We come here a lot, mostly for breakfast. I'm part of the sip club (pay monthly but free coffee, tea or soda) which pays for itself quickly. The food is tasty. Chicken and wild rice soup is one of my favorites. The people who work here are friendly. They make mistakes occasionally like every food place does but are always willing to fix them. Management is personable. And it's a good value for your money. Join the rewards program. It saves you money if you become a regular. read more

Got here around 8:15pm. Went through the drive through and had to repeat myself for 2 hot lattes over 3 times, then told to wait. I waited for about 7 mins. Then was told to move forward to the window where I waited for another 15 mins just to get 2 cold drinks brought to me. I told them I ordered 2 hot drinks. So after waiting another 8 mins I went inside only to see workers talking to each other and not acknowledging me at all. After I called out for assistance; the young lady told me someone else will be out. No one showed. So after 4 mins of waiting she went and got the manager. I asked for a refund and was given it. But no offer of compensation for my 30+mins wait for 2 drinks which started in drive thru. Never again will I go to this place. Service was horrible. read more

Super rude staff member. She made my order and had my sandwich bread and my bakery item wrong, and proceeded to argue with me and then told me to walk away. Also, I ordered extra tuna and this is what it looks like. Of course I took one bite. read more

Panera Bread - This is supposed to be tuna with extra tuna - Sandwiches Near Me - Fairview Heights, Illinois

Consistent food and service. I do enjoy the seasonal menu changes. Ambiance is always relaxed and I do prefer to bring clients here for initial consultations. read more

So I go to Panera Bread (AKA St. Louis Bread Company) in Fairview Heights, IL to grab a quick sandwich for lunch to take home. I've never, ever been to one before. I see their Spicy Take Chicken sandwich advertised on TV. It looks huge and delicious on TV and here on their ad. So I ordered it. Almost $13 dollars later I get home with the sandwich and a small bag of their chips (no drink!). The sandwich was nowhere near the size they advertise - in actuality, it's about the size of a McDonald's hamburger. I kid you not. Deceptive advertising? Fool me once, shame on you. Fool me twice, not going to happen again. That really angers me that companies get away with that. I should have taken a picture of my sandwich. Apologies. But it did not come close to hanging way over the size of the bun like shown here. read more

Panera Bread - Seasoned and seared chicken raised without antibiotics, spicy Buffalo sauce, crispy pickle chips, and garlic aioli on a brioche roll. - Sandwiches Near Me - Fairview Heights, Illinois

Not a good experience this morning at Panera. The manager Jennifer share that the Garden Avo Toast is no longer an option. I asked why and her response was "There's no rhyme or reason ". That's not a good response to a customer from a manager. She then proceeds to not be able to find my Panera rewards number. She goes I can't give you a receipt because I can't find you in the system I asked to go to another cashier. And she finds it on the spot. No apology from Jennifer who just looks at me. I check out and still nothing from her. My apologies or I'm sorry is a sentence This isn't becoming behavior or a manager or anyone else. Her response when the second cashier found it was well it wasn't coming up for me Very dismissive and not friendly. Do better Panera used to be a regular customer Unfortunately this occurred managers should be more friendly read more

The food was great. Service was ok. Environment was comfortable. Wished more info was given on how to get water.

So, I go to Fairview Heights, IL Panera often because its closer to my house, but it seems majority of the time, they make my food wrong! The only thing consistent that is always perfect is the Chai Tea!! Its like they just give you what they want to give you instead of what you asked for! I wanted to try the new Ham Benny and instead of sauce, they just slapped a slice of cheese on it! If I wanted a ham egg and cheese croissant, thats what I woulda asked for! Then I asked for a sausage egg and cheese on ciabatta and they put it on french bread!!!! Ugh, they're SO annoying! Im just gonna take the extra drive to the one in Shiloh because Im sooooo over these lazy employees in Fairview! read more

Stopped here at 12:50 Sunday 10/27 and was told there was 30 minute wait for food !!!!! Reason they are that far behind on kitchen orders ???!! read more

On a crazy Saturday during the holidays, I decided to drive thru Bread Co in Fairview Heights for a lunch order. The drive thru is located behind a stripmall of shops,precariously nestled between a bank parking lot and a larger strip mall parking lot. Getting in and out is sort of a maze My favorite sandwich, ham and swiss, was recently removed from the menu. So I took a chance on one of their new flatbread pizzas. The cashier was kind enough to inform me I had a free pastry and $2 off a salad. What a pleasant surprise!! Yes, please--I took advantage of both. She handed me my order in a huge bag that had been taped shut and labeled that it was double checked for accuracy. Imagine my dismay to get home, open the bag and no frickin flatbread pizza in the bag!! Seriously?!! I attempted to call the store twice- first, I got disconnected and finally on the second try, I spoke to another associate. I requested that my order be delivered to my residence. The associate told me that all their drivers were out and that once they returned, they'd get that order to me. My order arrived about 15 minutes later. The flatbread doesn't taste too bad. Portion size was great but I wouldn't order it again though. read more

Panera Bread - Flatbread pizza - Sandwiches Near Me - Fairview Heights, Illinois

I ordered via the app and am a bit disappointed. I paid nearly $6 for a Greek yogurt and fruit cup only to be greeted with a 3" cup of what looks like yogurt and bits of old fruit floating in dish water. Photos attached for reference. Gross. read more

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The food generally is good. However, don't online order through this place. For the last five times, they have screwed up on online order, short changing us on what we ordered. I don't understand how this happens and I am done with this place. If you eat here, order inside. read more

I purchased a Greek salad at 12noon and put it in the fridge about 10 minutes later. I just went to crack it open about 6.5 hours later and half of the lettuce is rusty and slimy. ‍. Super disappointed. I also had to wait an extra 10 minutes past the pickup time. I know they will give me something free if I call and complain. I just really want to have decent food the first go round. read more

Panera Bread - Greek salad - Sandwiches Near Me - Fairview Heights, Illinois

We go to Panera very often at different locations and the food was not good here! Service was slow and I double checked with the drive-through if we had butter in the bag and she said of course yes it's in there and it was not. The mac & cheese was not creamy. It was dried out, and the chicken on my sandwich was sketchy. read more

They seem to have cut down the smoothie menu, only 3 options now. I was disappointed they got rid of the peach blueberry one. Also why is the smoothie like tiny now? But more expensive? I'm afraid I've had it with Panera as a franchise. read more

As someone who worked in an Office next door to a Panera Bread (STL Bread Co) I've ate at that as well as other locations literally dozens of times. No one will ever mistake the menu items (entree or desert or bread) with an independent spot that really takes pride in what they "create" serve. (Sadly Panera is pretty much synonymous with "pre fab") It's also no secret that rave reviews I write are reserved almost exclusively for those independents that genuinely care and put the work into creating and serving stunning menu items. Today a family member asked if I would like to have lunch at the Panera in Fairview Heights IL as they had a gift card. (Reluctantly I said yes) New Menu Items! A Spicy Chicken Sandwich (They dubbed "The Spicy Take") Thai Soup and a Thai Salad were noted We both had the Thai Soup once again Our Palate was greeted with bland mush commodity soup straight out of a bag. (Want Thai Soup, Id highly suggest the Real Thai Restaurant across the street (Tong Phoon) which I've reviewed... its it odd how they manage to serve Amazing Thai Soup and Panera can't seem to figure it out?) Her Thai Salad... Lettuce/Edamame with a decent Peanut Ginger Dressing And finally the worst of it: "The Spicy Take" a sad attempt at a spicy chicken sandwich Think Prefab/Grilled Chicken with mystery cheese slathered with a bit of franks red hot (straight out of the bottle) on (get this) COLD BREAD?!?!? I asked why the bread was cold and if I could get it heated.. to which who I assume was a restaurant manager responded that "The bread is cold because this is designed to be a warm sandwich not a hot sandwich" My response was that is an odd concept and the other kitchen staff member agreed with me! Thankfully they threw it back in the toaster oven they appear to make everything in and it was still one of the worst attempts at a Spicy Chicken Sandwich I've ever had! Panera Bread/Bread Co what are you thinking... oh wait you're a corporate restaurant more interested in profit over quality! read more

I have a Panera Bread near where I live in GA. While passing through, I got off the exit where this one was located and decided to try (St. Louis Bread Company). I rarely write mediocre reviews on here. They usually are raving ones. When I ordered, I requested a large water and was handed a water cup. I explained that I was on a road trip and really needed a large cup. She explained the largest she could give me was a medium as they really don't like to give away a large cup. Meanwhile, they have tons of cups at the self order / pay kiosks. I ordered a bagel and two croissants (road snacks). She sliced the bagel - half way through. Then I took a croissant out. It too was sliced length wise. Who does that? I can only give three stars at best. Sorry. read more

What better way to refuel after a 2.5 mile hike than my favorite place! The atmosphere of St. Louis Bread Co. is unmatched! The workers are so friendly and helpful, the place is clean, and the food is delicious! I got the choose two of a chicken frontega sandwich and half a cesar salad! Try it in your next visit you won't be disappointed! read more

I come here to study a lot. Staff is nice, the managers are great. Sip club is worth it if you study or work a lot in the building. I wiiiiishh sooo bad this location would add more outlets though. The manager told me before they remodeled they would put outlets in the booths next to the fire place. They weren't put in and they've been done with the renovation for awhile now. My food is always correct and timely though. I've ordered here over a 100 times and I've never had an issue with the food. This location is a lot cleaner and more friendly than the Belleville, Ofallon, and Collinsville locations! read more

This location is trash. They rarely ever have the drive thru available. When the drive thru is available you're waiting for a ridiculous amount of time. And when I say ridiculous to the point I promise you're gonna drive off. The rapid pick up isn't rapid at all. I waited 36 mins for a rapid pick up order, which sucks that the app doesn't inform you how long the wait time would be until AFTER you buy. Otherwise I wouldn't have ordered it as I was on my lunch and on a time crunch. I wish I had a picture of the balled up grilled cheese sandwich I was given. Horrible presentation. The soups you'll have broth.. or get lucky to have all the ingredients it should have in them. I do not recommend this location Horrible service, horrible food presentations, horrible time management, simply horrid read more

Bread Co is a popular place to grab a bite to eat. They offer a large variety of quality sandwiches, soups, salads, and baked goods. I love their fresh baked breads. They also have great breakfast sandwiches. read more

This is the first time I've ordered from this location. May be the last. The location is 0.9miles away and it took an hour and 16minute to get my food. I was craving a grilled cheese with tomato soup. Well I got the soup the sandwich had bbq sauce, chicken, onions and cheese. I'm disappointed I told my coworkers no more lunch suggestion from them. read more

Ordered two large salads last week and when I got home I received two small side salads. I called up to let them know and the Gentleman took my name and number and said he would let the Manager know and I could get replacements due to their error. I went today to see the Manager ( India ) and to say that She was RUDE is an understatement basically insinuating that I was lying because her employees don't take down names or numbers. Therefore once again I got screwed by a Woke Manager. I will not buy from Panera or Breadco again and this Manager needs some training on how to treat customers. read more

After moving to the area several years ago, I frequent this establishment quite often. They recently seem to have gotten a new manager. Since then, service has declined. She is very rude to customers and I have heard her yell at the employees. I honestly don't know what Panera was thinking bringing this woman, Amy, to manage the business. I wonder who's managing her? I feel very bad for the kids working there. read more

Wish their corporate would come down here during an unannounced visit and see how their workers live up to the pride of the company. Or just see the type of attitudes they hire. They got my kids order wrong. Even after it was annotated. On the receipt what to omit and they still got it wrong the sandwich order. Would I go back. No. This is not the first time my order has been jacked up. If these teens working doesn't feel like working.. and just there for a paycheck, they should not be dealing with people and their food. Being Hangry is the worst; but when that order is wrong..... a Hangry Beast may eat someone alive. Shiloh takes better care. And has better service. I never had a problem. read more

I'm generally not a Panera fan. I never like what I order except for the Turkey Chili which is seasonal. The menu is very bread centric and all of the salads taste very similar because they have the same lettuce and the same sliced chicken. I was advised by a friend to try Thai Garden Chicken Wonton Bowl (Ginger-chicken wontons, fresh broccoli, spinach, napa cabbage blend, roasted mushroom and onion blend and low-fat Thai chili vinaigrette with cilantro and sesame seeds in our hen broth.) I did so on Tuesday for lunch and it still didn't convert me. I thought the broth was super salty and all the components had little flavor other than the salty broth. Best part is the baguette side because I don't eat a lot of bread. read more

Panera Bread - Thai Garden Chicken Wonton Broth Bowl - Sandwiches Near Me - Fairview Heights, Illinois

Coffee is great. Bread is great soup and sandwiches and also their salads. Service is good atmosphere great everything from breakfast for supper. read more

Takes way too long.. it's not worth the wait. I know the pandemic made things hard but still all other locations are good staffed and quick except for this location.. read more

Soup was cold, not much flavor. Service efficient, friendly, timely. The 3 is for the quality of the soup, 5 for everything else.

The other bad reviews aren't lying . I ordered online, got there pick up my food and left. I open the bag no utensils or napkins. Ok whatever. But the quality control of their food is so bad. I had a sandwich with chicken and avocado on it. The chicken was tough and chewy, and there was a big piece of chicken skin on there too. And then the avocado, it was all on one spot on the sandwich AND the avocado went bad and yet they still served it read more

A long time ago they were great this was years ago. When the French onion soup was awesome & the salads were not all Kale get over it

It's been awhile since I've been to panera but I've been here a few times within the past week. I have to rave about how awesome their customer service is in store. The drive thru is average but inside the bakery...I was really shocked on how I was treated. I felt like I was in chick fil a for a second. LOL! Anyways, I'm not the one to complain but I had an issue with my order the night before and called (after asking a few people if I should complain or not). The manager just told me to come back and they would fix it. There was a temporary supervisor that was super friendly which was great! Something I wasn't expecting! She had to get the actual manger for the store to come and talk to me. Things were solved and I left happy! Now I hope they keep up their friendly customer service! I will definitely be back soon! read more

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This is my first time visiting this particular location for lunch, but the service was pretty speedy and the staff was nice. I tried ordering the green tea, but they didn't have all the ingredients to prepare it i guess because they ran out. They also ran out of all the cream cheeses besides the sour cream kind. Besides the fact that they need to do a better job of staying stocked, it's a nice mellow place and even has a fire place. My pasta is delicious btw. read more

Panera Bread - Chicken tortellini alfredo - Sandwiches Near Me - Fairview Heights, Illinois

Great food every time and customer service. Has Patio seating and felt safe with everything going on.

I love this place! Fresh food and drink. I love that there's always something for any "wanna be" vegans. And their Greek Goddess salad is EVERYTHING!! read more

Panera Bread - Drive thru for Panera?? - Sandwiches Near Me - Fairview Heights, Illinois

So, I enjoy Panera bread for breakfast and lunch. Tonight I really didn't feel like cooking but didn't want anything too heavy like fried chicken or gyros so Panera it is I try to always order ahead, so my order will be waiting for me at the Rapid pick up area. Tonight we order salad and soup. Not just any soup by Broccoli cheddar soup. It's creamy deliciousness is all you really need to fill up on a cool rainy night. Well... Got a little message on my receipt that says "come see us, no soup :-(". Now, it's kinda late so I understand but my son is a picky eater and it's for him. She asked if we wanted another soup? Uumm... No! Manager came out and took my receipt, brought back out another receipt... Order cancelled. And then asked if I wanted something else? I wasn't expecting not to pay. I would've been fine with the credit because I always come to Panera. Called my son and he said any turkey or ham sandwich (very simple but picky eater). So we're all happy. I got my light salad, he got a 2 sandwiches (not sure if that's Normal). The cashier and manager were both nice. The restaurant is normally clean, the employees are always helpful, the food is always fresh and good and there's free wifi. I order through rapid pickup even if I eat in just so my food is ready when I get there. At the end of the day.... Of course I will go back! read more

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Did the rapid order online through my phone so I could come in, get my food & drink, and leave. Well, they ran out of tea. So, we had to wait. If this happened occasionally that would be okay, but is becoming a habit. In the last 4 or 5 visits 3 of them we had to bring it to their attention that they were out of tea. Mr. or Mrs. Manager. Please get with it and stay on top of your store. Running out of stuff like this shouldn't happen. read more

*update* I decided to try them again and give them the benefit of the doubt. But sadly my bagel and chocolate chip cookie were both not fresh. I came at 9 am thinking I would get some fresh goods. And I specifically asked if they had any cookies that were just made. All of the other locations I've been to (in all different states) always give out fresh products. Bummer! Just went through the drive through at this location and they: 1. Didn't fulfill any of my specifications for my sandwich (I asked for a different type of cheese and no sauce) 2. Didn't give me any bread crumbs for the French onion soup 3. Gave me a super stale chocolate chip cookie I usually love Panera so I was really disappointed with this location. read more

Every time I've been here it's been super easy to order get my food and it's always been very good staff is awesome!

Just went in to order something. This store is slowest place on the planet, lady could not get my order right and on top of that she wipes her whole mouth as she was about to get the bagel so I walked out. Never in my life have I ever seen such good hygiene sigh. No courtesy in the fact that there is a customer right in front of you. read more