This was the best service i've ever had mcdonald's. I ordered a shamrock shake on the app and when I got to the drive thru, they said the ice cream machine was down. The drive thru worker went above and beyond and made a frappe with shamrock sauce in it read more

Rude and inconsiderate of my time. Location Walnut St Cary near Crossroads.I was waiting about 5 mins to order in the drive thru. Then when a guy finally comes on it is at the other person. Yes I was upset! Then you can't take my order correctly. Next when I let you know what has happened you tell me if I don't want to order I can go somewhere else. Yes I did. Goodbye. So I left and went to another location on Kildare Farm Rd where they are lord kind and considerate. Better yet, they took my order and treated me kindness!! read more

If I could give zero I would! All the employees are rude & incompetent. The service is very very slow considering how many people are actually working there. I would spend the extra money & go to chick fil-a instead. Steer clear of this dump. read more

This is one of the worst mcdonalds. They give you no sauce for your french fries unless you pay for a sauce. Some of the people there don't understand english. I told them I don't want fries if it doesn't come with a sauce and they continued to try and charge me for fries and a sauce. Too many incompetent people work here. read more

One of the morning managers, K.B., allows certain regular customers to have free coffee and other food items while other regular customers have to pay for them. How is that good customer service, being a good example to her staff, or a fair business practice? Answer: It's not, in all of those cases. read more

11.20.2021 ~2pm Out of all the McDonalds my family and I have been to this one has been the worst out of all of them. I had ordered a cheeseburger with only ketchup for my kid and they gave me a cheeseburger with everything on it. My kid is pretty picky and I knew he wasn't going to eat it so I sent my daughter to see if they could make a new one. I'm not sure if there was a miscommunication but when she came back there was only ketchup and they didn't put the cheese. My daughter didn't want to go back again because she said that the worker looked annoyed and was being rude, so I ended up going up instead. The cashier was polite and went to get her manager, which I believe is the lady that was being rude to my daughter. Right off the bat she started being rude to me. I'm a pretty patient person and I understand how it is to work a customer service job but her customer service skills need some work. As well as her attitude. She kept saying that it was our fault on how we ordered it and we did something wrong. All I said was if she could just fix the issue but clearly she needed to make sure that I knew I was in the wrong. Flat out horrible person. I didn't get her name because she was not wearing her name tag but I believe she was one of the managers there and she had a little bit of an accent. It wasn't just me she was being rude to. I understand they have other stuff to do and other people to help but that is not how you treat a customer. Especially when I feel like I did nothing wrong. I didn't give her attitude or any sass I just asked if she could if the problem with a simple cheeseburger. read more

I am appalled that there doesn't seem to be a manager her. We were the only people in the play area at noon. It was odd. Then I realized the place only whole place only had a few people here! We waited a looong time for our food and so did the other few people here. Tgere was a lot of staff in the back ganging around seeming not to know what they should do. So I read the reviews and realized they us a big problem here! The owners used to be involved. Maybe they sold this one. I cant believe the would let this go downhill. We don't typically eat fast food but we like to take our grandson to play here. Obviously other families must now go somewhere else. Sad read more

I pulled over to the side of the road to leave this review: just to show how Pxssed off I am. STAY FAR AWAY FROM THIS PLACE. You order one thing and they give you whatever they want. The long wait time is because they are trying to figure out how they screwed up orders from the beginning. What makes matters worse is that; I went back to inform them my order was completely wrong. I did not yell or raise my voice or caused a scene. I simply explained what I asked for and what I was given. For some reason, the cashier/manager seemed like I was inconveniencing them. My first time eating at Mcdonalds in almost 5 years. read more

It's not 24 hours. There are people there 24 hours but they do not serve food between 4-6am. They shut one lane down and turn off the other lanes menu. Glad I wasted my time. Done with McDonald's. read more

This location is terrible. They have two lanes open for the drive through but will only be taking orders from one and the people at the other one (which is clearly marked as OPEN) will be made to wait and eventually pull forward because nobody comes through on the speaker. Additionally, all of the employees just stand around twiddling their thumbs instead of doing their jobs. Yesterday there were about 8 of them just standing around in the room where they take your money. They also consistently give you a drink without a straw, nuggets without sauce, or the wrong order all together. Worst McDonalds I have ever been to. read more

8 p on Thursday. Drivethru empty, restaurant empty... Go to the drive-through quarter pounder fries... 20 minutes later no food. Still waiting hello hello... Please tell me how this is possible. Finally got my order and guess what??? It's cold!! #neveragain read more

I must say, the pumpkin spice latte at McD is delish. And the woman that took my lunch order was so nice. I also like this location for its green-living and solar panels. I will be back. Oh, I love the chicken tenders, too. read more

Just waited in line for 20 min on my break and 1 car moved 3 people plus myself just left. Not coming back to this one when there is one not far away read more

i have to be awake at 4am once a week for an inventory shift. on feb 25 2022 i went through the drive thru around 4:15am looking to just get a coffee, and the worker said they were "unable to take orders at this time." this isn't the first time this has happened, and i'm quite disappointed. i'm not sure why this keeps happening, since supposedly this location is open 24hrs. seems the middle of the night employees are lazy??? read more

Ordered a sausage egg McMuffin and got a ham/egg McMuffin. It's like a grab bag once you open up to see what they gave you. It's like that every time. Forget to Give you hash browns, can't even get the coffee correct. Never going back. And, lets no forget "cash" only most of the time. Never going back. read more

Went in and ordered 2 artisan pico guacamole sandwiches with grilled chicken. They got the order wrong. This is is a poorly managed location . read more

I feel silly reviewing McDonald's, but I like to think I give credit when it's due no matter what type of dining establishment you are. This McDonald's is the worst in a 20 mile radius (yeah, I probably eat way too much McDonald's). It is excruciatingly slow, the employees are rude as can be, and if you get the correct order consider it a miracle. I didn't frequent this location for almost a year due to the issues mentioned previously, but decided to give it a go the other day after seeing the location had undergone a major remodel. With a whopping 6 cars in front of me in line at the drive through it took me 13 minutes to order and get my food. I would have driven off after 7, but was completely boxed in by that point. The employee who took my money briskly stated the total and basically threw my change at me. The person handing the food off literally opened the window, stuck his arm out, refused to look at me, and didn't say a word. Stupid me for not checking before driving off, but did they add napkins or a straw for my drink? Of course not. And all I ordered was a McDouble and a drink. Avoid this location at all costs. I'm upset that they continue to get business only because of their proximity to Cary Crossroads and all the surrounding retail shops. read more

They were slow and then we get to the window and had horrible customer service. The guy working the window was very rude and it was uncalled for. They will never be getting my business again. I have other places like burger king where i could be spending my money. read more

New place was loud and noisy, very much unorganized staff and structure. Layout seems very odd and not easy to move around when it's time to place an order or even find a table. read more

This McDonald's is one of the worst I've ever been to and that says a lot! Trust me you would be better off eating food out of a random dumpster than going to this McDonald's! I've called multiple times trying to talk to a manager and they never get back to me, so unprofessional and disrespectful to a paying customer! Every single time I've been to this location I've had a horrible experience and a messed up order! Uncooked fries, smashed together burger, missing items from my order... Like seriously what is wrong with this place??? I mean I know I probably make more money in 30 mins of work than the managers make all day but still it's your job to maintain a good crew and deal with customer complaints. I used to be a manager in the food industry it's not that hard seriously get it together!!! read more

Payed $15 for old and stale tasting food. Came back up to the store for a refund and Isiah was laughing as he looked through the bag. I didn't get a full refund because my little sister ate her burger (the only thing that wasn't old) and because he didn't look through the whole bag to see that my fries were in the container with the nuggets. I already didn't like McDonald's but I just keep giving them more chances. Not anymore. They won't be getting my more of my money. I would rather spend it some where like Chick Fil A where customer service is always a 10 and they don't serve you old food. DON'T GO HERE IF YOU WANT FRESH FOOD AND GOOD CUSTOMER SERVICE read more

Worst location ever.. Tell me how your open 24hrs and for some reason every Friday and Saturday night there having computer problems after 2am and they tell you it's going to take a couple of hrs for the system to come back up. I can understand if it happened to me once but this is the third time it has happened. read more

Dirty store garbage over flowed twice both times I've been here. Girl at register was rude didn't even give us a number and she acted like we was a bother to her. The whole place was filthy, dirty tables, trash all over fountain drink area had ketchup all over it. read more

Every time I come to this specific McDonald's my order is ALWAYS wrong!!!! So frustrating how your workers can't read the screen right. GET IT RIGHT ALREADY!! The cashier has no issues reading my order correctly !!! read more

This has got to be the slowest McDonalds in the United States. Save yourself. Don't go to the drive thru.

This is a very clean and well run unit. The staff is efficient and attentive to service.

Has to be the absolute worst McDonald's on the entire planet. Service is always terrible! Every time I give them another chance is absolutely terrible! read more

I usually eat breakfast at this MacDonalds during the week, but after this morning, I think I'm done here. The place is usually clean and the service good. This morning I watched an employee prepare my food with her bare hands while touching the counters, equipment, itching her nose, and wiping her hands on her pants. Really MacDonalds? I was so disgusted that I just threw the food out on my way out the door. Smarten up! read more

I go to this McDonald's occasionally and usually the people who work here are very friendly. Went here last night and went through drivethough and the person taking orders took 3 people on the other side before taking us. Then she proceeded to be rude when all we ordered was two drinks and two large fries. Horrible night service for some simple food read more

The store is very unorganized. Employees are too busy talking to each other than getting food out to the customers. Also, managers are very rude with the worst attitudes. The sanitation grade is a 92.5... I wouldn't bother coming to this place again. read more

They have kids running this joint. Screwed up my coffee three times. Something so easy over 10 minute wait on the manager doing nothing about it. Hot mess. Keep going around the corner to the McDonald's on Kildair Farm because this McDonald's is a mess on wheels ! Corporate needs to visit as soon as possible read more

It has a great play area. I actually brought my son here today for his 2nd Birthday since he loves that area so well. There was a Managers meeting going on during our visit, and one of the employee's children were dropping trash and dirty socks onto my table from the upper play structure. The seating was totally filled, so I could not relocate to avoid the rain of grossness. I asked the children to stop repeatedly and was shocked when the employee/parent still had not come to verbally check in on his/her children (it was probably just a glance through the window that I missed). Other than our food getting trashed, it's a cute little area for kids. read more

Absolutely awful. Despite the excruciatingly long wait times and the messed up orders, I decided to eat lunch here. I purchased a McDouble meal, which obviously comes with a drink. Drinks are kept behind the counter, and an employee hands you a cup after a checking the receipt. Once receiving my food, I threw my receipt away and began eating. The manager (heavyset lady, black greasy hair with a headset) comes to the table and insists that my friend and I did not pay for our drinks. I told her that we did, but we threw our receipts away after getting our food. She came back AGAIN to ask, even though we informed her earlier that we threw away our receipts. My friend and I simply got up and walked out. We resumed eating in our car in the parking lot, where the manager WATCHED us from the window... wtf? After staring at us for two minutes, we decided to just leave. She CHASED our car, and said she would call the police if we ever came back. Over drinks that we PAID for. I contacted the mcdonalds hq but no action was taken. Avoid this location at all costs. read more

This is the worst mcdonalds I've ever been to. The service was horrible and the people were rude. They got my order wrong 3 times in a row. And it's kind of hard to do that when your the only one in line at 130 in the morning. Never again. read more

I came in to eat and get some food for my son because I was picking him up from school later. I explained that I was eating here but the rest of my order was to go. The cashier gave me a rude look and when she went to get the cups for the drinks she made fun of me with another employee right in front of me! As if asking for part of the order to go was unusual or something. Very very rude. read more

The amount of disorganization that exists at this location is astounding. I placed a very simple order. McPick 2 for 3 Double Cheeseburger no mustard and six piece McNuggets eat in. The person who took my order seemed to be quite confused and at first tried to charge me for two McPick 2 for 3 deals which was not at all what I communicated. Finally she got the price right (but never the actual order). She vocally told the kitchen my order. One more note about my cashier: her tattoos are visually disturbing. Try to avoid looking at her arms. It took them a couple of tries to get my order correct (the no mustard part threw them off). The manager never apologized for my experience (even though it was clear how annoyed I was). All in all, it was a terrible experience for such a small order. I worry for people with much more complex orders. Avoid this location. Go up to the location at Exit 290 (I-40 and Chapel Hill Rd). It is much better. read more

This location needs to get it together, the only reason I was going there is they are close, after tonight I will take the drive.

Steven the black,well dressed cashier was very professional and friendly. This McDonald's, 70℅ of their power comes from their solar panels which is also used as parking spaces. In he bathroom the sink washes and drys your hands,cool. read more

I don't go to McDonald's often, but I agree.. It's horrible and my order is NEVER correct lol

Experience today turned sour quickly with manager openly fussing at her young lady subordinate employee, then doing the same to other workers there. Kind of surprised. Have always enjoyed the atmosphere at McDonald's. Hope this isn't typical. read more