The food is always great. We go there maybe once a month. The online ordering thing has a weird glitch that is awkward compared to any other company we have ordered from. When I called to tell them that they left the cookies out of the order, they put the manager on the phone and she suggested we come back to the store to pick up two cookies. It was raining and I really didn't want to get out again so I just wanted a credit on my card. The manager said they had no way to do that but they would put my name on a list and we could just ask for two cookies the next time we came in. They have no way of putting a credit on a card, or do they just not know how to do so? read more

HORRIBLE EXPERIENCE!!! Today I placed an on line order for curbside pickup. I arrived 10 minutes early. I received a text that my order was ready and someone would be out shortly with my food. I then received another text that my order did not go through. The manager (Kendrick) comes to my car and apologizes. He then says he could put through my order and asks for my credit card and says he cannot give it to me for free. I NEVER ASKED FOR ANYTHING FREE! He says he has my order details and says it should be about 5-7 minutes. He comes out again and one of my items is unavailable. I said forget the whole thing and got my card back. This jerk manager wouldn't even give me my "free" birthday cookie. I guarantee you if I were white this white manager would have offered some kind of compensation. I WILL NEVER GO BACK!!! read more

The guy who decided to help the cashier on shift on the at 12:20 on 9/16 the black loud flamboyant guy was very dismissive and offensive and I'm pretty sure said something to the other cashier about their customer (me) that I couldn't hear the first time when he had to yell out and repeat himself as she laughed out loud. Rude and disrespectful. First time coming since I'm new to the other area. I love coming to eat but will look at a different location unfortunately. Can do better with their customers, seems like my little family with my 3 year old didn't fit the description of the usual crowd the elderly and seem it was ok to carry himself in this manner. He seems to be the manager, but could be wrong. Everyone just seem unhappy to be working there read more

Ordered the buffalo nachos and ultimate and all I got was chips with reminisce of toppings. I promise you won't have to worry about me frequenting your establishment. The young lady who my order was great but the supervisor out mgr was clueless. read more

Horrible customer service from the cashier and manager when asking about the tea pass program. Very dismissive and unwilling to explain the promotion. I don't understand the frustration of answering questions about a service your company offers. I was told I would have to look on the app and figure it out. read more

Ordered today 07/07/24 shut this place down before they get someone seriously ill. I ordered a spud with 2 extra sour creams 1 came in a soup and the other came with mold. Love yourselves people keep the family away. read more

McAlister's Deli - Moldy sour cream. - Delis Near Me - Cedar Hill, Texas

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I had a curbside order but no one ever came. I tapped "I'm here" 2 times. Pick up was for 8::38 I called the store twice and no answer. I finally went inside at 9:05. My food was sitting on the counter. I asked why no one brought it out and the cashier just shrugged her shoulders. Horrible service and my food was COLD! read more

Forgot my chips and 2 desserts for online order. Gave me wrong sandwich. Messed up other sandwich too.

Quick easy fast and good! Great club sandwich every single time. The gentleman that took my order was great super friendly and even recommended the app read more

0 stars. I did the pick 2. I ordered a spud max. the potato was burnt. I also ordered a slice of carrot cake. to my surprise the carrots in the cake were molded read more

McAlister's Deli - Delis Near Me - Cedar Hill, Texas

I had a blt my second time ordering here . I simply enjoy their Blt sandwiches. It comes with sides . I had the chips and brownies.

I got the club sandwich. It was okay. The bread was hard and I needed more mayo and add onion. But it satisfied my hunger. read more

McAlister's Deli - McAlister's Club - Delis Near Me - Cedar Hill, Texas

I was hungry after helping someone move all day and decided to drive out to Cedar Hill to get something to eat. I ordered Ultimate Nachos go so I can enjoy my meal and rest at home. Well... I got all the way home in Dallas and I only had the chips in the container. I immediately called the store to inform the manager. The phone was silent. I asked her what is the fix here? I told her I didn't want to drive back to Cedar Hill to get the and to just refund the money and I will go near me to get something else to eat. Yolanda, told me that the best she could do for me is for me to drive back to Cedar Hill to get a refund or get my order remade. Very disappointed in the lack of sympathy. read more

McAlister's Deli - Only chips - Delis Near Me - Cedar Hill, Texas

Well McAlister's has gained my trust back and I'm back to being a Top Patron. Maybe I caught you guys on a bad day last time but you guys definitely redeemed yourselves. The sandwiches were on Point. I always get the King Club whenever I go to McAlister's. Its the best bang for your buck lol. I'd also like to give a special shout out and thanks to Ms. Makayla who reached out, apologized, and sent me a gift card to make up for my lst experience. read more

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McAlisters is a great go to when you are out and about. This one on particular is right in the heart of Cedar Hills shopping area and is spacious with plenty of seating. I love that there are so many options to chose from on the menu from pastas to soups to nachos. Plus -how can you beat $1.99 kids meal (that they've recently revamped with more options). I recently had the broccoli cheese soup in a bread bowl. It hit the spot with this cold weather we've recently had. Another gem on the menu is the nachos...now it's not your usually Tex mex nachos - it's more like runny cheese, chili, black beans and pico. Definitely worth trying!! Also don't forget the mango or peach tea. It is tea die for! read more

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Gave our local McAlister's Deli another try. This time we thought we'd dine in and we might have better luck! Still disappointed in our experience. This time my husband ordered a grilled chicken soup with chips. The presentation was horrible and the food was just ok. My cup of potato soup mediocre at best. The most disappointing part... a manager checked each order as it left the window and approved this sandwich to go out! read more

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The New York pastrami sandwich was good. The mac and cheese was salty. But the reason for my one star review is the cleanliness of the restaurant. It seems to me like the haven't mopped in ages, there's dirty sport on the floor and the counters are sticky and smelly. For a food setting, I think they should pay more attention to the details, someone could get sick. read more

Great customer service. Was greeted with a welcoming attitude from the staff that has a sense of humor. The wait time was short and the order was not only correct, it was delivered with the same energy. If I lived closer to the location I would definitely return for the service delivered by Janice. read more

I love this place. I come here about once a week, especially in the summer. The sandwiches are delicious and I love their sides. Tea is amazing and the people are usually pretty friendly. This is my place to visit for sandwiches and I always wish they had one closer to my parents house when I visit them in California so I can share this restaurant with them. read more

It's always a hit or miss with them. I ordered a cookie and I get something thats hard as a rock. I ordered a smocked pepper jack sandwich and I get a damn chicken one. I feel like no one checks orders. It even says Smocked pepper jack in the damn container. read more

McAlister's Deli - The order u got - Delis Near Me - Cedar Hill, Texas

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Ooof. I was kinda surprised. We were hungry after a hike so we ordered food here online and were actually a couple minutes late picking up. I go to the online order pick up register to get our food and the girl there is talking to some guy from smoothie king who hadn't ordered anything. Totally fine! I didn't mind waiting a couple minutes... But then they were done talking and she dipped out before talking to me. I figured I maybe misunderstood something and then waited quite a while thinking she would come back but she didn't. Then some guy asked if I had an online order. I advised yes and he told me he couldn't find my order on the screen and then also dipped out to go clean stuff in the dining area before I could respond. Finally a woman who looked like she might be the manager showed up. I let her know I was waiting for an online order which was apparently right behind the registers on the bar the whole time but she let me know that they were out of the Mac and cheese and asked if I was ok to wait another 15 minutes for it. We were really hungry so we did not want to wait longer and she said to pick another side. We picked a cup of soup and she asked if it was ok if it cost extra... Usually I wouldn't mind but at that point, it was not ok. I had waited quite a while and been ignored by 2 people... So I said no it was not ok and she acted like I was being ridiculous. It's like $1-ish extra for the soup and they were out of the sides we had requested. It's pretty normal for companies to comp the difference at that point. Once we finally got our food, I asked where I could find the cream and sugar for coffee (a very normal thing when ordering coffee) and they acted like I was inconveniencing them. When I finally got to eat my sandwich, it tasted like the inside of a nail salon. The pickles looked squished and questionable. I hope this was just an off day for them but I am not pleased with this experience read more

I've been a huge fan of McAlister's especially when they had the muffuletta, which they disappointedly discontinued. This is one if their newer restaurants in the area. My first thoughts were Of New York as they have pushed the brink of capacity with all the tables and chairs they tried to fit in what seems a smaller footprint. The customer service was superb, however the quality of food is not what it once was. I dined on the chicken spud with a side of queso and sweet tea with a lemon. The tea is phenomenal as always. But the chicken on the spud has changed. It's no longer grilled chicken strips. The consistency was more like sliced deli meat. The queso was good and was a life saver for my baked potato. All in all I would say my visit is a solid 3 stars. read more

First time I've been here although it won't be my last. I had a half a BLT and a cup of Tomato soup. Both were very good. I also ordered a nice piece of carrot cake to bring home and the slice was very generous... My waiters name was Kyndric and he was great! Always had a smile and made sure that he was getting my order correct. I hope his Manager notices how good he is and gives him the kudos he deserve for how he handles the public. This is definitely a restaurant I will come back too read more

McAlister's Deli - Kyndric was a pleasure to order from!!! - Delis Near Me - Cedar Hill, Texas

ordered two chipotle chicken and bacon baked potatoes yesterday..the potatoes were leftovers and the chicken was not fresh. The food is rather expensive to not be fresh.. read more

I had a side salad and on top it looked nice but once I stirred it around, there was nothing but old brown looking pieces of lettuce and the tomatoes were mushy. And I had what was supposed to be bacon bits was a undercooked piece of bacon. read more

McAlister's Deli - This is what the majority of my salad consisted of. Mushy tomatoes and bad lettuce. - Delis Near Me - Cedar Hill, Texas

This location is consistently very dirty and very behind on bussing/cleaning tables. Today I had to wait in line for about 20 minutes to order. Once I got to the front to order, the worker was visibly annoyed and unhelpful. After ordering, I went to look for a place for the 5 of us to sit. There were some open tables, but they were all filthy. I'm not against taking out my baby wipes and cleaning off a tabletop, but these tables were still full of dishes, cups, and food. I wouldn't have had anywhere to put those things if I were to take cleaning into my own hands. So, we had to take the only option, which was a 4 top and just add another chair on the end. This made a very narrow walk way. After sitting and waiting for our food for 30 minutes, a worker finally comes to bus the dirty tables. She noticed the chair on the end of our table and moved it (my son, who had been sitting in it, was in the bathroom) without saying anything to us. I told her we were using that, and she said she'd put it back after she walked back through bc she needed the room. Well, when she came back through, she told me it's a fire hazar, and it can't be there. She didn't offer to assist with relocating us to a different table or any solution, for that matter. I asked her where we were supposed to go since there were 5 of us. She said, "groups of 5 usually just push tables together." As if I can't figure that out myself. My point was there were no clean or unoccupied tables to push together. Luckily, a family overheard and offered to scrunch together along the long booth and allow us to sit with them. It was a pretty uncomfortable and unpleasant situation. It still was another 10 minutes before she even got the other tables cleaned off. We ended up getting our food an hour after we got to the restaurant. read more

Great management! Food is always prepared well and out quick! Employees are friendly and attentive. Also very clean restaurant

Good food and a great variety. I recommend the New Yorker or Rueben sandwiches and of course a loaded baked potato is always warm and delicious. read more

I loved this location. Very clean and courteous workers. The food was fresh, warm and tasty. I've been to McAlisters before but only chose spuds. The sandwiches are a nice light choice for lunch. Lemonades are the best. read more

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This location is terrible and the service is consistently piss poor. I order online at 10:30. Order to be ready at 10:48. O arrive a check in jist before 11. 10 minutes latwr still waiting on curbside. O go in and the lady tells me their system is down. I had to request a remake. Nothing offered for my inconvenience. Just a sorry apology. The last 3 times I visited same thing. What is even the purpose of offering a service you don't intend to provide. I gave a tip on my order and for what? No one in this establishment deserves gratuity. read more

Is there a lesser rating than 1 star???? Yelp won't even let me not select a star to post the review I have been here waiting on my food for 45 minutes with a number on my table and the manager says I thought we gave you your food. I'm pissed beyond words can explain. There is no damn body in here and the manager says that. Whewwww I asked the worker please get the manager as she brings the food (and it was wrong I might add) Manager comes and I just said I want a refund this is simply unacceptable and told that to her face. Never again. Get it together McAlister's Cedar Hill read more

Food is fresh and service is pleasant. One of my favorite spots

The forgot my bread bowl and potato salad. They added cheese to my sandwhich when I requested none ( it's even on receipt). Macaroni was cold and over cooked. Every mistake that could be made was made. read more

After walking around the local park we decided to have salads for our dinner. We came to this McAlisters cause it's the closest to the house. I was debating if I wanted a spud to go with my Taco Salad.. but I declined. My GF got the Caesar Salad and Tortilla Soup. Food didn't take long to come out either. We had a young nice gentleman named KENDRICK who brought out our food. He kept apologizing for not bringing out the food the same time as my GF. He didn't need to apologize, he only has so many hands. He even offered to get me a sweet tea cause on the house. He did mentioned he only has been working here for only 5 days. He has excellent people skills and very polite. His service made our food much tastier. Thanks bud! read more

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Every white person got their food on time and were promptly served and asked if everything was taken care of. I was the only non white person that never received my food and I was ignored by all staff members. It was just a bowl of soup I ordered at 1153am. By 1245pm, I asked where my food was, and the staff didn't care to help. read more

First time trying them and WOW is all I can say. We love a good turkey sandwich with soup and this is it!! The sweet tea was perfect. Will be going back. read more

McAlister's Deli - Turkey sandwich with broccoli cheddar soup and a sweet tea was sooooo bomb!!! - Delis Near Me - Cedar Hill, Texas

The girl with the braids down to her butt, urinated all over the toilet seat. I went into your restroom right after her. She also definitely did not wash her hands. That's disgusting. read more

Great menu items to choose from. Glad we got this restaurant in town. Nice alternative to your greasy cheeseburger chains. Portions are huge, employees are very friendly. Chocolate chip cookies are to die for!!!!!! If you are ordering during lunch you might want to order online as they get quite busy during that time. Someone posted a brocolli cheese soup bread bowl that looked amazing. Cant wait to try it. We have tried the club which is never a disappointment. The spuds no matter how you order them are delicious. Tuna salad is amazing and again such huge portions. Food is served on actual plates and the dining area is very large. Nice setup where you order. Thx McCalisters. read more

The food is the same. The service sucks. I stood at the counter for several mins until they spoke. I had already called my order in so they were not taking my order. They finally helped me i got my order but i sat and watched for about 10 mins to write this review. They did everyone like this didnt matter sex, ethnicity, age. They are an equal opportunity bad customer servers. read more

This place is a family favorite. We ALWAYS love the food and receive excellent service with a smile, but today Katie showed what real customer service looks like. We had a mild concern with our order, politely brought it to her attention, and she immediately apologized and offered an instant resolution. Customer service at its best. 5 every. Time. We Mcalister's!!!! read more