- 5 stars for this location! Not a single employee in this store has any idea about cars! I knew…read moreexactly what I needed before going in and all they did was argue and give me WRONG UNSAFE information! If you care about your car and safety GO TO ANOTHER LOCATION!!!

The workers did not give me the "online discount" (for a set of 4 tires) they advertise for…read morescheduling service online. This supposed "discount" also required a $25 deposit (not a big deal in itself), but what is the point of leaving a "deposit" if they don't honor the discount? The tires were supposed to be $137.99/each, but they charged me $150/each. Further, they didn't even get to my car until two hours after I had scheduled the service. They also don't provide a written estimate or final bill, which they email to the customer. A rather sketchy place. Don't go to Mavis unless you're absolutely desperate for immediate service. Even then, do your best to avoid.

This has to be the friendliest Valvoline I 'be ever been to. Joe was the manager and was super…read moregenuine and created a wonderful experience. Will certainly be returning here for oil changes!

Would give it a zero if I could. Took our Nissan Murano for an oil change. They recommended that…read morewe change our rear differential fluid. We had 44,500 miles on the vehicle. They said it was due every 20,000 miles (lie). Then they stripped the fluid screw and said they couldn't change it. Called Nissan Service and were told in this climate it is recommended to be changed every 60,000. So now we have to pay to get the screw removed and a new screw. Shysters! STAY AWAY!

I went there today for an inspection and brakes. Everyone was very polite, and the bill was less…read morethan what I expected. You can trust Ron.

Dan truly is wonderful. He is respectful, kind, and extremely knowledgeable. I was able to get my…read morecar fixed in no time. I don't trust any other place!

Dan's the man! Quick and easy oil change, no appointment, just pull up! Plus the inside is nice,…read morewith free water and coffee!

Great group of guys here, all knowledgeable and courteous. Came in for a oil change and with a very…read moreshort wait I was out of there. The waiting room is clean and outfitted with a television, coffee & drink station. I highly recommend this location, the service was fantastic and prices seemed on point.

Michael Gruttadaro did a great job drying off my car, very efficient and professional!read more

With winter soon approaching, I had to get "Black Nell" prepped for it. I stopped by Webster Delta…read moreSonic and had the Wash and Wax, plus the interior cleaned. A young man by the name of Jake Sossong did the job for me. I was really impressed with him. He knows the detail business and did an excellent job. If you live in the area call out there or go in and ask for him, it's well worth it. 5 stars for Delta Sonic and Jake.

Coming home from work last Friday night, my front wheel was making a horrible racket. My husband…read moreand I diagnosed it as needing brake replacement. We called our dealership and they offered us an appointment in 2 weeks. On Sat AM I called the Goodyear dealer in Webster. He offered to fit us in that same day. Several hours later he called and reported that we just had some rust that needed removed. He could have charged us for a full set of brakes, but only did a minor repair. That kind of honesty is priceless in our current environment. He has my business for as long as I own a vehicle!!

I went to this Service Center for the first time (AND LAST) for a tire rotation and oil change…read more Typically, I've gone to Goodyear in Irondequoit (a 5-star Center) for those same services. Total cost at Irondequoit: $26.95 Total cost at Webster: $137. 47 WHY?? I was informed by the service representative that all 20 lug nuts needed/should be replaced because they had been damaged by weather and parking. Anyone park on the left side of the street (NOT ME) and the curb would have to be at least 12" high to make contact with a lug nut!! Ridiculous! He showed me one damaged lug nut and two that were not damaged and said that the mechanic was having difficulty trying to remove some of them. He also said it was a "safety factor" and the decision was mine. Cost: $4.95 each I've asked at least 6 qualified professionals if they've ever heard of such a thing. NOT ONE had. Oh yes, he also recommended that I change the type of oil change I've been getting regularly (at a higher price). I declined. I should have been smarter and said "no" to the lug nut replacement and that's my fault. But, I want to warn others (especially women) to be aware of what I feel was a scam and find another Service Center!

Amazing amazing amazing! The staff here is super kind and helpful. We popped by hoping to get an…read moreappointment for an inspection - they got us in right then and there. 30 minutes later we were out the door. Seriously these guys are great!

Have been going there for a little over 5 years now. Always get in fairly quickly and prices and…read morebeyond fair.

I've always had difficulty trusting mechanics with cars, either because they don't check everything…read moreor try to overquote you for things. Mike (the service advisor at the Webster location) is not one of those mechanics. He is honest and transparent about his work, and he will go the extra mile to make sure everything is fixed and ready to go. I had a thumping noise issue that was affecting my car for weeks, and one Firestone location made repairs but not the right ones to remove the noise - and they also refused to look at the car any further. Thankfully Mike at the Webster location made sure he inspected the car in full (which the other location didn't do), and he was able to locate the cause - a rusted-out rear parking brake. Despite a delay in getting parts, once he received them, Mike made sure the work was done right away. He also drove the car to make sure the noise was gone. When I picked it up, I didn't hear the noise either. If you're in a pinch for repairs and you're in or near Webster, I would recommend visiting the Ridge Road location - and I hope Mike is your advisor. He will look into the issue, find the cause, and make sure the right work is done. I highly recommend him. Thank you, Mike, for being an awesome help!

Overcharged for replacement of rear brake light bulbs-- changed-- didn't want the oil change- did…read moreit anyway- charged for high mileage oil without explaining this. over two-hundred dollars. called Kia dealership after the fact-- quote for bulb change around 80.00 as opposed to approximately $120.00. Upgrade on oil change not disclosed $79.00 I will never use this Firestone nor any other Firestone for service. This is supposed to be a national company. A consumer expects a degree of similitude in pricing. Never again- Firestone has lost all credibility. In addition, after calling Firestone Corporate, the customer service representative informed me that this Firestone location would not provide a quote for the service in question. Understandable -- sort of- not completely though. Now- this is the puzzling part- the neighboring Firestone Service Center was able to provide a quote of $75.00 for the service. This is in alignment with Kia DEALERSHIP's quote. Takeaway- There is nothing to be explained away-- here. Maybe they used a higher quality bulb- A High Mileage Oil No matter- an establishment does not make decisions for another's possessions. It is simply not good business practice. Selah

Drew was amazing at servicing and getting my car in and looked at right away on a Sunday when I was…read moredesperate for help! I would recommend this Firestone they were very diligent and I can't thank them enough!

Anthony at Firestone on Empire Blvd went above and beyond tonight. I hit something in the road with…read moremy tires and almost immediately got the dreaded low tire pressure warning. I pulled in just as he was leaving the store. He brought my truck in. Checked all the wheels. Found one with low pressure. Dismounted it. Checked for holes. Cleaned my rim of corrosion. Re headed the tire and sent me on my way. Thanks Anthony. You guys at Firestone Empire rock!

I started taking my vehicles here last year after many local people recommended them as being fair…read morewith prices and having great/quality service. The reason why I'm finally leaving a review is because I got rear ended (very lightly) so I drove to them and they did a once over. No charge. Great customer service.

I go to Tire World for more than just getting my winter tires on and off. I got there for basically…read moreall of my car needs. Inspections, check engine lights etc. The staff are responsive and nice, especially because I don't know much about cars. One time I had a light on in my car and they fixed it but the light came back after a few days. They looked at the car again for free. I can't say enough good things about Tire World!!