Love this place and the track, super cool environment...... but aye. Some of they workers on the track be rude. Ease up!

Celebrating birthdays, racing carts, and eating ice cream. Lesssssgooooooooooooooooooooooooooo

To start off Cameron lied to us. Initially, we told Cameron that we were on a time crunch because we were there for our friends birthday and he had to make a family dinner after, then he told us it would be 20 minutes till our race started, so we bought 2 tickets. After we bought them we went to go sit down and he came up to us almost immediately and said that its going to actually be a hour befoere we could start and walked away. We were annoyed because we werent informed before but it was ok because we would still have time to make the dinner later to find out it was almost 2 hours until they called our race number. After we got our first race done with they told us to go to different carts and sit down because were foing another race right now. After we sat down in our carts we noticed there was a group of kids gearing up and going to there carts which shortely after they started going. We didnt know what was going on and decided to wait it out this one last time so we could race after there race, Keep in mind we were told right after our first race that we were going to start the other one right now. in the middle of waiting for the race one of the employees Jose came up to us to inform us that theres another group infront of us thats on a time crunch so we have to wait for them to do 2 races before we can do our last race. All he was saying was that there absolutely nothing he can do for us and that hes sorry. We obviously said this is insane and we have been constantly lied to throught our wait. We went up to Cameron after, tell him we need a refund and all he had to say was "oh shoot it was you guys". The workers are very not passionate and quite frankly need more tranning on how to work with customers. They only gave us a $20 refund which id less than hapf what we payed and for my time spent there, $20 was definitely not worth it. This place dosent know how to run a buisness and I think it needs to focus on better customer service. We also called for a refund snd they hung up on us. read more

Me and my friends decided to go here to celebrate our friends 18th birthday. We arrived around 2:15 pm, asking about doing two races. An employee confidently quoted us 20 min wait time, so all 7 of us spent 60 dollars each. 10 minutes into waiting, we were told it would now be an hour. With no choice, we kindly understood and decided to wait. We had to wait an hour and 45 minutes for our first race. We were told to hop in new carts. We understood there would be a race separating our first and second. However, at the end of waiting for our 2nd race. We got approached and told that we had to be cut by another party, due to a time constraint, even though we have waited 2 hours at this point, and my friend had a birthday dinner with his family at 5:15. We got passed off through different employees, with the outcome of us only being refunded for the race we couldn't do. No additionally thank you or voucher for waiting 2+ hours, being recurring customers, and being respectful the whole time. If you are reading this, I would recommend going to a different go kart arena. I have gone to MB2 since I was 5 years old, and it's sad to see them let go like this read more

Sincerely fell short of my expectations. The way they sort the drivers together made the experience very unpleasant. Stop and go along with the host berating the tweens. Z(tough guy ) ???? The adult race was disastrous, shorted because of the inability to place the less experienced drivers in the right race perhaps something that can be worked out with management. Definitely had a better experience at k1. the JR race was ok for my 8 yr old. read more

MB2 Raceway - Go Karts Near Me - Sylmar, California

My boyfriend wanted to go here for his birthday. We arrived a little after they opened and it wasn't too busy. I highly recommend registering before you show up, to help speed up the check-in/ payment process. We decided to do two races. They gave us races that were back-to-back. Since this was our first time, we wanted to space out our race. The place had a few other attractions on-site but we didn't partake. There couldn't been a better selection of food. They mostly had snacks and drinks. I would definitely recommend and we'll be returning in the future read more

Such a fun place to enjoy! My daughter loved it and wants to go back. The staff is mediocre at best to be honest. I can tell some employees want to be good but it's seems like they are pressed to be not as friendly. For that, I'd drive further for a different location read more

This was fun! I would do this again, I went with cousins to celebrate a party I recommend:)

Reasonable prices, go carts are not very fast. Had fun anyway I would go again for the arcade games and the virtual reality , that was fun! read more

This is a really nice place don't get me wrong. But when you don't have to wait upwards of 2 hours just to get a race. Especially when you're a VIP track member and call ahead to get a race scheduled; ONLY TO FIND OUT that nobody there answers the phone. It doesn't really make sense to put that under one of the perks of having the trackpads if you can't even use it?? Hopefully they can figure that out. Also it's annoying when the people at the front give you a bad attitude when you are a member just trying to schedule a race. Oh one more thing, your karts are inconsistent. One race Im flying, the next I can't even turn correctly and it's not that fun anymore. Hopefully some improvements can be made. read more

MB2 Raceway - Go Karts Near Me - Sylmar, California

Nothing is explained on their website, so here is my experience for a amateur. 14 laps is only one race that lasts only 10-15 mins depending if there are issues. A headsock is required. If you do not have one, it costs $2.00 each per sock. Reason for my 3 Stars is the young cashier lady did not feel like explaining and felt annoyed when I asked questions. read more

Zero interest on communicating with prospective customers. I was interested in holding my son's birthday party in their location. I wanted to know more information. Their website said to call them for more information. I've been calling for over a week and leaving voicemails and didn't receive a single call back. Apparent they don't want my business. That's ok, I'll give it to someone who does. read more

Excellent Overall! Lots of fun and great employees! The karts are well maintained and in excellent condition. read more

What a blast! We took our kids who are 8 and 9 and they enjoyed the arcade games as we waited our turn. When they got up to race they had huge smiles as they raced around the track. Now...this is not just a kids place...my husband and I got competitive with the others in our race. I honestly do not think I have smiled for that long in quite awhile! The wait can be long but it was worth it! We will be back and with more friends!! read more

My daughter and a group of friends came here for a fun night out which completely turned into them being mistreated and a waste of time. My daughter was asked for me to fill out a consent form since she is a minor. Perfectly fine no issues. After I emailed the form she was told it was not accepted because it needed to be the exact signature on my license. Firstly where does it say that? How are you going to tell me what my signature can or cant be? Fine- the second form i filled out i called my daughter to make sure all was fine and the lady - short hispanic girl with black hair was EXTREMELY RUDE to my daughter telling her my writing was sloppy and couldn't be accepted. After they left i called and spoke to the female and asked for her name and she said "let me get my supervisor". Why wasn't she able to tell me het name? Did she know I was going to call and complain about how rude she is? I was transferred to Niko, who also told me My writing was sloppy - okay Niko well if you must know, i have rheumatoid arthritis and am unable to control how my writing looks, so thanks for being the judge of that. Lastly he gave me the same exact phone number after and told me to take my problem up with "Austin" Im not sure what it is about people these days but just some advice for them- if you're going to be rude maybe you should consider another job than working with customer service. Worst experience ever. Terrible staff. read more

Cool place prices are great awesome place to hangout with friends or alone definitely recommend read more

MB2 Raceway - Go Karts Near Me - Sylmar, California

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I had my birthday here and it was awesome; we got to race when there was no one else there which was great. The VIP room was really nice, and included a pool table, ps4 and comfortable chairs/couches. Thank you mb2 for the great birthday, all of my guests loved it, even those who were scared at first. read more

MB2 Raceway - Go Karts Near Me - Sylmar, California

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My son really liked this place, so that's all that mattered to me. Parking is plentiful. Employees were wearing masks and disinfecting all the equipment after being used and keeping distance. Customer service was great by the young employees. For $35 you get 1 round of laser tag, 1 round of VR Experience, and 1 Race. Not bad at all. They have other packages too but it was our first time and we didn't know how long everything took. I must warn you though, those go karts don't look very fast, but it is pretty fast once your in the seat and other karts are near you. The only reason I took off 1 Star is because it is pretty darn hot in there once your running around in the laser tag. If looking for something to do with your kid, take them here. I know my son will enjoy it the next time I bring him here with his cousins or friends. read more

MB2 Raceway - Son Signing - Go Karts Near Me - Sylmar, California

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I wish I can give it a zero star if I could .we waited 3 hrs only for the carts to be broken and they offered a refund. Poor customer service all around. read more

Terrible experience with service trying to get party package information and questions answered. Had to wait over 20 minutes to get any assistance. Then they gave my son coupons to race during the week and another to use during the weekend. He came by that same evening to test out the track with a couple of friends: 1- They did not let him apply his coupon to the 3 race package, 2. He & his friends paid for the 3 race package and they overbooked their races at 8:45 pm. So his friends were able to do only one of the three races, while the employees got to goof around on the karts. 3. No refunds were given to his friends, rather just credit for "next time". There will be no next time since the service and efficiency was so terrible. So his friends are out money they paid. 4. I've reached out on several platforms and have yet to receive any response that even the party planner said she forwarded my complaint to management. Surprise surprise, haven't heard a word from MB2 in over a week and needless to say we won't be hosting our event there. Terrible service. This place is run by incompetent infants. read more

We had my sons birthday at MB2. We did not rent a room but we arrived right when it opened so we were able to enjoy all of the activities and not have to wait for a long time. The boys and my father did 3 races in the 12+ cars. Everyone had a blast! Afterward we played laser tag, which was super fun too. The employees were always very friendly and helpful. They even turned on the Chargers game for the adults when they were not racing. I want to mention that Elijah went above and beyond to make sure my sons day was special and I can't thank him enough! read more

MB2 Raceway - Go Karts Near Me - Sylmar, California

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My kids love this place. The vibe is very Mario kart and my kids loved racing each other. Although it's not only for kids because every time we've come here, there's been a lot of adults as well racing. I hope they sanitize their helmets because when my kids put them on they said it smells like rotten cheese. They also loved playing at the arcade. Kind of expensive though I think we did the $25 each. I have two kids so it was $50 plus the arcades we left spending about 100 bucks. read more

This was our first time, family of 5 for my son's birthday. I am less than impressed. I told several staff members from check in to racing that it was our first time there and no one explained how it worked or what to do. Several random kids racing with us kept acting like it was bumper cars instead of go carts so our race stopped at least 5 times. I don't think it was worth the $140. Don't think we will be back. Maybe if they explained that it wasn't bumper cars or removed those who were not acting appropriately.... read more

everything was great I love the place. I love the cause and food. You very much we had a great time read more

My son and I had a blast, definitely coming back! Kids 11 and under get to race separately, 12 and up with the adults. I'm a pretty big dude at 260 lbs, and I fit pretty comfortably read more

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Not a great experience. Cashier was completely dismissive of the offer that is attached below. She said it was no longer valid ("I don't think it's valid since summer is over...) even though it was up on the screen behind her and also online. Her argument was that it was not available on weekends... even though that was not in the fine print online. Not worth the money spent at all - management should train staff on specials read more

MB2 Raceway - Cashier said it was not valid on weekends- nothing is written on the fine print. - Go Karts Near Me - Sylmar, California

t is advertised on their website, Instagram and on a display behind the registers saying Monday member special 2 races + $15 arcade card for $39.95. I went to buy this and was told by the manager he did not know why it was on their website. It is not in the computer, so you have to pay full price. This is false advertising. I would not believe any thing they advertise. read more

I've organized multiple trips to MB2 for a Valentine's group date and it gets better each time. Our host was organized and helpful, and when there was a timing error fixed it immediately to everyone's satisfaction. We'll be back! read more

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It was great. We and our friends who came with us really enjoyed our time there. The service shift was great too. Thank you!

Not what it used to be. Kids directing/managing kids. Employees are socializing, rude, unprofessional & lazy. We've had membership for a while but stopped going because it's been one awful experience after another over the last few months. read more

Great place for the family or friends. I took my nephew and we got the package deal for 35$ per person. Included VR, Laser tag, and a race. So much fun. We did that and hung out playing some arcade games. Before I knew it hours had gone by. Great air conditioning close parking on site and the staff was good. Over all great experience and if you want somewhere to go and have some fun this is it. read more

I took my boyfriend here for a surprise bday party and we had such an amazing time! I paid for the party package so we got a private room to ourselves that had snacks and water bottles available to us. The instructors gave us a brief and informative lesson about being safe on the race tracks. We even played laser tag while waiting to race a 2nd time and that was so much fun too!! They took group photos of us and also gave us all medals to wear and my boyfriend got a hat as well. So much fun, can't wait to be back! read more

MB2 Raceway - Ray's 26th Bday - Go Karts Near Me - Sylmar, California

Took my two sons and they absolutely loved it, that's what they get five stars for. One star is because the cashier people, who were all girls the day I went, seemed more interested in chatting and looking at their phones than making sure we knew what to do and where to go. Will probably go again since my sons really liked it, but it's a bit pricey, and they need to improve the front attending staff. read more

Is this place still open? I called their number many times at different times, over two days, and the number just hung up. Then I tried to fill out their form on their website, and it didn't work. Is this place still open? thanks read more

Fun place to visit! I had a great time racing against other people from our group. Even with COVID in effect the employees took precautions in keeping everyone safe. Thank you for that! . Looking forward to racing again! read more

Celebrated my boyfriend's birthday here 2 days ago & we all had so much fun on our Mini Grand Prix. These go karts were traveling at about 45 miles per hour which made it extremely fun for our group since we all love speed & racing haha! The staff was so helpful & very organized! Kaila was our host & she always had a smile on her face! She kept us up to date with the timeline and communicated very well with me & my group. I even left my water bottle there & they kept it safe until we picked it up today. MB2 is the kind of go kart place that makes you feel alive! We will definitely be coming back again for more!!!! read more

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This location had no air conditioning. They didn't serve food either. The Santa Clarita location looked better. The staff were nice and friendly though and that's the reason why I have a 3. read more

I'm giving them 5 stars not because they were perfect but because they perfectly knew how to handle obstacles in a very professional way & they showed expertise in handling a big party of kids. I celebrated my son's birthday and from point one they were always very accommodating and sense of communication was excellent. On the day of the birthday I called them so see if they could accommodate a group of adults and they gladly made it happen always with a positive attitude. Once I arrived at the venue, my host made sure to always made herself available to me and communicated with me all throughout to make sure everything was running smoothly. The party space was perfect size for my party of 25 people. It even came with balloons. They provided me with utensils, plates & cups. The room also came with a fridge to put any drinks (water bottles & boxed juice). That was a plus! Here comes the part of obstacles, when the kids went for their second race, My son's cart was not working, so they changed it. But turns out the second cart didn't work either. They immediately went to get another one. Always with a sense of urgency. In the meantime one of the riders had a nose bleed and at no point I felt rushed for him to get cleaned up. They gave ample time to make sure the rider was ok before starting the race. The entire staff that handled my group was profesional. Great job guys at the Sylmar location!! read more

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Re-updating back to 4 stars. From a while back, we had an issue with a coupon but the store manager reached out quickly to resolve. All good here. read more

The owner really needs to put more effort into training these young kids that work for MB2 customer service skills, people skills, and time management skills. The kids who work here act like children who don't want to get out of bed for school but do it because they are made to by their parents. They drag their feet and get upset when you let them know no one is helping the laser tag or VR stations. On the other hand, the mature adults that get people ready for the racing were great and really made sure everyone was safe which was appreciated so thanks. read more

MB2 Raceway - Front desk - Go Karts Near Me - Sylmar, California