The delay in leaving this review is by no means due to the service; rather, my very hectic…read moreschedule. Couple weeks back I was visiting my daughter and her family there in Norwich. The day I was to drive the 11hrs back to Charlotte, my Mercedes let out an Alarming Scraping sound, less than 5 mins into my journey. If not for MAVIS, their policy of Open on Sunday and the dedication from the Staff, headed up by John the location's Mgr., the event might well have been a more inconvenient issue. Big ups for the entire team in taking several avenues to find the source, then reracking the vehicle twice to listen and analyze, ultimately finding the source of the issue... all to ensure my safe return home. My issue held up two others customers and I insisted John allow me to pay for their repairs (both were inspections). He said he would do nothing of the sort and informed me MAVIS would cover their needs. This is the kind of service, dedication and command of the craft, sorely missing from our culture today! Thank you John... and to the staff, my deepest appreciation for your efforts. Rich

Highly recommend!! Called several places and they were the only ones that was willing to get me in…read morelast minute. Ask for John he'll take good care of you and your car!!

I made an appointment on the phone for an oil change at 2:30. I went at 2:30 and the desk employee…read moregreeted me with "Sorry, no walk-ins today, appointments only." I said "Great! I'm here for my 2:30 appointment!" He then said "Sorry, we can't do your appointment today." What?! Why not?! "Because we're full of walk-ins." Are you serious...?! I have an appointment and drove down here specifically for this appointment! If Monro needed to reschedule, Monro should have called me! Ugghhhh!!!

The parking lot and shop were disgusting and covered with black plastic cigar ends. Manager is rude…read morework was shoddy

Aptly named - Professional Tire…read more Jeff has worked on our cars for decades, and he's one of the few I've found anywhere who tell you what reality really is - and charges a fair rate. We've had dozens of interactions with Professional Tire, and have had zero compliants.

Always the best. Stay's late to get things done. I have used them for many years, I really have…read moreno complaints. They of the few I've found anywhere who tell you what reality really is - and charges a fair rate. We've had dozens of interactions with Professional Tire. These are great people

My new Forester Hybrid developed an issue which required a tow and having a part replaced. Zappone…read morewas very responsive, vehicle towed to dealer, a loaner car was ready and waiting. Connie at Zappone was terrific in representing the consumer. Many dealerships would just tell you sorry.....not covered under warranty, but Zappone went above and beyond to submit to Subaru and covered the repair. I've bought or leased 3 Subaru vehicles from Zappone in the last 4 years ( still have 2) and frankly, I will go to them again I'm sure. I highly recommend! Thank you so much.

Cassie in sales and Dylan in finance walked me effortlessly through the process of buying my…read morepreviously driven Prius. Great price. Good communication. Best car buying experience I've ever had. Highly recommended.

Do not ever go here. I called just to have a few recalls done, and they said they would call back…read morein a couple days for me to drop my car off. They called back two weeks later and said it will be two days of work. They gave me a rental car, which was nice. After FOUR days (not including the weekend), I return and they complain that the gas tank wasn't full. They also wrote a lot of things they said were wrong with my car. Some of it is true, which I'll take care of. Others, no way. They said I have lights out and my steering wheel acts strange, which I haven't seen at all. I had to cancel appointments with other mechanics because of Rapp Subaru's promises they failed to keep. I'm running on a tight schedule, so it matters if I have to cancel other appointments to fix up my car. I will never do business here again.

I had an appointment for an inspection, oil change, alignment check and tire rotation done…read moreyesterday. They did a great job, got in right on time, and washed my car free as well. Waiting room is comfy...coffee, tea and water while you wait. Great customer service.

great place! I've been servicing my vehicles here for years now. Having a small area for children…read moreto play in is such a game changer. Don't even get me started with the free coffee they offer it's delicious and fresh.

CONSUMER BEWARE. If negative numbers were available Matthews would have received. I brought my 2025…read moreExplorer in for recall notifications,10K service and NYS inspection. I was running my snow tires as they were still good for summer but would not be good for upcoming winter. When vehicle was done I received call and was told that vehicle did not pass inspection as tires were so bad that steel cords were showing. The rep told me that they could get new tires in a couple of days, provided cost, and by the way the vehicle also needs alignment. I told them that I had summer tires,so they offered to install. I refused their offer. When I picked up car the vehicle, I became really concerned that Matthews was trying to sell me tires that I didn't need. As apart of the 10K service I received a report the tires all had tread over 7/32, green box checked. I immediately texted them and questioned why tech passed tires on their report but tires had "steel cords" showing. I asked if possibly they mixed up my vehicle with some one else. The service manger talked with tech and they stood by the failure of inspection. I subsequently received a another text and I was correct that tech had mixed up brake evaluation with tread wear evaluation. By the way the brake report also had all green boxes checked. They suggested that I bring vehicle back, I refused. I took my vehicle to my regular shop and both the manager and tech looked at tires. There were definitely no cords showing and vehicle passed inspection. I sill wonder what Matthews motivation was with the whole ordeal. My opinion is that even though I live in Norwich I purchased vehicle out of town. The reason for buying out of town was because of a not so great experience with Matthews sales department on a different vehicle. Only my opinion,not provable.