Very attentive with well trained and friendly experts running the facility. They performed what I…read moreasked for with professionalism and timely handling. Also took my coupon which basically made tire rotation free! I'd go back again when needed.

This has to be the friendliest Valvoline I 'be ever been to. Joe was the manager and was super…read moregenuine and created a wonderful experience. Will certainly be returning here for oil changes!

Ron is a true master mechanic who takes pride in his work. He's knowledgeable, honest, and can…read morediagnose and fix problems that others miss. You can tell he genuinely cares about his customers and stands behind his work. If you're looking for someone you can trust to keep your vehicle running its best, Ron's Auto is the place to go. Highly recommended!

Aligned my vehicle, while the ball joints were ready to fall out. Also, the bolts to another part,…read morewere not all secured.

Dan's the man! Quick and easy oil change, no appointment, just pull up! Plus the inside is nice,…read morewith free water and coffee!

Great group of guys here, all knowledgeable and courteous. Came in for a oil change and with a very…read moreshort wait I was out of there. The waiting room is clean and outfitted with a television, coffee & drink station. I highly recommend this location, the service was fantastic and prices seemed on point.

Tyler R was very helpful in the booth, I went to buy a wash and Tyler was right there offering his…read moreexpertise and knowledge. After I purchased my wash, I went through my car was very clean thank you Delta Sonic and Tyler!

Kaitlyn- Told me all my offers without high pressure. Was…read moreefficient, pleasant and helpful.

Coming home from work last Friday night, my front wheel was making a horrible racket. My husband…read moreand I diagnosed it as needing brake replacement. We called our dealership and they offered us an appointment in 2 weeks. On Sat AM I called the Goodyear dealer in Webster. He offered to fit us in that same day. Several hours later he called and reported that we just had some rust that needed removed. He could have charged us for a full set of brakes, but only did a minor repair. That kind of honesty is priceless in our current environment. He has my business for as long as I own a vehicle!!

I went to this Service Center for the first time (AND LAST) for a tire rotation and oil change…read more Typically, I've gone to Goodyear in Irondequoit (a 5-star Center) for those same services. Total cost at Irondequoit: $26.95 Total cost at Webster: $137. 47 WHY?? I was informed by the service representative that all 20 lug nuts needed/should be replaced because they had been damaged by weather and parking. Anyone park on the left side of the street (NOT ME) and the curb would have to be at least 12" high to make contact with a lug nut!! Ridiculous! He showed me one damaged lug nut and two that were not damaged and said that the mechanic was having difficulty trying to remove some of them. He also said it was a "safety factor" and the decision was mine. Cost: $4.95 each I've asked at least 6 qualified professionals if they've ever heard of such a thing. NOT ONE had. Oh yes, he also recommended that I change the type of oil change I've been getting regularly (at a higher price). I declined. I should have been smarter and said "no" to the lug nut replacement and that's my fault. But, I want to warn others (especially women) to be aware of what I feel was a scam and find another Service Center!

I first stopped by Midas on a Sunday, after another certain discount tire shop down the street…read morefailed to order tires for the appt I had with them. I'd been stuck in the snow that week Bc my tires were so bad, and couldn't wait any longer. The owner, Rich, came out to talk to me on a Sunday when he saw me pull in. Even though they weren't open (they were having a staff meeting) he took the time to help. His son, service manager Anthony, helped me pick out all season tires. Their price, including work, was also much more reasonable that the aforementioned "discount tire shop" down the road. They also do free rotations every 5000 miles to extend the life of your tires. When their delivery truck was running late due to heavy snow, an employee went out of his way to drive to the delivery truck and get the tires to make sure they were there on time. Midas changed the tires in about an hour. (Mavis, the "discount tire shop" had quoted me a work time of 3-4 hours). Midas is honest, hard working, reliable, and goes above and beyond for the customer. They are also family owned and operated. Now more than ever it is important to support our local businesses. My family has used Mavis for years. Because of my experience with Midas, I've convinced them all to switch. Thank you for being such a caring and wonderful business that picks up the slack when the competition fails! Looking forward to feeling safe while driving on the snow with my new tires.

Amazing amazing amazing! The staff here is super kind and helpful. We popped by hoping to get an…read moreappointment for an inspection - they got us in right then and there. 30 minutes later we were out the door. Seriously these guys are great!

I've been a customer for years, through several cars, old and new. They never try to upsell me and…read moreeven offer cash back for loyalty! The place is super clean from customer to car bay and everyone I meet is kind. They give me honest recommendations regarding tires, etc and maintenance. Hours of service are convenient, no appointment necessary and a sense of security in your vehicle... you can't put a price on that.. Once I went somewhere else... forget it..Clearly this team knows what they are doing.

I've always had difficulty trusting mechanics with cars, either because they don't check everything…read moreor try to overquote you for things. Mike (the service advisor at the Webster location) is not one of those mechanics. He is honest and transparent about his work, and he will go the extra mile to make sure everything is fixed and ready to go. I had a thumping noise issue that was affecting my car for weeks, and one Firestone location made repairs but not the right ones to remove the noise - and they also refused to look at the car any further. Thankfully Mike at the Webster location made sure he inspected the car in full (which the other location didn't do), and he was able to locate the cause - a rusted-out rear parking brake. Despite a delay in getting parts, once he received them, Mike made sure the work was done right away. He also drove the car to make sure the noise was gone. When I picked it up, I didn't hear the noise either. If you're in a pinch for repairs and you're in or near Webster, I would recommend visiting the Ridge Road location - and I hope Mike is your advisor. He will look into the issue, find the cause, and make sure the right work is done. I highly recommend him. Thank you, Mike, for being an awesome help!

To start with, I had a 2:00 appointment, and didn't get out of there until after 6. The tires I…read morepicked out were not as expensive as the ones I ended up with. How ever, I do like the tires. I guess all the waiting is what really annoyed me.

customer service was horrible. First day vehicle Sat there for 5 hours, manger never relayed…read moreinformati to tec. Second day I brought it back alignment was done importer and was asked 1 time on phone and written on drop off slip to make sure tires were topped off and none of it was done. Very unfortunate and do not recommend unless you'd like a waste of time

Anthony at Firestone on Empire Blvd went above and beyond tonight. I hit something in the road with…read moremy tires and almost immediately got the dreaded low tire pressure warning. I pulled in just as he was leaving the store. He brought my truck in. Checked all the wheels. Found one with low pressure. Dismounted it. Checked for holes. Cleaned my rim of corrosion. Re headed the tire and sent me on my way. Thanks Anthony. You guys at Firestone Empire rock!

Honest ownership, fixes solid, reasonable prices. Need to plan ahead. They have a steady customer…read morebase.

We've been coming here for over 20 years for all our cars. Dean and Jim offer personal, honest…read moreservice. They always give us options on how to fix a vehicle (our new ones and our old ones). Now we bring our kids' cars there too. Again, we know we can trust them to give us the best deal and to patiently walk us through what's going on, including if it's worth it to put money into an older vehicle. These guys are the real deal. Highly recommend them.