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    McClain's RV SuperStore

    2.4 (79 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

    Services - McClain's RV SuperStore

    RV repair

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    McClain's Rv !
    Joshua R.

    Follow up to my earlier review !!! Thank you Kevin Teller !!! The best sales rep !! He was able to help us find the perfect R/V for our budget and needs. We could not have had a better experience.

    Warp

    **BUYER BEWARE** worst experience purchasing a rig ever. The Sales process was pretty smooth, responsive, had some answers, etc. but after meeting with finance and they have you on the hook for a rig customer service goes out the window. I literally had to go back to my sales guy multiple times to get an answer from sales or someone higher. Here are some things I learned through this experience; - If your looking for a used rig, nobody knows nothing about it. Not the history, prior issues etc. so don't get caught up in the sales pitch. - AFTER you purchase the unit is when an inspection is done, only then will you know the true condition on the unit. - I had a leak and warped roof trim, do you think the fixed it or reimbursed me? Nope. - I have a tear in my couch that they were supposed to fix. It took me reaching out more than THREE times for an update only to be told oh yea it's here just bring it in. I tried to schedule a time, again NO REPLY. - I traded in a unit which I was low balled on, only to have them sell it for 20k more than they paid me. This is how they treat their 'family'. $20k! - I have dealt with the McClains brand three times at two different dealers. Considering this was a corporate or regional office I hoped that it would be different. NOPE. - everything that has been fixed has been at my expense unfortunately. So beware if you go here especially if you purchase a used unit or trade one in. - The sad part is that this is the experience you will find in 75% of dealers. It's Sales at the end of the day. All I ask is transparency. You don't lie to folks and sell them things you don't really do. - I hope the someone reads this who can make impact in the future. I don't need a standard reply of "sorry your experience wasn't ideal etc, bring it in so we can make it right...". Time is money folks and I'm not stopping my life cause you responded publicly. IF you want to reply make it have substance. Happy hunting folks!

    Jodie P.

    Had my previous post taken down because I posted the manager of this crooked dealerships name and phone number. So here we go again. No matter what any salesman tells you get it in writing and signed by the manager. If not you will likely be on your own. Salesman told us that any 30 day warranty work could be done at the Sanger McClains where they took my rv to the KOA in Sanger that's associated with McClains. Had a small problem, walked to McClains from KOA to ask if someone could take a look, guy says sure, he'd be over in few minutes. Instead got call from Corinth shop saying any warranty work had to be done at their shop, not where I was. Find out our salesman lied to us and he had been fired. Just don't trust salesmen at this rv place. No matter how small get everything, and I mean everything in writing. Don't be left holding the bag like us.

    My RV
    Kathrine M.

    I took my Grand Design 376th in for warranty work 3 months after purchasing it. That was back in February. I'm just now getting to the review as it needs service on the black tank but I sure as hell am not taking it here if I have any other options at all. Calling Grand Design Tuesday morning after Memorial Day. McClains does such shitty work and their service guys are so freaking rude, I'll make sure they don't get my warranty work and that's good money from Grand Design!!! Screen door latch broke before I'd even moved in. Leak in the front corner. Monitor gauges not correct. Bedroom wardrobe loose. A/C in bedroom not blowing cold air. They got me in very fast as I live in it and I was a "Honeymooner in service level. First time to own an RV and they never told me I couldn't put regular toilet paper down the toilet so they said it was also stopped up "draining slow" so it would be an extra 165.00 to flush the toilet paper out as warranty wouldn't cover it. I had put gorilla glue in the latch and put duct tape on it to dry and never took it off. They took it off and said warranty wouldn't cover it as it was ruined but I did a better job fixing it than they would have. I called Gran Design service and talked to them about the black tank flushing and they said they would cover it but not next time. Said they don't know McClains would say that as if anything they fix more than they should. Ok as that will never happen again now that I know. They fixed the front leak. They kept adding their tank cleaners to get the gauges clean and moving the unit back to their "camp ground ". They didn't connect anything so I did the electric. Went without water for 32 hours. They emptied the tanks again filled them back up to sit overnight and they were like go down to the gas station but don't use anything. AT 3 o'clock IN THE MORNING???? Yes. We'll empty it tomorrow. One of their guys opened a cabinet in the kitchen that next day and broke a 129.00 Riedel wine glass, they did pay for it. I DON'T WANT PEOPLE OPENING MY CABINETS WHEN THEY ARE IN THERE TO FIX A BEDROOM THERMOSTAT. I tell service Peter Pacheco they had no business IN the cabinets, his rude ass tells me technically I have no business back in their yard where my RV is. I HAVE NO PLACE ELSE TO GO WHEN IM OFF WORK. MY " HOUSE" IS IN THEIR YARD. So I'm thinking they emptied the tanks as they were in my RV. It freezes that next night but I left the kitchen water tinkling as I know it's going to freeze. IT FLOODS!!! (Slight exaggeration). But I'm up at 4 AM cleaning water off the sinks, under the sinks and the kitchen floor!!!! Again Peter whose my "trusted service guy and will take care of me", is freakin RUDE again. Who treats their customers like that, that has just plopped down 95,000 for a brand new RV with 3,000 extended warranty????? They hadn't done anything for 2 days but come in and open a cabinet door and beak one of my expensive glasses. The manager Tom when I call tells me that he's sending the sales guy down to show me how to work the monitor system. ???????? Really I think I can do that!!! It's worse now before I brought it in as it was only 33 % full now it's 66% when it's supposed to be empty and they were supposed to be fixing them. I showed the salesman exactly what I'm talking about. He finally gets it and yes, he'll tell the Tom what happen. I see Tom a couple hours later but Aaron didn't tell him what was going on. After a week they get the a/c thermostat in but my RV has to sit there until Monday when the salesman can take it back to my lot as I don't have my truck yet. Again he doesn't put the RV where I told him to. My tanks are worse off, now it's all 3 but hey, I have air...

    Refrigerator fire hazard

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    24 days ago

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    1 year ago

    Ruben has great knowledge across all models. Working with him made this experience effortless.

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    3 years ago

    Understaffed and very limited service leads to weeks of delay and frustration. They try hard but need to increase resources to meet demand

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    6 years ago

    Incredibly arrogant and rude salesmen. We literally walked out due to the ignorant comments made by their sales associate.

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    Page 1 of 2

    Ask the Community - McClain's RV SuperStore

    Review Highlights - McClain's RV SuperStore

    We have the privilege to have Kevin Teller as our sales rep.

    Mentioned in 2 reviews

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    Patriots RV Services - The Vroom Slide System install using the Vroom install jig/template, prior to installation onto the RV

    Patriots RV Services

    (10 reviews)

    Too Long; Didn't Read Review:…read more Patriots RV Services = 5* / A+ review. Knowledgeable, skilled, fast, with awesome customer service! Full Review: I highly recommend Patriots RV Services. We have a (new to us) 2020 Tiffin Allegro Bus 45 OPP and have owned it about 18 months. In that time we've driven it about 8,000 miles and usually have some small, but irritating, problem(s). Usually it's a problem with the Lippert/Schwintek slide mechanisms, Spyder Control touchscreen system, and the AC units. We had just returned from Red Bay getting some repairs done and the vendors there are great. We had to have one Schwintek slide replaced and the other repaired and we were warned that because the slide "boxes" weren't "square" from the factory we were going to continue having problems and should consider upgrading to the Vroom slide system. Unfortunately we couldn't hang around for 2+ months in Red Bay for a system to get built and delivered. They recommended Patriots RV in our home state of Texas. We stopped by Patriots to have a few things fixed (leak coming from AC unit, Spyder control having RSI faults, etc). Andrew at Patriots checked our Schwintek system and realized he had a brand new Vroom system from a canceled service by another customer that would fit our Bus. It was installed quickly and correctly and the difference is night and day! My wife no longer cringes every time she extends or retracts the rear slide outs! They work smoothly and quietly as they should. Patriots technicians were able to re-secure and seal the AC units from leaking and fixed the numerous Spyder control faults caused by loose connection. We just returned from a long vacation and had absolutely NO problems or issues first time ever! Thank you to the incredible crew at Patriots RV Services. Steve & Sonja Clark Leander, Texas

    We have been using them for 3 years, unfortunately. We had the Vroom system installed in 2023…read more Every 4-6 months we have been back there to have a broken slide fixed. Always a different problem. The last time was the worst. Completely misdiagnosed the problem. I now have a great shop that has some great workers - and it sure isn't these guys.

    McClain's RV SuperStore - rv_dealers - Updated May 2026

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