These people are rude and extremely unprofessional. Whoever the lady is that answers the phone is obviously unhappy in her life and frankly I would be too if I worked there but it still doesn't give you the right to mistreat customers. Bought a car from here and paid it off 4 YEARS ago and the lender they paired me with still has a lien on the vehicle even tho I have proof I've paid everything off. I called maximum auto outlet to talk to my salesmen (short Hispanic guy) and was basically told "not my problem". He offered no assistance what so ever and didn't even seem concerned at all. He already received his commission on the sale so he couldnt care less. And it's OBVIOUS management does not hold their employees accountable considering how comfortable they are disrespecting customers. If you're looking for a reliable and worry free vehicle purchase, avoid this place. You'll thank yourself later. read more

Never buy from this dealership. I can confirm every single bad reviews people wrote about them on this website. I have been through it all with them. They would sell you a messed up car, crooked warranty that does not help with repairs, provide crooked financing system, very rude and disgusting customer service all the way to their managers. When you try to cancel your warranty and get your money back then they start playing games and get nasty with you. Trust me, do not get close to this dealership. The only things you will get are headaches, anger, stress, bad car and bad customer service once they get their money. I wish i could give them negative stars. Crooked people than those folks do not exist. They are the worst you can get. read more

The worst! They caused me to wasted an entire day and cost me two tanks of gas! Bunch of liars that are only looking out for themselves! I called and told both my salesman and his manager Mario that I was on the way and when I arrived 3 hours later they told me they just sold the car. It actually drove past me as I was walking out of the store. They didn't have the time or courtesy to give me call to say they weren't holding the car, but I sure have the time to let all my employees and friends know to NEVER buy from these jokers! Shame on them! read more

Stay away from this dealership!!!!! My husband and I purchased a 2012 Jeep Grand Cherokee from here with a week the check engine light came on. We called the salesman Mr. K who told us the bring the truck in and they would fix the problem. Three days later the light is on again and Mr K and the manger has failed to follow up with us to resolve this $1,800 problem. I wish I saw the reviews before purchasing here. read more

PLEASE DO NOT BUY FROM HERE! Manager is a very smooth talker and can sell anyone a car. However the thought of you getting an actual good reliable car ends there. Once you decide to buy he will pass you off to the sales and finance team who are nice but unqualified to answer ANY questions you may have about the hundred forms you sign. They will have a form for everything so you cannot hold them accountable for the junk they actually sell. You will even be required to get your own emissions before you can get your tags. I bought three used cars this year and this was the WORST dealership to deal with by far. So, please save yourself the hassle and go to a more reliable business. This one only wants your money period. read more

Never would I ever go back to these people again. They claimed everything was 100% on the car but when I got it home. Navigation didn't work. I had to have $3,000 in work done writhing 3 months. They are nothing but liars trying to make a buck. DO NIT BUY FROM THEM EVER. read more

Maximum Auto outlet in Manassas Virginia must be one of the worst used car dealerships ever. I would not recommend buying a car there to anyone... On my first visit to the dealership my salesman, Mr. K was too busy to talk to me, but had plenty of time to talk on the phone. I was in desperate need of a car (I know my own fault). Mr, K was "willing to work with me" and take $250 off the Internet price. Wow, so generous. but again, I was desperate. Didn't buy this day I was just so annoyed at this salesman... I must have been on my meds because I went back and got to deal with "Mr. K" again, this time a lot less phone usage... This is a plus... I got my incredibly awesome $250 off Internet price but, they ended up selling me a car with non-working equipment (headlight). Told me they would fix it, but I would need to come back. Again, I was in desperate need of a car. They removed the safety inspection and gave me a rejection sticker. They took $100 off the sales price for me to do my own repairs. I bought it. Mr. K. told the lot guy to give me the keys when the car got around from removing the safety inspection sticker and walked off. I mean at least be man enough to hand me the keys and tell me, I got you sucka!!! I didn't get a full tank of gas (1/8). Didn't get a car wash. I should get the commission for the sale of this car. I ended up doing my own work, including jockeying the car from the lot while Mr. K talked on his phone. Oh, so turns out the headlight is after market. They forgot to mention that when they were rejecting the safety inspection. Only "it needed a new light"... New light and inspection $250. So, Mr. K is sitting back saying gott'em!!! Yes that got me, but they will never do it again... I will tell everyone I ever meet to never buy from them... Wouldn't buy anything from Mr. K. ever again and wouldn't buy another car from this place if it was the only dealership in the land. This place is a freakin joke. I can't be completely negative though, Jonathan in finance seemed like a good guy and made the paperwork very easy. I would recommend him for employee of the month, or for him to find a better place to work. read more

Never in all my years of shopping for cars have I encountered a dealership that doesn't want to make a sale happen. I stumbled upon a 2014 Nissan GTR Track Edition at this dealership. Upon putting an availability inquiry on cars.com/CarGurus.com, I was contacted by Marla. I informed her that I had a trade in and that I wanted a rough ball park figure prior to making the trip. Now I understand that without physical inspection of my vehicle, they couldn't give me an accurate offer, but nonetheless I wanted a general idea. Marla told me that Mario, the general manager, would be able to assist me. He called me and I gave him the details of my vehicle. He gave me his cell so I could text him all the pictures of my car. I made an appointment for Memorial Day to check out the GTR. I contacted the dealership multiple times requesting an update from Mario PRIOR to me making the long trip, as I reside in Delaware. I was promised multiple times that Mario would contact me back. I needed to coordinate whether I was going to drive my trade in to the dealership or have my wife drive me there. Since they never got back to me, I decided not to make the trip. They contact me on Memorial Day asking if I was still going to make my appointment when they have been ignoring my requests for almost a week!? No thanks. Their explanation was that Mario is very busy as he is the general manager. I've requested multiple times to be forwarded to a sales person who could actually communicate with me. Since I have yet to hear back from them after that request, I figured they don't want to do business. I've read all the negative reviews thinking it was just customers not happy with their purchases, as used cars can have problems well after the purchase. However, I can attest to the negative ones relating to customer service as this dealership doesn't seem to pride itself on that. Also, the $595 doc/processing fee is a joke! The business manager who keeps responding to the reviews claiming that it's a MANDATORY STATE FEE is completely lying. These are individual DEALERSHIP IMPOSED fees. The only thing the state collects are taxes and registration fees relating to the vehicle (title, tags). Anytime a dealership says doc/processing fees are mandated by their state, just call BS on the spot. These fees just add a fixed revenue source for the dealership for any car sold regardless if it's a 90k car or a 5k beater. Wanted to buy the GTR from this dealership, but seeing as the general manager or anybody working there doesn't want to even contact a highly motivated customer after multiple requests by the customer, I think I'll pass on this one. read more

My son purchased a car from them and while it was a complete lemon...it cost $1500 to get it to pass Maryland inspection. Called and called, left message after message...no response. I read the reviews where it was stated that they screen calls...well i called from my number no manager in site, i called from my work phone two seconds later and the manager himself answered. Very shady, I would never buy from them again. read more

My wife and I went in to take a look at a 2013 Fiat Abarth. Customer service from the sales guy was good but I'm really not satisfied with my purchase. I explained to the guy I have been a mechanic for 13+ years and I wasn't in the market to buy a car with alot of issue. He assured me that the car was in great condition, it passed the VA safety inspection and needed no work. Went on a test drive noticed the passenger window regulator and rear wiper motor didn't work, no big deal, easy fix... completed my purchase with finance who didn't not tell me I needed to complete emissions on my vehicle before I could get plates nor did he call and ask if I had completed this task. It took me calling after 2wks to get a status. Also the porter driving the vehicle to get cleaned could not drive manual and luckily he didn't burn out the clutch driving it in the parking lot. A couple of days later i took the car to my job to check it over noticed directional tires on wrong and 2 have impact bubbles, "passed state inspection, no issues"!! Didn't want to write this review but I'm kinda pissed off after receiving a letter in the mail for a credit denial for twice as much as I needed for the loan and after my 4th time driving the vehicle the check engine light came on so now i need emissions!!! Like I said in the beginning of this review "window regulator and rear wiper motor no big deal" but now I need those items, 2 tires, and whatever I need to fix for the check engine light. How it passed state inspection beyond me but beware, make sure you fully have these vehicles checked by a mechanic before buying a car from this place. Ps all cars are As Is no warranty unless you buy an extended one that starts at 1800.00 that most dealerships or mechanic shops don't acknowledge or honor or except. read more

Just went to get Emissions done none of 3 sensors are reading and I'm missing a catalytic converter and my car has been modified before I got it and seems to be put back together by a 12 year old I'd imagine that's the outlets mechanic and I see how well he fixes everyone else's car read more

Absolutely TERRIBLE customer service! They are only helpful until they get their money, if you need any further assistance with any issues as far as the things they are supposed to handle such as title, registration, tags, bill of sale , ANY OF THE PAPERWORK YOU SIGNED, They will not be any kind of help , they will be very rude and disrespectful and will refuse to help you with anything other than Buying a car . I've spent over 40,000 at this place and I can even Get the proper help to straighten out my tags. When I spoke with Linley or whatever her name is in "tags and title" department she was very rude while I was trying to explain the situation and even hung up on me.DO NOT BUY A CAR HERE !!! read more

It's no wonder their Better Business Bureau accreditation has been revoked for failure to address marketplace disputes quickly, professionally, and in good faith. I was working with Pedro, the salesman, on a Toyota Tacoma. Based on the photos, videos and multiple conversations with him, I was led to believe this vehicle was in very good condition and that there were no major issues. Not once did their manager, salesman, or ad online disclose any issues with the vehicle. I explained to him that I was coming out of state and really needed him to be honest with me about the trucks overall condition, which he assured me that there were no major issues to be concerned of and that it was a "good to go" truck. So I made the flight up from Kansas City to pick up the truck. Upon arriving I found out that the truck had significant damage that was not reported but VERY apparent to the naked eye. As you can see from the attached photos, the entire roof of the truck was dented and scratched in multiple areas and extended to the A-pillars which comprises the integrity of the truck. I pointed this out to Pedro, who then directed me to Stephen Samoy, their sales manager. Stephen offered no explanation or justification for this gross misrepresentation of the vehicle that they listed for sale. They were unapologetic nor did they even offer me a ride back to the airport to fly home the same day. I spent $800 in travel due to their negligence. I requested for a refund of my deposit and travel and was denied a refund of any kind by the general manager and Stephen. I would be cautious with doing ANY business with this dealership. Either they didn't catch these significant and apparent issues during their inspection, which speaks to their quality of inspections and vehicles that they carry OR they caught the issues and chose to be dishonest and not disclaim the problems with the truck. They are dishonest and do not stand by their product. read more

This place is horrible. I bought my 2012 Hyundai Veloster from here. It was double the price of what it was worth, the speakers were blown, and the key fob to the car didn't work. Trying to keep getting in contact with these people was a miss. They were rude to me after I bought the car, I will never buy another car from here again. read more

This is probably one of the most unethical used car dealerships I have even seen. The are bait and switching the prices they advertise on cars.com. The salesperson Karina asked to run my credit. I said I only wanted one hard inquiry. To my surprise I get 8 credit karma alerts that I had 8 new hard inquiries. I called back Karina and she said that is the way they do it. read more

so far not so good, will update later It's taken them 3 days to run a credit check that should of taken 1/2 a day at most. They don't like calling back. So far one of the salesmen that answers the phone ALWAYS says the person you're looking for isn't at work and to call back the next day. If they really wanted to sell cars you would think they wouldn't prolong the deal. Especially when I'm giving them a trade in that has less then 30k miles on it and is fantastic condition. This business functions slower Then molasses in winter. So if you're looking for a quick and easy car buying experience this ain't the place. read more

If I could give no stars then I would. I only bought my car because it was literally brand new, had 1800 miles and the carfax was clean. I won't buy a car from them again. 1. Never honored my college graduate incentives, deal was funded and finance person could care less. 2. Title office is a joke, nobody answers the phone, I'm still waiting for my tags. My lawyer is shadowing my interactions so he will floor them if I don't have my tags by the end of the month. 3. Never mentioned the additional county tax, that was a nice surprise. 4. Traded in a car with a full tank of gas, they refused to fill the tank on the new car. 5. Car traded in had 227,000 miles on it, could not pass safety. It's on their site for $4,000 they gave me $500. There is a safety sticker in the window, but I am almost certain they never did the repairs. Gold 02 Honda Civic LX it's a great car but have a mechanic look at it before you drive off. This is a true slam dunk dealership you get the three C's C your car C your keys C you later They have a few cream puffs, anything high miles avoid. I'm happy with my purchase, but I got lucky. Proceed with caution. Sorry to be so negative, again I am happy with my new car, just disappointed that they throw you in the garbage when you drive off. Had they not have done that I would have refinanced with them in six months and perhaps been a future customer. read more

I went to look for a car. I was given the keys to a car to test drive and asked to drive it to the front of the dealership. (Kinda tacky...don't the dealerships usually drive the car up to the customer?) So, I get in the car...won't start. So, I go back to give the keys to the dealer. He says, "Oh, well that one has been in an accident...I don't know what's wrong with it but, we can get it started..." Um, no thank you. read more

Drove two cars. One had blown rear shocks, the other missing an oil fill cap. How do you sell a car with blown shocks for market price? That's shady. Informed the guy who gave us the keys to test drive and he got really annoyed and really dismissive. One of the cars was 1500 above blue book, and he refused to negotiate. read more

This dealership is decent, i had no issues woth the buying process, I liked the people i worked with, and i did not overpay for my 2010 Mercedes E350. But there were some problems. The brakes were extremely faded (this did cost a bit of money to fix but it was expected from the cost of a mercedes), the rear brake pads weren't installed correctly and made a clicking noise (again, cost quite a bit but expected), there was no front license plate bracket so i had to get one from the dealership, and the COMAND wheel didnt work completely (it would allow me to use it but the spinning function didn't work). I would not be above buying from here again but be VERY careful and inspect the vehicle before you buy from here. read more

These guys are so racist! I set up an appointment to look at a car. My wife, and I drove all the way from Frederick, Md during rush hour. When we arrived, no one offered any help as we just stood around. Finally, someone aknowledge us by saying "we don't show cars after 4". "But I called and supposedly had this all set up", I said... But that didn't do any good. Apparently, these people had no intention of showing us the car, as it was in the rear of the showroom, behind 3 other cars! They even had the nerve to tell us we had to set another appointment, and that a credit check would be needed to show us the car. We got back in our car and drove to Porsche of Tysons Corner, and made a deal on a car there. I paid a bit more, but it was a much nicer car, and I was not treated like an animal! read more

First I'll say that I had no issues with our sales rep. He was very nice! The process was pretty simple since I paid cash, but I had to ask for paperwork in writing after being asked for a check. Really hard to write a check when you don't know the break down of charges. I was also irritated that I was asked to put 1000 of it on a card. I'm upset that a basic mechanical inspection did not happen. We left with almost zero gas in the tank. That just a basic customer service thing that you leave the dealership with more than a quarter tank. There was NO oil in the engine and we drove it 50 miles home before discovering that fact. And very disappointed we're having to put $2000+ more money in the car before it will pass inspection, but that is also our fault for not taking it to a mechanic for inspection before we finished the sale. read more

I am extremely pleased..called about a Toyota Sienna.When I arrived found the person I spoke to immediately brought me the vehicle,filled credit app and within an hour and a half was heading home extremely satisfied.Extremely affordable payments thru a credit union..Absolutely awesome read more

PLEASE READ THIS AND AVOID THIS PLACE. Purchased a 2009 Audi A3 Quattro with 69K miles for $9000. After two weeks of smooth driving, the Check Oil light came on and car was running very rough. The oil level was showing very low on the dipstick so I took a look underneath the vehicle to find a hole steadily dripping oil (dripping again within a minute or two of wiping clean with paper towel.) I called the dealership and they asked for me to email them photos of the leak and they would call me back immediately after checking out the photos. I never received a call back and then they specifically stopped answering calls from my direct number altogether. I called from a different cell phone number and they answered immediately... When I told them who I was, they say, "Sorry, the manager is in a meeting right now and we are not allowed to give you his cell phone number. Can I take a message?" I find the manager's cell phone number on a previous email I had from him; he answered on the first ring and confirmed that he was NOT in a meeting at all and not sure why the front desk had told me this. He says, "But can I call you back in 10 minutes after I get back to my desk and checkout your paperwork?" HE NEVER CALLS BACK AND AGAIN, AVOIDING DIRECT CALLS FROM MY NUMBER WHEN I TRY TO CALL BACK. I had my mother call up and he answered immediately again so I know they have caller ID and have my cell number somehow marked as "Do Not Answer" at this point. Here I was trying to get my fiance a newer, more reliable car at almost $10,000, but it is now undriveable after 3 weeks and the dealership refuses to do anything about it. On top of the huge, leaking hole, there is NO WAY the rotors on this vehicle passed VA inspection (photos attached of rotors with deep grooves). They even refuse to give me the name of the "3rd Party" shop who performed the inspection so I can call and research myself. We also had issues with the aftermarket stereo during the first test drive in which they said they would absolutely look at free of charge if we continue having issues. The stereo is now completely stuck on an Error screen which will not allow me to do anything to it and they won't even help with this verbal promise that they made. This is a very shady dealership that is not even attempting to help with the $9000 car they sold with a hole in the bottom of the engine.... PLEASE BEWARE!!!!!! GO SOMEWHERE ELSE UNLESS YOU WANT TO BE RIPPED OFF AND LEFT WITH A JUNKER VEHICLE WITHIN WEEKS OF LEAVING THEIR LOT! read more

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If you're going to use Maximum Auto Outlet you have to search out Mr. K! Honest , organized and upfront. read more

Got a car from mr k.... should have known the moment he tried to convince us that the high beams where the regular lights this was going to be a bad idea. Haven't even had this vehicle for 3 months and there has been 4 issues with it. Called them and they said they basically have nothing to tell us. Nice people but we got a crappy car he spend hours convincing us to get. We got a maroon Sorento 2013 read more

My sales man couldnt even come over to shake my hand after everything was processed. He just went on to another sale. The customer service rep had to come shake our hand and tell us the keys we had were official and we were done and could take the car off the lot. Thanks a ton. read more

Working with Mr. K was a wonderful customer experience! He went above and beyond to ensure we got the vehicle we wanted and our needs were met. Ask for "Mr. K"! read more

I found this dealership to be pleasant and helpful, without any high pressure. Their prices were very competitive. We took the car out for a test drive, and they were more than happy to let us take the car off site another day to have it inspected by our mechanic. In addition, I'd forgotten to make sure the convertible top worked when I was there, and the sales person took digital pics and sent them to me right away. The sale was also a little complicated financially, and they made sure that all went smoothly. I would add that they say "no haggle" and mean it, so don't expect them to come down in price. One of the electronic car keys didn't work and the car needs some minor maintenance, and when I tried to use this to get the price down the sales person stood firm on the "car is sold as is." Fair enough. If you don't know a lot about cars, I'd suggest taking it to a mechanic before you buy or getting a warranty. The price was low enough that it still was a good deal even with what we know we'll have to put into it in the next couple of months. We went there for a specific car we'd found on cars.com, and I'd go back to them for another used car in the future. That's about the best you can ask, for a used car dealership! read more

If I could give 0 stars I would Jonathan who works their is a complete Ass*Hole has no respect basically if your not worth their time then leave, they don't bother to even tell you information about the vehicle and right now that the weather is kinda cold they give you the keys and go inside and leave you. Very poor customer service, poor safety' don't even bother to wear face masks or require others to insure everybody's safety, please do not go here or ask for Jonathan he is a worthless insulting rude bas*tard read more

Buyer beware these guys used to be called maximum deals. Look Into their reviews to see how they run their business. Caveat emptor

This is the worst place to buy a car from I bought a 2008 Jeep and already put more money into it then it's worth and I didn't have it for a year this dealership sells straight junk and just looks for a quick sell! And people there with I told them about did not try to help at all just nodded there heads so don't buy a car from here unless you want to be left with a piece of junk read more

We went there with my daughter that just turned 18 to look at cars it started raining, so I stayed in the car because I have allergies , trusting they would treat my daughter with respect, little did I know they all looked at my baby girl like she would be a piece of .... , after she got looked at and made her feel uncomfortable, an individual approached her and asked her what she needed what a dumb question... which she replied... : looking for a car .... where they directed her to a car that was in an accident already thinking she didn't know about cars only because she is a young lady, not enough with making her uncomfortable and giving her the worst service possible, the individual holding her license in his hand had the guts to ask her if she knew how to drive ... For their information she has been driving for 2 years and she has a father and uncle that taught her about cars plus had a 40 thousand check in her purse ready to make a deal.... but not in that horrible place ... I don't recommend anyone to go to this dealership... unless you are a man ...they will make you feel uncomfortable as a greeting read more

In five years of bought 2 cars from maximum Auto outlet and both cars ran mechanically fine but I also referred 2 people and they told me there was a referral program or something and so far I got $10 in gas that was it (no hook up on oil change, brakes or anything like that).Not upset just a little disappointed because I believe that longer-lasting customers will give them more money. But the management have to treat customers who refer to Maximum Auto better than a $10 hookup.... so not sure if I'll refer because really I thought they were going to hook me up little better since I bought them so much business including my own business(NOT SALESMAN'S FAULT IT WAS MANAGER) but they didn't ...oh well.. like I said they have great cars though read more

Made a first I offer 10% under asking on two cars. 50% down and finance balance with my own bank. They would not come off list even though one cars sunroof was not working. Disappointing. read more

DO NOT BUY A VEHICLE FROM THIS JUNK YARD! I bought the vehicle and took it to the Toyota dealer to get inspected. The frame had severe damage and they welded plates over the rust and covered it up with undercoating! Rear main seals in the motor were leaking, shocks blown out, they replaced the brakes and used copper brake lines ( not legal ), zip tied brake lines to frame, all 4 tires did not pass, power steering lines leaking, coolant leak, oil pressure sensor leak, upper and lower control arms, and the list goes on! Also the warranty they sell you is also complete SHIT! Stay away from this place. To get this vehicle through an inspection will cost over 20,000 dollars! Not sure how they got it to pass a VA inspection, but I will be calling Va Dot to let them know what is going on there. Also if you just bought a lemon from them, call a lawyer, know your rights. Document all conversations and interactions with them. return the car ASAP! Call the bank and tell them what they did to you, cause them as much hell as they caused you. You do have rights when you buy a car AS IS from a dealer! Call the BBB and leave as many reviews as you can to help other people from making the same mistake! read more

I wouldn't wish this dealership on my worst enemy. 2012 Audi a4, Car broke on the home from the dealer. Brought it back twice for repairs for the same issue both times the car broke again on my way home. Inexperienced mechanics working on cars and shady dealings, promises not kept, and poor communication. Needless to say I will be taking the car to a licensed mechanic as I asked them to do multiple times with no avail. Highly doubtful they will be covering the bill when I send it to them even though they are liable under the warranty. I would rate it half star but it's not an option. Only positive thing I will say about them is the sales man I worked with was very polite but he should go for work for a better company. Update: after 4 months the car was finally fixed, after threatening to sue the dealer paid the 50 percent as per our warranty agreement. However I was still not happy since I had to take way to many actions upon myself in order recieve payment. read more

I brought my 2000 Infiniti I30 from them back in 2004. I still have the car with 238,000 miles on it. It only had 64,000 miles on it when I bought it and I got it for $13,000. If you're looking for a car in good condition it seems like they have some good deals. We also bought a Kia from them which only died after my wife got hit in an intersection down in Richmond. No matter where you buy a car from you have to do your due diligence in checking it out for mechanical issues. I wouldn't hesitate buying another car from these guys. read more

BUYERS BEWARE!! My Dad and I put a deposit on a 2015 Shakir Orange F80 M3 and after driving 5 hours to do the final in person inspection we found that the entire front end of the car had been resprayed along with other parts of the car. They claimed they had no wiggle room on the price even though demanding over the NADA value for the car and had paid bottom dollar for it from CARMAX. They kept the deposit we drove home. Win for them, but we wasted an entire day for a falsely advertised vehicle. read more

Buyer beware! Came down from New York to buy a car that Pedro promised me was dent free and in excellent condition. Spoke with him multiple times over a 2 week period to confirm condition of the car before I made the commitment for a 5 hour drive to pick up the car. I arrive to find a good sized dent on the upper rear quarter panel, easily visible for Pedro to have told me about it. The underside of the engine was absolutely covered in fresh oil. Pedro wouldn't budge off the price and kept saying it's a used car. It's a used car that Pedro lied about or didn't care enough to inspect for a buyer coming from far away, even after pleading with him to tell me everything. A quick peek under the car would've revealed the massive oil leak and the dent was easily visible. Don't trust a word this guy says, I walked away and you should too. read more