The food is good. It was a lunch rush on a Friday- and they had zero sense of urgency. Don't come here if you need to get in and out- the line to even order took me 15 min! The thing that stood out the most is that the intention of service is there - free refills but you have to go to the counter to get them, and the only person behind the counter is taking the orders and it kept the line even longer. They have no community trash can. Not in the parking lot- not in the dining area. You can add sugar to your tea, no place to put the empty packet or the straw wrappers? It was hard to see such a clean and nice concept just simply understaffed and under optimized. I feel bad for the people working hard, they simply felt like they didn't care anymore. read more

In town visiting our daughter. We are out seeing the town and stopped here for an early lunch. We split a dip sandwich. Bread was nice and soft to absorb the au jus. Meat was great. Service was fast but then again we were the only ones in. Staff was super friendly. Will come again to try other things. read more

McAlister's Deli - Wall - Delis Near Me - Fairview Heights, Illinois

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This location is always friendly upon entrance. The only set back is they have only one machine accepting debit credit payments. I wasn't able to scan for my rewards. The guy taking my order was super friendly. Food was good. I did a you pick 2. Half a spud and half a chicken Cesar wrap. Paris's with non other than their sweet tea. They ask you if you want fresh lemons in it. I didn't realize they opened at 10:30A. Parking is shared with other businesses. Some of the lot is sort of hilly. Very clean inside the store. You can use your app at the table too if needed. read more

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Pretty consistently good food freshly prepared to order. Love the tea.. pics included read more

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I have been going to McAlister's deli for quite some time. I was first introduced to this sandwich/potato/soup restaurant back when I visited Oxford, Mississippi. So I was quite excited when they came to the St. Louis area. I took my family there quite often. However, I have noticed that prices continue to rise and I'm sure it's due to inflation and politics but I must say I can't afford to take my family here anymore. When soda cost almost 4 dollars, it has up quick. I even had a free entrée with my rewards , but my bill for two of us was still $20. The food is decent. However, I just don't know if I can continue visiting McAllister's deli as I can't afford these prices anymore. read more

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Service was fast. Area inside seemed clean. The club sandwich was ok could have had more mayo or something. The Rueben was not good first few bites good the rest was very grisly. Would be willing to go back and try for other dishes. Staff friendly. read more

Great service and really good value for money. The sandwich I had was delicious. The place was surprisingly quiet and I really enjoyed my lunch. read more

What's not to like about McAlester's? High quality food and great service! I joined a friend for lunch on a Friday afternoon. We both enjoyed the Pecan Berry Salad which was as delicious as it was fresh! The restaurant was busy and was very clean! Our server was attentive and the free drinks refills were great. I noticed that the price has crept up as our bill was over $33 with teas and salads and no tips. I think that is the price of quality in the post Covidian Bidenflation Era! Anyway, this is a great place to enjoy a Gluten Free Lunch! Come and check it out for yourself! read more

After waiting over 30 minutes for delivery of our order they brought the wrong food. Shortly thereafter I received a phone call regarding this mistake. They offered to send the correct order but refused giving a refund. Since at this time it was 40 minutes since we ordered so we just ate what we were given. I would recommend trying some other deli restaurants. Chili is brutal. read more

This place needs to be out of business until they can find people to run ot correctly. I've given this place so many chances and now I'm finally over it. The cashier couldn't get my order right even though I almost had to spell ot out for him, he still overcharged me. When I finally received my food after 20+ minutes, my salads were soggy. The bread for my sandwiches were soggy, I was told there was no ham for the King club, but one of my sandwiches had 1 half of slice of ham. My sandwiches were also cold, and had no cheese on them. This place is garbage. Never again, that's a promise!!!!! read more

McAlister's Deli - Horribly prepared King Club - Delis Near Me - Fairview Heights, Illinois

6PM. Ordered the veggie potato but store was out of potatoes. Ordered a bowl of soup and a brookie. Out of brookies. Every dining room table was dirty so wiped off my own. Food sat in the pass for about 10 minutes, ignored. I saw 5 employees including a manager. What happened here? read more

I have been to deli before pretty pleased except one time. But yesterday, WOW. Received wrong sandwich, did not receive extra turkey i paid for, did not get sour cream etc. I had to order correct sandwich and this was through doordash so very expensive situation. Than got max bud where bacon not totally cooked and cheese just big mess. Talked to manager which was total waste of time. Must say when I spoke to woman manager before about problem she was more accommodating. Surprise surprise. Nor ordering from them again. Lesson learned, cook at home make own sandwiches. This crap is not worth it.​ read more

Great food and fast service. Wonderful lunch stop! The atmosphere is welcoming and you don't feel rushed The Uber lines are not In the way food looks great and tastes better definitely worn the. Money read more

Ok I'll admit I was hungry Didn't order anything fancy Chili Fruit salad Cucumber salad Carrot cake Their tea Everything was 5 start Chili was great Carrot cake too And their tea Will return Didn't take pictures Too busy eating read more

Food is always good and hot. Lemonade always taste fresh and sweet. If you're not a bitter fan may be a little strong for some. Great staff.

Went here today with my mother. Prompt service. Food was awesome and everyone was so nice, happy and seemed to be having a good time. All while, getting all of their work done. Kudos today guys. Thanks for a great experience for my mother and I. read more

They often forget items. Also I ordered through DoorDash and McAlister's doesn't even secure the bag. Like so the delivery person can't mess with your food.. seems very careless The chicken and dumplings was the MOST blandness chicken and dumplings I have ever had. If you could imagine buying a can of chicken and dumplings from the dollar store for $1.00. That is what it taste like read more

McAlister's Deli is a dependable fast casual lunch spot. I like soup. They always have soup. On this day I had the choose two with a baked potato (can you believe this is only half the size of their regular potato?) and a chicken tortilla soup. Nice and warm on a cold day! My favorite is their chili. I get so sick of Panera all the time and McAlister's is a refreshing change of pace. read more

McAlister's Deli - Chicken Tortilla Soup & Spud Ole - Delis Near Me - Fairview Heights, Illinois

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Love the food. The service was pretty good. And the menu has a wide selection of food

I am so disappointed in our visit today. I ordered the pick two. The King Club and the Spud with cheese, bacon, butter, and sour cream. The potato was very good but the King Club had so much lettuce and thick tomatoes it was hard to eat. So when I took most of the lettuce and tomatoes off I found a black curly hair in it. I stopped right away so I have no idea how much was in there. I told the manager and showed her what I pulled out and she had it remade for me and brought me a box to take home. My mom ate her meal which was a btl that barely had any bacon on it. I have come here many times that is why I'm so disappointed. I hope they start wearing hair nets because I saw no one wearing them. read more

Let's face it. Delis have become trendy and rather easily indistinguishable from each other. McAlisters breaks the mold. I normally do not like chain sandwich shops. This place proved me wrong. The portion sizes were just right. The tortilla soup was some of the best I've had. The restaurant was very clean. This was just a great experience for lunch. I will also look for these delis whenever I am out and about with confidence that their food will be continuously good no matter where I go. read more

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We went here this evening.. and service was ridiculously bad! She ordered Jalapeño/Avocado Turkey Crunch sandwich (ONE Sandwich) and an Iced tea. I wasn't really hungry, I only ordered a fruit cup and an Iced tea. To be clear they were not very busy at all (as I recall x2 to 3 other tables other than us) 30+ minutes later still no order. We noticed patrons who arrived after us had not only ordered but had received their food/were eating/nearly finished.......yet our small order was still MIA. We had placed our number on the table holder/very visible, as instructed.... So did staff a member approach and communicate anything? Nope! So we waited She finally asked if her order had been lost... They say "No" (with a confused look on their faces) Finally a male "service" person brings order... and was clearly interested in only plopping food on table and darting away... When asked what took so long, snidely said the sandwich had to be remade. Newsflash McAl's you can make/ remake multiple of this type of sandwich in the timeframe we waited... as this has little to no prep! Its not like they were doing a gourmet meal with complicated prep/and reductions etc! He walks away saying little to nothing, only for her to discover the sandwich was not only thrown together very sloppy, but is missing a key ingredient she had specifically asked for/confirmed... The Avocado! At that point I knew she had enough thus we returned our tray/food uneaten to the counter and she requested a refund! I noticed multiple people working in both the kitchen as well as the counter area, but they clearly have no idea what good customer service or attention to detail for a Very Simple Order! =Pitiful read more

Usually pretty good and trustworthy food, some religious music so, kind of a weird place in that respect.

40 minutes to get a salad and two sandwiches to go. They were first plated for inside. One order totally missed. And they weren't busy at all! Don't waste your time at this one! This order was placed in person. read more

Stopped in here on the way home to get some sandwiches etc..to go. I was greeted right away and will say that they work hard on customer service here. All the kids working were very polite and helpful. This really reminds me of Panera and I ended up getting the pick two for me and my husband. All of our food was great and I especially liked the chicken tortilla soup. The place is also very large and would be a nice place to eat in. read more

McAlister's Deli - Delis Near Me - Fairview Heights, Illinois

Over cooked spuds, Luke warm soups. Stood in line for 20 minutes! Not kidding...then another 20 for our food after we ordered. Love McCallisters...won't return to this one! read more

McAlister's Deli - Delis Near Me - Fairview Heights, Illinois

I messed up ordering a large order. I called in and they got it fixed and had a 10 person order to me with not one mistake. In the world of understaffed and overworked that deserves one large kudos in my opinion! read more

The food was fine, but when I was on the phone with the girl at the counter she was very very disrespectful. A lot of people don't think that's disrespectful but her tone and her attitude just showed she did not care. She got everything right which I'm totally thankful for but the way they kind of like judge people when you walk in is definitely not very respectable. I was glad about the food but not glad about the customer service. That is why they get 2 's read more

I wish I could give this a zero. I ordered for curbside delivery I called once I arrived the female who answered the phone said she would be right out so I can waited no one came out, I waited for 15mins then I called back and stated that I have been waiting for 15mins for curbside and even described my car in case she forgot. When she answered again she said she will be right out mind you they aren't busy at all so I waited for another 15mins and no one came out. So once I decided to just go inside I walked to the To-go counter and the same female (African American female with orange dreads) who answered the phone was standing there, when I walked up she walked away I had to get her attention just so she can grab my order. I explained to her that I've been waiting for her for 30mins for my curbside order once she hear that she just shrugged her shoulders. Then before she grabbed my bag she started scratching her head and wiping her hands on her shirt. No one apologized about the wait. This was single handedly the worst experience I've ever had at this establishment. I will personally be staying away from here and informing anyone I know to do the same as well your customer service is extremely horrendous and it's obvious that the hiring process needs to be revamped because your hiring people who Simple's don't want to be there and that scares customers like myself away.. read more

McAlister's is one of my favorite lunch/dinner spots. It's a soup and salad joint that has a twist: baked potatoes (spuds) with all kinds of toppings. My favorite is the grilled chicken spud. Any time I'm in Fairview, I make a point to stop by. But my favorite thing about this restaurant isn't the food, it's the kids night! Every Tuesday night, they designate a section for the kids. They have a table for coloring, a table for board games, a table for crafting, and a table for puzzles. The kids eat free, but that isn't even the best part. They have an employee in the kids section to supervise. They make a point to get to know the kids' names, and even took down my daughters favorite candy in the hopes that we will show up for their costume contest next month. I live 40 minutes away, but I will probably make it a point to bring my daughter up to McAlister's kids night at least once a month. read more

The store wasn't clean. The drink area was a wreck. Pieces of napkin and straw papers littered the floor. I didn't try the bathroom, I was afraid to touch anything. The food didn't like appetizing and cost more than it was worth. It was our first and only time going to a McAlister's. We could have bought a better sandwich at Jimmy John's or Panera for less money with better quality. I would skip, especially this location read more

Just got home from working an overnight shift and what do I find on my front porch? 2 Caesar Chicken Wraps, and a Huge baked potato, with an Iced Tea and two Large Lemonades. I never ordered them but Laura H did and paid for them. My guess is she had NO supper lasts night and I have a ton of food that has been left outside and not fit to eat any longer. Called customer service as Laura needs a refund on her debit card but they are closed, will call again at 10 AM. AWKWARD.............................. read more

Very friendly staff. Super service offered lemon with my ice water. read more

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Warning - Don't go to this McAlister's (Fairview Heights, IL). Staff is very disrespectful and basically told me they would spit in my food. The manager let his employee mouth off to the customer right in front of him and said nothing. UNBELIEVABLE. If I could give negative stars I would. If you want a bad experience, go to this location. read more

This place is so wonderful. How can you pass it by. The food is always fresh and hot. The salad is fresh I have never been disappointed. When I make a trip to Fairview Hts. This will be my must stop in place to eat. Your staff is so wonderful and friendly. They always greet you with a warm smile and have suggestions if they remove an item from menu. read more

Came here while waiting for my car to get done with an oil change with my boyfriend. We had the worst experience ever. When we got out food my Italian Sandwich was soaked in oil and sloppy made. My boyfriends French Dip was cold and the roast beef was cold. I make roast beef at work all the time and the meat is not supposed to be pink or be cold. Will never be coming her again. Very disappointed! read more

This is probably my favorite soup and sandwich restaurant. Love the food, service, etc. However, today I brought my granddaughter and the highchairs are disgusting!!!! Only one had a working restraint strap. The straps are caked with horrible, unknown stuff!!!! McAlisters please replace these and keep the new ones clean! read more

I always get the same thing when I visit. The big nasty. Not today. today I tried The spud max!! Wow. I don't ever think I have seen a potato that big. Loaded with ham,turkey, cheese. It was fantastic. Way more than I could finish, and prices right. read more

In my efforts to find food that is both delicious AND healthy (recently put on doctors mandatory orders to eat a healthy diet) I've FINALLY made it to Mcalister's. A pleasant surprise! I expected decent healthy food. what I got was good food and service uncommon these days. You are greeted immediately when you enter and your order is taken and promptly delivered to your table. I dont think Ive ever waited more than 4 mins. I have actually gone back 3 days in a row.. and I dont generally like to eat the same stuff back to back. The Tables are always clean and They come out and refill my drink without my asking them to. They are attentive but not overly bothersome. I will definitely be returning.. often. If you are nearby and looking for a good option for lunch or dinner mcalisters is the place. Tell Em Joe Sent ya! (This will not mean ANYTHING or do ANYTHING for you and they will not know who the hell Joe is) but eventually if I go in and introduce myself they might say "OH YOUR Joe! You send EVERYBODY here! and maybe I will get a FREE sandwich! read more

McAlister's Deli - Delis Near Me - Fairview Heights, Illinois

Off to a great start! I've always loved McAlister's ever since I was in college. McAlister's actually started in Oxford, Mississippi and then spread throughout the state. They started franchising in the late 1990's and finally made it to the Metro East two years ago when they opened in O'Fallon, IL. The new Fairview Heights, IL location is on the site what used to be Blockbuster video (which used to be the site of Christ United Methodist Church before they moved to Frank Scott Parkway - that's a just a freebie :) ) They have a large menu and the service is always great. The sweet tea is wonderful. My favorite is the Chipotle Chicken wrap - mainly because it tastes great and is only 9 Weight Watchers Points. Enjoy! read more