A&J Window repair is one window repair company that you MUST use if you need window repairs. I…read morelive at 650 Victory Blvd in Staten Island. I moved into my apartment in April of 2017. My breakfast room window, which is next to the fire escape, has been broken since the day I moved into the apartment. The super tried to fix it over the 6 years that I've lived here; however, it remained broken and dangerous. Fortunately, Altin and Egli, who are employed by A&J, came today and fixed my window. They even went throughout the apartment, checking all of the other windows to make sure there were no other issues. Altin and Egli were kind, respectful, professional and efficient. Their boss, Reggie, who owns A&J called to check to make sure I was satisfied. A&J Window Repair is EXCELLENT. A must for anyone who has window repair issues. Dr. Ramona Brockett

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

Did a great job on our window that needed a quick fix. They came in to review what was the issue…read moreand came back a few days later to quickly rectify. Would highly recommend!

This is, without question, the worst repair service I have ever had the misfortune of dealing with…read more Our business door was out of fire code compliance and needed to be repaired urgently. We hired Artem and his team - a decision we regret. 1. They repeatedly no-showed. They kept promising to come take measurements and never showed up. I had to call multiple times just to get a response. They had to come twice to take measurements, which delayed the project by weeks. 2. They brought the wrong door. When they finally came to install, the door was too large - so instead of getting the right one, they carved into our wall to force it to fit. 3. The door had no lock. For a business! When I asked why, they had no answer. They had to return the next day to install a proper lock - which, by the way, is still not adequate. This delayed the project and disrupted our business operations. 4. They left our space damaged. Floors and walls were left with significant damage after they were done. 5. They installed the wrong hinges. The door required self-closing hinges to meet NY State Fire Code - the very code issue we hired them to fix. They failed to do even that. After all of this, they demanded full payment and became hostile when we pushed back. We now have to pay additional costs to fix the mess they created. We'd ask them to correct it themselves, but we will never work with them again.

Can only do basic repair and replacement. Doesn't work on any electric doors or anything new…read more Only has pickup truck so glass.door replacement out of the question.

We had a EXCELLENT experience with Guy and his team! After working with 4 other companies who…read morecouldn't help us. Guy came through and fixed our heavy metal terrace door, which had broken hinges. Saved us the expense of replacing the door. Not only did they quickly diagnose the problem, but they also offered a creative custom solution for this heavy metal patio door. It was a safety issue & they responded swiftly. The result is better than new! The team was punctual, professional, and worked efficiently. They were respectful of our space and made sure everything was spotless before they left. We're so grateful for their expertise and highly recommend them to anyone looking for quality workmanship and reliable service!

Two words excellent service! I mean the staff was professional, skilled, kind and the quality of…read moretheir work speaks for itself. I called a few months ago to inquire about replacing the fire proof door in my apartment that was old, rusty and in really bad shape. Within a week they sent a representative to measure the door and provide me with a quote. If you're like me and you don't have experience with The quote was very detailed with a sketch of the door and a detailed explanation of the services and cost. At first I thought it was a bit pricey, but after consulting with a few other companies it was a fair price and they give you a discount if you pay cash. On the day of the installation the staff was timely, prepared and did an excellent job!

Excellent Service Good Staff I have had work done by them. They provide the best service. Their…read morestaff is hardworking. They do not charge any extra charges. Very good.

Beware of This Company - Same Owner, Same Address, Same Scam…read more I strongly urge anyone considering using Mr. Glazier NYC for window or glass work to proceed with extreme caution. I own a brownstone and unfortunately had a terrible experience with this company. They required a deposit upfront and once the money was paid, communication essentially stopped. Calls went unanswered and the work was never completed. When I tried to follow up, I was told by the owner's wife that he was supposedly on his deathbed. Naturally, I tried to be understanding at the time. However, after doing further research, I discovered that the previous company operating under the same name and same address is now listed as "closed," while a new business with the same owner and same location has appeared under a different website. It appears to be the exact same operation simply rebranded. After speaking with other brownstone owners in my area, I also learned that I'm not the only one who has had this experience. Others have reported paying deposits and then being unable to get the work completed or get their money back. Because of this experience, I will be filing a complaint with the Better Business Bureau and leaving reviews anywhere this business appears so other homeowners do not fall into the same situation.

Paid deposit - they cancelled twice and refused to refund…read more Absolutely unacceptable experience. Booked an urgent door repair, was told they could come the following day to fix it, paid deposit. They then told me it was against "company policy" so it needed to be rescheduled until the following week. They cancelled for the second time. My tenant was left with a broken, non-locking door in a non-doorman building NYC. Completely irresponsible. When I asked for a refund (which was initially approved), I proceeded to get the door fixed with someone else given the track record of unreliability. Their "communications" person was extremely rude and dismissive. She invented stories about a replacement door and wouldn't even accept my compromise to keep $80 for materials. Promised a callback the same day and ghosted me. Still no refund after multiple attempts of contact. What is really sad is that I actually was impressed by the work on their website. I wanted to use them to redo the french doors in my apartment. However, after the disgraceful experience I had with their "communications" person - talking over me, lying about a replacement door, flat out not being open to negotiate or find a mutually beneficial outcome, I will be taking my business elsewhere. Do not waste your money or time with Mr. Glazier. Zero accountability.

I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

I needed someone to re-attach the side of the awning to the building…read more I was told that Fiberama on Mcdold Ave in Brooklyn only repairs awnings that were sold by them. Now you know

Great job installing screens for a very fair price. Even didn't charge for a small screen. They…read morereplaced the screens in 24 hours and they are working great so far. Would recommend them for fast a great service. Also didn't try to over charge for other window questions we have.

Overall a good experience. Paul came and promptly took the measurements and Isabella gave a…read morereasonable estimate for the window pane replacements. Once measurements were taken, we were given an estimate for how long it would take to receive the materials. We had to cancel appointments for installations a few times because of weather. There were times when it was difficult to get a response from the scheduler, Nikki; however Patricia followed handled requests efficiently and responded quickly. I was flexible on timing because I had to travel to arrange for the installations. The payments made electronically, which was convenient. The installers were friendly and they did a good job. I would use this business again - percent.

R&E Window & Glass recently reinstalled a glass panel on my balcony. They promptly scheduled a…read moretime to come, arrived on time, assessed the issue, and repaired the balcony on the spot. They worked very quickly to repair the issue. They also were very friendly, pleasant, and professional. I would recommend them to anyone in the area for their impeccable service.

These guys quated my ex wife 900 dollars in November. We had some scheduling issues and then they…read morewere unresponsive for a couple months. They came today and the quote was 2000 dollars. Saying prices are completely different now. Total crooks, stay far away from these guys.