I hired Hardwood Perfect Flooring to do a sanding, staining, and refinish on my new co-op…read moreapartment. Sam came and did a competitive quote immediately after I called the office, and quickly won me over with both a good price and her apparent knowledge of her product. She was also incredibly nice. The job itself was done quickly, taking 3 days for apx. 400 sq feet of 100 year old parquet floors.
Customer Service: The only thing I wish in hindsight was I wish communication was more clear and a bit easier to manage. My uncle is in hardwood business, albeit out of state, and we had never heard of any company not including a skim coat (filling in small holes between floor boards) in a sand/stain/refinish job. Since my floors are antique, there are small gaps here and there that drive me nuts, and having a smooth surface was my main goal of refinishing at all. Only after I asked specifically about the gaps the 1st morning of the job did I find out that HPF charged extra for skim, and was not planning on filling any gaps. Still, I let Sam know that if there are a lot of gaps that will not be smoothed by sanding, to please let me know what she thinks after sanding so I can decide if I opt in for the skim coat. I made it clear I was open to paying more to get the right result. When I tried to follow up on that at the end of the day, it didn't seem like an option. After more concern on my end, Sam and Thomas let me know they would fill in a lot of the larger holes for free, but it still is not the complete smooth surface I would have loved. I appreciate their doing what seems to not be the norm for them, but would have liked to have my option to have a full skim coat prioritized. Similarly, on the second day, Sam called and let me know she was going to throw in a nail in a more loose piece of wood because the board was loose as a 'gift,' but then the final day, when I asked how the nail went, I was told she decided not to do it. Not totally sure why, but it felt almost as though I was being rude asking about it, when I never requested it? For future customers, I would just say have a long talk about exactly what you want before the job starts, even if it seems like you understand or it is a give-in, and make sure everything is very clear and in the quote properly. Should make any communication go smoother and the process less straining.
End result: When I got in to the apartment after the job was done, I was completely thrilled. I couldn't stop saying "wow". I love the Provincial stain and the matte finish no the floors! I still do wish that the gaps were better filled, particularly where the gaps are uneven and dust collects, but I really do feel HPF restored my antique wood floors back to life. If I was doing another job, I would call them for a quote. Their prices are very good, and the family run business works fast!