got my oil change and stunts done. my car was making a lot noise and now she drives like brand new…read more highly recommended. thank you and keep up good work.

The delay in leaving this review is by no means due to the service; rather, my very hectic…read moreschedule. Couple weeks back I was visiting my daughter and her family there in Norwich. The day I was to drive the 11hrs back to Charlotte, my Mercedes let out an Alarming Scraping sound, less than 5 mins into my journey. If not for MAVIS, their policy of Open on Sunday and the dedication from the Staff, headed up by John the location's Mgr., the event might well have been a more inconvenient issue. Big ups for the entire team in taking several avenues to find the source, then reracking the vehicle twice to listen and analyze, ultimately finding the source of the issue... all to ensure my safe return home. My issue held up two others customers and I insisted John allow me to pay for their repairs (both were inspections). He said he would do nothing of the sort and informed me MAVIS would cover their needs. This is the kind of service, dedication and command of the craft, sorely missing from our culture today! Thank you John... and to the staff, my deepest appreciation for your efforts. Rich

Online scheduling great for check engine light and inspection. The manager and staff worked as a…read moreteam diagnosing and repairing my vehicle to ensure it finally passed emissions. Thanks!

I scheduled an 11am oil change and arrived to see a bay full of cars. It was a busy Monday for…read moreMonro, but they still managed to service my truck and had me in/out within a couple hrs. The other two auto shops within a few miles told me they were booked up so I'd have to leave my truck overnight. I will be a returning customer at this location. Knowledgeable and diligent crew. Thank you!!

Always the best. Stay's late to get things done. I have used them for many years, I really have…read moreno complaints. They of the few I've found anywhere who tell you what reality really is - and charges a fair rate. We've had dozens of interactions with Professional Tire. These are great people

PT changed hands last year. We had used them for years and loved their service. I will not go there…read moreever again. They installed the brakes in my car incorrectly, which of course is exceedingly unsafe. They should have simply admitted that they did not know how to work on my car. The incorrect installment also ruined the brake wear sensor. Total cost to fix was $600. When I asked them about it, they blamed the problem on the reputable shop that actually fixed the problem (waaaay too vigorously) and destroyed the evidence.

My new Forester Hybrid developed an issue which required a tow and having a part replaced. Zappone…read morewas very responsive, vehicle towed to dealer, a loaner car was ready and waiting. Connie at Zappone was terrific in representing the consumer. Many dealerships would just tell you sorry.....not covered under warranty, but Zappone went above and beyond to submit to Subaru and covered the repair. I've bought or leased 3 Subaru vehicles from Zappone in the last 4 years ( still have 2) and frankly, I will go to them again I'm sure. I highly recommend! Thank you so much.

Cassie in sales and Dylan in finance walked me effortlessly through the process of buying my…read morepreviously driven Prius. Great price. Good communication. Best car buying experience I've ever had. Highly recommended.

Do not ever go here. I called just to have a few recalls done, and they said they would call back…read morein a couple days for me to drop my car off. They called back two weeks later and said it will be two days of work. They gave me a rental car, which was nice. After FOUR days (not including the weekend), I return and they complain that the gas tank wasn't full. They also wrote a lot of things they said were wrong with my car. Some of it is true, which I'll take care of. Others, no way. They said I have lights out and my steering wheel acts strange, which I haven't seen at all. I had to cancel appointments with other mechanics because of Rapp Subaru's promises they failed to keep. I'm running on a tight schedule, so it matters if I have to cancel other appointments to fix up my car. I will never do business here again.

I had an appointment for an inspection, oil change, alignment check and tire rotation done…read moreyesterday. They did a great job, got in right on time, and washed my car free as well. Waiting room is comfy...coffee, tea and water while you wait. Great customer service.

Have bought many cars here since 2020. Great selection and great team! I recommend everyone I know.read more

I just got my third car from Matthews Ford of Norwich the whole staff is friendly and will work…read morevery hard to put you in a new or used vehicle I highly recommend them