What a wonderful experience getting new glasses for my husband. From the receptionist to the doctor everyone is so kind and just wants to help you. I would definitely recommend Maz Optical. read more

While traveling from Florida I had an eyeglass malfunction where a lens had fallen out. After finding the nearest Optical Store which was Max Optical and before I finished my plea for help the Technician had my glasses all repaired. Thank you for making my day and vacation great! Gene Earley read more

Holbrook location The customer service at this business is terrible. The guy handling the glasses seemed to dislike his job because he complained about being backed up and having to see too many customers in earshot of the others. Then, the receptionist approached me and said that if I don't mind waiting, it would take a while. I declined and left. read more

What a great place! Linda and Kris were personable and knowledgeable and they really cared about getting me the best possible glasses at the best possible price. It's so nice to find a small business that genuinely cares about its clients in this big box world that we live in today. I highly recommend Maz Optical for their selection, professionalism, and very warm and caring service. They made getting my new glasses a very pleasurable experience. Thank you Linda and Kris! read more

After some eye strain problems, I realized my current prescription was well out of date. I set up an appointment with Maz and happily, discovered the shop is practicing good COVID19 precautions, which I take very seriously and scorn anyone who does not. In addition, I have an autoimmune issue that could cause vision loss and the doctor who performed my exam took extra care to be sure nothing abnormal was happening. He was patient and helped me understand the issues. Finally, the staff helped me find new frames for my progressive lenses that aligned with my insurance benefits and flattered my face. I have gotten numerous compliments on them. Best of all, there was NO period of adjustment for these glasses. I often forget I'm wearing them. read more

Going to Maz Optical for years ! Owner and staff very knowledgeable and helpful with picking frames suitable for mine and my husband and daughter face ! Thank you ! read more

Very happy with Maz Optical. I was not able to be fitted with progressive lenses anywhere before I went to Maz. James took his time with me and now I am happy with my progressive lenses! Everyone there is very professional and friendly. read more

I'll start by saying I have been here many times before (because they take my insurance, the American Healthcare system Sucks) and I have had issues with them in the past. A big problem is the 2 women at the front dest are so mean and nasty like someone peed in their Cheerios. So on 2/23 my daughter (12) accidentally breaks her frames. I call them to get new frames ordered. Now this was not their problem it took until 3/7 for the frames to come in. Problems with the supplier I get but I had to call them to find out they were in. I called late on 3/7 and they said yes they were in but I couldn't make it there in time before they closed. On 3/8 I picked my daughter up from the bus stop so she wouldn't miss any school. We get there by 3:10 (now I wear glasses myself so I know how long it takes to put glass in new frames) we are there for 20 minutes and one of the 2 women from the front desk asks if she had a spare set at home. I told her no and she proceeded to lecture me on how important it is to have a spare set at home. I try to talk and she very nasty says don't interrupt. She continues to tell me the guy who shaves or cuts the frames won't be in until Friday. The women was have a hard time putting them in. So I asked are you done, then told her I know how important it is to have a spare set I wear glasses myself. She understands it as well and her spare set unfortunately got broken. She's 12 it happens. I asked her if she learned her lesson my daughter said yes. I told her I know how long it takes to put glass in new frames. I asked the woman who was trying to put the glass in the frames could she put them in the old frames and finigal somehow the frames until Friday. That's when I found out when she took him out of the old glasses she broke the other side as well. So she continues to try and a mother with her 2 kids comes in and we have been waiting almost an hour now and they get their new glasses. One of the kids says it's a little tight so they get the woman trying to fix my daughter's glasses she stops and takes care of the new customers, treating us like a piece of After being there until 4:15 She finally comes out and says I'm sorry I just can't do it. Then she said she called her manager and she's gonna come in tomorrow to cut the glasses. So she sending my daughter home last night with no glasses she can't see. Which means now my daughter is going to miss her morning classes cause she can't go to school because she can't go to school because she can't see. And I had to take off from work to drive her down there to pick them up at 10 AM. All this could have been prevented if they said when I called The man who shaves or cuts the frames is not in until Friday I would have said I'll see you Friday. WHY WOULD YOU TRY TO FIT THEM IF HE'S NOT WORKING!!!!! You know what fuck this place I want my money back. STAY AWAY from Maz Optical in Holbrook NY. read more

I really liked the doctor. She knew her stuff, was thorough, and patient. She listened to me and took her time to do what was best for me. I really appreciated her service. Sadly she is leaving soon. The front desk staff don't seem to know as much about what they are doing. The interior is pretty outdated. read more

So, I went to the Holbrook office for a follow-up appointment for contacts. I always go to the Patchogue location but because they are closed on Monday, I was sent to Holbrook. Anyway, when I arrived, I went to the front desk and told the receptionist (older lady) I was there for a follow up appointment. She checked me in and told me to have a seat, which was fine. Then she called me over and said in a nasty tone, while the doctor was standing beside her that I was suppose to be wearing my contacts. I told her that I didn't have any left and I wasn't informed to do so. And as I'm writing this review, I'm thinking why didn't this woman ask me about not wearing my contacts when I checked in. Why? Because the doctor probably said something to her regarding it and in turn she miss directed her anger towards me. That is the reason I am writing this review because she shouldn't be in a customer service role. All I could say is NASTY. So I won't be visiting that office any time soon. I gave 2 stars because the doctor was nice. it would've been five stars if I didn't have interaction with the receptionist. read more

What a wonderful experience we had at this neighborhood store. The doctor there, Dr. Daniel, was outstanding! The doctor was so kind and patient with my hard of hearing, 85 year old dad and answered all his questions. The glasses we purchased were just perfect and were ready to be picked up even before they promised, and that is during a pandemic! Thank you Maz Optical, we will certainly be back for all our eye needs. read more

This office couldn't be more helpful! I had my exam done in Patchogue, Lauren is so friendly & easy going. I was on the fence on a pair of frames at the Patchogue office so I strolled over to Holbrook where I met Marilyn & she is a GOD SEND! She spent so much time shopping with me, I felt like I was hanging with my best friend! The Holbrook office has more on-trend brands, it was so hard to choose. I need a frame with a deep pillow so the frame doesn't sit in my line of vision - they had no shortage of options. I definitely recommend this place over others due to their OUTSTANDING customer service & friendliness. Every company should strive for this kind of experience- they absolutely set the bar! read more

been a Maz customer for many years and can say that they are really nice and very helpful folks. If you need an adjustment, they are quick to help and make sure you are happy with your glasses..... read more

I have been a client for about five years. No complaints. Friendly staff, good service. Lately their service has gotten awful. They forgot to order my contacts so I had to wait an extra two weeks. Then I was told "the price of my contacts went up". I paid in full and when I went to pick up my contact, I was informed that the price had increased even more. So matter of factly and dismissive. read more

It was my first time going to Maz, I have never been treated so well. They were able to take me right in with my apt. Eyes exam, and picked my frames. They did some measurements and I was out the door and back at work within 30 ish minutes. This was and awesome experience. Thanks You read more

First time seeing an eye doctor. I chose Maz based on reviews, my insurance, and it's proximity to my house. All I can say is WOW! The customer service here is beyond amazing, the second you walk in the door everyone is incredibly friendly. Huge thank you to Marilyn for helping me find the pair that looked best on me! I highly recommend Maz Optical! read more

I have been a client of MAZ optical for many years. They are a pleasure to deal with. I have never received poor service nor have I ever seen any other customer receive anything less than professional and courteous service. I switched to wearing contacts three years ago and they were very patient with me. Marilyn, Linda and the entire staff are top notch. Disregard the bad reviews. As a small business owner I know I can't pay to remove bad reviews but I can pay to boost my favorable reviews. read more

I am very very happy with Maz optical. I liked my old eye doctor but I changed insurance and had to find a new one. Maz had wonderful reviews and rightfully so. Every member of staff was polite and helpful. The doctor was patient and kind and very knowledgeable. I'm happy to have found such a great office. read more

Great experience at the Patchogue location. Got our eye exam and fitting in a timely manner. One thing I'm not happy with is the placement of the bifocal. I told him that I liked them higher then normal. He assured me they were the same as my old glasses. They are very low and I need to tip my head to see the same as my old glasses. Trying to get used to them but it's not easy. Next time I get glasses I'm going to insist they are as I want them. read more

Always, a very nice experience. Everyone is friendly and helpful. Never a long wait either. I wouldn't go anywhere else!

Super friendly staff, quick turnaround time on glasses and great selection of frames. Linda was so excited to help me pick out my first frames. Glad that Maz is our new optical place. read more

Every visit I make to Maz Optical in Holbrook is exciting and the furniture is changed... (My mother used to move the furniture in our living room when we were at school). It reminds me of that but all of the furniture is full of amazing eyeglass frames to pick from. But fear not-if you cannot ever figure what you want in glasses-Maz staff will certainly help you pick out the best fit for you. I have seen the staff under pressure and handle it professionally. I have seen people excited to see for the first time with contact lenses. I have seen them also struggle to help my husband (6 different type of lenses) purchase and wear contact lenses. Imagine each time he comes in and they smile and say "Charlie let's see what is the problem." And solve it. We have been Maz customers for probably 10 plus years and will continue to go there for their professional care and above and beyond personal care. The staff makes you feel welcome and the doctors know what they are doing as well. Any questions I have are always answered. Please go to see Maz Optical in Holbrook! You won't be sorry! read more

Marilyn and the whole gang at Maz were wonderful! They helped me pick out the perfect pair of frames and the Dr who did my eye exam was excellent! This is customer service at it's best! I was very nervous about going into my first pair of progressives but they put me at ease and really prepared me so the transition was smooth and not too bad. The store and the people are warm, patient and inviting. I return every year because they truly make you feel valued. read more

Always a great experience at Maz Optical. Linda always treats me well! Excellent service have been a customer for over 15 years. Would highly recommend them read more

My mom and I went here for the first time ever today and WOW!! We will be using them as our primary eye care. First, they were SO nice and friendly! The whole process was so quick and they were so helpful. They let us pick out and try on frames ourselves (but told us they'd give us their opinion if we needed it!) After we picked our lens, they had our glasses done not even an hour later! WOW! We love our new glasses and can't wait for our next appointment with these awesome ladies. We will be recommending them to everyone we know and they take a lot of insurance companies! They have a large selection of frames (including designer such as Prada, Michael kors, Gucci, ray bans, etc) If looking for new eye care, you must try them! read more

Couldn't be happier with this place! Ladies behind the desk and Marilyn are amazing, nice, friendly and helpful. They did everything possible to find frames my husband was happy with. Marilyn came to the rescue when she heard him say something about the kind of frame he was looking for and she nailed it! He loves the frames she found for him and she even made the lenses as we waited. It was after closing time that this happened and they all kindly stayed open for us. Thank you Marilyn! Highly recommend Maz. read more

I had a great experience at Maz Optical. They are very polite and professional. They met all of my eyewear needs and my glasses were ready for pick up fast. There store hours are very convenient too so I am very pleased with Maz Optical and I do recommend this place if you are in need of a eye exam and eyeglasses. read more

I've been going to Maz for several years now and have always had a great experience. On my most recent visit, while picking out my new glasses, the tech saw the poor battered pair I was replacing and took them in back (without my asking) and gave them a full "tune up". That's just the kind of customer service they routinely provide. read more

Absolutely wonderful experience from start to finish! Everyone is so helpful there and really make you feel like you're at home. Marilyn and Linda are absolute pleasures to work with. The doctors are great too! Overall, it's always a pleasant experience at Maz! read more

The front staff is extremely rude. The doctor was awesome. The front staff were mad I asked if they had anything similar to my previous glasses.They said I was being way too picky. When I said it's fine I will pick others they wouldn't show me the other ones! They measured me and everything for glasses & said they had the same pair I had previously. The next day They then sent me my prescription to get glasses elsewhere because "I was too much work". No phone call, nothing. My insurance doesn't pay much for just glasses and I couldn't have my eye exam elsewhere since Max billed me for my exam and I only get an exam every two years. After writing this review as well as one on my Facebook page and a local Facebook page the owner spoke to me and agreed to order me glasses. I NEVER complain & work in customer service. Trust me go elsewhere! read more

I'm not one to give negative feedback but I must respond to this request for a review I received via email. Cordial customer service does not appear to be a priority at this business. I have seen them berate their customers when they have a problem with a purchase and have experienced this myself. It is quite sad to watch this happen to a senior citizen which I witnessed at the East Patchogue location. Even if is a customer's error, the staff should deal with it tactfully unless the customer is belligerent. Out of pocket expenses are not fully explained and I have seen that their prices differ between the two store locations on the same frames. Also, it is my opinion that they have sold me demo frames at full price. That said, I would not recommend this place to anyone. read more

This place is amazing. I am also shocked at any negative reviews. They are family owned and operated and they make you feel like part of their family. They are helpful with choices and give you so much time and attention. I will never take myself or my family anywhere else for all of our eye needs. read more

Maz optical is highly recommend by me to anyone who wants eyeglasses. The whole staff is amazing. They treat you just like family and they treat you with the utmost respect and they gave you the correct information you need as far as your eye glasses in your eye exam thank you all ladies I greatly appreciate you all and your service see you when it's time for me to get glasses again read more

So helpful! Tried to get appointment before the end of the year due to husband's insurance. They didn't have anything, but called the next day because they had a cancellation! Doesn't get any better than that! Ladies at the front are so helpful and owner can't do enough for you! Vast selection of glasses! Only paid $30 and they are so cute! Furthermore, they came in within 4 days! Way to go, Maz! read more

Amazing customer service! They take the time with all their patients to make sure they have the best looking and best fitting glasses! Never rushed and super nice! read more

Gave it a 1 because I can't rate lower. Stay clear of this place. They sell you lens no one recognizes at hight rates and have attitude if you tell them you can't see through the garbage. You would be better off buying reading glasses from CVS. Take my advice a go elsewhere. read more

I was inexperienced with the whole eye dr thing so I brought a very experienced person with me. He was appalled at the archaic testing they used. The drops in the eyes is so old, they have a machine now that blows air into your eyes and you can still see when you're done. Unlike the drops that make you almost blind for hours, then when it comes to getting the glasses, they INSIST you get progressive lenses for a large fee that they say is guaranteed or they will refund you if you don't like it, well, this was not the case at all. My friend told me not to get them because my lenses were too small and it would make me nauseaus but I didn't listen. He was right. So i brought them back expecting them to honor their promise of a refund and instead, she tells me she won't charge me extra to change them. Oh how nice. Nowhere does it say they don't offer refunds. I should have went elsewhere and I would never recommend this place to anyone. I felt like I was dealing with a used car salesman. Shady and untrustworthy. read more

I've been coming here for years and never once was dissatisfied. Everyone there is honest and helpful. They'll give you information most places won't just so you're involved in the decision making behind the scenes. There's a lot of nasty reviews about insurance on here, and how they tried to get money out of them and whatever. It's funny, you know they don't have to do anything regarding insurance? That's 100% your job as a patient/customer. They do it as a courtesy since most people can't figure it out, or don't understand. They aren't professional insurance providers. They deal with the same people on the other end as we do, and it's not easy to keep track of 100s of plans and payments I'm sure. I'm appalled to see even ANY negative reviews. This place is truly helpful, and they care about helping you see for the best price. If you don't like them.. You should head down the road to Cohen's and see what they'll do to you. You'll end up right back at the only honest, caring place in the Holbrook area. read more

Extremely rude and untrustworthy!!! Before getting to Maz Optical in Holbrook I went online to understand my co payment from my Health provider, some information was clear some confusing, that is why I ask them to give me an estimate of my co payment. I knew exactly how much the co payment would be for Varilux lenses, they told me a higher price than what was listed under my insurance plan. When I told them that is more than officially listed, they said that the price was for the Varilux Premium, obviously they try to up sale me, then the woman which seems to be the owner asked me why I wasted her time with questions when I know already the co payment? I just could not believe her rudeness! When I calmly respond that I should probably go somewhere else, she reply, MAYBE YOU SHOULD GO, GOOD BY! I never had such a bad experience in my life! when I tried to bring them business. Maz Optical in Holbrook should be avoided, they do not deserve to have a business, RUDE AND SHADY! read more

HORRIBLE EXPERIENCE!!! One of the most unprofessional places I have ever been to! I'm not one to write bad reviews on people or products but this pushed my limits. Here is my review. I recently went into Maz Optical to get a new pair of lenses. After ordering my lenses I was called back 2 weeks later to get them installed into my old frames. Upon arrival, the store was packed. As I waited my turn, a woman store manager was arguing with an older gentleman (about 75 to 85). All he wanted was to price up a different pair of glasses to see if they would be cheaper for him (he wasn't being mean or nasty at all). AS she got frustrated, she kept saying "uhhh I'm not dealing with this right now" and that "The order is already in and that she couldn't redo the order." All of this was done in a room full of people that heard everything. You could see how uncomfortable everyone was. A woman with 2 kids and another woman with a child actually got up and left. Finally, it is my turn. They take my glasses and accidentally crack one of the lenses. Understanding human error, I said that it would be fine if they order a new lens and I would just come back another time. The following day, I called them to ask if they ordered my lens yet. They replied "no not yet" so I asked if I could get the extra scratch resistant film put on my lens and I would pay the difference. The receptionist told me that, that I would have to talk to the manager / owner. When the owner got on the phone I realized it was the same woman who was nasty to the older man. I asked her about paying the difference for the scratch resistant lens and she wanted me to pay $90 for the scratch resistant and $20 to edit the order that wasn't even placed yet. I told her that I felt that it was unfair to charge for an order that wasn't placed yet, she had some not so nice things to say to me and I told her that if she was going to talk to me like that then I was going to hang up. She replied "then I believe our conversation is done." I'm not one to write bad reviews on people or products but this woman's attitude and demeanor is trashy and appalling. She clearly does not care about her customers at all. Well I'm glad business is so good for you, because you lost not only me and my family as customers, but also a decent amount of people when you were very unprofessional to the older man. P.S. Maz Optical never even ordered my lens (without the extra scratch proof) to fix the crack that they made and it is almost 4 weeks later. I'm so disgusted with this place that I don't even care if I spend more money on new lenses somewhere else. This place is horrible! read more