We had a great experience with our repair. First of all, very honest and fair priced estimate. I…read morereached out to a few shops and was told I needed to repaint the whole bumper. Genuine Customs & Collision buffed out the scratch for a reasonable price and didn't try to pressure or up sale unnecessary work. I would absolutely recommend. Great value, quick communication and honest customer service.

I had just purchased this Corolla with front end damage. One of the associates, Jen, was very…read morehelpful and honest. She pointed everything out that would need to be repaired and seemed like she just wanted to help me out. Before I took it here at Genuine customs and collisions I had taken the vehicle to a different shop and the associate at this other shop just glanced at the car and gave me a price but here at genuine customs and collisions Jen throughly inspected the vehicle and noticed hidden damage that even I didn't realize. She pointed out that the headlight was broken along with some brackets that would hold the bumper in place. Jen and everyone here at Genuine customs and collisions center are very honest and hard working people and I would definitely recommend this shop to everyone that needs work on their car.

My car got rear ended at Ontario 10 Eastbound lane. I…read morebrought it to Seidner's Collision Center at Loma Linda. From the beginning, Janeth and Kim have been working and always get in touch with me about the progression of the car. The car is repaired back to great condition. Upon receiving the car back, all is washed and cleaned inside / out. The car was in the shop for a while but it was not because of the bodyshop fault but rather of the other person insurance that had a delay times in sending the adjuster, communicating with the adjuster and sending the multiple payments cheques. All in all, Seidner's Collision Ctr did a great job with the car and takes care of its customers well. I am glad it has its business here in the city of Loma Linda. Definitely recommended if you need body repair on the car.

I went in for a price estimate with my wife for headlight cover and fog vent damage. The guy that…read moreassessed the damage was a manager. He examined other parts of the car that we didn't asked to be evaluated. He said this was due to the store's own lifetime warranty coverage which is not normal policy for a majority of body shops. He also continuously tugged on the bumper and claimed it was jeopardized when it had NO prior issues. Wtf was he trying to do, break it? I'd sue this shop if something happened. For reference, the entire quote was for $2,500 and would take 6-7 business days. The other shop I ended up going to nearby was $500 (1/5 of the price) with expedited service including ordering the parts with the actual labor only taking 3 hours. They can claim that they're focused on quality, but this is very slow and incredibly overpriced compared to most body shops. Most mechanics in the Bay Area can do it for a fraction of the price where the cost of living is much higher and while providing better and faster service. After doing additional research, it's clear their assessment was completely off when talking to other shops. Either they're right or tons of other shops are wrong. Based on their ineptitude, they might be deluded enough to believe in the former. If you want to pay 5 times as much for the same job at ANY OTHER body shop while taking over three times as long, go here. Place is a joke compared to any competent shop. I'd be quoted less going to the dealership. Place is ran by bozos. After being DMed by Gene because he disabled replies and asked me to remove my review, it affirmed why this establishment is truly 1 star. If I can give this garbage place 0 or negative stars, I would. Avoid like the plague unless you're stupid or enjoy being ripped off.

Excellent service!! Had a great experience getting my car repaired here. Received updates daily…read morefrom my service advisor and car was ready when promised. They worked directly with my insurance and it was a seamless process. Everyone was friendly, waiting room was clean, and I was able to leave my rental car with them when picking up my car. Would definitely recommend!

Scammers! Did a crap repair job and lied and told me that the parts used were all OEM. Needless to…read moresay they were after market parts or non compatible parts that they Jerry rigged on my vehicle. Invoice shows OEM and price, but not OEM. Insurance paid over $9K just to be scammed. After taking my car back twice and still getting lied to and a crappy job I had to go get my car inspected. I found out the truth! Now I have to take it to another place to have them fix all of the damage now caused by Caliber Collision and put OEM parts that the insurance had NO problem paying for! The first advisor quit after the first mess up with my car, then the General manager Laura had no issue talking trash and blaming him for everything. But what she promised me as far as getting my car back to normal before I was rear ended did not even happen. She was right about my car in the terrible condition they gave it to me the first time. However when I trusted her and Dave with my vehicle the second time they did worse than Vince did the first time! I went to the dealership to go take a look for myself to see why parts are not fitting right after they claimed to have fixed it. . But as soon as I get there two parts fell off! Then further inspection shows, the supposed OEM parts that Caliber Collision used are actually all after market. The rear lights are not even for my make and model vehicle. I was shocked that the General manager Laura would allow this scam to be pulled on me. She even came out when I came pick up my car. I did say that the paint job looked much better than before but the other stuff was not and I had to go because at that point I was done. Now my sensors are malfunctioning, still gaps and non compatible parts for both rear lights, interior hatch non OEM,bumper non OEM, muffler is my original, parts falling off, vehicle painted over damage from what I was told. Just a mess. Stay away and look at their most recent Google reviews. If you had work done look at your receipt and if it says OEM go get it inspected to verify. If not OEM go get your money back! Such dishonest people and the crap job that they do is an embarrassment. Train your employees especially all of your technicians a lot better. Laura even thanked me for not posted the video I showed her and photos of the crap job and thanking me for giving her a chance to make it right. Well you failed big time Laura! And for Dave to tell me not to do the initial survey because that was Vince is fault and it would affect all their bonuses just shows that Laura & Dave care only about themselves and their bonuses and not their customers or the work done on their customers vehicles. Dave you did not do any better than Vince as what Laura told me as her "right hand" guy. Tightening down the rear lights instead of replacing them with the correct OEM after you stated they were not for my vehicle after inspection is crazy. I also have video proving all that I am saying and will be seeking legal advice. This is just outrageous and should not be tolerated ever.

Sam responded quickly with a good estimate. We had a phone conversation to talk about the process…read moreand expectations. He shows professionalism and has good customer service. If you are looking to get scratches fixed, I would recommend that you consider giving him a call for an estimate. The estimate to fix the scratches along with the estimated time of completion definitely showed me the type of work ethic he carries for his business.

I took my 2015 Honda CRV to Sam's shop to get an estimate to have several deep scratches repaired…read moreon the drivers door. I made the mistake of having a non-professional do the body work before going to see Sam. Sam was very honest he gave me a fair quote even after he determined the door would need to be replaced due to the earlier faulty body work. The door came out excellent and the paint matches perfectly!! I would strongly recommend Vintage Collision for all your body work and he also does auto detailing.

From the very first day I walked in, Lacy was absolutely amazing. She made the entire process…read moresmooth, stress-free, and kept me updated every step of the way. Getting into an accident is never fun, but Lacy and the team at Fix Auto turned a stressful situation into a positive experience. Their customer service is truly next level -- friendly, professional, and honest. They took the time to explain everything clearly, worked directly with my insurance, and made sure my car was taken care of from start to finish. When I came to pick it up, I was blown away by the quality of the work. My car looked brand new, like it had never even been in an accident. The attention to detail was incredible. I can't say enough good things about this shop and their staff. If you're looking for a place that genuinely cares about their customers and takes pride in their work, Fix Auto is it. I highly recommend them to anyone needing auto body repairs -- you won't be disappointed!

1 star -- Unethical practices and harassment…read more My experience with Fix Auto Redlands was unacceptable and extremely stressful. Throughout this process, their business practices felt deceptive and predatory. Billing was unclear and appeared inflated, explanations kept changing, and there was a complete lack of transparency. Instead of clear answers, I was met with deflection and pressure. What pushed this experience over the line was the constant phone calls and harassment. Rather than professional communication, I received repeated calls that felt intimidating and inappropriate. It became necessary to protect myself by documenting everything. If you deal with this shop, record every phone call and save all emails and messages. Do not rely on verbal conversations alone. Get everything in writing and review every charge carefully. Concerns were not addressed respectfully or professionally -- they were dismissed. This caused unnecessary stress not only for me, but also for others involved in the process. I would strongly caution anyone considering this shop to think twice. This was one of the worst experiences I've had with an auto repair business, and I would never return.

I needed my door adjusted on a 2015 Mustang , after going to another shop that wanted to replace…read morehinges and do some painting and charge a hefty amount I decided to get a second estimate elsewhere. I knew the hinges were fine and did not need to be replaced so didn't trust that place. I went to Banda's and they agreed the hinges were fine and it was a straight forward fix. He was very honest about everything and told me upfront what was done. The fix was absolutely perfect, I dropped the car off at 7am and picked it up at 9am same day. VERY happy with the results and the price was reasonable, a lot less expensive than the other shop . I would highly recommend coming here first, very nice and professional people. I have another 05 Mustang that needs a little more body work and will be bringing it here for sure.

After a horrendous experience at another body shop that quoted my wife and I an exorbitant amount,…read moreBanda's provided a reasonable quote with responsive service. The replacement parts came the next day , and the actual service took 3 hours or less (fast for our specific job). They left our car in better shape and even made it clean/tidy. Make sure to bring cash or use Zelle so there's no card fee. Btw, staff is super friendly and gives great recommendations. Banda's highly recommended for those in the Inland Empire!

I live in the Coachella Valley and I had Mobile Service. Manny was prompt, very friendly, and did…read morean excellent job. I would highly recommend Bumper Buddies

Got into a fender bender and my bumper were trashed along with a little damage to the side panel…read more Bumper Buddies answers the phone whenever I called so I have to say that the service level was high. Told me to send pictures of the damage and they provided an estimate of $695 -$795. Took my car to two AutoBody shops and the lowest was $1,395.00 bumper buddies came in at $600.00 Less which was within my budget. Made an appointment for two days later and the technician was an hour and 1/2 early but offered to come later. Since my vehicle was at work I told him No Problem. Manny my techician was very nice and Friendly. Took around 2 hours -2 1/2 Hours to do the work. It looks very good to me. There was one imperfection that really wasn't their fault, a panel came out and like a dumbbell I jammed it back in but a tab was sticking out so the panel was ever so slightly gapped. This warped the side panel It's not really noticeable. I don't blame bumper buddies for this. If you look at my bumper it's almost perfect. Final summation: I'm happy with the job that Bumper Buddies did and my Bumper Looks as good as new and side look as good as it can be without a complete replacement. I would use Bumper Buddies Again

I had a great experience with Gerber Collision in Redlands. Rafael was especially outstanding he…read morewas very communicative throughout the entire process, keeping me informed and making everything easy to understand. He was also incredibly nice, polite, and professional, which made a stressful situation much more manageable. Everyone at the shop was extremely friendly and accommodating. From start to finish, I felt well taken care of and appreciated as a customer. I would definitely recommend this location to anyone needing collision repair.

Recently got into an accident and the insurance sent me to Gerber. I was pleasantly surprised with…read morethe customer service and how easy drop off and pick up with enterprise was. Unfortunately my car is totaled. I have to shout out EMILY for going above and beyond. Every time I call I ask for her because it's almost like we've built a friendship. She remembers my story and what happened during our accident and makes sure to ask how we're all doing. She's provided suggestions to help me and my case. Truly has gone above and beyond. God forbid I ever have to bring another car here for repairs but I definitely will. I also suggest this repair shop to anyone. Thanks Gerber and Emily. You've made this nightmare situation feel just a little easier with your amazing employees. -Brittany

Went here since it was recommended by Toyota of Redlands where I purchased my car. Got into an…read moreaccident and decided to bring it here even though there are other places closer to me. So glad I made the decision to come here. They took such good care of my car that it looked brand new. I couldn't believe it was my car. Joe always called and kept me updated on the process and did everything to reassure me I was in good hands. 10 out of 10 recommend. Thank you so much, Joe.

Made an appointment to get a quote for a dent in my vehicle. I have never been to this location, so…read moreI wasn't sure where to go. I walked into the office, and said "Hello". No one even looked up from their computers or said anything. I gave them the benefit of the doubt that somehow they didn't hear me, see me, or see my vehicle pull in. I said "Hi" again, and no one still even looked at me. Instead, a gentleman with a long gray beard just pointed at the building next door and said I needed to go there. I waited for my appointment, and saw another person with a hat and curly hair come in and out. My appointment was at 3PM, and the receptionist said the person who would be giving me my quote was not in yet. I waited until after my appointment time, and decided to cancel and find a better place. It just so happened that the gentleman with the hat and curly hair was the one who was supposed to meet me at 3PM. Overall, this place needs an overhaul on customer service. There's a dozen places in the area to get your vehicle fixed, all with similar pricing and expertise. So why waste your time and money dropping off your vehicle at a place where you are not even given a greeting, and appointments are not adhered to.