Had a hitch installed last minute and these guys went above and beyond to get me going down the road! You guys are a life saver!

The integrity of the service department. I had swaying issues with my existing hitch with sway bars and when inquiring, to my ignorance, they sold me the same exact hitch with same sway bars installed for $900. When I returned with complaint they made "adjustments" and after another trip it was no better. AGAIN I returned and with same issue and they offered an upgrade. Yeah right. I went to a hitch company in Plano, TX and they raised adjustment and made it much better. I would recommend shopping around before committing. read more

I am posting saying we bought a Lynx Prowler, 31 ft a year ago! This year we have been paying $100 a month for a storage facilility in Prosper, we live in Plano. The camper was suppose to be fixed & picked up tomorrow but informed by husband will now be yet another week Sales was great but Service department I question now!! read more

I purchased an RV from Blue Compass in May of 2025, we found items that need to be repaired. My RV has been there since July and it still is not fixed. The Dealer blames the manufacture for the warranty issues, however the dealer knew of an issue prior to us buying the RV that was not disclosed. There is no proactive research to correct the issue, the fuel tank was contaminated however the dealer did not even think to check all the parts the gasoline touched from the tank to the generator. I am no rocket scientist but i know if the tank was contaminated and required replacement there is a high possibility that the entire fuel system and the generator carburetor would be affected. The dealer did not even think to check that, now keep in mind that the process to get something fixed is they submit a warranty request( 3-7 day approval) then if the manufacture has the part in stock it take 5-7 days to get the part. If the manufacturer does not have the part an needs to order from the vendor it could take 2-3 weeks. I do not recommend taking you RV to Blue Compass Denton to be serviced if you want your RV back in a timely manner. read more

Service department is slow and non-communicative but will try to upsell you on stuff that doesn't even need to be done.

Purchased and sold an Rv with them. They consigned my Rv and delivered as agreed. Nice sales and managers. I have not used their service yet. read more

Purchased a used Travel Trailer and was a great experience. On demo day. That''s what they call pick up day. They explain everything on our new trailer, down to every detail. They did not rush us. Blue Compass RV is a great company. Outstanding customer service. read more

We walked in the front store and stood. There was a gentleman in the front office with a large window...and get this ASLEEP!!! Fast asleep and never acknowledged we had came in the door. We walked through the building and nobody was around. Walked into the lot looked in a camper and still no one came out to help us!!! A simple WOW and probably won't be back!! read more

Took our perfectly fine working RV in to have manufactured warranty stuff just looked at and they completely broke our RV, tried blaming us and have zero clue on what's going on. Chris the manager is a joke read more

Wonderful staff. Very knowledgeable. would recommend this place to anyone. I especially like their willingness to help me. I will be letting all my friends know how great this location is. read more

Bought a Twilight Signature from ExploreUSA RV in Denton, TX. This is our fifth RV and the by far the best buying experience - smooth and painless. Salesman Cliff was very helpful and managers Chad and Brent were good to work with. Fair value on trade in. Worked with the Service Department a couple of times - once on pickup and once for a minor issue discovered on maiden voyage. Both times we received GREAT SERVICE!!! Ben was very easy to work with and he fit the repair activities around our schedule. read more

Blue Compass RV - On the maiden voyage - RV Dealers Near Me - Denton, Texas

I wish there was a way to rate the sales and service separately. I was very happy with the sales experience and Brent is first class. We purchased a new 2021 Redwood 5th wheel and are happy with it. After we purchased the trailer we left it there for about 2-3 weeks of dealer prep. During that time I also bought a new 2021 GMC truck. I brought the truck over to the service department to show them the rear camera that came with it. There was no way to do a clean installation with this camera and a big cable that goes back to the truck. Rodney in Service showed me the Furrion Vision 5 camera system. It looks great and probably is. I say probably because it does not work with my truck. So they sold me a $1500 camera system they knew would not work. During our walk through they told me an adaptor was soon to be released. It is now 4 months later and no adaptor. I have asked for a refund but have not had a response as I write this. There were minor warranty issues with the trailer, about half have been taken care of. The others are waiting for parts. This seem to be the cover everything response to any issue. "We can't get parts" I am looking for another Redwood service company at this point. read more

Absolutely liars! We were going to purchase a 2024 alliance paradigm we got all the way up to closing and had my inspector look at the RV. They completely lied to us about it. The roof had been replaced and not with what was supposed to come from the factory. It was replaced poorly in adequately. Parts of the roof were cracking and popping up. It looked like a five-year-old slapped patches on there and put glue on it. It was sloppy sub standard product. And they did not tell us any work had been done to the RV and this was a brand new trailer. They were going to go high retail on us and low wholesale on our trade, but the worst part is they lied to us from the minute, we walked in the door till the day I killed the deal. I would no more do business with these people than I would go back to Camping World. I don't know if they take a class to learn how to be professional liars but they're really good at being liars they make you believe that they're telling the truth and then you find out they're just shysters. STAY AWAY! read more

Worst experience ever. We purchased a new 2021 Forest River Flagstaff Classic in November, took delivery in December. Took it out on 1 trip, 2 weeks. The hot water didn't work, front windows leaked and the fresh water tank leaked as soon as you added water. Took it back to the dealership for warranty work. Dropped it off on January 14th. We were told the parts would be there when we dropped the unit off. They weren't. 3 weeks later waiting on parts, we wanted to camp again, even with the issues. Took it camping for 1 week, dropped it back off with dealership. Just got it back today!!!! They have had our new camper longer than we have and they didn't make 1 payment. Horrible, Horrible, Horrible customer service. Once they get your money, you're nothing to them. Forest River claims that Customer Service is their strongest trait. I wish they would convey that to the dealerships. The Davis's Dallas, Texas read more

These people are shady. I do not recommend doing business with them. Choose a more reputable dealer!! Read the fine print. They will add a $4k warranty to your payment without asking first. Hidden costs! Do your homework first! Liken these guys to your greaseball slick used car salesman pulling bait and switch tactics.f read more

Purchasing an RV should not be this difficult! Horrible, horrible, experience here!! Please don't go through the hassles that we did!! Please go to a dealer with a much better reputation. I've never had this much difficulty spending six figures ever!! After selling our house, we were ready to move forward with the process of purchasing the RV. Asked if we could have an inspector come out and check out the RV before we made the purchase. They told us that they were not touching the RV to do the PDI prior to us purchasing the RV. They wanted money their hands before they would do the PDI or anything else to the RV. Tried sending our inspector out twice and neither time the rig was ready. Nothing but poor excuses and crappy service from everyone involved in the process. The second time, they didn't even have it hooked up correctly and propane leaked inside the RV. We contacted our salesperson and tried to find out exactly what the issues were. The only thing that was going to get this resolved was us paying for the RV in full before they were going to do anything. We all know that once they get your money, you are not a priority. We didn't spend a dime here and neither should you!! read more

Dont come here, if you need anything fixed on your RV. They have bothched every job they have done, and actallly made things worse. I had to go here for my warranty work, but will never ever be back. read more

We stumbled by ExploreUSA on accident and met Waylon. We had a very good experience touring all of the travel trailers with complete freedom before deciding on a short list. Once we had a few in mind, Waylon walked us through the differences and helped us narrow down a choice. Fast forward to inspection day and pickup at service. We had the pleasure of meeting Chad and completing our orientation with him. Chad had a number of excellent tips and tricks to making our first camper experience a great one! Chad steered us towards some good additions that made our first travel trip today very enjoyable. My husband and I highly recommend both Chad and Waylon. Thanks guys for making this a great experience! We can't praise you enough. The Johnsons- April 2019 Shadow Cruiser 277BHS read more

Blue Compass RV - Happy campers! - RV Dealers Near Me - Denton, Texas

Total waste of time! This place has stuff posted that they have already sold just to get you there. On top of the address being wrong on the Facebook post this was a complete waste. read more

We purchased an travel trailer at the RV show in Dallas. The trailer fits exactly what we need, but we have had continuous problems since the purchase. The problems started when we arrived to pick up the RV. We were told an adapter and extension cord would be with the RV, but they "forgot" to place the order so we had to find our own. Then, they explained that the warranty was only covered if we brought it to their facility for fixes and they wouldn't help once it was setup. The problems once it arrived on site started with the electrical not working on 4 outlets once the RV was delivered. They said it was our issue and they couldn't fix the problem. We ended up changing out the GFI outlets and fixing the problems ourselves. Then, we asked where the bar stools were at and they said we didn't include them in the price. If you are looking to buy an travel trailer, avoid WJ and anyone associated with Explorer RV! read more

PLEASE READ and BE WARNED. Worst experience ever, and we are veteran-RVer's. This is our fourth rv in 24 years. David is a true salesman and once the paperwork is signed he is done , and you are at the mercy of everyone. We should have known better. We questioned some of the internet responses and David had answers for each. He is a personable guy, but he is a SALESMAN. Keep that in mind. I did do some research after fact and did find some better pricing, by the way. We purchased a travel trailer in the spring of 2019 and added the typical aftermarkets - bugs screens, vent caps, stairs and a camera. We left it six days after signing paperwork. After questioning some of the service remarks on the internet David said " I am giving you my guy in service. He is the best." On delivery day he was " off". Never have met or seen David's guy. I don't think he exist. At the day of delivery and walkthrough we were delayed 45 minutes, and then none of the aftermarket was done. So that took another hour. That is how this relationship started. Then, after we got to our first destination and hooked up I found that that the hot and cold water was reversed. Took it back and left it with Explore USA for a week. We tested in the bay using the holding tank water and pump but when I hooked up to the city water at our next destination the water was reversed again. I did an internet search, talked to a RV mechanic and found where the connections were behind the kitchen and fixed it myself. The aftermarket stairs, that was thrown on the day of delivery, keep falling into the camper. Regardless what they say they are not the stairs for this camper. Instead of using the factory holes they have now used self-tapping screws and made new holes. On our recent trip to South Dakota two of the four screws stripped out. The stairs fell in and I had to stop at a Home Depot and buy larger screws. We had two water leaks on the front cap. The first repair did't work so I took it back a second time. They had it for four weeks. Nothing was done to the water leak or replacement of the cabinet. I had a few other things to get fixed - stairs (again), a weather stripping, refrigerator was working on propane, broken awing end-cap, and there was a sewage smell issue in the bathroom. I picked it up after four weeks. The stairs hadn't been fixed. The weather strip isn't fixed, and they replaced , my new battery with an old battery. They said they replaced/resealed the ring between the floor and the toilet and couldn't find anything with the refrigerator. However when I picked it up the gas was turned off; not sure how they tested it. The awning end-cap was never ordered, the tear in the weather strip- never addressed. Did I mention the had this for four weeks. Since April 2019 our unit has been in their shop a total of four or five time for a total of 7 weeks. To add salt to the injury, I have been escalating and talking to Doug Richards. He is some corporate figure head with a title. His promises are as empty as David's. Let me explain. I talked to David two weeks ago on the phone. He assured me all of these issues were going to be taken care of - HE WAS PERSONALLY GOING TO SEE TO it. Then last week I talked to him twice. He was at a show/convention in Indiana. The story on the roof shifted from "we will have it fixed and ready" to "they don't know what to do". When I talked to him on Tuesday he was walking over to talk to Cruiser factory reps and get a plan. He committed to calling me Friday. Never heard from him again. He won't answer txt or return voicemail. I will say though that I am upset at Cruiser for the reversed water and the water leak, but based on the quality and execution by Explore USA service most of the blame rest with them - under qualified and poor execution. My advice - do your research, read the reviews, visit the service department, do not sign papers unit you are satisfied the unit is ready to go, and DO NOT PURCHASE FROM EXPLORE USA. read more

Don't buy a trailer from this dealership. We purchase & paid for a new travel trailer 03/21/2023. We still have no trailer. They were going to call us within a week to set up a walk through. It's Monday April 10, 2023 they still haven't called to set up a pick up time for our new trailer. We have called them every week asking about our walk through they tell us waiting on parts. They say they will call us back but they won't call us back. This is unacceptable & poor customer service. I wish I never purchased our $42,000 trailer from this dealership. I called & spoke with the General manager Scott he was to get back to me. Nope never heard from him. I called again today Monday 04/10/2023 spoke with Brent Sales manager. He said someone will call us tomorrow. We are frustrated customers. read more

I Actually give them ZERO stars. Our RV was there for two months waiting for minor fixes. While it was there we did not receive one, not one phone call with an update or a returned phone call for all the messages we left. Rob was overseeing the work on our RV. It was the worst service I have ever experienced. We drove to the service center 3 times to try to talk to him since he was not returning our phone calls and were not able to speak to him. We asked to speak to a manager and apparently he is the manager. Even on the day we picked up our RV things that were supposed to be fixed had not even been looked at. Rob was there and didn't come to give us a walk through the work that was done. Someone who was just reading notes concerning the work was trying to decipher what was done. The worst. Do not have your RV serviced there. I would recommend getting a mobile repair service to come out and fix your rv. You may pay a little more but at least it will be fixed quickly and you can still live in your RV while work is being done. NRVIA.org is how we have found some great help with repairs, even the ones that were not fixed by the service team at Explore USA. read more

Terrible experience with sales and service. They aren't even good liars and they don't care about how much you have spent with them. They will take your money and run, warranty is garbage and they won't fix anything. BUYER BEWARE read more

Worst experience I ever had trying to get something done. I've called and left msg after msg no one called me back. So my girlfriend and I still sit now for over 6 months with no refrigerator water leaking uncontrollably from under the trailer. I feel this dealership is just chasing the sale. Finally had to fix leaks myself. Now I'm worried about structural damage because apparently it's been a unnoticeable slow leak since we got it until the other day. This RV has done nothing but give us issues since we received it. Oh and to top it off we were told when she purchased it they would install RV washer and dryer. Nope! Still haven't received any documentation or warranty paperwork on this trailer and it's paid for. If I were you I would spend your money elsewhere. This dealership is trash. I wish it had an option not even one star cause they deserve no star at all. read more

Worst mistake of my life was doing business here. They sell crap, don't quality control anything while they make you wait weeks to pick up. Then they deny most of your issues and nothing found wrong. See my google review if you want more details. Not sure who was lucky enough to have good service here and leave positive reviews. Im envious of your experience. You'd think they care that you invested into a nearly 100k 5th wheel but once they get paid, your warranty might as well get pissed on and laughed about so you don't get your expectations set too high when the moment comes that the warranty repairs are needed for your health and safety. No one knows anything here and they aren't capable of actually fixing anything in the case something does go wrong. They are good at screwing more stuff up though, if thats an accomplishment for you guys then well done you did it this time!!! Oh yeah and they like to lie to you about things and let you know other customers are more important for walk throughs when it was scheduled for pic up. Had a cancel a planned trip back home for a friends wedding because of their delays, but they still don't care. They owe me mew hoses, plug, sewage hose, and now hitch adapter die to their negligence towards my qc inspection and warranty repair service visit i just left from. Id rather deal with my 5th wheel not functioning properly than another minute letting this idiots diagnosis anything, its not like i just bought a brand new freaking 5th wheel from them, wait a min i did and it's definitely still under warranty. Oh yeah forgot to mention they sold the first one i put a deposit down snd didn't tell me until i was ready to come in and finish paperwork. See pic below, this is what happens when your black tank valves stay shut driving down the road, great if you love surprises. Just examine and look close what surprise was left for me in the sewage connecting black pipe when i opened the cap(valve was in closed position when opened fyi). This happened twice btw, 2nd time was worse because it wasn't just winterization fluid that leaked all over the ground. read more

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8 MONTHS IN SERVICE FOR A NEW UNIT. Great experience with the sales side of the house.. Service has severe problems. My unit spent 8 months in service since I purchased it. Of those 8 months since the purchase, we were only able to take it out 3 times. It was in our possession for only a total of 45 days during the 8 months. Multiple go backs for things reported as fixed and were not even touched. It was near impossible to even get a status on the repairs. Calls went unanswered. At least 3 times I had to drive up there just to get an update. In an effort to be fair the current General Manager is making changes to hopefully turn this location around. I can only go on my last 8 months of experience. Did they offer anything for my SEVERE frustrations? No. No goodwill effort offered... read more

Buyer beware!! 'Bought' a teardrop camper at the Dallas RV show. I had to call them after 5 days to get an update on pickup. When I called, I was told that it wasn't ready because the tongue jack had to be swapped out and a light switch had to be changed. ??? On a brand new camper? I was told, this sort of throng happens on RV's. Brand new ones? Two days later I was scheduled for my walk-thru. I get there and the tech has no knowledge of my particular camper...says he had to come in early to read up on it. Red flag! we start the walk-thru and the first thing I see is a mutilated tongue jack. I mentioned that the jack was supposed to be replaced. The tech apologized and said they'd take care of it. It got worse from there. The ladder to the rooftop tent was loose. When I mentioned it, I was told that the ladder was supposed to pivot!! Are you kidding me? A pivoting ladder? The case for the rooftop tent was cracked and a door seal was detached. Come to find out, the camper they were giving us was the demo that was at the show. We were not offered a new camper, or anything else to make our sale 'right'. We were offered to void our contract, which we gladly did. Our first RV/camper experience, and it was horrible to say the least. These people had absolutely zero customer service, and zero respect for me as a buyer. How can someone try to deliver a blatant faulty product? Total disrespect. I will take my money and my business elsewhere. read more

I bought my first RV this month. John Brassel was amazing and was not pushy at all!! He was honest and and that goes a long way. He worked to get me the best loan and walked me through everything. He was very responsive via email and texts. read more

BUYER BEWARE! Do not buy an RV here!! We completed the walkthrough on our new Braxton Free Solo OG and drove it home. Discovered that the AC will only run through our vehicle's battery, not the "deep cycle" battery that comes with the trailer. They neglected to tell us that the trailer's battery was only good for a few lights, water pump, and the 12 v cooler. None of the wall plugs work. We thought it was an electrical problem, but the ExploreUSA RV service department tells us that it's a known problem and they won't do anything. If it's a known problem, why weren't we told??! There are other problems with quality (screws too short and rusted, leaks, wood split due to crews being over-tightened). NO owner's manual. NO written manufacturer's warranty and disagreement as to how long it lasts. Braxton website says 2 years; ExploreUSA says 1 year. read more

If I could give negative stars I would. DO NOT BUY FROM EXPLORE USA RV DENTON. They are crooks. Unless you want to throw away your money and be lied to do NOT buy here. Bought our travel trailer in September 2021 took them weeks to get it ready for us and even then it was a mess and not clean. Took it out 1 time over Halloween weekend only to have issues with the breaks. Took it back to the Denton store where we bought it to have it looked at only to find out it needed new breaks, drums and bearings. Finally picked it up today after several phone calls and a visit to get status to always be told parts were on back order. Of the 200 days we have owned this trailer it was only in our possession 7 days. After an email to the owner of the company we were told it was miraculous ready and fixed and to come get it. We had moved between the purchase and pick up to OKC so it wasn't a quick trip for pick up. We were told by Shane Smith the GM that they bought all new parts, on inspection they are not new but used. These people are liars and shysters. read more

WORST service ever. We purchased an expensive trailer from here. Used their service department for repairs thinking they would take pride in their product and their work. When our Camper was damaged by hail, we spent $8,000 relaxing the roof. Only 18 months later, the roof failed and the deny any responsibility. The service manager was condescending and rude with no solution. They ruined a beautiful camper and took away our ability to ever go camping again. Who can afford to replace another $8,000 roof after only 18 months????? read more

If you're thinking about getting a DRV, go up to Rolling Retreats in Oklahoma. We only hauled our RV 38 miles and have already had thousands of dollars worth of repairs needed. They obviously did not check it before they sold it to us. And we, being new, did not know what to look for. Everything is under warranty but it has taken almost three months to get the warranty work done. Not to mention we still had to pay hundreds of dollars for the service calls as a warranty does not cover those. But the worst thing of all is that they swore up and down the fireplace would heat our unit, which is a complete lie. This was extremely important to us and the only reason we bought the RV. We have parrots and need them to be warm. Explire USAs lies could have cost us are animals lives. We actually need 3 space heaters to keep this place warm. I love our RV but I tell you, it was a complete nightmare buying from these people. read more

I brought my RV here for some damage because they were able to get it in quick, but there was probably a reason they had availability. However, little did I know that they would keep my rig for nearly 7 months with little response to questions. They were not very communicative, and when I finally got my rig back the workmanship was pretty shoddy. Avoid taking your rig to this place at all costs. read more

Having purchased a new RV, we had high hopes for many years of travel fun. Purchased last Spring, we had a everal serious issues at the first time out the end of May 2021, taken to Explore RV Denton in August because they had no appointment slots available before then. Three or four months later and no updates unless I called them asking where things stood, we finally got the trailer back only to find half the repairs were not completed. Second trip out in December 2021 and back to the shop by early January with new problems and to repair items from the first list. No updates, lots of silence. Finally we hear from them in March or early April 2022 and we go look it over and find more issues. They attempt to resolve them only to have a can of paint explode on the carpet and recliners. We leave without the trailer again. They let us know a couple of weeks later they've cleaned up the paint and what do we want to do about the roof. Roof??? There was nothing wrong with the roof but now suddenly there's a large gash in the roof lining-$10,000 repair. They refuse to take responsibility for the damage. After much heated discussion, they finally agree to pay our deductible and file on our insurance. I can see a rate hike on our insurance in the future. Two more weeks and it's "ready". We look it over and find debris and screws all over the bathroom area, globs if adhesive in the floor in the living area, and repairs still not complete. Gouge in the vinyl flooring, damaged door. The new service manager and regional manager promise to make it right and deliver the trailer for a final walk through. Then it's "you have to come here for the walk through so we don't waste our time." I go back up there and do the walk through only to be told we won't deliver until they they get the final insurance check. They could have mentioned that before I made the trip. Finally, with check in hand, WE pick up..only after being told they have bent over backwards for us. I'm sorry, you've had my trailer 8 months or better of my one year warranty period, damaged it, left off our battery cover multiple times, forgot our power cord, neglected to repair, failed to communicate, made unkept promises and more but you are bending over backwards!?!? 12 months of payments and insurance, 12 months of aggravation and frustration. We are sick and tired of dealing with an RV that is finally (hopefully) repaired and on our property again and will be selling it. At pick up today, there was no charge to the battery and we couldn't raise the hitch. It took asking three people to get power. I'd rather stay in a hotel then face the chance of having to have any other repair or maintenance done by an unprofessional, unqualified, incompetent shop. When the new service manager asked for the original repair list from last year to verify the work had actually been done they neither had the email or a hard copy and had to ask me to find it and send it. Apparently emails and customer files are not concepts this shop is familiar with. To say we are unhappy with this entire experience is a complete understatement. Maybe their new service manager will make a difference; however, I find it funny (and telling) that he promised to make things right and deliver for the final walk through when the regional boss is on premises (there due to poor past performance and low customer reviews apparently has corporate's attention) but when that boss isn't around, the delivery with final walkthrough then becomes fraught with issues and just another painful experience. I would not recommend them to anyone. Ever. The only way, at this point, Explore RV can make this right is to buy back this RV, for the original price plus finance charges since we have never been able to fully use the trailer at any point in time. read more

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I bought a used RV here. After leaving, I found the TV was damaged. Rob promised a new one. One month, and 4 phone calls later, no TV and no returned phone calls. It's too bad, I thought they would do better. read more

After a great buying experience with John, we were excited about owning a beautiful travel trailer. We took the trailer into the Service Department for a repair. First was a 5 week wait for them to order the parts. In the mean time, they never called with an update (to let us know that they were ignoring us). I found out they were on their THIRD Service Manager since we bought the trailer less than two months ago. The only way we could get any response was to call one of the service advisors and constantly ask him for information. They would NOT return calls. WE EMAILED THE DISTRICT MANAGER FOR EXPLORE USA. THEY DID NOT RESPOND AT ALL !!! Then came the "repair"....1/2 way up the exterior railing is clear caulk. The rest was gooped WHITE caulk. The replaced rubber roof was lumpy, had wood chips underneath and was not fully adhered to the wooden substructure. There were footprints and fingerprints in the sealant on the roof. I'm sure they didn't expect anyone to go up and look at the "quality" of their work. When I took the Service Manager up there and asked him if this was a quality $5000 repair, he said "Yes" it was. That's 30 hours at $109 per hour to do this. It was much like grouting a tile floor in 1/2 white grout and 1/2 red grout and saying it's done right. They DID make some alterations to their work after being extremely upset with the NEW service manager, the tech who did it, and the service writer. They cleaned and changed the color of the caulk to clear, including fingerprints on the side of the walls (as an extra perk for us) Repairs are supposed to fix what was damaged. It does not even look close to what it is supposed to be. However, they did make an effort to clean up their mess. And, by the way, the trailer came back with a scrape in the aluminum side that it did not have when it was brought there. I have pictures of it when I delivered it to them. Would I go there again? Only to encourage John to leave and go to a more reputable dealer. read more

We just bought our first NuCamp trailer here and the process was so easy and smooth! We really enjoyed working with Brent in Sales. He made sure we felt comfortable and answered all of our questions! We also really enjoyed Whitfield in Service, he made the walk through super easy and made sure we had a thorough understanding of how our trailer works. Thank you, Brent and Whitfield! We are super happy read more

I want to warn all about ExploreUSA - Fort Worth service and Doug Richards, ExploreUSA, Regional Manager. We wrote to them about new tires we bought from Ft Worth. They were installed by B&B tire - G rated for 120 lbs but was told only inflate to 80 lbs or camper will bounce all over the place. But original tires had metal valve stems (from manufacturer), B&B and ExploreUSA put on with rubber. I spoke with 3 companies plus the Tire Pressure Monitor company. All said that any tire over 40 lbs needs metal valve stems. The tires below had less than 2000 miles. Goodyear G rated were bought via ExploreUSA and they mark up over $700 to get them installed. I paid $1800 and see what happened. One blew the guts out and we only had to replace rubber with metal valve stem and 2nd blew 5 miles from campground. I was fed up, bought 4 new tires all with metal valve stems. Beware when a tire blows like below, it can damage under wheel well (ours didn't luckily) but it messed up leaf spring. See below. We had 2 people very familiar with leaf springs tell us that we could make our 2000 mile trip but replace when you get home. But looking at what happens when the leaf spring gives away completely. Front tire shifted back to rub on back tire - again, needed 2 more tires. So far on trip, we replaced 6 tires but didn't trust the expensive Goodyear G rated. We wrote to ExploreUSA and they said rubber valve stems are standard but every new camper that I have looked at has metal. We run TPMS system to keep track of pressure and temperature. The first one warned us we had 0 pressure, before it blew off and the 2nd never had a chance to warn us. We asked for some reimbursement but got a dear "butthead" letter from Mr. Richards. I have read some very interesting facts about ExploreUSA and Mr. Richards and would never purchase from them again. Buyer beware and check your valve stems. I would use nothing but metal again. read more

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The worst place to buy a RV. I paid cash for a 2018 Cardinal back 4 months ago it stayed in the shop for a month. then I never got my tags that I paid for, they called me back in a week and said they lost title. after 4 different lies I still do not have a title, If you do business like this I can not believe they still sell RVs. read more