I Went through the drive-through at Panera bread today. Purchased two Pick two dinners which consist of a sandwich and a cup of soup when I went to pay, they said it was $24.56 however, when I looked at the receipt, they decided to add a gratuity of two dollars to my bill that I DID NOT authorize!! I called over to the manager. I said what is? They said well you agreed to pay two dollars I said absolutely NOT through the drive-through??!!! I said ABSOLUTELY NOT! The manager ran the bill again. He said he removed it two dollars but when I looked at my bank, it does not show that. So my plea with the public right now is to be very careful when you go through Panera they're charging you for a tip that you did not authorize! Another word for this one is FRAUD! read more

the greenmount crossing panera has been my go-to for years, so i figured i should leave a review. the place is always clean, the food is consistent in quality, and my online orders are always on time. this location is a lot more cozy and efficient than the one in fairview heights, in my experience. if i order something i don't like, i just don't order it again and remember that it's a flaw with corporate and NOT the fault of the workers! in the Greenmount Crossing Panera, i've met with my pastor, studied for finals, cried at my phone, caught up with high school friends, and each time, ive loved it. read more

Panera Bread - mac and cheese with greek goddess cob salad - Sandwiches Near Me - Shiloh, Illinois

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What a clean, updated and consistent Panera with the friendliest staff! I love Panera and admit the franchise has issues. This location, though, is amazing! The bread is so fresh and delicious. Yum! The food is good quality. It's true the franchise pricing has increased substantially. But fresh whole delicious food with healthy options including no-meat options is a must. Every time we come even at odd hours, there is a swell of patrons. Good evidence of this particular establishment. Well done, friends!! read more

Panera Bread - Super fresh good quality - Sandwiches Near Me - Shiloh, Illinois

I stopped into Panera for lunch while I was on the road. I wanted to try one of their new salads which is vegetarian and has avocado and sweet potatoes instead of meat. This salad didn't disappoint, it tasted great and the flavors blended well. It was about $10 and came with a side of chips. This Panera was clean and the service was friendly, the order was on time. Overall a great experience here. read more

Panera Bread - Sandwiches Near Me - Shiloh, Illinois

We were looking for another breakfast restaurant so we went to Panera off Green Mount Rd. Shiloh, Il We found the coffee pots dirty, and table not cleaned off, and the walls spattered with some kind of substance. Until they clean this restaurant up we will not return. read more

This is a typical Panera/St. Louis Bread Company. I like to go to Panera to work for a few hours in a day as I work from home and like to get out a few days a week. I definitely avoid the lunch hour and usually go in the mornings or between 1pm-4pm. I am a member of the Sip Club for unlimited beverages and like all Panera cafes in general because they are open all day and the music is not too loud and decent to work to. Wi-fi is good. Food isn't the greatest, but I can grab a bagel or lunch and work without feeling like I need to leave - it's never so full that I feel like people are running out of places to sit. I live in Fairview Heights but I do not like the layout of that café - too many seats right in the bakery/ordering area so it's louder. I now have been going to the Shiloh location on Green Mountain Crossing a few times a week. I am rating this location a 4 - good. I like the seating arrangement because I can always find a booth along a wall or in a corner to retreat to. The temp here is good for sitting. Food comes fairly quickly. Most employees are friendly and lines get long, understandable. Also they are out of items occasionally, that is also understandable but I wish they'd put up a sign or something to alert people. Today, they were out of butter. I sometimes would order baguette or croissant to have with coffee. Today, I didn't know there was no butter until I picked up my baguette. I left off a star because of cleanliness, unfortunately. Sometimes I sit here for 2-3 hours and not see anyone walk around and clean off tables. This should be done at least hourly. Most people sit at tables over and over without them being cleaned. I'm not overly paranoid or freaking out about COVID - I just have worked in food and beverage and this practice of an employee going around to do a property walk, cleaning tables, picking up garbage and straightening chairs should be done often. I sat there doing training for almost four hours before I saw someone come around. I do the "cafe-lizard" thing often and I carry around packages of Clorox wipes and use them myself because I'm usually eating, drinking and using my laptop and mouse and it's just a good practice. I hope the managers see this and ensure it starts happing more often. I'll keep coming though, with my wipes. read more

Panera Bread better get its act together and reduce their prices! I can go across the street to 54th Street Bar and grill and get a much bigger and higher quality meal for the same price or cheaper! Keep up, Panera, keep up or you're out! People expect high quality food for a reasonable price! read more

My husband and I ate there this evening. This place is FILTHY, and the drink area is STICKY. Wait, time was RIDICULOUS. I wanted a salad, and they were out, so I ordered the chicken teriyaki bowl, yuck. I get that people are understaffed. However; to keep the business running as normal as possible, employees and management have to wear 2 or 3 hates. It sucks that it has to be that way. But on the positive side, the cashier was pleasant. read more

Panera Bread - two plates of food on a table - Sandwiches Near Me - Shiloh, Illinois

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8:30 am on a Sunday, 30 people in the restaurant and they're out of coffee. Seriously, I don't know what was going on here, but the staff seemed completely confused. The coffee thing was too much. I'm sorry, but if you last brewed coffee at 6:30 and the place is busy, you might want to think about brewing some more. Other than the lack of coffee and the huge line that reached back to the door, the food was the same as always. So, it was good. I'm not a huge fan of Panera. I'd give them about 3/5 for their food on a normal day. read more

Panera Bread - He took the light roast. In the meantime, I completely emptied the dark roast and had 1/2 cup of coffee. - Sandwiches Near Me - Shiloh, Illinois

I like the food usually and service is usually good. But each location has its own issues. For example this location has almost every booth seat torn, ripped or extremely worn out. read more

Panera Bread - Sandwiches Near Me - Shiloh, Illinois

This is the worst bread co ever. Waited in the drive thru for over 30 min, said screw it and went inside, only to be told to wait....... The layout is horrible, and the service sucks. read more

The food is amazing I love it and the drink are delicious I eat there anytime I can. read more

This place is struggling big time. The food was good, but the place was not clean at all, so I won't be back. It was hard to pick a seat because there was food all over the floor. The drink area was a sticky mess and even the floor in front of it was wet. People in our party used both the men's and women's restrooms and they were both horrendous. The walls and floor were filthy and looked liked it hadn't been cleaned in quite a while. The crooked light fixture above our table had dust and webs on it. The outside shrubs and landscaping had trash in it. Honestly, they need to close this location down and just clean it from top to bottom because it appears they gave up on tidying it up a long time ago. read more

The quality of food and service has declined, but the prices keep increasing. The direct result of the horrible government policies causing inflation. I will continue to frequent the restaurant, but on a lesser scale. read more

This place always is out of something. The breakfast sandwiches have really been slacking lately. Like are you kidding me?? This is ridiculous. I've been going here for years and it's gone so downhill. This is supposed to be a bacon egg and cheese on ciabatta sandwhich. Such BS. read more

Panera Bread - Sandwiches Near Me - Shiloh, Illinois

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Not the best I've visited. Disappointed actually. This was supposed to be a chipotle chicken avocado melt. For what I paid I would have hoped for some substance other than 2 slices of one inch bread with a few pieces of chicken and avocado. No flavor whatsoever either. Go to subway and pay half for twice as much read more

Panera Bread - Lots of bread, little shredded chicken and 2 small chunks of avocado - Sandwiches Near Me - Shiloh, Illinois

Horrible service. Waited 35 minutes for my food. Lots of workers in food prep but they moved sooo slow. At one point a worker behind counter called out to ask if they needed help. They said NO. So so slow. Then when I got home with my order it was wrong. Never again read more

I think I made my last visit to St. Louis Bread Co/Panera. Taking the family to a deli/bakery should NOT cost $40 for two adults and two kids. Way too pricey for my blood. The drinks are $2.49 for a small fountain drink . Ridiculous! Don't get me wrong, the food is great! The sandwiches and pastries are delicious. It's just too expensive! We are talking about a deli chain here! read more

Food is still decent tasting, but portion sizes and prices are awful now. Panera used to be a local staple, now it's a national laughing stock. read more

Most dog shit place ive been too. Bread was rock solid. The salad was doo doo fart. I would rather eat literal shit than this monkey ass of a place. read more

This is the most friendliest customer service i've ever experienced! I usuallly come in about 3 mornings a week to take refreshments to co workers and i've never had a bad experience. Each and every employee has such a pleasant personality! Kiddos to everyone and a much continued success! God bless you all..#TonyTiger read more

Whenever I'm over in this area, I love going to this Panera. I think it's one of the best. I've never had a bad experience here. They always have so many choices for pastries. I can never pass up that .99 cent pastry with my order! The service is friendly and the food is always fresh and tasty. I was surprised that they now bring your food to the table. That's kind of cool! I had the "you pick two", salad and sandwich. I adore the turkey, apple, white cheddar! I could eat that sandwich every day of my life! I also love the tea selections. read more

How can a bagel be so dry and weedy? Pretty sure this was yesterday's bagel. If it was made this morning you need to go back to the drawing board or stop selling bagels. Only gets two stars because staff are nice. read more

This panera is a joke waited 20 minutes in the drive thru ordered a chicken caprese sandwich and was given the sandwich with no bread and they were out of mozzarella for the sandwich I'm done with panera read more

Why was the bread bigger than the main meal of a grilled cheese? The bread is shrunk. Why would they serve this to anyone? $4-$5 for a shrunk burnt up grilled cheese. I would of made a better one at home. read more

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I come here about a couple times a month to get my soup fix or when I'm sick. Usually service is decent and the food is ok. They now bring your order to the table which is nice. Anyhow, I put in a mobile/rapid order to pick up for dinner because I had just gotten my tooth pulled in the AM and couldn't do solid food. After a couple of bites into the cheddar broccoli soup, I bit into something hard and when I looked, it was a really tiny pebble! How does that get into soup?!? Looking back I should've called or contacted customer service but it is what it is. For that experience I wish I could give it a zero star instead of one :( read more

Panera Bread - A tiny pebble in my soup after washing it. - Sandwiches Near Me - Shiloh, Illinois

Not impressed went in for a breakfast sandwich and they were out of eggs. The line to order was held up because they couldn't find a manager to make change for the cashier. read more

Lately, it seems like if I go through drive thru, my order is never right. I get a large iced coffee. Usually either omit the splenda or too much milk or no milk. I tried to do a rapid order and iced coffee was not even on the menu. Today, I got an egg white wrap. The wrap was hard and the egg white was a little dry and WAY too much spinach. I usually do a rapid pick up. They inside always gets my order right. Idk what the difference might be. read more

This space is being renovated and that is completely ok. Food is usually good. The service however is very subpar. Today, for instance, I went in for a drink twice. The first time the machine was being worked on which I understand but it seemed as though no one cared to offer a solution. Instead they walk past and stare at you as though they are confused as to why you're waiting at the counter. The second time, there is no Diet Pepsi out of the single soda fountain where there is only one diet choice. Luckily they were able to pull some from the drive through. However, while I'm waiting, two other guests left disgruntled because there was a lack of inventory to fulfill their order. Being out of Diet Pepsi is a very normal phenomenon and should be rectified for a place that offers you the opportunity to get a drink every 2 hours. read more

I've been here twice in the last 3 days. One day I carried out, the other was delivery. Once I got home with my carry out, I realized they had forgotten my chips with my meal. No big deal, just bummed cause I paid for it. Two days later I ordered online for delivery cause we had family in town, and they don't have this near them. This time I even put "don't forget the chips" on my order. Food comes, I unpack on the table........no chips. Again, not a huge deal except it's twice in 3 days, and I wrote it on paper! I'm not a caller/complainer, but my mom is. She called them and explained the situation. Kelly, the manager who handled our call was completely amazing. Even though we said it wasn't a big deal, she acted as if it was, and didn't brush it off, which made me feel good that they took such pride in making our order right! She told us she would discuss the issues with the staff, and had the driver come back and make the order more than right. The driver took responsibility for the mistake and seemed truly sorry. 5 even with the mistakes. The help and care Kelly provided, and the integrity of the driver will keep me coming back for sure! read more

After today's visit, you can bet that I'll never darken the doors or make an appearance in the drive-thru ever again. I bought a smoothie which is whatever, it is what is, doesn't really change; also got a cup of squash soup and a baguette, also easy. But, unfortunately it's not that easy because the cup was placed UPSIDE DOWN in my bag with the lid resting loosely on the bottom. So naturally, when I went to pick it up out of the bag, it spilled everywhere! Honestly I don't like to write bad reviews but I mean, I could have been burnt if the soup was hot enough, don't think that would have gone over well. Instruct your staff to place items right-side up please. read more

This Panera cannot seem to get it right, especially when it really matters. My friend is vegetarian and has TWICE (two different times) ordered a vegetarian menu item that then had meat when she opened it at home. First time was a noodle bowl ordered on the app that then had chicken, second time was a drive through order of an egg and cheese breakfast sandwich on ciabatta (menu item, 0 customization) that then had bacon on it (to make it worse the bread was a baguette, not ciabatta). It's a shame, but we're getting tired of wasting money. read more

My family is a regular customer here almost every single day. The fact that every time we come our order is wrong almost every single time is ridiculous. Over the past 4 years this place has gone completely downhill. This used to be the most reliable panera in our area, it's a joke now. Today it was wrong bread, egg, and cheese. I paid for an extra customizable option and didn't realize until pulling off that it was completely wrong, after waiting 20 mins for our rapid pickup. It's so frustrating to pay $20 for a "to-go" breakfast and it be absolutely wrong. Apparently, the lady checked the bag and sticker, confirming it was right to my mother. Like are you kidding? Just do better. Take the time to make sure stuff is correct. It's really not that hard, as a former Panera employee at this location!! read more

I came in for coffee. Hotel coffee is terrible. This turned out to be a panera bread. Service was excellent, place was clean and bright, staff was very polite. I wish they were closer to me. The two I have lived near are far from friendly. Light Colombian coffee was good and of course, their cinnamon crunch bagels are delicious . read more

Always love it here. Very busy but they do GREAT! Today my online order didn't go through so the manager made my order for me and the staff was so friendly. They even gave us free cookies for a system error! read more

Placed my order 24 hours early to make sure we get the right bagel selection. Upon pick up, we were told they ran out of bagels. Basically they did not set aside our order and wasted driving for over an hour. Shift manager said sorry you should have placed your order for same day pick up. She meant it too like it was our fault for ordering a day early. We tried ordering same day and they were out so we ordered a day early...it made no difference. read more

Panera Bread - Receipt - Sandwiches Near Me - Shiloh, Illinois

I love Panera's classics (fruit smoothies & bagels!) and they are constantly adding new flavorful options to the menu. I like that you can order ahead of time, and have your food ready to pick up when you get there! If you don't want to spend the time on your phone, though, it doesn't take long for them to assemble while you wait. Panera has so many delicious bakery options, and their lunch/light dinner options are made with high end ingredients and fresh produce. This location is nice! It is very clean, and the workers are friendly and fast. read more

Needless to point out that this location already has poor reviews... Many for BAD QUALITY and CONSTANT MISTAKES on orders... Panera's food is way too expensive to keep tolerating this garbage... Last time they didn't put a bread bowl in the order that they charged us for, and offered to compensate us by giving us a free bread bowl next time... Hmmm... somehow giving me something that I already paid for doesn't seem free... And next time!!! WTF?!... How about now... or give a bill credit... but to say I'll give you the bread bowl you paid for today on you next visit is absolutely ridiculous! They eventually fixed the mistake, but not without a lot of pain on our end. This time we ordered online and asked for Turkey to be substituted for chicken on a strawberry poppyseed salad... Instead of roasted turkey, they added lunch meat turkey.... Upon letting them know, the manager BLAMED us for not specifying on the order because in the comments I simply said "please substitute turkey for chicken"... I guess I was not thinking they would put slimy lunch meat turkey instead of the thicker and drier roasted turkey... How stupid can I be! And that was exactly the sentiment from the store manager (Alicia)and even the home office customer service (John G.). John G also justified the slimy turkey by saying that they don't even have anything on the menu that has roasted turkey right now so there was no other option... which is why I included the picture of the "Roasted Turkey" avocado BLT... to expose his LIE and in general jackassedness for not knowing his own stores products and then acting as if their ripped off customer is an idiot... I hope many people read this who have had a similar experience and make them pay many times over for treating people like this... And charging astronomical prices for poor quality... Do not support them!!! Another thought... If you have 2 kinds of turkey... perhaps someone could call the customer number provided with the order and politely ask "Would you like Roasted Turkey or Sandwich Turkey on your salad?" Perhaps that would have made a happy customer, saved tons of phone calls and time and keep you from getting crappy reviews on YELP... But what do I know I'm just a dumb pain your ass customer! read more

Panera Bread - Panera Substituted Lunch meat turkey instead of roasted turkey for chicken on strawberry poppyseed salad - Sandwiches Near Me - Shiloh, Illinois

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Pretty good overall except that wrong orders aren't uncommon in the drive thru. Also there's a guy that works here that thinks he's hilarious and makes a joke after every single thing you say. I actually went to Qdoba one day because I saw that he was the only cashier. read more

Walked into this place and stood at the register for about 10 minutes until the group of employees even noticed I was ready to take an order while they were working behind the register. After I stated I'm ready to order, the manager said "we just assumed you were trying to figure out your order". While I was taking my order, the manager was taking bagel inventory and when I was speaking she was shaking her head with her back toward the cash register. Then we placed our order and in the middle of placing our order the manager said to us that the dining facility is closed and you will have to get your order to go. While the manager told me this information there were people still seated in the dining room eating. I mentioned such things to the manager and she said that she would be asking the customers to leave as they were closing in a couple of minutes. Please note. My kitchen is under remodel so I came to Panera specifically to sit down to eat dinner. Anyways, we placed our order. Waited about 20 minutes and the customer service associate forgot to get our bagels ready for us as we order these to go. While also waiting the customer service associate cashier forgot to give us our cups to enable us to create a drink at the soda fountain. While waiting for our order the employees were standing around on their phones while other employees were slowly preparing food. Employees also did not have their hair in buns and a few of the girls had hair to their waist. Ew. So then the cook manager stated we could sit outside. So we sat outside to eat. When we finished eating we searched for a trash bin to put our food in. No trash bin was available for outdoor seating. So we placed our trash in front of the door way assuming an employees would come outside eventually that he or she would eventually see our trash. After leaving our trash an employee came outside and tried to come up to us to say something but we kept walking away. Don't go to this location. It is very dirty, unorganized. The manager does not have a grasp on her employees and to get things done in a timely manner. read more