I live up a steep hill. My driveway was very icy I needed my dodge ram towed into town. Bob came up…read moreno problem hooked my truck up and off he went. Quick very professional service at a great price.

From the owner: There's never a good time for your car to break down. If you need immediate help after a collision,…read moredead battery, flat tire or another vehicle issue, call Bob's Collision & Customs now. Our local towing company in Oxford, NY offers 24/7 towing and roadside assistance services. With over 30 years of experience in the towing business, our team is more than capable of getting you out of the jam you're in. Whether it's a minor issue or something that needs to be fixed at our shop, we'll get the job done and to get you back on the road ASAP. Call our local towing company today at 607-244-6241.

Highly recommend!! Called several places and they were the only ones that was willing to get me in…read morelast minute. Ask for John he'll take good care of you and your car!!

The delay in leaving this review is by no means due to the service; rather, my very hectic…read moreschedule. Couple weeks back I was visiting my daughter and her family there in Norwich. The day I was to drive the 11hrs back to Charlotte, my Mercedes let out an Alarming Scraping sound, less than 5 mins into my journey. If not for MAVIS, their policy of Open on Sunday and the dedication from the Staff, headed up by John the location's Mgr., the event might well have been a more inconvenient issue. Big ups for the entire team in taking several avenues to find the source, then reracking the vehicle twice to listen and analyze, ultimately finding the source of the issue... all to ensure my safe return home. My issue held up two others customers and I insisted John allow me to pay for their repairs (both were inspections). He said he would do nothing of the sort and informed me MAVIS would cover their needs. This is the kind of service, dedication and command of the craft, sorely missing from our culture today! Thank you John... and to the staff, my deepest appreciation for your efforts. Rich

Online scheduling great for check engine light and inspection. The manager and staff worked as a…read moreteam diagnosing and repairing my vehicle to ensure it finally passed emissions. Thanks!

I took my truck there to have my brakes fixed. When i pcked it up the brakes where so much WORSE!!…read moreIT WAS A MIRACLE I DROVE IT HOME WITHOUT WRECKING! When i went back the next day and told them about the shit job they did they shrugged their shoulders and basically said who cares no refund! The manager is an old rude person! DO NOT GO HERE I AM SURPRISED THEY ARE EVEN LEGALLY ALLOWED TO WORK ON PEOPLES VEHICLES THEY NEED TO BE SHUT DOWN!!!

Aptly named - Professional Tire…read more Jeff has worked on our cars for decades, and he's one of the few I've found anywhere who tell you what reality really is - and charges a fair rate. We've had dozens of interactions with Professional Tire, and have had zero compliants.

Always the best. Stay's late to get things done. I have used them for many years, I really have…read moreno complaints. They of the few I've found anywhere who tell you what reality really is - and charges a fair rate. We've had dozens of interactions with Professional Tire. These are great people

I've been a happy customer of Fernettes for a few years, for my trucks and my family's cars. It's a…read morefamily owned shop, decent people, and good to work with. I have found them to be a very honest shop and the work they have done on my vehicles has been excellent. While I try to plan ahead and make an appointment - it is a very busy shop, I have also rolled in right before a road trip to do some maintenance, and had trucks towed to them that needed significant work. I've had frame repair done, also a great job. Customer service here is really good, and these folks have taken care of me in a pinch and worked things out every time, so I am a long term customer for sure. Overall, this is probably the best shop I have been to. Highly recommended.

I had my 2000 Cadillac break down in a parking lot and had it flat bedded to Fernette's. When I…read morespoke to the owner he said he could take care of it and it won't be a problem. Since I kinda dropped it in his lap, I told him to take his time, that I was in no rush. A month goes by, no phone call. I had to call them. This went on for 5 months with me constantly keeping in contact because they wouldn't. Finally, today I received a phone call that they cannot fix the car and that I should come and pick it up. "But don't worry, we didn't charge you anything". Not only did they waste my time where I could have been using the car they were just very unprofessional. Do anything you can to stay away from this business. I wish the rating had a negative star because that's the only one I would give and they deserve. BUYER BEWARE!!!

great place! I've been servicing my vehicles here for years now. Having a small area for children…read moreto play in is such a game changer. Don't even get me started with the free coffee they offer it's delicious and fresh.

CONSUMER BEWARE. If negative numbers were available Matthews would have received. I brought my 2025…read moreExplorer in for recall notifications,10K service and NYS inspection. I was running my snow tires as they were still good for summer but would not be good for upcoming winter. When vehicle was done I received call and was told that vehicle did not pass inspection as tires were so bad that steel cords were showing. The rep told me that they could get new tires in a couple of days, provided cost, and by the way the vehicle also needs alignment. I told them that I had summer tires,so they offered to install. I refused their offer. When I picked up car the vehicle, I became really concerned that Matthews was trying to sell me tires that I didn't need. As apart of the 10K service I received a report the tires all had tread over 7/32, green box checked. I immediately texted them and questioned why tech passed tires on their report but tires had "steel cords" showing. I asked if possibly they mixed up my vehicle with some one else. The service manger talked with tech and they stood by the failure of inspection. I subsequently received a another text and I was correct that tech had mixed up brake evaluation with tread wear evaluation. By the way the brake report also had all green boxes checked. They suggested that I bring vehicle back, I refused. I took my vehicle to my regular shop and both the manager and tech looked at tires. There were definitely no cords showing and vehicle passed inspection. I sill wonder what Matthews motivation was with the whole ordeal. My opinion is that even though I live in Norwich I purchased vehicle out of town. The reason for buying out of town was because of a not so great experience with Matthews sales department on a different vehicle. Only my opinion,not provable.

Well I was sent to this dealership by a best friend that spoke high of. I started out Loving them,…read morebut as time went on, it got a little worse. Then I thought we found the right truck for me, was emailing back an forth all day (since I was working) so I can get the numbers and info to send to the bank and insurance company to get the ball rolling.... Then out of the blue, my sales lady (who is awesome and I don't blame this on her) told me to try and call her cause she has some bad news. I called her and she states that the company will not give me the trade allowance that they told me just 2 weeks ago because it is getting to close to winter and we can't sell your car (2013 Camaro) at the auction or dealership and we don't want to hang on to it. This dealership was so great to work with until this, so friendly. They also were the best out of 4 (2-Oneonta, 1- Albany and them) dealerships to give me the best offer on my car. I have never heard of a dealership to back out of a offer after giving me my trade in value

I've never been one to totally bash a business on Yelp, but what these people did to my husband is…read moreabsolutely sneaky and atrocious! My husband had his heart set on a specific car that this dealer had. We drove 2 1/2 hours each way on numerous occasions to make sure this was the car AND that the deal would be good for all parties. They promised to handle my husband's payoff of his lease AND his mileage extras. Well, here we are months later AND surprisingly the sneaky business is saying that wasn't discussed. We received a letter from the lease company that my husband owed 7500 in over mileage fees! Yes, 7,500 dollars! The whole reason my husband made the sale was so he did not have to pay these fees. Well, now we are in debt for 7,500 and Benedict said that they never agreed to this and basically we were had. So do not ever buy anything from them or trust them! They are absolutely the worst! Not to mention when we tried to call to see IF they received our check and we got toe run around that the saleswoman wasn't around, then the manager wasn't around. It took them over a week to call us AND each time it was a different story. So thanks Benedict for scamming the hardworking person!