Is 0 stars possible? We bought our car from these people in 2015. They FedExed the title to the wrong address, so we never got it. We paid them $200 to get a duplicate title in August 2020, and 9 weeks later they haven't acquired it. We now have a car in Southern California that has been paid off for two years, but it is still titled to Maximum Auto Outlet, and we cannot get them to get a duplicate title. We are so f*cked, and it's all this dealer's fault. read more

My dealer was Omar. Courteous and professional. NOT pushy. Made the car buying experience extremely pleasant. Now for the 1-star review. I'm here to say that Maximum Auto Outlet sold me a lemon, it just took about a month or so for the problems to show themselves. Yesterday my intake manifold (a part on the engine) blew off which is causing thousands of dollars to fix. I am considering just getting rid of the car since the cost of the repair is mounting to approximately 25% of what I bought the vehicle (09 Audi A4) for. The right passenger door also refuses to lock or open. While I'm here editing this review, I'll go on and add that a few of the others cars I test drove when originally buying the vehicle seemed to have masked problems also. One of the vehicles advertised online (think it was an 06 BMW 300 series) was marketed as accident-free but the CarFax report showed it had been in an accident. Just keep this in mind when dealing here. read more

When I called for Laura. They said no one worked there by that name. What's sad I bought 4 cars there . Scammed !

Bought a 2007 Mercedes Benz C280 from a great guy Arfeen. This is my mother in-laws last car she will ever buy and she is super particular. Arfeen was awesome with her and a great guy to get to know. I will be buying my next used car from this dealer and Arfeen is my guy. Thanks for being dedicated, not pushy and super understanding. I really appreciate it. read more

DO NOT BUY A CAR HERE ! I'll keep this short and to the point . I bought a car from this dealership barely 6 months ago . I bought the premium warranty they offered and suggested I buy as well . Within 2.5 months I had to get over 500$ worth of repairs and everything was covered in my warranty but they made excuses why not . Not even 2 months later a bunch of other things have gone wrong . I went to maximum and they gave a whole "were gonna help you " speech said they were gonna get money back etc etc and sent me to a mechanic that was going to help ... none of which came to pass . They sold me a lemon according to a mechanic . Within 6 months I have spent over 2000$ on a car that should have been covered under their warranty and they lied about inspections they did . Not to mention really they don't care they just talk game and sell crap cars with crap warranties . Save yourself the money and time read more

Terrible service. I tried MULTIPLE times to contact them via phone and email regarding a vehicle and NEVER heard back from them. Finally, after almost 48 hours with no reply, I again called wanting more information about the vehicle and was treated as though it was a bother to them to look up the information. When I asked about the car fax report they read it to me over the phone indicating it was in an accident but it was minor. I asked for a copy of the report and was told they could/would not do that. Seriously?! They have horrible customer service / sales and if that, to me, means anything else from these people will be equally horrible. HORRIBLE CUSTOMER SERVICE. read more

If I could give this place less than one star I would. I recently purchased a car, and while they gave me 'great customer service' it soon became apparent that they have no business selling cars. They do not do an inspection on the car at all, and will seemingly take advantage of consumers. The car I recently purchased, is an older car, so of course there are issues to be had. But taking advantage of a person buying a car from you, is completely disrespectful in all accounts. read more

wish I could leave a .5 Rating. only reason they would get a .5 is because they were kind at least while they screwed me. bought a 2014 Cadillac CTS coupe that seemed like a perfect deal. But being that the road you test drive one only allows you to go about 30mph you can't tell much wrong with anything. The Cadillac has about 5 things that I wasn't shown or told about or even got the chance to look at because they seemed in such a hurry. one Of those things being the transmission is going to need replaced soon because of shuddering between 5-6 gear. Which you wouldn't know about until you buy the car and go onto the highway at speed and at that point it's to late. and when you try to talk to them about anything with the car after getting it you just will get ignored. So I would recommend not testing your luck and wasting your money like I did and just go to a reputable dealer. read more

Bait and switch, will use you to start bidding wars with other potential buyers to put deposits down and buy the car.

Maximum Auto Outlet housed a car that my mom REALLY wanted. She had been in talks with Edwin and Angel and was thiiis close to buying it...until I secretly called them to share my plans to pay for it in full as a Mother's Day gift. Angel was SUCH a trooper, fabricating a story so that my mom wouldn't come to the dealership on the day she was scheduled to. In addition, Edwin did a great job of guiding me through the hassle-free process, and we worked out a great deal. I kept the car at my SO's place, and the night before I planned to surprise my mom, his car rolled back into it, scraping off some of the paint. I called Angel in a panic, and she recommended a shop that took care of it for us and had the car as good as new the next morning. Overall, I had a great experience, and my mother was joyfully tearful and pleasantly surprised at her Mother's Day gift. Thank you, Angel and Edwin! read more

BUYER BEWARE, THIS DEALERSHIP IS NOTHING MORE THAN A ROB SHOP OPERATION. The car my son purchased had so many issues that it would not have even passed state inspection and was unsafe to drive. Trying to get the issues fixed was a nightmare Stephan & Mario the (Managers) did not give a S*%T about us as a customer, would not return calls, would not accept calls, & even had one of their employees get nasty with us on the phone & told us the manager will not speak to you," they have nothing to do with your problems" & hung the phone up on us. Also the funds we were charged for tags & sales tax was never sent to the DMV, so we had to pay out of pocket for this expense for a 2nd time. THE BIGGEST SCAM ARTIST OUT THERE, SAVE YOUR SELF THE HEADACHE. read more

Horrible customer service! Found a car we wanted on line. Did an application, received a call from Dani. Called back, never heard back from her. Went in (we were really interested in this car) asked to speak with Dani, she rudely introduced herself and then handed us off to her "assistant". They couldn't locate any of our information (believe they spelled my name wrong) when they finally did they only thing they asked about were other cars we owned. WHY??? Yes, we have other cars financed, but has nothing to do with purchasing this car. We plan on keeping all of them.....Didn't ask about income, nothing. We were out within 10 minutes....someplace that guarantees everyone didn't even speak with us about anything! STAY AWAY!! read more

My car buying experience was excellent. I contacted over the email and USAA regarding the 7 seater RAV 4. I only saw the vehicle on the internet and I was contacted by Arifeen Shamim. All I can say that Arifeen is the best sales person I have met virtually and personally. Arifeen is very knowledgeable and possess excellent customer service skills. Vehicle was shown to me through Skype while I was travelling overseas. All I can say is that if you get a chance to go to Maximum Auto Outlet, please ask for Arifeen. Kudos to Arifeen for helping me out and providing me an excellent customer service. Maximum Auto Outlet should be proud for their services and employing Mr. Arifeen Shamim. Thanks Mohammad A. Tahir read more

The worst place in the world for buying car 2014 BMW.... STAY AWAY STAY AWAY thief we went theri last week our sales person was Nick with fake smile we were told car has no issue at all after 2 days their was noise coming from turning steerling wheel we call the dealership and told them they we cannot do anything theirs you bought this car as is took it for repair it needed power steerling pupm and and steerling columm aslmby and some other parts we spent $2479 for reapir after 5 days buying car from this place PLEASE STAY AWAY THEY RIP YOU OFF AWAY WAY THEY CAN and very rude customer service I wish i never went their!!!!! read more

Bought a Toyota here and decent experience. Took the chance during the test drive to bring to Advance auto and they used their OBDII reader which came up with no codes. Had emissions test and it passed. Highly recommend taking any potential purchases to a mechanic for a thorough check up if the car reliability is questionable. Pricing was decent, but not amazing. Large selection of cars and some have sat for quite a while. read more

I requested information from them about a vehicle I was interested in and had them check on financing too. I was approved for financing but the car I was interested in didn't qualify. Fast forward a month and a half- I saw another car I thought might work for me so I sent an email asking for more information. Before I could even take a further look at the car, they (Amar) ran my credit. My credit score dropped for the inquiry and I was simply asking for details on the car. I am so disappointed. I wont be going anywhere near their lot or their website ever again. read more

Horrible customer service and not a group of folks I'd want to give my money to. Aside from the young lady who smiled when I first entered the building, everyone else was very harsh and stale in their approach. They definitely make you feel like more of a sale than a person. I don't even know how that's true because of how rude they were. read more

Buyer beware. This dealership will not disclose important details regarding the condition of the vehicle - major issues that require a diagnostics check to identify. Customer service is good when you are a potential buyer but that changes the minute you purchase the vehicle. If you are trading in a vehicle they will low ball you AND try to hold on to the permanent tags for the new vehicle until they have the title for the trade in - even though they take their time sending in the paperwork. These people are professional swindlers. I wish I had done a check with the Better Business Bureau and gone through consumer reviews before purchasing from them. I am not the first person to purchase a vehicle from them that needed major repairs (new transmission) within 2 weeks of driving it off the lot and I won't be the last. Do yourself a favor and look somewhere else - or you will be next. read more

Cindy-Virginia 1-24-2020 DO NOT BUY FROM THIS COMPANY!! My 16 year old daughter had saved up her money for years to purchase her first car, so after shopping around she found the GMC Terrain that she fell in love with. First month of driving it after paying 6000 the car needed new timing chain, water pump, and motor for the windshield wipers. About 3 weeks later the car stalled out while driving it and now it needs Cadillac converter, mass airflow sensor, oxygen sensor, and a new motor for the windows since you cant even put the windows down. I have called Mario and spoken to him only 2 times and each time he tells me he is going to call me back after he sees what he can do for me. I have yet to hear back from him and have called now for 2 week and keep leaving voice messages, written notes taken by front desk, and still no call back. Poor customer service!! Just very sad that my daughter pretty much has lost her money to a piece of junk. read more

I've purchased a 2013 Toyota Sienna from here - 86k mileage for $15K. Pedro was fairly laid back and transaction went fairly smoothly. I definitely appreciate the fact that he was open for third party mechanic check and emission testing before signing anything. The car with manual was in tip top shape. Currently pending minor issue after signing and completing transaction. I'll keep ya posted. read more

I agree 100 percent with all the other 1 star reviews for this car they sold me the car with broken CD player speakers and transmission.. I'm not a car guy so i didn't know what to check for when buying but i missed that i tried contacting the dealership to no avail then i threatened to get a lemon lawyer and that's when they decided to fix it . The car didn't pass emissions so they tried to have some guy illegally approve it rather than fixing the parts that needed to be fixed to pass and on top of that the transmission just went out and the extended warranty they made me purchase won't even pay for the full repair when that's what they advertise. They only paying like a 1/3 leaving me with 1400 bill mind u i got the car in December it's been in the shop 3 of the 5 months that i had this car and i don't race or do anything crazy in the car . Absolutely do not recommend 100 percent please if you are young do not make the same mistake. read more

My car buying experience was Awesome at MAXIMUM Auto Outlet! Simply negotiated an out the door price and purchased the vehicle. The staff was very Easy going NO Pressure! Tons of vehicles to choose from. I would suggest doing your research on the type of vehicle your considering buying and maybe do a test drive to see if the vehicle is the right fit for you. I would suggest shopping for your next Vehicle at MAXIMUM Auto Outlet. It was a pleasure working with my Salesman Nick. read more

I was shopping for a Porsche 911 and found two at this dealer. I live out of state and needed more info on the cars. I spoke with a sales rep named Evan twice and quote frankly I cant believe a big used car dealer as this would have him answering the phone. Never send me the info including car-fax I requested. When I called back, he claimed he gave it to someone else to enter in the system as he was too busy on the prior contact. So we basically started the process all over again. While on the phone he couldn't get my email right after several attempts and was basically incompetent. He insisted on getting my personal info & phone# and instead of getting the carfax I wanted in the first place, I immediately got placed on a text message service. Don't bother wasting your time here, they hire unprofessional & non-skilled sales people. Sad considering I was looking at a high-end automobile which likely would have been a nice profit for them. And this is what we waste paying Dealer fees on! read more

If you want to be scamed this is definitely the place to go. Spot Delivery Scam is what they call it, look it up and be familiar with this scam before going to this dealership. We were told we had a truck had drove it for two weeks and got the call saying thr loan wasn't approved had to go to another place to try and get another loan. After 7 major hits to my credit we were told we were approved for another loan but we had to do a, b, c then were told we weren't approved to return the truck after a month of having the truck. After selling the vehicle we had, put money into the truck we learned one thing don't trust this or an establishment like it! read more

Bought a car from this dealership on the fact that it had passed state inspection, and was told by the dealer that it was in good condition and safe to drive across state lines. Was only allowed a very short test drive. Got it home and was told by my mechanic that the car was literally not safe to be driving around. The fact that they blatantly lied to my face and let me drive off in a car that should never have been driven is repulsive and I would urge anyone thinking about buying a car from here to get it inspected by multiple mechanics or make sure to buy a warranty to cover the fact that they are lying to you about everything. read more

As the old saying goes "buyer beware". We paid cash for a 2009 Toyota Rav4 with low mileage for our daughter to take back to college This Fall. Brought the car home Saturday afternoon. Sunday morning it would crank, but would not start. Luckily I noticed the cover for the auto trans interlock over ride switch was missing. I checked the internet and discovered a Toyota technical service bulletin describing the exact problem. Took it to the dealer. They fixed the problem at a cost of $450. Also found a extremely cheap set of floor mats in the trunk we were supposed to use. These mats were not designed to anchor to the floor board and were unsafe as they would slide into the pedals. Replacement floor mats cost us $70. Only received 1 key to this car. Duplicate key with transponder cost $150. On the plus side we were presented a copy of the Carfax, which is nice. However the Carfax indicated the car was stolen shortly after being delivered in 2009. Did not notice on the dealer lot, but after we got home and I washed the cart and noticed that the driver side door is a very different shade of blue than the rest of the car. Moral of the story; don't get emotional about thinking you are getting a great deal. Walk away, go home and do your research. read more

These guys will rip you off any chance they get. Stay away. Bought a car there a year and a half ago, noticed that it needed a new compressor, they said they'd replaced it and we bought it, with the aftermarket warranty from diamond warranty. Problem after problem later, diamond warranty wouldn't cover half of the things mao claimed, and come to find out, we were left to replace the AC compressor months later bc mao swore they changed it, they did not. After buying a new car, we were informed the car we've been paying on for over a year and a half hasn't even been reported to our credit bc mao recorded the social security number one digit off. I've called three times, and every time, a different person has pretty much told us it wasn't their problem and hung up on me - as opposed to trying to find a way to help. After reading everyone else's ratings, I now see it's all sales and no customer service. And all of the sales are cars w issues. EDIT: Nick is the only one that has offered to help, after basically pleading with him, he seemed to pity me. He's just off today, so maybe I'll be able to up my rating after getting the customer service we deserve?? Shall see.... read more

I bought a Honda Civic EX 2011 the dealership told me the only problem of the car it was in a accident, which I was it's okay. Then 3 days after I bought the car took it to the mechanic which gave me the results of the transmission was messing up the engine light was missing, alignment, tires sensor were missing in 2 tires, rear rotors, spark plugs, transmission flush, a hood holder Clip missing. Now with a week exactly since I'm posting the A/C stop working this morning. Overall bad service not recommended at all. read more

My purchase experience was great until I left, the associates were very nice and let me inspect the vehicle throughly. The vehicle tire was flat and had to be driven to put air in it by me personally, when I asked what they could do about the tire they said nothing, it was a nice car and had a nice record so I decided I would pay for the tire out of pocket, while driving on the the interstate my front bumper begin to sway in the wind, once I stop I noticed that the clip was broken and the bumper was only temporarily placed on the vehicle, When I called I talked to a few individuals and had a dealership in my area inspect and give them a call, since then I have heard anything from the company, and I have to get the body work fixed myself. I understand that the vehicle was bought used on a "AS IS" basis but on the carafe there was no accidents listed which means something was being disclosed about the vehicle, Im still getting the car to the standards I want it at and its costing money and time, so when buying from this place be very cautious on what is being bough read more

I bought the car in July 2016 and am writing this review November 2016. Problems started with my 2010 GMC Terrain with 50k miles on it two hours after we left the dealer. The headlight globe was aftermarket and allowed water to leak in which caused a shortening of the light. Wheel bearings needed to be replaced in September. The throttle sensor malfunctioned and the fan belt motor went out in November. $1000 in fixes in less than 5 months. Stay away from this place. read more

Horrible customer service. Went to see the car per my friend's request, who had been there for 2 hours. Met with the dealer, who never introduced himself, but told me straight up there is no space for negotiation. He is acting like he hated his job so much. The car is in okay condition. I wouldn't buy this car because of the "I don't give a shit about your business" attitude I got from that dealer. However, my friend is desperately in need for a car, he got the car anyway. I would not recommend this place to anyone. I have bought more than 10 cars (new/used) in the past 15 years, and this is the worst experience I have had. read more

This dealership has a big selection so its convenient for the weary car shopper but it was the most unpleasant shopping experience I have encountered in a long time. A little about JJ.... 1) Knowledge - He doesnt know anything about cars. We were looking at SUVs but he couldnt tell us about clearance, towing capacity, interior space. 2) Service - He never made eye contact, learned our names, offered a test drive or seriously considered the basics of making a sale. 3 Petty Stuff - The amount of cologne was making me sick. 4) The best part - When asked about a specific vehicle we came to see he said it was unavailable. When pressed about what that meant (because we would come back to see it) he said unavailable means unavailable AND I dont want to sell you a car if your going to have an attitude. WOW! read more

WARNING: stay away from this dealership, wait to you read about my crazy experience with this dealership. I was looking for a BMW M5 F10 (2012-2016) car with a 6 speed manual transmission, the last style before BMW eliminated the 6-speed manual from the M5 lineup. They are very rare, I was looking for two years for this type of car. When I found one near me (less than 2 hours driving time), I contacted the dealer listing the car in Dec 2020. The dealership, Maximum Auto Outlet in Manassas Park, VA offered the car. I drove 1 1/2 hr to the dealership. The car looked really good, they let me drive the car, they provided what appeared to be a really good buying experience. They provided me with a CarFax that said there were no reported accidents with this car. However, this car being rare, I overpaid the Nadaguide value of the car by $8000 to get the 6-speed manual transmission. While the price was very high, I felt that the car was worth it to me, no accidents, mileage not too high. I had a little pressure from them to buy it that day, (another buyer is ready to go now if you don't buy it), I put the deposit down and scheduled the following week to pick up the car. Everything looked good at the time I picked up the car. THEN THE PROBLEMS STARTED the following week, not a mechanical problem that the dealer can wash their hands from but an unexpected issue. Glass starts falling inside my trunk within the first week of ownership, very weird, never had that happen before. I cleaned it up, next week again, little pieces of broken glass, again. After a few weeks of this it still did not stop. I sent a message to the salesperson who sold me the car, they said they would talk to management, no further response, I contacted again, no response, I took pictures, sent them to the dealership, no response. Glass still kept falling into my trunk, into my items in the trunk. This has kept happening through July of this year 2021, if I don't clean it up every other day it keeps accumulating. I had a small incident with a deer in July 2021 and took the car to a BMW body shop, when they did the estimate, I mentioned the experience about the glass. The experts at the BMW certified body shop were quick to point out that the glass had been replaced with non-BMW parts and with bad fitting, wrong moulding. They also pointed out multiple body repairs not disclosed by the dealership. I was not happy, I contacted the salesperson again, then asked for compensation to replace the incorrectly installed glass, and to clean up the broken glass that was still falling in the trunk of the car. They refused, this problem happened on their watch, they either replaced the glass with a badly installed cheap replacement or knew about the falling glass, the dealership could not have had a car for a few months and not see the falling glass. They also failed to disclose the glass and other body shop repaired damage (4 places, front two places, rear side and rear window), they were deceptive, they are the experts, they have hundreds of cars on their lot, they knew what they had and failed to disclose all the known defects. This is a deceptive dealership and you should stay away. They hide behind the CarFax by doing the repairs themselves and then not reporting the repairs. Reviews are the only way to get their attention, besides lawsuits, the BBB won't do anything if the car is not new, so we the consumer are stuck and get ripped off by these unscrupulous dealerships. read more

I located a vehicle on their website and called to find out some information on the vehicle. I spoke to Nick who asked me to complete an application online...I called after a few hours and he was very rude and short. I hated for my first initial contact to be met with such hostility. I then caked back and asked to finish business with someone else. I spoke to Dani who was very apologetic, she stated that she would help me....never received but one phone call! Caked the next day two toned and was being told that" she'll be in in an hour!" I refuse to call back again this is no way to conduct business, read more

Bought a van from theses people. Thought I got a good buy. Took it to inspection to have it State inspected. Found out cost me 1500. To pass. Plus another 2k to change over everything. Not again don't go there. Don't know what you might get read more

Bought 2012 Hyundai in February 2016. Needed a new transmission May 2016. The extended warranty from Diamond Warranty cost $2500. There is a $100 deductible and a $1200 cap on the amount they would pay. Didn't know/wasn't told that beforehand. Fortunately for us, we were able to get a firm price of $2500 on a reman tranny in Glen Burnie. Diamond covered $1100. We covered the rest. Bought GAP insurance while there for $895. Was able to get it from my credit union for $200. Requested a refund in March. Received it in June. Was told SEVERAL times by MAO that the refund would be sent by the insurer, when, if fact, Maximum Auto Outlet was supposed to send the refund check to me directly. Hmmmmmm. Made me feel someone at MAO was not telling me the truth. Hard to believe they didn't know how the process worked. Had to drive to Manassas during rush hour to receive 2nd set of temp tags due to titling difficulties. Thank God, the car is running well. Late June we were ready to buy a 2nd car. Looked at a few interesting deals at MAO--just for fun--because I have no intention of ever returning there to buy a car. Now you know some things that we did not. read more

Never tried to give someone my money so hard in all of my life. I'm not sure how they stay in business. Called and was told a salesman would call me back in 10 min. Called again no answer in the middle of the day. 3 calls to credit dept. Was told each time I would get a call right back. Never got a call back from either dept. Went to another dealership today and purchased a car with no issues at all. 1 call back to answer a few questions and they would have had my business. read more

Read my update at bottom: I bought a 2013 C-Max from them, The salesman was Johnathan. The car is great but the service stopped after signing the papers. Never got a second key which will cost $300+ and have asked for it 3 times. Asked 3 times for the written paper work for the Va inspection, got the same run around. Makes me wonder about the validity of the inspection??? The tag and title girl seems inefficient so far but we will see if they get me my Maryland tag work done and the Tags to me before the temp expires. Update..now i have found that this vehicle was wrecked and not show on Carfax!! read more

This place sells junk vehicles and know they do not work when consumers purchase! They scam and lie. I would not trust anything from them and am pending lawsuit. read more

If I could give it 0 stars, I would. As everyone else is saying do NOT waste your time here. The service is terrible. They say they have the cars go through inspection which is a lie. We were looking at this Chevy and the head lights were broken "but they just fixed it" Nick is the most condescending salesperson there. Rude and despicable. Considering this is a company that makes money off of the customers purchase they should really treat people with respect. We were greeted by no one, they were willing to fix absolutely nothing that was wrong with their vehicles, and they give the worst customer service ever. read more