Ordered a couple Big Macs late through the McDonald's app. Came out pretty quick to the pickup spot. Probably quicker than drive through. One question though, why did both of my Big Macs come with the regular bun instead of the sesame bun? Would have gave a higher score if it came out correct. Guy didn't mention anything, so don't know if they ran out or something. Don't think it was an app thing. read more

Management needs to train its staff (dine in cashier) on basic customer service and efficiency. I placed an online order for drive-thru pickup, but due to severe congestion extending onto the street, I went inside to retrieve it during my short lunch break. After waiting in line more than 10 minutes, the cashier was hostile and confrontational simply because the order was initially marked for drive-thru. Cashier gave me serious attitude for not staying in the drive-thru, snapped at me and acted like giving me my food was a massive inconvenience. I shouldn't have to deal with extra drama and hostility just to get the order I already paid for. Side note: Very disappointed with the pumpkin pie. Instead of coming in the standard box, it was served in its own individual bag. The pie ended up completely soggy and somehow absorbed a gross, paper-like taste from the bag itself. Unpalatable and definitely not worth the price. read more

came by on my lunch break at 10pm not a single person in the restaurant , store still lit up and open thanks for wasting my time

This is now the second time I've had to write a review because once again my mobile order was wrong. I always pay for my sauces, yet they are never included in my bag. Today I checked before leaving, and once again they were missing. I had to go out of my way to go inside and let the staff know. When I brought it up, instead of simply correcting the mistake, both the employees and the manager argued with me about the sauces--even though I had paid for them. They questioned how many bags I received and insisted they had given me everything, which was not true. I had paid for three ranches and only received one. This is not just about the sauces--it's about the repeated inconvenience of having to interrupt my plans and run late because my order is not fulfilled correctly. On top of that, the customer service today was completely unprofessional. The manager gave me an attitude and, instead of handing me the items respectfully, tossed them at me. That is unacceptable. I understand that the store gets busy and that staff have a lot to manage, but customers also pay for their food and should receive what they ordered without being questioned or treated disrespectfully. At this point, I am seriously considering not returning to this location because of the poor management and lack of professionalism. I really need to contact someone higher up about this issue, because the way I was treated today should not happen to any customer. read more

Stood at the front counter to ask a question for 5 min ignored the entire time. 2 employees walked past me and ignored me. F your food I'll spend my money elsewhere.... read more

Beware! When making a mobile order. I have never had a problem until a few weeks ago when I placed it and when I arrived after 5-7 minutes and waiting for my order I was told it timed out. ( They said times out after 30 minutes) I was there way before that. They said my money would be refunded in a few days and it was NOT. The manager was rude and their corporate number was no help. They did not respond to my email and I never got the return call they said was coming. So now I'm out almost $40. Won't be going there again. read more

I placed my order on the mobile app for drive through. On arrival at 10:31 the drive through was at least 10 cars out with the line backed out the driveway. I changed my order to counter pick up. Walking in the pickup screen was not working and did not display order numbers. Walk in was at least five people deep. One person working the counter taking orders and not efficient. No one was working or acknowledging pick up counter. I stopped someone and mentioned my order number. She walked away and did not come back. I stopped the guy working the cash register and he comes back and says he doesnt see my order and to reverse it back to drive through. Really? What would that fix. He says he doesnt see my order. Leaves. After 20 minutes I ask again. They finally see my order. It takes another 5 minutes to fill my order. 30 minutes at a fast food restaurant is ridiculous. I couldve gone through the drive through and it probably would have been faster. I will never go to this restaurant again. There are other locations to choose from. read more

This McDonald's is extremely slow and there are problems with the kiosk. I don't recommend it at all.

Service is soooo slooowwww. I only had cash at the time and I ordered thru the kiosk hoping it can speed up the ordering process but it took forever for one of the ladies to come, so I can pay for my order. Although they saw me standing there for 5+ minutes. Maybe I was rudely interrupting their conversation. Surprisingly a very nice and clean McDonald's but terrible staff. read more

Drive through, took the order taker four tries. "No 7, medium, Coke. catsup, please." Not too tough, I'd think. The cashier only barked what I owed, didn't say a word otherwise. Order dispensing kid said nothing, just thrust a bag at me and slammed the window shut. The order was wrong. These young people are not socialized at all. They do not know how to work or interact with people. Oh, and the food was crap. I'll not be going there again. read more

Every time I come here they messed up my order, or do something wildly inexcusable. One time while waiting for my food in the drive thru the worker grabbed a dirty wet rag from a mop bucket to clean the counters. Then when my food was ready it grabbed a bag and packed my food in; all without washing his hands. I called him out because that's disgusting and he denied it even tho I just saw him. Don't bother. 1 start because you can't leave 0 read more

My 14 yr old daughter was eating her Mc Chicken and there was a piece of BONE!! Please chew your food before swallowing it. read more

McDonalds - My 14 yr old daughter was eating her Mc Chicken and there was a piece of BONE in it. Please check your food and chew it before swallowing. - Fast Food Near Me - Bakersfield, California

12:30pm, had me pull to the side sit a wait for a burger, really during fucken lunch? Sat for 8 minutes while every one (9 cars cause I counted) drove past while I waited for one fucken burger! Got home and the fucken puthos forgot to give me the sweet and sour sauce for my grand babies nuggets! These people need to pull their heads out of their FUCKING ASSES!!!!!!!!! read more

Came here for lunch with coworkers and I am very impressed with the new interior design, kiosks to order, and the fact that the staff comes around the dining area to check if everything is going okay if you're dining in. The restrooms were clean, the food was made specifically to my request, and it was out to my table in less than 7 minutes. My one complaint was that ketchup, salt, pepper and ice tea was not placed in the lobby for customers to grab on their own. I guess because of the nearby homeless people, they keep these items behind the counter. Overall, pleasantly surprised by this location! read more

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Arrived at approximately 9:45pm and doors are locked. Store hrs state they close at 10pm, what gives Ronald?

Literally the worst McDonald's I have been to, they messed up my order and I returned for a remake and THEY MESSED UP AGAIN!!!! Management definitely needs improvement!!!! read more

McDonalds - Spicy Deluxe Crispy Chicken Sandwich with extra pickles although it came with NO PICKLES!!!!!! - Fast Food Near Me - Bakersfield, California

Every time we go to this McDonalds they always have an attitude and their food is always cold and they always seem to forget some items. Today we went for something simple , drinks and pie/Apple fritter. The mocha frappe tasted like expired milk and the mango pineapple smoothie tasted watered down and like metal. It's obvious they don't clean their machines and they leave their machines to run on empty cause their is nooo flavor in the smoothie. they can care less that they're giving nasty food to their customers and they also forgot the Apple fritter! read more

McDonalds - Mango pineapple smoothie - Fast Food Near Me - Bakersfield, California

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my dr pepper taste like dr poop it made me sad and depressed like i was looking forward to a crisp pepper n it was crisp shit

Good food was hot an fast!! Good service very nice! I would definitely recommend this place to eat!

BEFORE I START. I don't think fast food should ever be reviewed. It's not gonna be that great and you dang well know what your getting yourself into. I have not eaten at McDonald's in years BUT what happened on my last visit will most definitely be the last time I ever go there again. I ordered my food and I specifically said Strawberry shake. I instead got a vanilla shake. I told her hey I ordered a strawberry shake and she looked at me as if I was stupid and said "that is strawberry" so I tasted it and it definitely wasnt. I told her again "Are you sure it's strawberry" she then just said "yes I'm 100% sure" looking at it in all its white glory. You know back when I was growing up they said you never wanna end up working at McDonalds and I understand that statement now. As rude as it sounds she was a idiot plain it simple. read more

McDonalds - Fast Food Near Me - Bakersfield, California

Just another average McDonald's. Our order was done right, in a timely matter, great customer service, good location, and easy drive thru.

I ordered on the McDonald's app and paid and went and sat in one of the pick up spots waiting for my food. When I arrived, they had a line wrapped around the parking lot to the street, and it seemed like everyone got their food before I did. I sat there for almost 20 minutes until I had to leave without my food or I would have been late clocking back in from my lunch break. And they do this every time I try to pick up my food in the mobile order spots instead of waiting in the long drive through line. Why do I have to wait until they are finished with the line when 75% of the line hasn't even made it to the order box yet. They need to reevaluate their priorities. read more

Once again they not only charge for a coke I never asked for but they forgot my large fry for my son. This has been a on going thing I guess I need to just set in there drive thru and check everything before I leave and not care for there drive thru timer which they always try to rush me out to one those parking lanes. I guess for now on I'll go inside and order Today Tuesday June 2 2020 again the drive thru messed up my order I hate coming to this location because of the mess ups each time I ordered two sweet teas and got two unsweetened teas . Then I called to let them know and talked to the manager and she said sorry can you come back I said yes . I showed up and asked for two large sweet teas. I was given one sweet tea, one unsweetened tea and a water that I didn't order. Instead of leaving I checked and waited and told him the guy who gave me the drinks and he argued with me saying there both sweet tea but then saw me taste them and changed his mind and tried to make another one but they were out then he wanted to waste more of my time and money on gas to pull to the side to wait to make more well my son is at home hungry I said no I'll just take the regular tea. The both sweet teas were for my son anyways at least he'll have one. I'm clearly upset with the poor service and rude customer apologies. I work in retail and this situation was in professional. I'm just going have to drive further to a different location and pray the other location knows what there doing. read more

I am giving this McDonald's a five-star for one reason and that is because the people are very kind that work there. There was a woman that appear to have Down syndrome and she was showing her Awards to them and every one of them was taking time to look at them and give her wonderful accolades. It made up for the fact that my husband waited 10 extra minutes for coffee because they forgot about him. But kindness to people who are disabled or homeless and treating them with dignity is a really big deal and I give this McDonald's props for doing that to this woman. read more

McDonalds - Fast Food Near Me - Bakersfield, California

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I think this McDonald's crew is either high in the clock or just extremely slow, whichever it is , it is unacceptable

I ordered 6 big breakfasts with pancakes ALL 6 came back with no pancakes. When I ordered them I told the drive-thru I wanted them with the pancakes cause she asked with pancakes? Or without? These constant changes have orders be taken wrong or have missing items in customers orders . read more

Worst McDonalds in all kern county, which is saying a lot. There hasn't been one single time that this place hasn't been out of something. Their food is horrible and the staff is by far the worst of the worst McDonalds could select, lazy and completely incompetent. Save yourself time and frustration. DO NOT SUPPORT THIS MCDONALDS! You will regret it. read more

Went through the drive thru at 8:36am today. My order number was #65. When I arrived at the drive thru there was a man panhandling each car. He seemed to be comfortable and assertive in asking each person at their window for $. I am a slight female and behavior like this makes me feel UNSAFE. when I arrived at the first window to pay, I informed the cashier of the problem. This panhandler was now waiting and approaching each car as they left the drive thru. The cashier thanked me and whet to notify management. I next hear terse words that I cannot understand from a person I cannot see. The cashier then returns within my earshot saying "Okay, Okay I'm Sorry!" To the unknown person. The cashier then gives me my change and instructs me to the second window to pick up my food. (And closer to the man who is trying to lean in Windows asking for money) I go to the second window. I tell the second employee about the panhandler. And point him out specifically. (The guy that is also saluting everybody as if he was a veteran and THAT is less likely be #1 threatening and #2 more credible. Which is garbage because enlisted people salute offcers. Period. Of Sentence.)I try to drive away, not making eye contact, nor bumping this guy accidentally trying to get away. TO WHOMEVER FROM OWNERSHIP OR CORPORATE WHO MIGHT READ THIS. YOU HAVE A PROBLEM WITH PANHANDLING. YOUR ON SITE MANAGEMENT EITHER DOESN'T CARE OR ISN'T EMPOWERED TO DO SOMETHING ABOUT IT. CUSTOMERS IN YOUR DRIVE THRU ARE BASICALLY MOBILE CASH, ATM, CREDIT CARD MACHINES. YOU HAVE A DUTY TO YOUR CUSTOMERS. Feel free to go through the video tape. Feel free to contact me over email. The food was standard. The employees I actually had contact with were very good. The manager I didn't see. Very bad. The situation around the store. Oh I think it has been either that guy or whatever other guy who has been around and complaisance has gone to the criminals. read more

Please don't eat here it's very dirty and the employees are not customer friendly. I will only say that if the manager has no control of its employees and no control over the daily operation of this store, well not much more I can say. read more

I LOVE their 2 for $3 menu and their $.99 Iced coffee I can get with the coupon on the app. So sometimes I'll specifically wait until 4:59am to clock out for lunch so I can go to McDonald's. And MOST of the time they aren't ready to take any orders. Which I can understand happening sometimes, but is dissappointing. read more

Always a pleasure! Always stop on my way home to LA before grapevine . Thank you . Will definitely stop soon , visit family every month. Love the place. Love you guys. Keep the nuggets frying . Will be back. Save me some special sauce the secret sauce. You know Kevin, you know !!! read more

If I could give 1 star I would. There's no reason to be rude because I'm 3 minutes away from lunch and it's still breakfast. I get that y'all have to be annoyed with people attacking y'all about these Pokémon happy meals, but I was genuinely asking for my 4 year old. This location consistently has fonky attitudes, y'all need to retrain on customer service and teach them how to smile when they talk. read more

Must have new manager, messed up order. Kiosks would not work Had to punch the order, was irritating. . Then had to wait a while and go back up to find our order. Come on. read more

Drive thru female slow service kept ignoring us while she was talking with other co workers very unprofessional we had to leave we weren't getting no service at all 3-2-20 9:00pm shift she needs to get replaced read more

Came here earlier with my husband, asked for a small, was told they only had medium or large. Fine, medium. Drive up to the window pay for the food and look at the receipt. Charged for a large. I can understand if you run out of a size, but don't just up charge people because YOU don't have enough of a size. read more

Went to this McDonald's on a Sunday afternoon during lunchtime. The employees were very nice, there were new kiosks, and they often came around to check on to see if everything was ok. Restrooms were fairly neat, and functional. Service was fast in getting food, however, the temperature of all my food was just lukewarm, and made the overall taste bad. My fries were soggy and just like mashed potatoes. My signature craft sweet BBQ bacon burger was thrown together as if the people who were making it were in a hurry, and had very little sauce! Hopefully when I return here again the food temperature is perfect, and the fries are cooked way better. read more

The customer service here is the best I've seen at a McDonald's. I was shocked because, well, it's in Bakersfield! The cashier even brought out a second happy meal toy just to be nice. Thank you! read more

The guy who took our order was awesome!(and cute ) I didnt catch his name tho!He had blue eyes and dark hair.Super friendly,repeated out orders,called out orders loud and clear,he was basically the boss of everything that was going inside.Great leadership!I hope others recognize his performance read more

Fast take out burgers. That's it. MacDonald's is the same everywhere. The kid that took the order was good and spoke English so that's a plus. She counted out the change correctly and we were on our way. It was more pleasant than 80% of the other MacDonald's in town. read more

This boy Alex took our order and was so nice and friendly greeted us with a smile and was patient when we didn't know what we wanted to order. He had our meal out right away and even came by to our table to check if we were doing alright great service ! read more