A couple aircraft delays made for a really long day. I was glad to find someplace that was open. Just me and two other people eating so late. That meant no line. Counter staff friendly and helpful. My pecan berry salad was really good. I love the raspberry dressing. Ditto strawberry tea. Yum. Treated myself to a slice of carrot cake. After today's travel woes, I felt totally justified. It was delicious. So dense, and moist. Loved the generous frosting too. read more

McAlister's Deli - Pecanberry salad - Delis Near Me - Shiloh, Illinois

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This one is hard to do. So I going to do 3 Pros & 3 Cons. 1Pro-Employees are really great. 2Pro-Inside is clean. Ambiance is nice. 3Pro-Bathrooms very clean. 1Con-So slow to order. Rather long line. 2Con-Food is really salty. 3Con-They had to make Tea. Which was finally delivered half way through my meal. Of course hot tea and full cup of ice melted down, yes rather weak, watered down. Yuck. 4Con-line to order. One cashier, no way to get refill. Expensive also. Everyone says Panera is expensive. I would say not as expensive as McAlister Dell. So I doubt I will return. That mostly because of the salty tasting food. Too salty. read more

The most impressive part was a sweet the server was. She had a smile that went from ear to ear. I had the chicken and dumplings soup and a sandwich. They were fast and efficient. The place was full of awesome, local decore, and it was a pleasant place to eat. They play nice radio music while you eat. I recommend this place. read more

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Love their sandwiches, and their carrot cake is so good Friendly, clean environment. read more

Ended up getting a refund after 30 minutes of waiting with no food. Then was asked what did I order, after I gave them my receipt. I eat at McAllister's quite frequently, and I've never had an issue. This is quite possibly the worst location I've ever been to. read more

Ordered a SW Salad and Chef Salad online. Went to pick up the food it was ready to go when we arrived. Once we returned home the horror started. Both salads were made solely of spinach that appeared to have NOT been washed. And the Avocado was molded. I called the restaurant to complain and advise I was coming back to return it for a refund. The explanation given to me from the on duty manager was a poor excuse. She admitted that the Restaurant Mgr required the staff to freeze Avocados once they become old and that was the reason for the bad vegetable. Who freezes Avocados?! She had no excuse for the poor salad prep in general. I will never eat at a McAllisters again. I did get a refund but was still charged a fee for ordering online. Explanation was that they cannot refund that charge. If this is the way they are storing and serving food to customers, it is a matter of time before customers start getting ill or worse. read more

McAlister's Deli - Chef Salad - Delis Near Me - Shiloh, Illinois

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Food was very delicious and plentiful. I had the take two the Savannah salad and Memphian which is a 3.00 up charge. My husband had the french dip and changed to provolone cheese was 1.50 up charge. So beware, everything is an up charge. With 2 teas our lunch came to 35.00. I did have left overs. Service was good. read more

McAlister's Deli - French Dip - Delis Near Me - Shiloh, Illinois

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Their food is Amazing. Especially the corned beef and pastrami sandwiches . I can't wait to go back .

The place is nice. I ordered 1/2 and 1/2 combo I got the I got the king club and the salad with blueberries and strawberries. My nephew order nachos and my sister ordered the club with steak and the club salad read more

McAlister's in Shiloh! Close to Scott AFB, fast, ample parking and well-lit inside and outside. Four of us met for an early evening dinner. The Spud Max is one of my favorites. My wife likes the Just a Spud with Cheese . The staff is friendly and helpful which is great because I find the company app a little clunky and they always help me out. They always make you feel like your business is important to them. The dining room was clean and well maintained. My wife also noticed the bathroom was also clean and well maintained. We will definitely be back with friends and family! read more

Owner Notice.... I love McAlister's however today (Sunday at 1230pm) we were in a very long line when everyone in front of us got to the counter and turned and left the store. We got to the front and were told, "It will be a 45 minute wait on your food. If you would like to wait, I can take your order." There is no way she could have predicted a 45 minute wait in the Deli, and may have cost the owners hundreds of dollars by turning people away at the lunch rush. Sorry for the poor review but someone at the top should be made aware. read more

Went during a lunch rush on Saturday and it was quite busy, but the employees were working hard and the cashier was nice. We got 2 potatoes and a French dip sandwich. All were hot and good. The only thing I could think of wrong is that the sweet tea needed to be sweeter. We will go back. read more

This was our go-to sandwich place, until McAlister's took our favorite sandwich off of their menu! We loved the Orange Cranberry Club and Mac n' Cheese. However service has gone downhill over the years, where we've had to wait an hour for our food during lunch time. Because of the long wait times, we've chosen to look elsewhere for sandwiches. Bring back the Orange Cranberry Club!! read more

For a place that serves salads, they really don't have a very good variety of vegetables to put on them. Tomatoes, cucumbers, and onions. The "veggie" chili was okay, but not great. If you're trying to eat vegan, this may not be the best place to try. read more

McAlister's Deli - Delis Near Me - Shiloh, Illinois

Ive been to this restaurant several times now in the evening. Each time the serves has been terrible. This time was the last straw. When we walked in the workers were standing around gabbing laughing and what I believe was yoga. We order our food and there is only one other couple eating in nut there were no clean tables. And just like each time we have been there our food was not on the correct plate. my pick two sandwich was on his plate with potato salad and his sandwich was on my plate with my soup. And again like every time I have to ask again for the toppings for the country potato soup. When the toppings come out the give me a whole piece of bacon and a green onion that was cut in 1 inch pieces. What happened to this place. It used to be a great place to eat? This place has gone way down hill in the evenings time. I suggest not going there in the evening. read more

Good food. The service was good. The manager was nice; she went around to tables talking with everyone. It was a great experience.

If you order online or to go you MUST check your bag before you leave. They will give you the wrong items. If you order to go at the register make sure it's not on your lunch break because you'll be there 20 minutes minimum even if they're only serving a few people during and a rush make that minimum 30 minutes. I could understand if they were short staffed. There are plenty of employees. There's no service in the building at all and I'm not talking about the internet. read more

Once again... hardly anyone in here and waiting 30 minutes for a to go Turkey sandwich and soup. The guy in front of me who has been waiting longer just asked for a manager. The staff couldn't possibly move any slower, and mostly keep their backs turned to the customers. They talk to each other occasionally, but it doesn't appear to have anything to do with getting the order out. Overall, this place REALLY SUCKS! Update See photos below regarding the spicy turkey melt I ordered and what I ended up with. No lettuce, no tomatoes, no avacado, no sauce, wrong bread. Soup was only filled about halfway up. Trapped waiting for 40 minutes because no one would even acknowledge me. Hope the go out of business. This is a busy area that deserves a better business to fill the space. read more

McAlister's Deli - Can anyone see the difference between the picture on the website and what I got? After 40 minutes waiting - Delis Near Me - Shiloh, Illinois

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Got the worst looking burnt potatoes I've ever seen. Absolute garbage and there's no way they didn't see how terrible they were when putting them in the box. They obviously don't care at all. read more

McAlister's Deli - So burnt they somehow only have half the potato left. - Delis Near Me - Shiloh, Illinois

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We had to dig in the boxes of moldy spuds to find ones that didn't look moldy so we could serve those to our guests. read more

McAlister's Deli - this is a spud from two boxes of moldy spuds that as an employee we had to dig through to find the not molded ones to serve to guests. - Delis Near Me - Shiloh, Illinois

Great place for lunch or dinner. The sandwiches and wraps are amazing. Any selection you get will be perfect. Pay the extra 1$ and get avacodo added to your order. read more

Your store in Shiloh IL is below standard. Came in about 130 pm... two other customers at tables. Over 75% of the remaining tables had not been bussed. At least 3 employees behind counter (plus those in kitchen area) with no customers. As we ate our lunch, a brother of an employee ( the employee had identified the person as his brother when hed walked in) picked up a straw from the floor and put it back in the straw dispenser. Overall, pretty disgusting. Won't be going back. read more

Wonderful service! my order wasn't right and I was frustrated due to the inconvenience. The staff was genuine, apologetic, and made it right. Taking ownership of a mistake and fixing it! well done!!! read more

My sister in law and I went shopping and she suggested eating here. I got the club and it was very good. It had lots of deli meat and it was piled high on crisp toast. I also had the chicken and dumplings soup. It was good, but not hot enough for me. I like my soup screaming hot and this was barely lukewarm. The girl who took our order was super nice and patient with us. I really enjoyed eating here and look forward to going back. read more

McAlister's Deli - The club! - Delis Near Me - Shiloh, Illinois

It's the little things... the food cost aren't equating to the quality/amount of food provided. Having enough dressing is a good start. read more

McAlister's Deli - It's the little things... the food cost aren't equating to the quality/amount of food provided. Having enough dressing is a good start. - Delis Near Me - Shiloh, Illinois

Food was not correct and the kitchen staff was rude. If you don't like your job don't take it out on the customers.

Love their sandwiches... service was incompetent and slow... 30 min+ for a sandwich at 1115 when place is empty... employees act like they don't know what to do... blank clueless looks... poorly managed location... won't be back to this location any time soon read more

I would give no stars if that was possible. We ordered 9 meals for a lunch meeting and the salad had a twig, yes twig in it. When we called to tell the manager, he was too busy and said that isn't possible, that they don't have trees. Really?! I took the salad in to show him after the meeting (I did not eat). He said he credited the salad and still had an attitude. I will Never order from here. read more

Walked the lobby at 845pm. Finally 10 min later employee came out and said they were closed. We said the doer was open Won't eat hear again read more

Good food but the place needed a good cleaning. Service counter was sticky and wet, tables weren't bussed, and floor was dirty. A shame since it was once a great place to eat. I had the club and soup, it was good, soup was lukewarm and I like it warmer, but that's a personal preference. Hubby had a horseradish beef n cheddar. He liked it as well as the potato salad. read more

This specific guest was very kind and sweet. It was somewhat hot but the service was still excellent. When our order was being taken she was still being very sweet, even though I could tell she was hot. Which is better than me because I would not be working in that heat. She was also very quick and was making sure everything with us was taken care of. She wasn't wearing a name tag but I think I heard someone call her Naudia. read more

The food here is decent but the wait times are ridiculous. I try to patron places like this knowing there are covid struggles. The 3 times I've been here it has taken 40+ minutes to get my food and today my to go order is 20 minutes and counting over the time they emailed me it would be done. Do not order this if you need it hot and ready for a meeting. I would suggest closing down the dining room. read more

This location CANNOT get a carryout order correct EVER!!! I try and try to give them another chance because I LOVE the food...and they still can't get it together! Do NOT order lunch for your staff because someones order will be wrong and everyone else will be eating while someone else didn't get their order right!!! So disappointing because this is a great location with tons of customers! Sorry McCallister's "FAIL!" read more

McAllister's has earned a little more love from me due to my recent lunch order ---I had only been there a few times in TN and frankly wasn't too hyped up on them the quality didn't live up to the price but apparently it was just that particular location. I had a french dip and spud the other day and it was very tasty and I ate every last morsel. They have a pretty large menu and options which is great. You can do soup, sammie, potato, salad--they have mac-n-cheese.... I think this is a pretty decent spot for lunch or dinner.... read more

I go to McAlister's Deli somewhat regularly all around town. It's one of my favorite fast casual lunch options and I really like their chili. I had chili today and always have them add cheese and onion. My father ordered a Black Angus Club (Black Angus roast beef, applewood smoked bacon, sharp cheddar, Swiss, red onions, lettuce, tomatoes, horseradish sauce and lite mayo on sliced wheat bread) with a side of macaroni and cheese. Our bill was about $17 and the customer service at this particular location is outstanding. They check on you at least twice during your meal and always refill your drink. read more

45 minute wait for a single sandwich. The turkey melt was definitely not worth it. The workers appeared to move in slow motion having to read tickets 3 times before bagging something up. Infuriating read more

The food was very good and the service was excellent. First time back in a while and we were very pleased. They couldn't have been more helpful and professional. Their menu choices are great. Glad we went there and plan to return. read more

Food could be delicious but it's ALWAYS cold. I've been here 4+ times in the last 6 months and everything I order is less than room temperature. Soup = cold. Mac n cheese = cold. French dip = cold. It's really unbelievable how consistent it is that the food is always cold. read more

Customer service was terrible. Got hung up on multiple times and inconsistent information. The one in Fairview heights is much better.

I love McAlister's. We were at this location right at the lunch hour near, so it was a little busy. We had speedy service and a helpful clerk as we were trying to decide what to have. The soup and grilled cheese that we ordered took quite a while to come out. It was good, but could have been better. The cheese was barely melted in the sandwich. Still, it was very good, but just had room for improvement. read more