I spent the last year agonizing over who I was going to redo my hallway floors and stairs in a 4 story walk-up. I repeatedly met with flooring people that I felt wouldn't work to my very high standard or made suggestions that were to make their job easier, not accomplish the sophisticated look I wanted. From the moment I scheduled the in home appointment with Joan. It felt right. I received a call to confirm our appointment and I knew they would show up and respect my time. Appointment time and Phil shows up just as scheduled in a really cool retro varsity company jacket. I true professional, very polite and knowledgeable. I explained that I wanted the two layers of existing floor removed and the sub-floor repaired and leveled out. I also let him know that I despise molding where the floor and walls meet and I want the flooring cut perfectly to the edges so the gap could be closed with a small bead of caulk. THIS IS WHERE I LOST EVERY OTHER INSTALLER. Everyone else didn't want to do this type of precise install. What does Phil say? Not a problem we have a team of expert installers and this is all they do. They will receive exact instructions and it won't be a problem. Phil shows me a bunch of floors and I write down everything to do my research. Phil follows up with a text to see if I need anything else? I told him I just need some time. I spend the next two weeks figuring out what I want and never got any sales pitches or other nonsense. I knew he was just a text away if I had any questions. He just let me have my time to figure out what I want to do. I really appreciated that. When I was ready and contacted him he said I could go to the store and set it all up with Joan. I walk in to see Joan and there she was in a company branded sweatshirt, very professional and easy to talk to. We confirmed the flooring I wanted and the price I was quoted. I asked about the particulars of my install and she showed me the instructions right on the order. I left the deposit and got a call 2 weeks later everything is in, and we are ready to schedule the install. Like clockwork the installers showed up on time and got right to work. I had Alex and two twin brothers. Everyone was super nice to be around and worked really hard. Each of the 4 Days there was a substantial amount of work accomplished. I honestly couldn't be happier. I love the new floors and now I have a flooring company I can trust. This is an amazing small business that feels awesome to support and gives the attention to detail others refuse. A true 5 star review for a true 5 star business. read more

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Bay Carpet and flooring really came through for me. I had a very ugly disgusting Downstairs retaining post that was exposed and filthy. My wife hated looking at it after contacting Bay Carpet and flooring. They made my pole beyond presentable that we could show our entire neighborhood how fantastic it looks great service great pricing, and the gentleman that owns the facility is super handsomepants. Thanks for reading my review. Don't hesitate to contact them. You will not be disappointed. read more

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As a follow up to my contact with Bay Carpet . It was promised they would send the manufacturer of the carpet to m y house, they never did! Mr. Steiner is a liar!! read more

I'm so glad we called Bay Carpet. They made everything very easy! They showed up right away with perfect carpet sample choices. The price was very reasonable, especially considering how good the installation was. We had a complicated staircase installation and they did a great job! So happy to have the old carpet gone! read more

Replace carpet: The new carpet had a bad defect in a very viewable area. The manager did compensate $200. But he first blamed me for not ordering a better carpet. This was very unfair since I called before the installation and asked if it was a good-quality carpet. I was willing to spend more. The lady in the office assured me that it was that it was installed all the time with no complaints. I could have had them tear out the whole thing, as it looked like an old carpet on day one. I was too nice of a guy and settled for too little. What gets me the most is that I got blamed for the whole thing. read more

Bay Carpet is by far the best carpet and flooring installer. We used other companies in the past but the workmanship at Bay Carpet far exceeds any other! From start to finish everything was seemless... pun intended! If you want the best for your flooring needs use Bay Carpet! I've recommended Phil from Bay Carpet to all of my friends and family! read more

A quick in-store visit got us a convenient at-home (and on time) visit from Phil, complete with samples that we could match against our existing flooring. He took his measurements and went over everything in detail. At no point did the visit feel rushed. On the day of the appointment, the installers were on time (they were actually parked outside a little early). The head installer was careful, polite, professional, communicative, and the crew of 3 went right to work. While we did some prep work (moved EVERYTHING except the couch, vacuumed to minimize dust, and left clear access), they took over and were finished in a few hours. At one point we noticed a slight factory defect on three planks that could only be seen from a certain angle and lighting. They quickly and without any problem corrected it before leaving. I've included photos (before and after) since a picture says almost as many words as I do. A little back story: We paid to have them remove our existing carpeting, which after 20 years of foot traffic, kids and a dog, had done its job. The Bay Carpet family were the original installers. The rug never buckled and the seams were flawless and invisible even after 20 years. Amazingly, the padding, tack-strips, and underside of the carpet looked almost new. This is a testament to the longevity of their workmanship and materials. I needed to include this info as well. read more

Bay Carpet - BEFORE - Carpeting Near Me - Queens, New York

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went to go for a quote and lady said they're werent able to help me at the time drove 40 min to get renovation done

Wonderful experience using Bay Carpet everybody involved was extremely professional and accommodating. Both the vinyl flooring and area rug were done by them and it came out amazing. Crew was great and they cleaned up after. Highly recommend! read more

Bay Carpet - Luxury vinyl plank and area rug - Carpeting Near Me - Queens, New York

Bay Carpet was very responsive and installed the carpet on the stairs perfectly! Highly recommend!!

Have to say these guys are the most accommodating aim to please local flooring store. I made the mistake of hiring Empire for vinyl when installers came they tried to add another 1000 to my bill with nonsense about my floor. I went over to Bay Carpet and Phil was able to help me immediately to get the vinyl installed THE NEXT DAY to surprise my daughter !! All at a BETTER PRICE!!! Learned my lesson STAY LOCAL GLENDALE!! I have used them before for carpet but did not think for vinyl. These guys are the best! THANk YOU PHIL L for saving me!!! read more

Perfect job, They moved furniture and were courteous Did better job than big home improvement places

My experience with this business was exceptional from start to finish . I contacted them with questions to install a carpet, and they came the very next day to look at the flooring , room size and my old carpeting that needed to be removed, they then showed me rug samples and gave me an estimate which was an amazing price !! They came exactly the day I needed which was like 2 days later ( I'm sure they would've came the next day if I needed it that soon ) they were so accommodating and at the end they installed a beautiful carpet which we are very happy with and we are already talking about having them do our other room!! I Definitely recommend this place to everyone!!! read more

I was greeted warmly by Dan & later Joanie. Dan showed me linoleum swatches/samples. They were all current designs/styles and colors. The prices were affordable by the square foot. To my surprise, an appointment was made for someone to come, measure, and assess the floor/room within a few hours. Mark came and measured the room with technology. He explained that the condition of the floor would need to be upgraded (enhanced) so that the linoleum would last. The installers (Gustavo and Frank) came on time the NEXT DAY. They re-measured the room. Each step was explained and completed. They left the areas they worked in neat, clean and they took any extra debris/materials with them. They were very courteous and worked quietly, conscientiously & efficiently. I am very happy with the quality and professional work they did. The price was competitive for the amount of labor, materials, and linoleum together. The work quality was well worth it! Bay Carpet Glendale has great customer service with diligent and efficient workers. I strongly recommend them. OH! I forgot to mention that they did my neighbors kitchen the same time! She asked Mark a question and the next thing she was having her kitchen done. read more

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Very good quality and pricing in a whole queens area. Very happy with costumer services and quick response to my questions about their services! Many thanks read more

About three years ago I hired Bay to carpet my bedroom. I withheld leaving a review because I wanted to see how everything held up over time. I must say that I am extremely satisfied with the product, installation and customer service. This was a complex job involving carpeting over step platforms as well as regular flooring. Unusual shapes and angles were involved. After the installation I discovered two minor problems at separate times. In both instances I was offered the option of a small partial refund and/or a redo of the portion involved. Had I left a review at the time I might have been more critical, but in hindsight I realize how much worse it all would have been if I had dealt with a less experienced company. I bought a mid-grade carpet and it is still tight and fresh looking. After the first few weeks or break in, I have never found stray carpet fibers around. read more

Phil came over to our house and was very professional. He actually showed us samples of carpet colors and gave us his honest feedback when we were trying to select the right one. I appreciate that this service was actually able to come in the very next morning to remove the old carpet and install the new one (we were on a time crunch). The whole process was very quick! They were done within 2 hours, and they even vacuumed and rolled up the old carpet and brought it downstairs. I appreciate this service and will be calling them again to take care of my parents' bedroom carpet read more

Did not use their services but received such helpful advice from Phil during a free home estimate that we wanted to leave a review. Thank you! I called the store to ask for a specific floor type and ended with a free home appointment so they can help me out better. They were easy to communicate with. Phil was prompt, knowledgeable, came with floor samples and gave an estimate that was fair market price. He also wore disposable shoe covers, mask and kept his distance during the visit - thoughtful and safe especially during this pandemic times. read more

We were extremely satisfied with the carpet we selected and the men that installed it we highly recommend Bay Carpet Barbara M read more

Bay Carpet installed a carpet in house, they did such a good job I had them do my other house. It couldn't be any easier, a rep came to my house with samples. I told him what I was looking to get and he supplied me with a good assortment. Thank you AL!!!! read more

Great job, quality of work and product are great ... came when they said cut Capet to fit outside not in the home marking a mess .. pefect read more

Bay Carpet - Carpeting Near Me - Queens, New York

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To say that Bay Carpet exceed my expectations is an understatement. They completely blew them away! From Phil, my sales associate to the two incredible workers (please forgive me for not remembering your names), they showed me what professional care and outstanding craftsmanship should do, all the time, always! The price they quoted was the price I paid. I would highly recommend Bay Carpet for your next hardwood flooring project. Thank you all so very much for your time and talents! read more

I didn't know this at the time, but their installers never installed my carpet properly and now it needs to be stretched because they never did it in the first place. I found this out when I had someone else that is legitimate come and take a look at it. Shameful that this is the type of business that people are running. read more

I walked in looking to spend a lot of money because I just had my floors redone. I was told we could make something but was basically told go elsewhere! Not very nice. read more

My sales rep Phil was great! On time, professional, knowledge able, and gave quotes for budget. The install team was great too, professional, quality work, and I was very satisfied with their work. The team at the office was also great, answered all my questions and options too. If your shopping around don't wast your time on other companies just call 'Bay Carpet' and you won't be disappointed. Great company! read more

This is the worst business I have ever dealt with. The carpet is of the poorest quality. The installation wasn't performed correctly so I had to have installers come back twice only to have the same problem happen again. The carpet buckles up and feels like straw. Service appointments are scheduled and installers don't show up or call to let you know they are not going to make it at the specified timeframe scheduled. when you call to complain the office personnel try to make excuses for their inferior service and pass you off to the manager the next business day. The manager obviously can't get his business together to run smoothly and make the customer satisfied. I highly recommend anyone shopping for carpet go anywhere but Bay Carpet. read more

I was referred to Bay Carpet by a friend who was very pleased with the job they did for her living room. A very helpful and pleasant representative scheduled a same day appointment. The sales representative showed up with various samples and I was able to get three bedrooms carpeted for a price well within my budget. read more

My experience with Bay Carpet was 100% satisfactory. I called to inquire about a custom runner for my the entryway and staircase in my 2 family house. A representative came the next day to estimate the job and show me samples. Another company that I called wanted me to come to their location to look at samples and then they'd come out to estimate that job--that made no sense to me. Bay Carpet shows you the samples in your home so you can see what the carpet will look like in your home, and you know immediately what it will cost. The representative was extremely professional, spent time taking careful measurements and making sure that the carpet would be placed exactly as I wanted it. I thought the price was very reasonable for a custom carpet installation. I am very happy with Bay Carpet. read more

Bay carpet made sure that the job was done correctly.....They do not charge an estimate fee when they come to measure your house which is a plus as well..Leo was my installer he did a great job with my linoleum.I just want to say you have to make sure that you request Leo. I would not recommend that Gustavo to be your installer. Gustavo is a very sweet pleasant person however his work isn't as superb as Leos work. Leo explains things step by step and shows you exactly how it has to be done. Leos work is very neat and professional.The reason why I gave the company 4 star is because of Leo. If they did not send me Gustavo at first they would have a five star rating from me. Leo the installer is a great asset to this company. read more

Bay Carpet installations are amazing. Bay Carpet can provide the best price + best installation and the fastest professional service in the New York Metro Area. i would recommend to anyone They offer Great discounts and offer the best service possible and as fast as possible. I was able to get an installation done the next day. They had superior service. They came to my home right away and couldnt belive they were able to do my home the next day and i recommended them to my friends. -So many samples they brought and had an amazing recommendations!!! I was able to find flooring as well!!! read more

Bay Carpet recently installed a laminate floor in our master bedroom. The floor came our perfect and they were a pleasure to work with every step of the way! We were a bit nervous because it was so close to the holiday and were worried we would not be able to finish the work in time. Turned out this was not a problem at all! We called about a week before Christmas and spoke with Karl the installation manager. He sent one of their sales specialists the very next day! Al, was a pleasure to work with, showed us a variety of samples right in our home and the floor was installed the next day! We will absolutely use Bay Carpet again. read more

I have had two carpet installation projects with Bay Carpet and Flooring over the past few months and have been pleased with the results both times. Mark Steiner was the sales professional from Bay Carpet that visited us on both occasions and he is excellent. He explained the pros and cons of each type of fabric and the brands he recommended. Pricing seemed to be competitive versus other vendors. I would definitely use Bay Carpet again and will ask for Mark the next time I need to replace my carpet flooring. read more

I'm currently building a home and was researching laminate flooring. I called my local vendor who always gives me the lowest prices, contractors discount. I decided to give Bay Carpet a call to compare before I signed my order. I was shocked with their price. The Bay Carpet price was a full dollar less per SQFT than my local supplier! And over a full dollar less than anyone else I spoke with. Combine that with an extremely smooth translation and fast delivery, they get a perfect review! read more

Bay carpeting at Myrtle Ave, it took me a lil while to write this review because an idiot feel the need to write on the paper that I was suppose to sign " Be careful of this customer she writes on help" wow! you don't think I was gonna see that & point it out to the workers?....Anyways that didn't take away the fact that they deserve credit for their loyalty & consistency & great teamwork after being F over by EMPIRE I googled & found Bay Carpeting, immediately I made a call but didn't get anyone, I was in the middle of leaving a msg then my other line beeped I switched over it was the same company I was leaving the msg for, called me back, I got a gentleman who's name is Joe-c told him his voicemail is still going because I was in the middle of leaving a msg, I explained what had happened to me with Empire & that I took it to yelp, he took my info & asked if I was gonna be home the next day I said yes but asked him if it could be done the same day, even though it was last min he told me he'll see what he can do, that day it was gonna rain but at the precise time he gave me he showed up but before that with a follow up call that he may be late & he wasn't, we did the paperwork I had to sign one sheet of paper only!!! with Empire "my God" I signed so many different sheets of paper I thought I was signing up for a fuckin life insurance! Which I asked the nice Empire gentleman am I signing my life away because I'm not gonna get to go through all this fine prints today & he replied no you're not... he was the only nice respectable person from Empire in that situation that occurred, Bay Carpeting gave me my carpet in less than 24 hrs no joke!!! Alex & Henry moved my furniture's & ripped up the old carpet in no time, they were very fast & neat, maybe they send the best or they was thinking let us hurry & get out this crazy bitch apartment or was just trying to be careful of me like they were told.. two things though behind the radiator has a bad cut but no one is seeing that & it's small one of the entrance area had two little bubble but I was told it would eventually walked down it's not really noticeable (but hopefully it walks down soon) I offered them water & my restroom & twice I was asked if I was sure, when they were finished I gave them decent tips & ready to sign the paper & bam! their it was!! no wonder they were asking if I was sure because they must've been uncomfortable coming to my apartment until I struck up a conversation with them, they must've thought "she's not that bad after all" but one understood English more than the other but "SHOUT OUT'S TO BAY CARPETING !!! Alex, Henry, Joan from customer service and my favorite Joe-c the estimator amazing person & great team to work with I would recommend them to everyone!!! I give credit where it's due regardless! read more

Once again I used this company for carpeting in my home, this time they did my living room and the installation was perfect. I wanted to write a review for Bay Carpet because they deserve the recognition of being a company that does the right thing by you and they are not a rip off. They make it easy by coming to the home with alot of samples of carpeting and the salesman make it easy by measuring the room and giving you a price right away. I would recommend them greatly. Terrie V read more

I had passed by the Bay Carpet store numerous times when I lived in the neighborhood. I recently bought a house in NJ and decided to try Bay Carpet for the flooring and carpet I needed. Am very glad I did. Prompt and courteous and the pricing was right. read more

I reached out to Bay Carpet due to Angie's List recommendations. Pros: I was greeted professionally over the phone and once in-store to meet with Salesman (Joe) regarding carpet samples. I was willing to pay more for flooring due to my allergy related Asthma. Cons: Joe came out to measure carpet, but was in bit of a rush because (2) of his men were on vacation at the same time. This was not my problem, but when asked I arrived at the property earlier than scheduled to accommodate. If I can do someone a favor, I try. I was told in-store that installers would arrive on assigned date between 9 am - 10 am. I even received a reminder phone call the day before confirming the same. Well, the installers arrived at 11:35 am. I know "stuff happens", but what upset me the most was that I had to call the store in order to find out why the wait. A professional office manager, would have reached out to the client with an apology for lateness. All I got was "you just have to be patient!" Not what you say to anyone who has paid-in-full. I then reached out to the Salesman several times via text, but said he off-site and to call the store (now everyone is unreachable). That's not how you keep current customers and get new ones in this economy! Yes, I know what it takes because I've been self-employed. Clearly, Bay Carpet is doing so well that it does not need any more of my business or referrals. Mind you, the installers were profusely apologetic and although hurried, did a nice job (at least for now) laying down the carpet. I treated the installers to lunch. I can get good carpet from many places, but was hoping for good customer service practices. I cannot recommend this business. read more

Amazing!!! Phil came the day before thanksgiving to measure the area, I called him at 6pm that day, scheduled for installation on Friday (day after thanksgiving), 9-1pm, they came on time, worked fast and very polite!!! EXCELLENT experience!!! Will definitely use them again and recommend them to everyone!!!! AND very reasonable!!! read more

I have used Bay Carpets for both my home and office and have been been extremely pleased. Karl came to my house and office with excellent samples and he has a good eye for color and what I was looking for. He suggested a border in the office which looks great! They were a bit higher than another estimate I got but well worth it. It's been a month since all the installations and I am very happy with every aspect of Bay Carpet. Will not go anywhere else! read more

Found this place on the internet but should of researched them better before allowing them to waste two days of my time. I needed a piece of carpet to put down over the existing carpet in my hallway to protect the original carpet from foot traffic or staining . Basically I was asking for something like a floor mat something that could just be layer down over the existing carpet not to be glued down or fastened. Mark a very nice professional surveyor came out to take measurements and drew up a diagram of what was to be used and what the size it would be. He was neat and very professional he came up with a reasonable figure of 300.00 that we both agreed to. It was to have a piece cut and binded where it could be placed over my existing carpet to act like a floor matt was to be used. After Mark measured and we both agreed to the price of 300.00 he asked for a deposit I decided to pay him in full instead. The carpet was to be installed the next day between the hours of 10-11am. I was there from 930 am to 1100am and still no show or no call. At 11:15 I get a phone call fro a guy named Dan who said "I'm sorry we are not going to be able to install this carpet"it's not possible to bind the carpet with the angles you have". I said to Dan "ok" I don't mind if its not binded I still want the carpet anyway so I can protect my existing rug. Dan says " I'm sorry but even if you want the carpet without the binding we are gonna have to charge you 600.00 or 700.00 not 300.00 that you already paid". He told me that the Price I was given was "way too low" and that it shouldn't have been priced so low and he would have to refund my original payment. From 300 to 700? No thank you ! Not a stand up seller The company should of absorbed it and honored the price after quoting me 300 and me paying it in full. Stay Away from this place it's a Waste of Time ! read more