The owners, Josh and Larry are great....Vesa's oozes customer service and respect. for their…read morecustomers/client's. I have been going to Vesa's for approx 25 years and would never consider going anywhere else. The team is skilled in identifying the problem and resolving it quickly... In my opinion, BEST AUTOMOTIVE SHOP in the US....With PIZZAZZ..

The previous owners were good. The new owners are crooks. I…read morebrought my car in for a wheel alignment and they said it needed inner tie rods before they could do the alignment. I declined to let them have the work. I took the car home, inspected it and found that both inner tie rods were perfect. They lied to me to try to grab an extra five hundred dollars. INFO: I used to work at a garage, so I know what I'm talking about.

I came to Rochester to visit my kiddo who is in college. Turns out their roommate had been driving…read moreon a doughnut (spare tire) because they had a flat over four months ago. Oh my gosh! In true mom style I couldn't have that go on for another minute! I grabbed the keys and I checked Yelp and found browncraft garage. The yelp reviews were stellar and I felt comfortable going there. To be honest I expected to be ripped off a little bit because we all sort of expect that when we go to the garage in another city and especially for me as a woman... That concern is still there. I expected to spend more than $1000 bucks on four new tires - but it was closer to $800 out the door with their best tires, they also checked all the fluid levels change the oil made sure all the lights in the dash turned off and my kiddos were safely back on the road.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

I've done business there for 32 years. I get all my gas there and annual inspections as well. They…read moreare very respectful and courteous at all times. I'm very satisfied with the service.

My son had a brake lock up. He took it here because I was on vacation so I couldn't repair it right…read moreaway. They said 3k to repair the brakes!! I said go get it and get my spare car. I'll fix it when I come home. He went to pick it up which he did. They charged him 300 dollars to tell him he needs ALL new brakes. WTf I did the complete job in a day ALL new brakes rotors, pads, calipers, drums shoes and lines. under 850 bucks . I ordered the parts while I was on vacation, so I'd have them. They ripped him off at 300 to "diagnose" would have been a huge rip off if they did the work.. all it really needed was a bracket that hold his he brake shoes in place. But I had the parts so I did it. I rated 1 star if I could have left no stars I would have

Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

I am 71 years old and have had my share of cars and car problems…read more Most folks getting their cars repaired have transactions with car repair shops. Transactions are not relationships. For the last 30+ years, I have had my car repairs done at a shop where I knew the owner and knew the owner cared about me. I have referred family, friends and associates. They have all been pleased with both the quality and cost of repairs, as well as the friendly family atmosphere at the repair shop. This is a wonderful business and I would recommend anyone with car repair needs to contact Dick Schrader at Schrader's Garage, 686 Clinton Avenue South, 585-271-5179. Jack K

Great group of people. Family business! They have this new "feature" where they send your pictures…read moreof what is wrong with your vehicle before they call u to go over everything. So cool!

We're new to Grace Auto Repair, and followed our old mechanic, Steve, here. We've had them handle a…read morecouple service issues on our 185K mile Jeep, and have been very happy with the experiences. They are thorough and professional, but don't look for expensive add-ons to drive up your service bill. They will spend time chasing down after market parts to save you some money. We were always happy with Steve's work, and are very happy he's found someplace that has his same work ethic and honesty. This is our new go-to repair shop.

My husband and I were new to Webster and found the prices to be pretty high. Customer service was…read morevery friendly, but the servicing took hours for an oil change and to replace the tires with some new tires I brought in. I was told I need to purchase a brand new car battery because it would die soon. I decided the new car battery could wait because we pay for AAA. It's been over a year, and my car battery is still working just fine. In fact, over the winter I accidentally left the interior light on in my car, so I called AAA to jump it. Well, AAA confirmed my car battery should be good for at least another year! Hopefully this was just a misjudgment, but it's hard to not feel like they were trying to rip us off.

If you're going to buy tires, need tires replaced, etc., this is the ONLY place to go. Last year I…read moreresearched the tires that would best fit my BMW Z4 as a more seasonal replacement for the stock "run flat" tires. So when I went into the store, and spoke to Joe, the manager, I knew what I was talking about as far as what performance and wearability I expected. He was very helpful and I did purchase 4 new tires. Months later, in the dead of winter I brought in a tire that continually was losing air but not totally going flat. Not only did Joe remember me, and my BMW, he fixed the tire free of charge. It needed a plug as a result of a small nail puncture. Here it is another year, and I need 4 new tires on my winter car. Again, I did my homework and knew basically what I wanted in an all season radial but with superb traction and wearability. Joe ordered the tires for me, and also told me of a promotion the company was having if I applied for a special credit card. I just dropped off the car for 4 new tires, an alignment and an inspection, and had originally told Joe that he could keep the car the entire day, but the person dropping me off is now unable to get me back there this evening. Without hesitation, Joe said he would "do his best to get the car done this morning." If this isn't a display of superb customer service, above and beyond in customer relations, then I don't know what is! Go see Joe and his team...you won't regret it!!!

- 5 stars for this location! Not a single employee in this store has any idea about cars! I knew…read moreexactly what I needed before going in and all they did was argue and give me WRONG UNSAFE information! If you care about your car and safety GO TO ANOTHER LOCATION!!!

I have been coming here for several years now, and these guys are always so great. They do great…read morework for a fair price and never try to upsell you on things that you don't need. They also try very hard to accommodate whenever possible. Thanks for being awesome!!

First time going there in 25 years. Had a flat tire and other small issues. They didn't fix the…read moreflat the first time. Went flat the next day. Didn't fix it again, second day, telling me that they just use an emergency patch, the one anybody can!!! They never took the tire off the wheel. Just a quick patch. Third day.. flat again and although close to closing did nothing. Told me to bring it back on the forth day. Pathetic Never go there. They do the cheapest thing to " fix" your vehicle. And I guess hope for the best. STAY AWAY. GO ANYWHERE ELSE!!!