I had a 11:15am appointment and wasn't seen until 11:45am. They almost saw a walk in before me, but the walk in spoke up and said that I was there first, which was kind of her. When I was seated the person doing my pedicure said "65, 75, 85". I asked her what she meant. All she told me was 85 meant hot stone. So I told her no hot stone, and she replied "75". Already a super expensive pedicure, but I was getting gel too. The pedicure itself was very nice and relaxing. My toes look very good. When I got up to pay, the pay screen said $95. I asked why it was that much when she told me $75 before. She said that gel was an additional $20! I have never paid $95 for a gel pedicure anywhere. I told her that she didn't tell me that gel wasn't included in that original price, and she said "gel is always $20 more". So I paid, but I will not be returning. They do not keep track of any of their own appointments and have hidden charges that they jump on you as you're putting your card in. read more

Vivian Nail Spa - Waxing Near Me - Herndon, Virginia

Sent my daughter here with my card and she got a pedicure with gel and French. Wasn't told of the $20 extra for the gel but was charged for it. Also she had her finger nails just trimmed and cleaned up no polish. She was charged $101 without the tip. Outrageous pricing! read more

I went in for a very much needed Pedicure and Kayla went above and beyond with making sure I was getting the treatment I very much needed. Everyone was really kind! I definitely recommend this Vivians Nail Spa read more

amazing work by tiffanie, staff is super friendly and create a warm welcoming environment right as you walk in. they are always accepting walk ins and make time and accommodations for you and guarantee great service. read more

Vivian Nail Spa - Waxing Near Me - Herndon, Virginia

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My sister, mother and I have been coming to this nail spa for a few years now. The location is further away but we make the drive - the technicians are always perfectionists, make sure you like the design/shape/color and all before finishing. They always offer drinks or assist with deciding between ideas you have. Gel manis last 2+ weeks (depending on what you're doing with your hands) and the pedis last forever! The spa is Covid-19 friendly and precautions are taken - all technicians wear masks and wipe down in between clients. The pedicure bowls have liners. The spa is clean and modern, and they have a vast color selection! *I do advise making an appointment to cut down on wait time! read more

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Rachel did an AMAZING job on my ombré nails today! I will for sure be returning to her for my appointments in the future! read more

Vivian Nail Spa - Waxing Near Me - Herndon, Virginia

I have been going to Vivian's since they opened, along with my mother and daughter. They have always been very warm and friendly in there, and always ask about my mom when she isn't with me. Yesterday, I went in for a gel manicure. All went well, and the tech did a good job on my nails. She spoke very quietly and spoke little or no english, so at the end when she was asking me something, I did not understand. I asked 3 times, but was still unclear what she was saying. She put lotion on my hands and oil on my nails - but no paraffin wax like they usually do. I didn't say anything because I needed to get going. When I went to pay, it rang up as a gel manicure with paraffin wax for $40.00. I asked her why I was being charged for the wax, when I didn't get the service. She said she asked me and I said no. Clearly, that is what she was asking me when I didn't understand. I said that I shouldn't be charged for a service I didn't get. We went back and forth for a minute or two, but, again, she did not understand (or seemed not to). Then, another tech, who knows me and even asked about my mom, came up and said that it was included in the price, but I declined the service. I very nicely explained the situation to her, and quite frankly, would have been ok with paying. I said that I have been coming in for years and she said that I should know then that it's included. I couldn't believe how rude she was to me. I asked her what kind of customer service this was, and she began yelling at me and told my tech to take down my name and that I was no longer aloud in their salon any more. Unbelievable! I should have asked for the manager, but I gave my tech her tip, thanked her and left. I was a bit in shock over the whole scene. Breaks my heart that this girl is working in that salon and is very offensive and has zero customer service. The other nail techs that know me were stunned and shaking their heads at her. But, they didn't say anything. I guess no more Vivian's for me. Horrible customer service. read more

they just do the option that is most beneficial to them. I went in for a soak off and they ended up filing to the nail in the end. does not promote nail health. said it's bad for the skin to do the otherway so filing a layer of nail off is the better answer? kept saying they didn't have the tools to scrape off the acrylic and then "found" it after I kept asking multiple times read more

Overall great experience... did a walk-in right when they opened... asked for a gel fill and color change. Was assigned to Don who did exactly as I asked! Very pleasant young man Positive experience so will use again! Everyone I interacted with was friendly... new spot and everything was clean. Loved the lamps built into the tables. Lots of options in colors and services which I will need to explore. Live they are right next door to my fav Starbucks... what can be better than espresso and then getting pampered? read more

Vivian Nail Spa - OPI GelColor - Grandma Kissed a Gaucho. Nails done by Don - Waxing Near Me - Herndon, Virginia

Will not be returning here. The tools they used weren't cleaned between customers and the nail technician was the worst I've ever had. I grew out my nails a good amount to give room for a nice shape, but the lady filed all of my nails down so much that she cut the tip of one of my fingers and kept all nails at the bare minimum length without bothering to shape them up. I was telling her to stop when I could tell the tip of my pinky finger was getting cut but she didn't change how she was doing anything. Also, I brought my own nail polish and when she was done, I realized she put such a thin layer of polish that it was practically nonexistent. I had to refile my nails and apply my nail polish again at home read more

Lovely salon and very conveniently located. Seems more like Reston than Herndon, but who cares when a Starbucks is right next door!! The salon is clean and bright. Covid-19 precautions are in place and working well, although there is no temperature checking of clients at the time of this writing. I get my nails done by Christine. Kate also seems like a confident athestician. They also do waxing and facials. Paraffin wax with their deluxe pedicure. Also offered is a charcoal detoxifying pedicure. Deluxe pedi and gel fill with nail art was $90. read more

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The first time I came here to get acrylics it didn't go as well . The employee didn't do my nails as good as i excepted . She left my nails with a weird shape and at that time the nails were 35$ with 5$ plus tip . I wanted to give the place a second chance, so today I went in to get a full set of acrylics. When the employee was doing my nails , she was like rushing and seeming like she didn't want to do the job . When she was done she left my nails with a weird looking shape and with bumps on them . The nails were $40 plus 5$ The place is very beautiful , clean, and the employees are very welcoming , but the work that employees do is not as good . I don't really recommend this place honestly. read more

Vivian Nail Spa - Waxing Near Me - Herndon, Virginia

Too many people coming in without masks. Didn't feel safe. When I asked about it - no answer. A selfish teen girl wants to sit in the business without a mask while everyone else is then they can lose my business read more

I went to get my face waxed and the wax was very hot and it burned my forehead. Here is the picture read more

Vivian Nail Spa - Waxing Near Me - Herndon, Virginia

First time I came here, I was really satisfied, as was glad I found a great nail place next to my home. Today was my second time and I'm really unhappy with both my mani and pedi: Terrible job as for my heels, he never even rubbed them, so they were left very bad. Gel all over my skin, bad skin cut job. The guy was poking and scratching me with his nails all the time. Total for mani and pedi $67. Really I would ask for my money back. read more

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5 stars service. Lana is amazing! Thankful She wAs very detailed and careful . Place is clean and bright. Very happy with my nails. Will be back soon read more

Vivian Nail Spa - Lana did an amazing job!!!! Gorgeous place. - Waxing Near Me - Herndon, Virginia

I have always enjoyed all the services I have received from Vivian Nails. I have been going to them for many years. I love the Spa Manicure and Pedicure! The technicians I have had perform my services are always excellent. I have had facials and waxing done there also. Everything there is clean and sanitary. Have taken every precaution there during Covid-19. I have always felt safe there with their precautionary proactive Covid -19 procedures. My favorite services is the dipping powder manicure! Lasts a really long time. Always enjoy my relaxing, pampering at Vivian Nails in Herndon. read more

Love this place. Clean, friendly & does a great service. My nails never looked better. Totally recommend!!

nail tech cut me several times, nails are pretty lumpy and uneven but passable. Set me back 85$ + tip. Do not attempt to get nail art here. A simple mani pedi would probably be better. read more

Positive. Clean, nice people, good color selection. Cons. Quality of service I went here with my mom because she loves the powder dip manicure. We went Friday for my birthday. By Tuesday, my gel manicure had completely peeled off. Now I've had many gel manicures but never has it peeled off, after four days. Every nail, gone. What a waste. Additionally, we had made appointments with specific people. One of the ladies was sick and we received no call to notify us. Overall ok place. But I wouldn't go back. read more

Vivian Nail Spa - Waxing Near Me - Herndon, Virginia

Don't waste your time here. Even when you make an appointment, it takes forever to be seen. Shortest wait time with an appointment was 35 mins, longest was over an hour and a half. And they make up the charges as they go. The work they end up doing is usually nice but they are rushing a lot. read more

Since moving to Reston in 2019, I have come here many times. They always do a great job with my mani/pedi's (I usually get regular or gel). For COVID, I felt that they are doing a great job to social distance and take all the precautions they can. read more

I've been here several times and always had a good experience. They are quick and professional, and do a good job. My gel nails have always lasted as long as I thought they should, and they've been really patient and helpful with me being really picky about colors. They've fixed things I've messed up for no extra charge, and they are adorably sweet to my children, doing fun polish and nail art for my 6 year old while she waits for me. My teenager has also been happy with her acrylics here, and she's a tough one to please! read more

I stopped in on a weekday afternoon and the salon had four technicians available, to include the manager, I believe; and two patrons. I was greeted at the door/register and was prompted to sign in on the smart device. The first tech gave me the basic gel manicure, he set up the base color and I waited for another tech to come over to do the design. I showed her the design I wanted and ultimately, it couldn't be done. The lines I wanted were super precise and was told that the design I saw on Pinterest, was likely made by a template or nail decals. I was pretty disappointed that I couldn't get what I wanted but the gel manicure did last 3 weeks, no peeling and no chipping. What was even better, was that when I removed the gel, my nails were not even affected. Usually, after a gel manicure, my nails are pretty fragile and soft, but this time, my nails were just as solid as they were before I had the gel. Since I was there for a manicure, I didn't get to try a massage chair and after maybe 15 or so minutes, I requested a bottle of water. Nothing was offered to me. I'd likely return for a basic gel manicure. Maybe I'll try them again with a different design. read more

I feel bad leaving a review about my experience because it's so man bad ones already. However for the safely of myself and others I think it's best I share. I went to the salon last week for a mani, pedi and waxing. Things were fine and service was great up until it was time to get waxed. I noticed the woman doing my washing kept using the same stick in the wax. This is not okay EVER. Being a cosmetologist I know that cleanliness and sanitation are key components in running or operating a salon. I told her not to dip the same stick more than once but she pretended to not understand. We had already been conversing so I knew she understood me. I got a bikini wax and about three days later had a really bad and painful breakout. I'm currently being treated however I plan to take legal actions. I also have contacted the health department on the business. read more

Great service and skilled technicians. My experience has always been great. I have trouble with my feet and they always take their time when cutting my nails. They are also very friendly to all who come. read more

I got a gel manicure and gel pedicure when I came. It is very nice on the inside and from what I seen clean as well. Service was fast and both workers were nice to me. read more

If you looking for a 5 star nail salon , I highly recommend going to a new location in Herndon / Reston. This place isn't small but rather cozy and the technicians are kind and personable. Price are more then reasonable for the quantity of service you receive. New pedicure chairs with nice browns and dispose of plastic covering after each use. You can tell the cleanliness and hygiene are very important to the owner. The Lotion used for massage during mani/pedi are kept in a heated compartment, along with the hot towels , and make for a splendid massage. Warm paraffin wax comes standard with every men/per at no extra charge. There is a wide variety of polish colors. The technicians take their time and play close attention to detail. Thumbs up. read more

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I've really enjoyed going to Vivian's Nail Spa. I live very close by and they are very convenient for me. All the staff wear masks and plastic dividers are used during the various treatments. Today I got a mani (gels)/pedi with Fiona. She did a great job. I felt quite pampered and my fingers and toes look fantastic. read more

Don't go. They'll tell you the wait is "just a little while" and you'll sit there for an hour and no one will acknowledge you. And there's no point in making an appointment. I was waiting next to a woman who had an appointment at 5pm and they didn't take her until 5:40. I've had a similar experience when i had scheduled an appointment. It's a shame because I've always had a good pericure here, but their customer service and client management are horrible. I won't be coming back. read more

Fiona has been doing my nails for years because she is just that good! This spa is amazing and I love how attentive to detail they are and open to feedback. I've never been more satisfied. Must me why I drive 45+ miles to come here read more

Vivian Nail Spa - Waxing Near Me - Herndon, Virginia

What a gem! I had no intentions of getting my nails done today but I passed by and walked in and they were able to take me right away. This never ever happens! So I had a really nice lady named AJ and I told her about my terrible experience at another salon and asked if she can 'fix' my nails (acrylic). She was up to the task and she did a PHENOMENAL job!! I'm coming to AJ from now on! The salon is beautiful and clean and everyone is so nice there! I'm so glad I found this place!! Thank you AJ! I'm attaching a pic cuz I am so happy with them. I used a gel color #45 it's sheer but very pretty and natural looking. Look how thin and beautifully shaped they are. read more

Vivian Nail Spa - Acrylic set with gel #45 - Waxing Near Me - Herndon, Virginia

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Well I have been here and it has been successful I think I have come for the final time as I made an appointment and was allowed to wait for a half an hour with no one explaining or apologizing. They don't have anyone who manages the front desk as a receptionist and so when they get busy they are unable to cope and they will take a walk in over a person with a booked appointment. read more

This place is pretty good and a older guy did my nails. I got faded french manicure(pink and white) but the technique they use is sort of off. In the pictures I attached you can see they don't build up a strong apex and the C curve of the nail is very flat, which makes the nail look unnatural. read more

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If I could give this nail salon zero stars I would. This is the second time I have been here. The first time I really didn't like my services but they had just opened so I thought I would give them sometime to figure out their services. Now months later I went in for a gel manicure. The technician we inexperienced and didn't know what she was doing. When I left and got out to my car I noticed there was gel polish all over my skin and fingers. When I reach in my purse one of my nails had chipped just by grabbing my keys. When I tried to scratch off the polish off my finger the whole gel polish came off my nail. I called and asked to speak to a manager or owner. They told me no one was coming in that day and they would have someone call me. 2 minutes later someone else called me from the nail salon number telling they were the "manager" and asking me to come back and they would fix it. I let her know that I didn't want to come back and have someone fix it because clearly they didn't have competent people there. I simply asked for a refund and she told me no. I asked to speak to the owner and she said "he will call you if he has time". I then let her know that I was trying to avoid having to write this review and give them a chance to make it right. She refused to give me a refund and said that "these things happen". In the end she hung up on me. DO NOT GO HERE!!! read more

Vivian Nail Spa - Within 5 minutes of leaving my $35 gel manicure looks terrible. - Waxing Near Me - Herndon, Virginia

Had a wonderful mani pedi with Kayla. I play court sports, so my feet need special attention and expert hands to make them pretty again. She was careful and thorough. I will definitely be back. read more

This salon is so beautiful and well organized (something most nail spas lack!) Everything from the floor to ceilings is extremely well polished and modern. The staff here is so friendly and welcomes every single one of their clients as soon as they walk in the door! Ask for Kate, she is very sweet and precise. She even double checks to make sure everything is perfect and the way YOU want it before you leave. Love my nails so much! All thanks to Kate read more

Vivian Nail Spa - Ombré Acrylic set with glitter - Waxing Near Me - Herndon, Virginia

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I love the color selection available at this spa. Unfortunately, the nail technician who worked on my manicure and pedicure was very inexperienced. I'm not very good with polishing my own nails and this technician pretty much was on par with my performance. I left the salon with cuts around my nailbed and thick uneven layers of nail polish. It wasn't a relaxing experience - she kept scratching and pinching my skin with her nails. The technician wasn't nice when I asked to fix the bubbles, from the nail polish and poor technique. It's really displeasing to pay so much money for poor service. I'm sorry to have taken a chance with this place. read more

I've visited this nail salon twice. It is new, clean, and bright. The first time I visited, my daughter, mother-in-law, and I each had a manicure and pedicure. We were only planning on having manicures, but they offered 10% off and we decided to add on the pedis. Everyone was pleasant and all of us were pleased with the services. My pedi lasted at least 4 weeks, but my mani chipped a little as soon as I washed dishes. It wasn't too bad, but didn't last as long as other manicures I've had. Last night I decided to get another mani/pedi while my daughter was attending a meeting at the Starbucks next door. I arrived at 6:45. I opted for a regular pedi and powder dip manicure. My pedicure started out great, but went south when it came time to apply polish to my toenails. The color Tina started applying did not match the sample I had selected. She couldn't find a match, so I selected a completely different color. The pedi turned out fine and I like the color even better than my original choice. Next came the mani. Tina was not gentle and nicked my cuticle when she was trimming. When it came time for the "dipping" I again noticed that the color did not match the sample chip I had selected. Tina insisted it would be the same color once applied. Well, it is not -- they obviously labeled the sample chips incorrectly. I selected a medium burgandy-red color and ended up with candy apple red nails. I couldn't see the true color until after the final application step, or I would have stopped her and selected another color. I don't hate the color, but it is nothing like the color I selected. Additionally, Tina was very rough with the nail file and gouged my skin several times. One time I even screamed "ouch" and pulled my hand away. My cuticles are a bit sore today. The whole process took almost 2 hours, which seems exceedingly long. The salon's posted hours indicated that they close at 8:00 PM, so I was shocked that Tina finished at 8:45! Maybe I should be glad she didn't rush? Finally, when you set up an account and sign in, there is a note that you'll receive "10% off for 10 visits." Having received 10% off my first visit I didn't question anything. Well, when the bill came there was no discount. I asked about it and I was told you get 10% off AFTER 10 visits (After 10 visits is not the same as FOR 10 visits!). If I have to wait for my daughter to finish a meeting at Starbucks again, I might get a regular mani and/or pedi at Vivian's, but I definitely won't get any of the "upgraded" services. And I definitely won't have Tina do my nails again. read more

I love this place! It's super clean, everyone is very friendly, modern design, and the nail artists are professional and fun to work with!! read more

Vivian Nail Spa - My cherry blossom nails! So fun for spring in DC! - Waxing Near Me - Herndon, Virginia

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