Tyler R was very helpful in the booth, I went to buy a wash and Tyler was right there offering his…read moreexpertise and knowledge. After I purchased my wash, I went through my car was very clean thank you Delta Sonic and Tyler!

Kaitlyn- Told me all my offers without high pressure. Was…read moreefficient, pleasant and helpful.

Open on a Sunday. Fast, efficient and professional…read more The leader assisted me with an online coupon. Absolutely great service. Everything was double and triple checked for accuracy. Great !

This has to be the friendliest Valvoline I 'be ever been to. Joe was the manager and was super…read moregenuine and created a wonderful experience. Will certainly be returning here for oil changes!

I spent 1k on a part that needed to be replaced and mechanics at roc auto decided to go to the junk…read moreyard and get a defective part for about 300$ and put it on my vehicle and act as if it was brand new. I was told to comeback of the part continued to make noise. Which was very confusing because why are you taking my money and sending me home with my car after 7 days of alleged maintenance...only for me to still hear the loud noise coming from my defective axle which is attached to the differential. The number I was given to call back went to voicemail so I got a second opinion from another more honest and reliable mechanic ...who showed me exactly where the problem was....the mechanics at roc auto were irritated that I got a second opinion while I had both them and my new mechanic on a three way call...It's really a shame that these mechanics at roc auto conducts business this way...I would not recommend them to my worst enemy They make the rest of you mechanics look like scammers who take advantage of working class citizens.....thanks a lot You have been warned don't let them take your money

From the owner: We offer professional and reliable services to our valued customers and encourage you to choose us…read more Thank you for your choice!

Amazing amazing amazing! The staff here is super kind and helpful. We popped by hoping to get an…read moreappointment for an inspection - they got us in right then and there. 30 minutes later we were out the door. Seriously these guys are great!

Have been going there for a little over 5 years now. Always get in fairly quickly and prices and…read morebeyond fair.

Aligned my vehicle, while the ball joints were ready to fall out. Also, the bolts to another part,…read morewere not all secured.

Ron is a true master mechanic who takes pride in his work. He's knowledgeable, honest, and can…read morediagnose and fix problems that others miss. You can tell he genuinely cares about his customers and stands behind his work. If you're looking for someone you can trust to keep your vehicle running its best, Ron's Auto is the place to go. Highly recommended!

I have had tire rotations, inspections, tranny flushes, and oil changes done here…read more They are always polite. The location is trustworthy.

Incredibly dangerous experience and zero corporate accountability.I had my oil changed and tires…read morerotated at the Brighton Valvoline. The workers were nice, but they failed to tighten the lug nuts on my front left wheel. The next time I drove (I went on vacation), I had to make an emergency pull off on the thruway at 70 MPH because my wheel was coming off. This easily could have killed me or someone else. When I contacted corporate, they completely blew me off. They promised a phone call that never came, I even sent an email reminding them of my phone number. Then, they emailed stating that I should have brought my vehicle back to their shop just for them to look at it. Why on gods green earth would I pay over $200 for a tow to Vavoline, to the people that caused this issue in the first place. They refused to even refund the tire rotation. To risk someone's life due to negligence and then offer zero resolution is disgusting. I was a regular customer, but I will never return. I tell everyone I know this story and to Avoid Vavoline!!

I've always had difficulty trusting mechanics with cars, either because they don't check everything…read moreor try to overquote you for things. Mike (the service advisor at the Webster location) is not one of those mechanics. He is honest and transparent about his work, and he will go the extra mile to make sure everything is fixed and ready to go. I had a thumping noise issue that was affecting my car for weeks, and one Firestone location made repairs but not the right ones to remove the noise - and they also refused to look at the car any further. Thankfully Mike at the Webster location made sure he inspected the car in full (which the other location didn't do), and he was able to locate the cause - a rusted-out rear parking brake. Despite a delay in getting parts, once he received them, Mike made sure the work was done right away. He also drove the car to make sure the noise was gone. When I picked it up, I didn't hear the noise either. If you're in a pinch for repairs and you're in or near Webster, I would recommend visiting the Ridge Road location - and I hope Mike is your advisor. He will look into the issue, find the cause, and make sure the right work is done. I highly recommend him. Thank you, Mike, for being an awesome help!

Overcharged for replacement of rear brake light bulbs-- changed-- didn't want the oil change- did…read moreit anyway- charged for high mileage oil without explaining this. over two-hundred dollars. called Kia dealership after the fact-- quote for bulb change around 80.00 as opposed to approximately $120.00. Upgrade on oil change not disclosed $79.00 I will never use this Firestone nor any other Firestone for service. This is supposed to be a national company. A consumer expects a degree of similitude in pricing. Never again- Firestone has lost all credibility. In addition, after calling Firestone Corporate, the customer service representative informed me that this Firestone location would not provide a quote for the service in question. Understandable -- sort of- not completely though. Now- this is the puzzling part- the neighboring Firestone Service Center was able to provide a quote of $75.00 for the service. This is in alignment with Kia DEALERSHIP's quote. Takeaway- There is nothing to be explained away-- here. Maybe they used a higher quality bulb- A High Mileage Oil No matter- an establishment does not make decisions for another's possessions. It is simply not good business practice. Selah

Go see Taba at this location in Webster. He's awesome! Quick to help, friendly and good at what he…read moredoes.

I had an inspection appointment for noon on 9.12.2023 (made a week ahead) at Monroe Auto Service at…read more903 Ridge Rd Webster. I entered the shop to drop off the car key and waited for the guy before me to finish. When it was my turn, somebody called to ask for information. They talked for about 5 minutes on many issues, and they were done, the receptionist asked the customer which part of the country is he moving from. It turned out the receptionist had lived there, and then they started a lengthy conversation about this and other areas and how nice it was there. After a few minutes of a fun, relaxing talk, I reminded the receptionist I was waiting and in line in the shop before that guy called. Do I have to stay in line to listen to the personal experiences of the receptionist in the past? I told the receptionist that I needed the car at 3:15 p.m. He said there was no way they could finish it by 3 p.m. since they had other cars. Why did you make my appointment at noon if you can't complete the inspection for 3 hours? He offered me to reschedule my inspection for the next week. Does my experience suggest I make another appointment with you?

Highly recommend if you've been putting off getting an oil change! The service was great the…read moreemployees were super nice and it took like 5 minutes for the oil change. They often have really great coupons available online too so I was able to get $25 off!

Had to wait a little before being seen but it was so truly in and out for oil change, with such a…read morenice and friendly staff. Didn't feel pressured to add any services either which is a nice change of pace from other places

Coming home from work last Friday night, my front wheel was making a horrible racket. My husband…read moreand I diagnosed it as needing brake replacement. We called our dealership and they offered us an appointment in 2 weeks. On Sat AM I called the Goodyear dealer in Webster. He offered to fit us in that same day. Several hours later he called and reported that we just had some rust that needed removed. He could have charged us for a full set of brakes, but only did a minor repair. That kind of honesty is priceless in our current environment. He has my business for as long as I own a vehicle!!

I went to this Service Center for the first time (AND LAST) for a tire rotation and oil change…read more Typically, I've gone to Goodyear in Irondequoit (a 5-star Center) for those same services. Total cost at Irondequoit: $26.95 Total cost at Webster: $137. 47 WHY?? I was informed by the service representative that all 20 lug nuts needed/should be replaced because they had been damaged by weather and parking. Anyone park on the left side of the street (NOT ME) and the curb would have to be at least 12" high to make contact with a lug nut!! Ridiculous! He showed me one damaged lug nut and two that were not damaged and said that the mechanic was having difficulty trying to remove some of them. He also said it was a "safety factor" and the decision was mine. Cost: $4.95 each I've asked at least 6 qualified professionals if they've ever heard of such a thing. NOT ONE had. Oh yes, he also recommended that I change the type of oil change I've been getting regularly (at a higher price). I declined. I should have been smarter and said "no" to the lug nut replacement and that's my fault. But, I want to warn others (especially women) to be aware of what I feel was a scam and find another Service Center!