this is constantly and consistently one of the worst locations in with this franchisee. not being able to control his staff. they are constantly rude to you, don't listen to your order and then when they mess up they try to blame, you when they did not enter the order correctly. In addition they try to nickel and dime you every time, he whole area in the front of the store smells nasty, like a broken sewer under the building and they say we oh well. If you can avoid it don't eat at this mcdonalds, if you can. i am amazed at the fact this franchise owner is able to keep this store from reverting to corporate as you can ssee from most other reviews this has been ongoing and regularly an issue. need to clean house or get out of the field. read more

2nd worst McDonald's in Chattanooga only to the cracked out one on rossville blvd. Rude workers, incomplete orders, cold food, 15+ minute wait time on "fast" food. Every time I make the mistake of coming here I regret it. Just save yourself the hassle and irritation. read more

This place was horrible. We went through the drive through and the service was horrible, we could not hear him. I ordered a sprite, and it was flat! It was sparkling water! Do not eat here! read more

McDonald's - Bad Sprite - Fast Food Near Me - Chattanooga, Tennessee

I went to the McDonald's on Gunbarrel on 10-18- 25 at about 1230. I don't know the exact time since I was never given a receipt. So I ordered on the kiosk out front. I grabbed a number so I could get my food brought to my table( so it states). Waited longer then it should take. They called my number but no one brought my food. So I go up to the counter and my food is there but no cup.zSo I wanted a minute but no employee in sight. So I reached across the counter to get my cup. And up runs the asst /manger (white female short,dirty blonde hair.) and starts yelling at me about getting a cup. If you fell we would be liable. I turned to and said if you had put a cup with the food I wouldn't have to get it on my on. She was still yelling at me as I walked away with my food and cup.i would have put this on McDonald's web site to, but with no receipt I didn't have a store number. read more

Service was friendly and fast. They have several kiosks to order from. The cashier was attentive. read more

McDonald's - Drink machine - Fast Food Near Me - Chattanooga, Tennessee

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No offense but this McDonald's is always super slow, and the food is always disgusting. Sometimes I give the benefit of the doubt and come again but it's always the same. read more

The worst. Placed a mobile order and drove there and they didn't even know they had a mobile order. Go to any other McDonalds.

Don't know how they can still be open. They are not selling, don't have, out of... more than 75% of the items listed on their menu. Customer service is less than desirable and was very rude. Thankfully, we have a new Wendy's located nearby that offers breakfast with a smile! read more

They suck. Was waiting on a doordash order and tried to order a burger they said they are only doing doordash orders I said okay and tried to tell them the doordash order number and they said they were closed I understand it's close to closing time but you still have a job it was 10:45 read more

They took forever we are still waiting now after an 1hr n a half this is outrageous i dont understand there service is so slow i am so mad i have been here forever like oh my lord read more

Once in a blue moon I want some food from mcdonalds. Without fail, every time I have gone there within the past year, 95% of my orders come out completely wrong. I understand it's mainly teenagers and high out of their mind crashouts, but figure it out. I ain't ever been this mad over a sausage, egg, and cheese mcgriddle until today. Fitfo you braindead troglodytes. Hope this message finds you before I do, Love, Gods hungriest boy read more

food and service is litterally the worst now!! will never go to this location again although i have my whole life and it's closest to me. hwy 58 location is amazing!!!! read more

The line took about 15 minutes when it wasn't even packed. We ordered 2 cones and 3 drinks 2 sweat teas and 1 lemonade. When we get handed our drinks one sweat tea is okay and the lemonade is fine but the other was unsweetened. We took one lick of both the cones and immediately knew something was off it was sour and tasted nothing like ice cream. We tell them the sweet tea was unsweetened they give me another that was supposed to be sweet but again it was unsweet. At this time we went inside to complain we found out the milk that's used for the ice cream was spoiled. This was an unacceptable experience and a severe health violation. If we got sick we would have sued. UNACCEPTABLE read more

Sad excuse for a McDonald's Virtually NO customer service. Witnessed a deaf customer asked if he could read!!! read more

After sometime, we tried to go to this McDonald's again. First time I've been in about three months. I go out of my way to a different McDonald's just to avoid this one on gunbarrel Road. It's a franchise. So after three months of not going there, I finally decided to try it again. They actually got my order wrong again. It's ridiculous that they get that many orders wrong. You don't have to be a rocket scientist to work at McDonald's. How hard can it be?? My first job was at McDonald's when I was 16. It's mindless work that takes very little intelligence and yet the people at the store can't seem to do it correctly. I'm not putting down people that work at MacDonalds. A job is a job and everyone has to work. There's nothing wrong with working at McDonald's. I think it's 100% a management issue with the store. They don't train their employees well and they don't supervise them well. read more

I was very disappointed at being ripped off at Mc Donalds on Gunbarrel last Sunday morning. I was picking up breakfast for my wife, who was in the hospital. She said she could not eat their food. So I tried to order a big breakfast, minus the pancakes and sausage; while substituting bacon. I was charged for the Big breakfast and also charged for the bacon. Seems that they would not accept the swap of bacon for the pancakes and sausage. The breakfast with bacon, not sausage is not an option, without getting screwed. read more

We placed an online order to make things easier, since I am picky and don't like any sauce on my sandwiches, but I like lettuce and tomato. So we ordered a total of about 5 sandwiches. 1 big mac, 1 quarter pounder, mcdoubles, etc. When we arrive we're told that we don't have an item on the order so they have to refund our mobile order, re/ring us up, and charge us again for a new order. We waited for over 30 minutes at this point. I know it takes longer to make bigger orders but it was only 1 quarter pounder. We receive the order, it's cold. Clearly had been sitting there since the original order was placed. All the cheese on every burger was hard, the fries were cold and hard, and there was sauce on every burger when the original order had removed mayo, mustard, and ketchup from 2 burgers. I really don't understand what the deal is. Yall know yall need to do better but choose to not? It's really disheartening. Still haven't received the refund for the first mobile order, and wish they weren't closing by the time we got home or we could've just refunded the whole thing. $30 ($60 since we were charged twice) for cold food and 40 minutes of waiting read more

Ordered from the mobile app to save time. Once I got to the window the employee said it would be a minute for the nuggets. 15 minutes later they realized they didnt even make my drinks, food was cold, fries was only half full and soggy. The cheese burger had no cheese, no pickle and no ketchup. The time before this the same employee went to hand my food out the window and ripped the bag spilling my food on the ground. Had to wait another 15 minutes to remake the food, then an extra 5 for the drinks. This has to be the worst McDonald's in there area. Very disappointing read more

It i could give 0 stars I could. I have been waiting over 30 min for 1 biscuit... this a little ridiculous.

Constantly having to tell them WHERES MY FOOD? When dinning in. They only prioritize the drive thru and they definitely don't clean the tables. Staff doesn't know their own menu, bunch of idiots working there read more

Went there 45 minutes before closing on a Saturday and they turned the lights off as we pulled in. You can get away with this on a country street hit this one has competition. Good luck. read more

If I could give this place 0 stars I would. Everytime i visit this location during my work day(closest location for me)Staff is always rude. Food always cold and tastes like it was from last week. They don't know what a basket of fries is. Nine times outta ten food is incorrect. Definitely do not recommend this location. read more

I love McDonald's, obviously, but when i stopped at this location i witnessed they were unclean and it smelled of foot. I decided to get back into my car and go through the drive in because i couldn't smell feet anymore; i get enough of that at home. When i arrived at the window this lady was on god rude. She cut me short of HALF my order. I had to wait till she talked to me again so i could add the rest of my 40$ order. Also they had no spicy nuggets or that good good sauce. THEY DIDNT GIVE ME STRAWS. read more

Slowest McDonald's in all of Chattanooga. Had to pull forward and wait 25 minutes for a McChicken/fry/tea. Not recommended, drive down the road to the next one. read more

the staff was so nice and cheerful. I came in for breakfast and they were very fast with getting my food to me and making sure my coffee was hot. I even went to the bathroom and there was no toilet paper on the ground. overall this was a very clean place and I would definitely come here again! read more

The online hours for this McDonald's is until 1 am. I arrived at 11:34 pm. There was a blinking red light at the drive through order speaker. After sitting several minutes, I pulled up to the window as well as another car behind me. I sat there for about 3 mins while I watch a young girl clean and never acknowledge me. I honked my horn, she looked up, walked over to the drive through window, locked it, and went about her business. Rude, just rude and poor customer service. read more

The worst McDonald's you'll ever go to. Their drinks are flat, always. The sweet tea taste like mildew. They will never get the order right it's so awful. read more

9:00pm, still only the drive thru is open, they're rushed, still a skeleton crew, rude, we ordered on our app to pick up through drive thru and their system doesn't work so do bother trying to do that. Rude read more

Absolutely ridiculous waited 15 minutes, multiple workers made eye contact no one even acknowledged me! Made order through kiosk bc no one wanted to take my order to only find out it didn't take and no one even told me so I stood for 15 minutes to be ignored!!! read more

Why is it a year after a pandemic that this location is still closed entirely inside? There's no way for pickup inside when the doors are locked and they have cones blocking the curbside pickup. The drive thru only has one stall open and the line is always backed up to Gunbarrel Rd, which is the busiest road in Chattanooga. read more

I stop here for breakfast once in awhile. Today was one of those. They have new daily specials depending upon the day of the week. Today was BoGo Egg McMuffin. So I got that and a large cup of coffee and a large cup of ice - got out of there for less than $6. That's pretty dang good nowadays. I've always had super friendly service in the drive-thru in the mornings. My order is rarely wrong. Though one time I did get a strange - Sausage Egg McMuffin. Instead of sausage, it was a hamburger patty. Ew. I try to avoid all the McDonalds around here for anything other than breakfast. I don't know what the deal is with other times, but I've always had less than stellar experiences. You can usually count on getting a decent breakfast though, and $1 coffee can't be beat. read more

It was okay. Love the fries. But I ordered burgers and unsweetened tea few times, and I always get sweet tea.

I really hate this McDonalds. Their fries always taste nasty and aren't fresh. My last order, I ordered a number 9, medium drink with medium fries, 10 pcs nuggets with 2 ranch sauces, a McDouble, a medium fry, and a medium drink. I got a large drink, 3 medium fries (I paid for the extra two and I didn't even get my large fry! I paid for a large meal when I asked for a medium!), and no ranch cups. I hate this McDonald's. Don't come here. read more

they need to hire employees who are respectful and not childish kids. whoever the girl was in the first drive thru window was rolling her eyes at us and just had a attitude for nothing all because she didn't hear my order right. very unprofessional!!! read more

Worse location in All was of Chattanooga I dread coming here horrible customer service, always messes up the orders just overall not a good place to get food read more

I have never been to a McDonald's so nasty. They did not put nuggets in my child's happy meal and the fries were hard and cold for all meals. The drive through had trash everywhere by the window and had a horrible smell combined with cigarettes. They were unfriendly and I sat at the empty drive through speaker for 5 minutes before anyone said anything. No smiles passed out to customers at this McDonald's. Terrible! Will never return, 0 integrity at this location. read more

Waited 6 cars in line of drive threw 30 minutes , when got to spot to order I set there while they took 3 more cars threw other drive threw, the car in front of me drove off with out giving order. After I set there while 3 more car give their orders, I finally had enough & drove off. This place needs a complete housecleaning. Very poor Management to let this happen You need to close this place down. read more

Maybe McDonald's should focus more on literacy with their employees. Considering I had to go back 3 times to get my order right. I even triple checked what I order on the app. Very disappointed with this McDonald's on Lee hwy in ooltewah. Waited 1 hour and 15 mins to get my order right. By the time I got home. The fries and sandwiches were cold and the mcflurry's were melted. I don't mind waiting as long as my order is correct. Failed on both accounts. And they forgot the straws! I wasn't aware straws were customizable option for tea. read more

Went to this McDonald's yesterday and spent $20 just becasue went to target and this was the one closest. I wont go back. Repeated my order many times and it was still wrong. The guy at the window handed me all my items and NEVER said a word. I mean I could have spent my money anywhere else. And the next time I'm in the area I will. I wouldnt advise going to this store read more

it took 30 minutes to get a smoothie and small coffee. we ordered before breakfast was over, while we were waiting for our food they started saying that breakfast was over. so my mom went up there to make sure they were still making our food and they started getting an attitude. it took ten more minutes after that for our food. read more