pm is drunk and high, loud middle schoolers in the afternoon, and homeless people throughout the entire day. It's not the staff's fault but the manager should be able to control noise levels when it gets too rowdy. But he/she doesn't. It's horrible to eat there. Just get your stuff and go! Other than that. Not too bad. read more

Convenient location for a quick bite (and the Happy Meals). Close to the subways and the LIRR. Often times, it's littered with teenagers hanging out there. On a positive note, they recently renovated so it is nice and bright to eat there. read more

The Spanish female MANAGER needs to be replaced. Her attitude sucks real bad. They have all new staff. I informed her that the bacon on my salad was uncooked and the chicken was burnt. She just looked at me. No response. This is not the first encounter. Another time I had a problem with their food and informed her, she yelled to the cashier, "she don't want it give her her money back." Huh?! There is no apology or sense of urgency to correct it. Professionalism starts from upper management. Maybe this is why their reviews suck. read more

Awful customer service and the place is quite dirty. Takes forever to get your food. I don't understand how this place sucks so much and is in such a nice neighborhood. read more