Two reviews and a tip:
About a month ago was my 2nd visit here. I recall the first time being pretty good. Today for me was just average. Today for my son was horrible.
Read on.
First review is on the gal that did my pedicure. She was efficient and did a "good enough" job. Nothing to write home about. No fabulous leg/foot massage. And the chairs are ho-hum. I'd have given her 3 or 3.5 stars.
But I'm leaving 1 star based on the crappy attitude given my son by LISA.
Plenty of little girls go with their moms and get pedicures, right? Plenty of men get pedicures, right? So why not a boy? An 8 year old boy. I figured it would be a nice treat and some decent mother-son time. (Note, he could have stayed home with dad, but I asked if he wanted to come with me and he said yes. Great.
Walked in to see if they had availability to do a pedicure for me and my son (who was standing next to me). I got the nod and "you pick out color." Done.
Every chair was vacant, minus one that was 2 away from the end. The water was placed for me in the chair closest to the wall. I again said "my son would like a pedicure too please and I'd like him to sit next to me." The response was that the lady next to my chair was almost done and he'd sit there. Ok, whatever.
5 minutes later lady is done and vacates chair. 5 minutes even later I again ask about my son. Lady comes and fills with water. I'm getting a cold vibe from her, but figure it's likely just me. I tell my son to come and sit and put his feet in the water. He says "I'm not getting MY nails painted mom!" I get that must have been a bit frustrating for the lady since she had gone to the trouble of turning on a nob. But Lady turns with a vast twist and walks away. I let my boy know there will be no polish. He gets up in the chair. Other employee fetches gal and she returns with a chip on her shoulder.
It's all downhill from there.
She was doing the typical poking and prodding and naturally by boy didn't like it and showed such by wiggling his foot. She didn't take kindly to that.
I can see Lisa and my son both growing agitated. I cave and hand my phone to my son to play some games hoping to make things easier for both. No such luck. So I tell Lisa to not worry about the cuticles, just cut the nails. My son simmers down.
Nevertheless, Lisa is (obviously) talking about my son (or perhaps me) in Vietnamese. As I am not multi-lingual, I have no idea what is being said. But whatever it was it obviously made the other employees uncomfortable after a minute as they stop giggling and merely put their heads pointed down and are ignoring her and barely look up.
My pedi is done. Much to my surprise, so is my son's! After putting on some lotion, Lisa didn't bother to massage his legs or feet! Turns out she also didn't do the wax dip.
So it's now time to pay. I fully intended to pay full price for my son's service when we walked in. And upon paying I felt as if, had I said something about my son' slack of services, I'd have been ridiculed for complaining. So I paid the same for each of us.
It's now time to tip. I normally tip $4 for my pedis, $5 if the massage is really good. For what my son experienced I normally would not have tipped. But, I wanted him to have the experience of handing someone a tip, making eye contact, and saying thank you. I should have known better.
I gave him $1 and explained what to do. He does it. You know what Lisa has the audacity to say? "One dollar? Really? That all?" And she waits for a response from him! He turns and walks away.
Keep in mind I KNOW my son is watching me and I want to set a good example for him. I'm torn. But, he needs to know how to handle that, right? So I walk toward Lisa and say in an appropriate voice and time "your services and attitude toward my son were horrible. You EARN a tip, not expect one." She rolls her eyes and turns to walk away. I turn and leave with my son. I'm LIVID!
Once out the door there is another customer standing nearby and she hears me say "unbelievable!" and explaining to my son what should have happened. Customer lets me know the scenario doesn't surprise her about Lisa. She is a regular at the shop and will not let Lisa provide any services for her.
So what should have been a new, enjoyable, and bonding experience for my son and I, and a chance for me to start teaching him about grooming and caring for himself, was nothing but UGLY. I doubt I'll ever be able to talk him into a pedicure again. He's doomed with "man-foot."
My most humble apologies to his future wife. read more