Very kind staff made my experience quick and easy. I was in and out and had no wait time!read more

My only regret is not coming to Custom Eyes Optical sooner. Dr. Dan is great. He explained…read moreeverything to both me and my daughter, our prescriptions were just right. Also unlike our previous Eye Doctor they didn't try to push us into anything we didn't want. The girl at the counter was great too. When we have to go back for new prescriptions in about 2 years we will choose Custom Eyes again.

I cannot say enough good things!! I was hesitant to go here from a bad experience at the centereach…read morelocation well I'm very happy I gave it a shot the doctor was AMAZING easy to talk to and he listened! The staff was also so friendly and helpful with looking at frames helping to try the contacts etc!! I highly recommend going here I will certainly be back!!

This is my first experience with Americas Best Eyeglasses--trying to contact a viable store to…read morespeak to a "HUMAN BEING" is quite upsetting for me. I am a 78 year old woman and I ,wish to SPEAK to a person before committing myself to an appointment at the location that I have been trying to call but the phone number keeps getting deferred to another listing of sorts-- which I will not comply with-- why is it Not possible to get in touch with an associate at that location-- another question is can a person just walk in for an eye exam or is it the ONLY way to have an appointment is to register on line-- in my opinion-- just not a great way to have or do customer service for the elderly-- if I happen to get a response from this review--that would be great-- but if not --then just like all big "concerns" it falls on deaf ears-- or should I say text messages-- and the only reason why it's just a one star rating is because-- I am not able to speak to a Human Being and I honestly haven't been seen at any of the Americas Best Eyeglass locations-- have a nice day--

Excellent! Very pleased with both the quality of glasses and attentiveness of the opticians, Paul…read moreand Gary. Reasonably priced. I was thrilled to learn they also take Davis vision plans; I think many people are sadly mislead to believe they must purchase lenses from a Davis Vision due to insurance but that is not the case.

Paul went above and beyond helping us find the perfect first pair of glasses for our toddler son…read more having no prior experience with glasses we were clueless. He was very knowledgeable, he knew and had exactly what we needed. He even stayed late on New Years eve so we could come in so that my son would have his glasses asap. we can't thank him enough! so glad we found this place and Paul. 10/10 would recommend

Very neat and well organized with a great selection. I stopped in for work on some frames I…read morepurchased elsewhere that had come apart. Thanks so much for your help!

I went in asking for an itemized receipt, because I was a bit uncomfortable with how much I paid…read moregetting generic frames. The rep started to get very standoffish and defensive. She said well with everything you got added on your insurance didn't cover it. No one went over with me what I signed up for. I believe I was just getting my frames with their prescription that's it. No one told me they would have to be polycarbonate and all the extras they included that weren't disclosed. I really feel played. What a shame.

I walked in off the street and needed replacement nose pads. Carol was really nice and replaced…read morethem free of charge. Beautiful store with a great verity of glasses

I tried this Visionworks location since I moved from Riverhead to South Setauket. Since I was used…read moreto the service at the Riverhead store, thought the service would be consistent. Unfortunately not so. Now, the Tech that took me back to the testing machines was great. He had great customer service skills. The female eye doctor, though, had no personal skills. They didn't even offer to clean my glasses which I got at a Visionworks. Decided not to upgrade my lens there. Instead will just buy online.

I am so glad that I am not the only one who notices the rudeness and low standards of services of…read moretheir staff especially the one with long hair, they are not willing to to help you and if they do they talk way too much before they do their job... which is soooooo annoying. And if they help you they are too rattled as if their first day on their job !!! I am Asian and one of them joked that they don't like us in there! Even as a joke for a first time customer leaves a bad taste in the mouth. They should learn some manners and respect! Ophthalmologist are great and nice people.

A perfect example why one should avoid Mom & Pop stores. They will go to any means to get your…read morebusiness including lying to you. I ordered a frame.. everything was good, but when I went to pick it up it was not the frame I had ordered. Luckily I had taken a picture of the frame I had ordered and showed them. That's when the attitude started. They blamed it on there dealer. They offered me a replacement from a lousy selection. There are no price tags on the frames so I could not even argue. I had paid through my insurance therefore it was hard to cancel the order. The second time I went to pick up the frame it was yet another frame that I had never ordered. They just handed over the frame to me and went behind the counter to avoid me. I am always in favor of small businesses but incidents like this make me think twice. I was a customer at big franchise and never had a problem like this before. STAY AWAY!!!

Visited Mt. Sinai optical to have my daughter's specialty prism lenses placed into new frames. The…read morestaff was super friendly & accomodating. They got me in and out quickly and with a smile!

I came with my son who is looking for glasses. It's a beautiful establishment, clean and bright…read more While I was here I looked at the great selection of glasses as well because I need a new pair glasses. The staff is friendly and knowledgeable. There is a doctor here as well. I wish I lived closer, I would definitely have my eyes examined and purchase from here. My son did have his eyes examined and purchased his glasses from here. I definitely recommend this place based on the cleanliness of the shop and the friendly, knowledgeable staff.

I went here for blepheritis - Dr told me to use baby shampoo on my eyelid w/a q-tip - that lasted 2…read moreweeks. I went back to cleaning my lids really well & continued using visine. I guess there's no medicine to clear it up. But, my score is as a spectator of the following, who may/may not return: I drove someone here for dilation. I was told to inquire about an upgraded procedure that costs $30 extra-well worth it. I asked the front-desk staff, she told me to ask the treating staff. I told her I was asking her, so we could find out the fees & pay for it. She was useless & made no attempt to find out. Registration - all pts are sent to the kiosk. I did it for the patient. We waited about 20 minutes then were called in. I stayed in the lobby for the show! In walks a patient (most were elderly); she was w/someone, who helped her at the kiosk. Had they bit their tongue, I might've offered to help - but I didn't want their smoke . This woman let them have it so well - the fact that they wouldn't bill her the copayment, she couldn't register at the kiosk w/o help, she said she's there because she can't see! I mean, the front desk was useless & the lead or mgr justified their laziness. She showed no care for the patient. Hopefully they fix their issues. You should be extra gentle with the elder community. And more helpful when it comes to using the advanced technology. The staff at the front desk should be ashamed.

Very disappointing experience. The people were not nice - I felt like I was a bother... and that's…read moreafter it took forever to get an appointment. I understand that Dr's offices are busy, but to wait for months to get an appt, and then to finally get in and feel rushed and uncared for was very upsetting. go someplace else where people care. That's what I'm going to do.