there always good to me , take good care of customers ... look forward to future experiences with…read morethem. Highly recommend getting work done here. Thanks again!!

Could not ask for better people with true commitment to getting the customer the best all around…read moredeal. Was failed by another local dealed and McCredy came through!! Thank you

Well I was sent to this dealership by a best friend that spoke high of. I started out Loving them,…read morebut as time went on, it got a little worse. Then I thought we found the right truck for me, was emailing back an forth all day (since I was working) so I can get the numbers and info to send to the bank and insurance company to get the ball rolling.... Then out of the blue, my sales lady (who is awesome and I don't blame this on her) told me to try and call her cause she has some bad news. I called her and she states that the company will not give me the trade allowance that they told me just 2 weeks ago because it is getting to close to winter and we can't sell your car (2013 Camaro) at the auction or dealership and we don't want to hang on to it. This dealership was so great to work with until this, so friendly. They also were the best out of 4 (2-Oneonta, 1- Albany and them) dealerships to give me the best offer on my car. I have never heard of a dealership to back out of a offer after giving me my trade in value

I've never been one to totally bash a business on Yelp, but what these people did to my husband is…read moreabsolutely sneaky and atrocious! My husband had his heart set on a specific car that this dealer had. We drove 2 1/2 hours each way on numerous occasions to make sure this was the car AND that the deal would be good for all parties. They promised to handle my husband's payoff of his lease AND his mileage extras. Well, here we are months later AND surprisingly the sneaky business is saying that wasn't discussed. We received a letter from the lease company that my husband owed 7500 in over mileage fees! Yes, 7,500 dollars! The whole reason my husband made the sale was so he did not have to pay these fees. Well, now we are in debt for 7,500 and Benedict said that they never agreed to this and basically we were had. So do not ever buy anything from them or trust them! They are absolutely the worst! Not to mention when we tried to call to see IF they received our check and we got toe run around that the saleswoman wasn't around, then the manager wasn't around. It took them over a week to call us AND each time it was a different story. So thanks Benedict for scamming the hardworking person!

I have purchased all my vehicles from Bill Rapp of Subaru (formerly Benedict's) and have been happy…read morewith each one. The excellent Service Department managed by Constance Miller is a big reason why I buy my vehicles there. It is nice to have a place to take my car for maintenance and every service need knowing that I will receive superb care. It is nice to be able to work with Connie who makes sure everything that needs attention gets it.

Got my car in as soon as possible to update and fix any bugs that might've been in the system…read more Always pleasant. They check to make sure everything's all right the following day which is conscientious. And one of the greatest things is they always clean the car and wash the car before you pick it up. This is a much appreciated and great service they provide their customers. When a dealership does that you know they care a great deal about you and your business. We have and have had many Subarus and it is our car of choice in our family.

I'm sorry for not mentioning Shelly in first review.She was very helpful with my extended…read morewarranty.Thanks Norwich Dodge staff for all your help

great place! I've been servicing my vehicles here for years now. Having a small area for children…read moreto play in is such a game changer. Don't even get me started with the free coffee they offer it's delicious and fresh.

CONSUMER BEWARE. If negative numbers were available Matthews would have received. I brought my 2025…read moreExplorer in for recall notifications,10K service and NYS inspection. I was running my snow tires as they were still good for summer but would not be good for upcoming winter. When vehicle was done I received call and was told that vehicle did not pass inspection as tires were so bad that steel cords were showing. The rep told me that they could get new tires in a couple of days, provided cost, and by the way the vehicle also needs alignment. I told them that I had summer tires,so they offered to install. I refused their offer. When I picked up car the vehicle, I became really concerned that Matthews was trying to sell me tires that I didn't need. As apart of the 10K service I received a report the tires all had tread over 7/32, green box checked. I immediately texted them and questioned why tech passed tires on their report but tires had "steel cords" showing. I asked if possibly they mixed up my vehicle with some one else. The service manger talked with tech and they stood by the failure of inspection. I subsequently received a another text and I was correct that tech had mixed up brake evaluation with tread wear evaluation. By the way the brake report also had all green boxes checked. They suggested that I bring vehicle back, I refused. I took my vehicle to my regular shop and both the manager and tech looked at tires. There were definitely no cords showing and vehicle passed inspection. I sill wonder what Matthews motivation was with the whole ordeal. My opinion is that even though I live in Norwich I purchased vehicle out of town. The reason for buying out of town was because of a not so great experience with Matthews sales department on a different vehicle. Only my opinion,not provable.

Professional, made buying a car easy. Car has been great, and kind when I call-to ask a question…read moreabout services

Absolute garbage of a dealership. Sold my girlfriend a car less than a year ago and it's been back…read morefor repairs 4 times and on ots way again. Bandaid after bandaid. Should have told her to sue them. And the loner car is absolutely garbage as well. 200,00+ miles and that broke down as well. If you want sh!t for a vehicle and bandaid I recommend warrens.

Do not ever go here. I called just to have a few recalls done, and they said they would call back…read morein a couple days for me to drop my car off. They called back two weeks later and said it will be two days of work. They gave me a rental car, which was nice. After FOUR days (not including the weekend), I return and they complain that the gas tank wasn't full. They also wrote a lot of things they said were wrong with my car. Some of it is true, which I'll take care of. Others, no way. They said I have lights out and my steering wheel acts strange, which I haven't seen at all. I had to cancel appointments with other mechanics because of Rapp Subaru's promises they failed to keep. I'm running on a tight schedule, so it matters if I have to cancel other appointments to fix up my car. I will never do business here again.

I had an appointment for an inspection, oil change, alignment check and tire rotation done…read moreyesterday. They did a great job, got in right on time, and washed my car free as well. Waiting room is comfy...coffee, tea and water while you wait. Great customer service.