Open on a Sunday. Fast, efficient and professional…read more The leader assisted me with an online coupon. Absolutely great service. Everything was double and triple checked for accuracy. Great !

Huge disappointment at Delta Sonic on Main St. I've been a member since I moved to Rochester. I…read morehave been loyal even though member charges have changed twice. I now am charged $40 a month. The location has been under major renovation for several months. No prewash, no towel drying, no area to clean inside the vehicle. Still month after month $40. When I canceled my membership the young lady simply said "why don't I go to a different location ". Delta Sonic: you are a convenience in location, not a brand.

Jeez my experience here was biased by my desperation to have a fix, but they handled my problems…read morelickety-split with no nonsense. I don't live in Rochester, but when I rolled into town wth my 15-year-old Subaru, the exhaust system (resonator and exhaust pipe) just fell apart. I could tell it was busted because suddenly my meager 2.6 liter engine sounded like it was revving for a Nascar race. I only had a day in Rochester to burn, so I set an appointment for 8am at the nearest Mavis which seemed to be the safest bet for getting a quick turnaround. When I arrived on the dot at 8am, they informed me they didn't have an exhaust mechanic and redirected me to Cole Muffler (also a Mavis branch) across town. When I got to Cole/Mavis, I was greeted by Tyler (? I think) and he let me know that they would inspect the car and let me know ASAP what needs to be done. After 20 minutes or so he escorted me to the car and pointed to the exact parts that were failing (rusted) and why they should be replaced. He gave me the option of letting the less rusted pipe stay. No upsell. I opted for the full replacement because it was time for this car (16 years old). He told me it would be 1.5-2 hours so I took a long walk. When I got back the car was in tip-top shape and the bill was less than I feared. They charged for parts plus $160 for labor. This included a new resonator and new exhaust pipe. Didn't need a new muffler. Total was about $650 including labor. I really appreciate this branch of Mavis/Cole for attending to the needs of my car in such a professional manner, and on the spot when I needed to have the car for other business in Rochester. This branch brings a positive vote of confidence for Mavis, even if it isn't on their main sign.

I WOULD NOT GO HERE FOR ANYTHING OTHER THAN AN OIL CHANGE. I paid 1300 dollars to get my catalytic…read moreconverter changed. It was the only issue as on both may 18th and June 5th I got a code read and that was the only code that came up. I got it "fixed" at Cole muffler June 6th and the car was ready for me June 8th. I leave and immediately when I turn the AC on the car starts shaking. I went to go get it fixed and they quote me 500 dollars and they said that both me and two code readers just didn't notice this issue that they say has been here all along. They say a catalytic converter "technically" wouldn't cause an issue with the radiator fan, turns out although rare it can! Regional manager said a radiator fan wouldn't show up as a code and then once I said hey I googled it he pivots and said oh well it would if only blank happened. I told him hey I can show the code readings I did and he said he didn't want them. I had a lady on the customer service line say it's sort of expected that when u get work done that something might happen? This (in my opinion) made me wonder if that's what they do to get more work. If you're hoping the Mavis Discount Tire relations makes the work safe I would heavily warn you to not risk it. I habe a warranty for the catalytic converter fix that covered bad workmanship and steve told me he didn't know what he wanted me to do. Okay so I got it checked at another place and the issue could not have been here all along, so they were lying! Cole Muffler told me the issue was the radiator fan and in the two days that I left the car there, just to be told by Steve the issue was not his problem the radiator module got affected as well! A radiator fan is not something that you can just drive for months or even weeks and have your car be okay!

The previous owners were good. The new owners are crooks. I…read morebrought my car in for a wheel alignment and they said it needed inner tie rods before they could do the alignment. I declined to let them have the work. I took the car home, inspected it and found that both inner tie rods were perfect. They lied to me to try to grab an extra five hundred dollars. INFO: I used to work at a garage, so I know what I'm talking about.

Everyone at Vesa are great. Always pleasant. Great…read moreservice,and great price. Highly recommend them. I've never had a bad experience.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)

Literally the best place I've ever taken my car. This man is amazing & always so friendly and…read morehelpful! I've lived in four states, have had several different cars that have been to tons of different shops, and O'Connors is and will always be my top pick ! Thank you Craig!

I took my car to change the tires and the oil you solved it by the mechanic said you would I would…read moreI gave my vote of confidence to him yes he changed the tires but didn't change the oil I paid for the oil change and the tires I made a big trip my car started to give a problem on the road translating the engine melted due to lack of oil change when I went to question he said it was my fault for not having checked whether or not he had made the exchange I offered that we pay half each and he did not assume so I leave here my indignation for the lack of honesty of the owner if someone is proof I have and the report of the other mechanic that the vehicle was not done the work ordered and paid

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

Unfortunately, I cannot recommend Independence Car Care. Took my sons truck there for repair and…read more$1,200 later the problem was not fixed. Was told they fixed what my son said was wrong and admitted they did not read the codes showing on the dash OR test drive the vehicle when done. Sent me to a specialist for a 2nd opinion who said a mechanic should have known the repair was not going to fix the issue based on the codes. Shared specialist findings with Jeff, the owner of Independence, who immediately went on the defensive. Disagreed with specialist's findings, denied knowledge of conversations we had with his manager about issues with the truck and scheduling the repair, made excuses for why they did not properly diagnose the main issue and share this info with us. Acted like my son and I were the mechanics, and they just blindly followed the single note on the drop off envelope and ignored all conversations. Additional note... when the Manager called with the price quote they found "additional" work on a ball joint they recommended. We said to told them not to repair the ball joint and they responded that they'll just go ahead with repairing the transmission. The day we picked up the truck the transmission was still not working, engine codes still on. Owner refuses to refund or discount any of the repairs they did that per the specialist should not have been done.

My family has been trusting this location with our vehicles for years. Although I am typically…read moreapprehensive about going to chain mechanics like this, I have had the best service at this location specifically and I always know that my car will be safer and better than the condition Ieft it in. The staff are great despite how busy they are and do not try to sell you services you don't need, which can be half the battle. I've gotten some pretty good deals on services before and I feel like they always throw in something extra for free. I've also never had to wait days to get my car back from here. Amazing service!

Received excellent service here. No games or phony upsells, just good honest work and fast. This…read moreshop is very busy and they stuck to their estimated time table for having my car ready. They've earned my future business. Thanks Ken for the great work!

Ron is a true master mechanic who takes pride in his work. He's knowledgeable, honest, and can…read morediagnose and fix problems that others miss. You can tell he genuinely cares about his customers and stands behind his work. If you're looking for someone you can trust to keep your vehicle running its best, Ron's Auto is the place to go. Highly recommended!

Aligned my vehicle, while the ball joints were ready to fall out. Also, the bolts to another part,…read morewere not all secured.