The person put my order in wrong and brought the spicy baked ziti with chicken instead of regular. Our pasta was so very dry, requiring us to ask for additional sauce. The Italian Cream Cake is cheesecake, of which I never order. He then said, no, it's not really cheesecake but it most dedicated like it. Had to ask for everything. One employee completely ignored me when I ask for a bag. Food was terrible, service was mediocre at best. Never again!!!! read more

Fazoli's - Baked Ziti with Chicken - Italian Near Me - Fairview Heights, Illinois

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I had an amazing experience! Faith was a pleasure this evening, poor girl was all over the place while the rest of the crew didn't do much. She kept the breadsticks full, very polite, great smile and great customer service. Thanks Faith for all your hard work read more

Been sitting in a line for 35 minutes watching the two drive-through kids play with each other. They got the car in front of me order wrong so I imagine it'll be another 30 minutes. Unless you have absolutely nothing to do but watch the show I would recommend staying away from here. I wonder if the people who own these places actually come to them. read more

40 minutes in line and 15 more at window. Was finally told no one got any bread out to thaw for my meatball sub but I could have the other food I ordered. I just told the window girl to give me anything of equal value because I already have an hour invested. She gave me a bag and when I got home We were missing the salad the food was cold and they gave me a cup with 3 small meatballs in it instead of the surprise food she promised. It ruined supper so I called and got an answering machine. Great management guys. Will never go to Fazoli s again. read more

I Ordered Loaded Fettuccine Alfredo Extra Everything. They Forgot The Chicken & Bacon. I Asked For It. They Gave Me A Little Bit Of Chicken & Bacon Bits. I Asked For Tomato's & The Lady Just Looked @ Me. I Told Her I Would Pay For It, If It Was An Issue. She Proceeds To Charge Me $2 & Gave Me 5 Cherry Tomatoes. When I Asked For More She Said That I Would Have To Pay Again. I Believed This Is Very Absurd & For The Price I Definitely Should Have Gotten More. I Will Not Be Returning To This Fazolis Or Any. read more

I hadn't eaten at this restaurant is years!! Wanting to go to get some spaghetti and come back home, this was the option that was suggested. The customer service was super pleasant and friendly. I went through the drive thru but the dining room was almost full. So this place must have been doing something right! I got home and was delighted by my food presentation. However when I dug into my pasta, it was rather dry. The taste was really good though. Even when I got home, my food was still hot. The breadsticks were delicious as well. If there were more sauce in this dish, I would have gladly given it a 5-star review. read more

Fazoli's - Loaded Baked Spaghetti - Italian Near Me - Fairview Heights, Illinois

I don't know why this place is rated so low on Yelp but I enjoyed my orders (through Doordash). I travel for work so I have tried many Fazoli's and I think this place in particular were very generous with the portions especially with the meat sauce on the spaghetti. I added ($1.88) breaded chicken for my Loaded Fettuccine Alfredo and I was very happy with how much they gave. Overall, I enjoyed the food. I'll order from them again. read more

Fazoli's - Spaghetti with Meat Sauce - Italian Near Me - Fairview Heights, Illinois

I had the loaded chicken bowl. It had mushrooms, bacon, and broccoli with a white sauce. the bread sticks were the best, the service was good! read more

Good enough food but it's gotten pricy over the years, especially for noodles! Decent for a change in fast food.

Ordered in the mobile app and arrived right at the time it gave. I selected to pick up in the drive through because I had 3 kids in car seats, two who were asleep. I told them I had a mobile ordered and pulled around to wait over 15 minutes for the car at the window to get their food. When I finally got to the window she tried to charge me for the wrong order. When she brought my food I asked if it has all been sitting out for 15+ minutes and she snapped yes it has and I should have come in to get it. She said twice that it was a "big order" and I should have come in for an order like that. It was for a family of 5! Then she stalked away before I could respond or check my food for accuracy and didn't return. My order was not correct. Won't return bc of her attitude. Not sure why the first car wasn't pulled forward so my food and the cars behind us could be served. read more

You know what? This place surprised me. My family came here for Sunday lunch and everything was absolutely as perfect as it could have been for a fast food style restaurant. The staff were incredibly nice and helpful, the food was great, and we didn't have to wait for anything. I had a turkey club and it was probably one of the best club sandwiches I have ever had if I'm honest. The bread sticks were fresh and they gave us loads of them which kept the kids happy. If I could say one place they could improve it would be the inside rim of the toilet was gross. However, it was in the men's room and no males were working when we were there. Hats off to the employees. I know working in a restaurant sucks, but you make the best of it and it will help you when you move on in life. We will be coming back here. read more

Love the sauce Carter gave me very good service very nice and well spoken the bread sticks are to die for‼

First week in October (2020) and there was no indoor dining in Illinois. Every drive-thru in this area was jam-packed except for this one. How bad could it be, right? I don't know how you'd drive-thru and then eat any kind of pasta on the go so I opted for the pizza. They call it a double slice of pepperoni pizza for $4.99. It came in a Styrofoam to-go container and they gave me two bread sticks with it. The bread sticks were not good but the pizza was pretty decent. It reminded me of the pizza I used to get in college and order by the slice. It had clearly been cooked earlier and warmed up when I ordered it. It wasn't bad at all. Believe it or not I'd go back! read more

Fazoli's - Pepperoni Pizza Slice - Italian Near Me - Fairview Heights, Illinois

We ordered some food through Instacart; apparently Instacart's description of its wings could be a little more accurate. The garlic-parmesan wings have red pepper on them. Ouch! I can't eat any kind of pepper. I called the Fazoli's that had made the food and was told that the only wings that don't have red pepper in the mix is the sweet barbecue wings. read more

Placed an online order that said it would be ready in 25 minutes showed up 30 minutes later to see the 4 workers standing there talking realize they had not noticed my order so I had to wait even longer for them to make my order. Normally not a big deal to make a simple mistake but no apology, no my bad, no offer to make up for the mistake, nothing at all. The food itself was not great the pasta was dry with little to no sauce. read more

Just moved back to the area and was excited to taste this again. I placed an online order for DRIVE THRU pickup. When I arrived I was told that I had to go inside to get my food. What's the point of drive through pickup if you have to go inside. I took one bite of the food and it was bland. I wish I had taken a picture. Won't be going back read more

Best breadsticks I've ever had, great pasta, I get it every-time I'm in the area favorite place to eat

Everything was great, go in and see Carter he was really nice and helpful. The service was great, my spaghetti was really good and my wife's fettuccini alfredo was some of the best shes ever had. Was so good we even got some desert. read more

everyone was friendly very clean thanks Nikki will go again and will tell others about it thanks for a nice meal out on su

Terrific tonight! Too many times, people only do a review to complain. Tonight, I went to Fazolis, first time in ages, and what a change. Staff were so polite and wonderful, place was very clean, service was great, food even better. Two separate times, someone stopped over to check on me or to offer me more breadsticks. I was so amazed and delighted. Too often our restaurants are going down hill with staff who don't care. Tonight was awesome. The staff should be so pleased with themselves for doing a great job that is certainly being noticed by customers. Thank you and please keep up the great job!!! Wonderful experience. read more

Christina was our waitress she was fantastic!!! Highly recommend especially if she serves you. very helpful and friendly, very quick to ask if we needed anything else and if everything was okay. Great experience. read more

The overall service was great. Everything was clean and the food was great. In particular I would like to point out Carter Allison. He was the perfect employee. read more

Service was awesome. Very clean and nice place to eat. Food was delicious! Will be back if we come through again.

Aaronn was very helpful and kind when he took my order. everyone was very helpful and kind and always made sure I has plenty of breadsticks.

fast food Italian. Might have got them on a bad day! Not busy at all! $$ If you like fast food this is for you! read more

My favorite place for fast food itialian! My fav is Baked spaghetti. This time it was served in round bowls. Usually it's oval type dishes. Bf had the $5 lunch special. Two items and drink. So he had lasagne , salad and drink. Twice breadsticks for us. We did have to go up to the counter and ask for more. O e thing I did notice is that they have gotten narrower! Cutting down I guess. Hehe. All in all I still love this place. Filling and nothing is deep fried! Yummy read more

Ok! How hard is it to get a single order correct. Walk in to order my food they left my salad out of the bag. Got all the way home. NOT SALAD. Wow! Went back asked the Manager to read my receipt to tell me what should be about n the bag. Oh you are missing your salad. He does not ask me if I would still like my salad. He just run off to get a salad. I tell him that I know longer want the salad I would like my money back. He go to cash register and get me the cash back. NO SORRY NO NOTHING. I tell him this is my last time in. Manager Good to hear that. read more

The food here is alway served quick and is quite delicious. However. While in the drive through I noticed that 2 of the female employees had hair that was well below their waist and did not have it up or covered with a hairnet. Just flowing freely around the food and surfaces. This was disturbing to me especially with the current honey badger virus pandemic. I would of given the restaurant a 5 if it wasn't for this because the food is always very good and the workers are very friendly. read more

I decided to go here for the first time in a while....the food was terrible I will NEVER go back. It was a complete waste of my money and time I will never get back. I was highly dissatisfied. read more

Even for a fast food Italian joint, the food leaves something to be said. Where's the flavor? They over do it with the sauce to cover the cardboard-esque noodles. The breadsticks are constantly soggy in my option what their food is, just microwave frozen dinners that they put some extra sauce on it. The only things by that can possibly save this place is the decent size side salad(pre made and kept in mini fridge up front) and the decent service from the cashier. The bread stick attendant seems to want be anywhere other than where they were at. The air smelled stale while the carpet looks led wet, it was a very confusing time. read more

Fazoli's, its fast (sometimes) Italian food, the quality isn't as good as it used to be, however it a nice change of pace from the traditional fast food routine. Even better if you are in the mood for a quick Italian style dinner and are limited on time. No the food will not win any awards or be something you praise to anyone, its just fairly cheap, fast Italian food. As far as this location goes, service has steadily been on the decline. From messing up orders to snippy attitudes customer service is not their strong point. I understand that fast food can be stressful, however its the customers who are keeping you employed so no need to get rude or snippy with them. Hopefully the management here can step up the customer service level here and I will probably give them an extra star. read more

I do have a penchant for going to Fazoli's. I had to go and try the new concept. Real Plates--Really heavy duty plastic. The melamine plates are cool. But they still give you paper cups. They took all the trash cans out. I stood around looking for a can to through my paper cup. you still order at the counter but they have a worker bring you your food. the breadsticks are the best. the first ones they brought out were all buttery and warm. the second ones they brought out were hot but not very buttery. the food was about the same. it was alot easier to eat with the real forks and knives not the plastic forks that the noodles slide off of. they still had the cutlery out on the drink bar. overall i am a bit addicted and will always have room for Fazoli's. read more

I would give this place zero stars if I could. Only because they sent my husband and I home with moldy breadsticks. We asked for some extras when we were dining in. Couldn't finish them all so we took them home with us. With me being pregnant, I was hungry again an hour+ later. I started eating a breadstick and noticed discoloration on it. I went into the kitchen to look at the others and, sure enough, covered in mold. I'm disgusted. With me being pregnant, it worries me even more. I have never had this problem with Fazolis till I came to this location. Never going back!!!! read more

Fazoli's - The mold on our breadsticks. They were still warm from our lunch dining in! - Italian Near Me - Fairview Heights, Illinois

Prices were low, food came out fast. Decided to eat in the store, I ordered the lunch special with lasagna, center was stone cold . Was supposed to get endless breadsticks but never got a second serving. read more

Just finished our Tuesday dinner from Fazoli's on N 159. The delivery was prompt (good job Dasher Rowena), the meal was hot and everything was exactly as ordered. We tried the (new) Duo Chicken Parm/Fettuccini and Chicken Carbonara - both were excellent. The Duo entree is an excellent value. We just had to order the triple chocolate cheesecake for later. Great job Fazoli's! read more

UPDATE: After two positive experiences here, we had an extremely negative experience that will cause us probably never to go back. I want to preface saying I know this is fast food and nothing fancy, but that does not excuse extremely rude service, especially when they advertise themselves as a sit down place. The first two times we went the manager was clearly there - well, this time he was not and it was a whole different place. So different that we thought WE were being rude coming during closing - but no, we checked and it didn't close for another 1.5 hours. The food took 10+ minutes to come out which for a place that before took 1 minute is slow. No big deal. But nothing was said to us when they dropped off the food. No cheese was offered (not so important but noting the difference between manager-present service). They gave us twice as many (soggy) breadsticks as usual which I assume was so they would not have to check up on us, which they didn't. We could hear them having a great time in the back though. It smelled really weird too, and not good weird. The worst part was the woman who was vacuuming. When I asked her if the back was closed, she answered me the nastiest YES with an extremely dirty look. Later she took the condiments from the table, silent, angry looks, super aggressively (like snatched them), with no words as she reached over us. It was almost bizzare. She made us feel so uncomfortable and we wanted to leave ASAP. They forgot about our desert so we had to ask for it, it was not good so it ended up uneaten, and we got the hell out of there. My husband in military uniform thanked them on the way out, they did not acknowledge us at all. Changing my rating to 1 star from 3. OLD: We went here not realizing it was a chain fast food joint, but decided to eat there anyways and were pleasantly surprised. It's definitely fast food but there are really nice restaurant features like booth seating, unlimited breadsticks, fresh grated Parmesan cheese, they bring your food out to you and the food didn't totally taste like it was frozen once. Not too expensive and a way better choice than McDonald's or BK.The service was super nice and it was very clean there. We'll probably go again when craving quick comfort food :) read more

Normally I love Fazoli's however this location in Fairview Heights has been going down hill for a while. The reason I say that is mostly due to the lack of good customer service and from what I experienced this evening poor management. I almost always order the same thing every time I go there which is carbonara. There's only an option with chicken so in the past they usually give me a little extra pasta to make up for the difference that they're not adding in chicken or peas for that matter. So I let the girl, Savannah, know when I placed my order initially about my usual experience with my order and I could tell by the way she was responding that she didn't have any interest in listening to what I was saying. So I figured I'd definitely check my food before I left. Well of course as you see from my picture that nothing I said was listened to. Well, that's not even what got me fired up. She rolled her eyes at me and shook her head and said well this is what it is you're going to have to talk to the manager and I said ok. She started jerking her head around and my children even said something about how sassy and rude she was being. So the manager Eric came to the window and told me that it's not their policy to give more noodles and that's fine too but I told him that's not even the entire issue that his employee was being rude. He actually told me "no she's not and she's not even talking about you." (He did put some dried up plain noodles in a separate bowl for me) This should tell you all you really need to know. Meanwhile she's standing directly behind him with other employees still with all the body language of disrespect. I just decided to move on and drop it and put my experience out here in yelp land so that others may avoid them as well. The Fazolis in Edwardsville seems to be better I guess I'll just take my business there from now on. It probably won't be long, unfortunately before this one closes. Apparently it's difficult to find good people to work at your restaurant. read more

Fazoli's - a bowl of pasta on a table - Italian Near Me - Fairview Heights, Illinois

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Food was good but good luck getting more breadsticks. Had to go and ask for them. They don't bring them around like they used to.

Went through the drive thru on a Tuesday at 4, got home and noticed order was wrong (foul on my part) went back to get the missing part and this is where it got interesting. I walked in the door and the incoming manager gave me a look like I was ruining her day. Once I explained the mix up she rolled her eyes at me and began to snap at the back of house crew. Which, by the way, was one poor lady doing it all by herself. While I was waiting she proceeded to tear down every employee that came across her path. I had to wait and see my food in the window while she still berated the back of house. Once she boxed it up it was pretty much thrown in my face. I was amazed at how unprofessional she was thru the entire encounter. No apology, no courtesy, just get your stuff and get out. I understand they're short staffed like everyone else, but I've never before felt like I owed something to them for getting my order wrong. This is will probably be the last time I get food from this location. read more

The food at this location is absolutely delicious! I ate here a couple times while visiting family over the summer, and I had no complaints at all. All of the dishes were very clean, and I think it's nice that they bring your food to you, and bus the tables. It was just unbelievably cold in there. That's really the only thing I didn't like. read more