Have bought many cars here since 2020. Great selection and great team! I recommend everyone I know.

I just got my third car from Matthews Ford of Norwich the whole staff is friendly and will work very hard to put you in a new or used vehicle I highly recommend them read more

Stay away from these people. I own a couple of Ford vehicles. One of them had a recall. Ford Motor Company kept sending me letters saying that I had to bring the vehicle for the defect to be repaired under warranty. It had to do with the steering shaft. The letter said that I could bring it to ANY Ford motor dealership for the recall repair, so I brought it to these people. I was hesitant because I have been around cars all my life and I know how they work. On second thought, I said to myself if it is the shaft it can get very dangerous, so I decided to bring it to them. They did only half the job and had me sign the warranty repair and then they released the vehicle back to me. The vehicle was riding fine before I brought it to them, but after I picked it up and started driving it I noticed a huge bad change. It kept pulling over to one side of the road and my two front tires were showing metal. I brought it for a second opinion to another place and I was told that these mediocre people did not do all the work that they were supposed to. They told me that anytime anywork on the front suspension is done you have to check the alignment because it could go off. I also could have had an accident on the road. I plan to bring this to the attention of the Assistant District Attorney in Albany, New York now that this COVID19 pandemic is almost over because this was dangerous, but again what did they care right? As a certified mechanical repair shop too for their vehicles they knew what they were doing, yet they did not give peanuts about it or care about anyone's safety on the open road. I was also reading about them someone else here on the internet and I was shocked that they did not have negative reviews. It did not shock me knowing them because I know they are experts at manipulation. These people are a fraud. They should have repaired the vehicle honestly, but they did not, instead they ruined it. read more

Matthews Ford - Steel mesh from the tire coming out - Auto Repair Near Me - Norwich, New York

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The upper management is shady they give you low price on your trade in so if there employee wants your car they can get it for what they gave you and they want the Oem parts and the aftermarket parts or no deal. I know it happened to me don't trust the management. read more

Serviced our van there a couple of weeks ago and was blown away by the amazing customer service. Small town car dealership with top notch people. Thank you to Glenn in Service and I believe Nathan in sales. I was just browsing the lot as I waited for my van and Nathan approached me and actually offered me to feel free to test drive a couple of vehicles in my own while my car was being worked on. No sales pitch, just an offer to drive while I waited... I'll definitely be back here again for another vehicle! read more

2008 NISSAN TITAN Truck I was looking at was listed as a SE. IT'S A XE. it's over priced by almost 2k. I live 5 hours from there. Was about to go to my local credit union and go through the process of getting approved on a loan to sell/ trade my car for this truck. I started off talking to one guy very helpful all around nice guy via phone. I was kinda hoping to deal with him the whole way. We exchanged emails ect ect all was good to go strait up good. Then I was handed off to a typical sleeze ball car salesman. Who was rude. Clueless and insisted on telling me he has the best prices in the area. I said I'm not from there. He said I'm the lowest in upper state NY TOO. I said again I'm not from there and by k.b.b. and the N.A.D.A. book your almost 2 grand over as a XE MODEL. Then I came to trade talk time. He hasn't even looked at my car obviously. I'm 5 hours away. He's lowballing me scrap prices at auction and giving me a hard time for it. Then starts giving me shit for telling him he's way over book. All and all its too Damn bad. Wicked nice truck by the pictures. Exactly what I'm looking for but such a rude shitbag asshole to deal with. Really too bad I was minutes from getting the process going on making this happen. I even re arranged my weekend to make it happen. Guy also was a dick about there fixed pricing and my trade didn't matter. Due to rollover and what's he going to do with it. Blah blah blah.. Terrible I tell ya. True story. I think his name was GARY read more

Matthews Ford - Auto Repair Near Me - Norwich, New York

I didn't have a very good overall experience with the service group. Initially the contact was good, as they did an inspection on my vehicle and found a problem, which I scheduled to have repaired the following week while I was away. I left the car with a note with the keys to look at repairing specific things and give me a quote so it could be repaired while they had the car the entire week. I called on Monday mid morning to confirm they had the note and they knew what I needed. I didn't hear from them after calling the service representative on Tuesday. I called at 1:30 pm on Friday to learn they had taken care of the original items and programmed a key FOB. They would need the vehicle another time to take care of the issues. To top it off, they charged me for another NY inspection and left my car unlocked outside the service area. I will not take my car recommend any service there. I am a loyal Ford customer and felt betrayed. They have made my life easier as the next time I am looking to purchase a vehicle I will have 1 less dealership to consider. Thank you Matthews! read more

Stay away from this dealership. I bought a used truck in October 2016 and instantly had problems with the steering that Matthews won't cover under warranty. Avoid disappointment by not shopping here. read more

my wife bought a car in february from nathan gordon. he was a excellent salles person. he did not pressure us to buy anything. he explained every thing to us so we understood the warranty, the car and financing. we were so impressed that i went back and bought another car last month. we are comletly satisfied with nathan and would recemend him to anyone who needs a car. thanks nathan, ed and anna brown, new berlin, ny. read more