Love this auto shop!! Make an appointment, they do great work! They check what needs to be done,…read moreand they are honest, hard working!!! And very reliable!! They do my inspection every year, oil changes every time it's needed, and tire rotations every 6 months. Got new brakes when mine went! Super reliable work!!

The warning light came on on our rental car while driving to Fly Creek Cider Mill and thanks to an…read moreemployee there he directed us to Staffin's to get it checked out. Even though they were working on other cars a younger guy referred us to another gentleman who promptly took a look. It was the sudden dip in temps that set the warning off. A simple air check revealed a little bit more air was needed. No charge, service with a smile with a little dash of humor and we were on our way. If I lived in this town they'd definitely be my go to!

Reliable, excellent service with a small town sense of neighbors! Capable of all repairs and not…read moreto proud to suggest somewhere else that might be better for that specific situation, rarely necessary!

My son is a student at SUNY Oneonta need a repair so dealt with Lou's Auto Repair from afar. Lou…read morewas reasonably priced , honest and helpful We highly recommend Lou's Auto Repair . It's nice to have a mechanic you can trust . Thank you Lou

Had work truck there for 11 months for engine replacement that was only supposed to take a couple…read moreweeks and be a rebuilt engine, took 11 months and got truck back with a used oil leaking engine. Every week was told it'd be done next week and it took almost a year and got a junk engine and he refused to refund

Our Experience was with Elise when stepping into your dealership on Saturday May 3rd. She treated…read moreus with a quiet respect while sharing with us her knowledge and background of selling cars. This absolutely beautiful women won both of our hearts. Within a very short time I realized how super intelligent and confident Elise was, we looked at several of your used Subaru vehicles and drove a couple before we left and within 24 hours we were back to drive a 1922 green Forester and of course the end of the story is Elise knew what we could afford and how unhappy we were with the 2022 Nissan we wanted to trade in. After test driving the Forester we immediately signed paperwork and this story has a happy ending. we took it for a long drive and couldn't be happier. So to the dealership, we say thank you for your quality of service and hope it never changes. This is our second Subaru Forester and hopefully not our last.

They will smile in your face and take your money . I bought a car here and it arrived with mudd…read moreall over the seat . They botched the instalation of my hitch cut out so bad ,it looked like they used scissors to cut through plastic. When I informed Stephen Murphy I was un happy he avoided the issue for a whole year and then kept on avoiding the issue . The owner personally insulted me calling me a cry baby also telling me I wasn't a man . The owner also demanded to know what I did for a living and when I told him it was none of his buisness he also called me rude. I will never buy a subaru ever again due to the way I was treated by these people . With subaru five star service stops at the buck and I would recommend buying any other car. Subaru will treat you like dirt!!!!

Definitely one of the best experiences I've had getting work done on my car…read more I'm always nervous that I'm being up sold at car garages, however I didn't get that going to Morris Garage. After picking the car up, I was able to talk to Pete who was an awesome and personable guy! I would highly recommend, and I would definitely return if my car needed anything.

Best mechanic in town, they've been there a long time and don't need to advertise they have a great…read morereputation locally.

Services completely, both my Jeep and Miata. Honest, local and definitely reliable. Family and…read morefriends have same results. No complaints!

Always, Always, Always take excellent care of me, even when Leon is out for the day. Very…read moreknowledgeable and easy to communicate with. Always give me what I ask for without trying sell me things I don't need at this time. I agree with Deborah about getting "duped by men at service garages".......not on Leon's watch!! I will be back even though it is a 1 hour+ drive for me. I have things that much trust in Leon and his crew.

We got a flat tire on our camper the first day of a 7 week trip. We dropped the tire off to them…read moreand they fixed it quickly and didn't charge us. So great PR to them! Thanks!

With all of the dealerships experiencing a serious lack of inventory, I was ecstatic to find the…read moreexact type of sedan we were looking for... within our budget even! Carbone Subaru of Utica had the right price on a CPO Legacy with less thank 10K miles and I couldn't have been happier with financing and the warranty. Although we had a minor kerfuffle involving an ignition key, Stephanie was able to get the situation resolved and saved me two 84+ mile trips to abs from the dealership. I'll be happy to make my service appointments there now that I see there's at least one person thinking rationally. That's 100% more than most big dealerships I've dealt with!

Do not ever go here. I called just to have a few recalls done, and they said they would call back…read morein a couple days for me to drop my car off. They called back two weeks later and said it will be two days of work. They gave me a rental car, which was nice. After FOUR days (not including the weekend), I return and they complain that the gas tank wasn't full. They also wrote a lot of things they said were wrong with my car. Some of it is true, which I'll take care of. Others, no way. They said I have lights out and my steering wheel acts strange, which I haven't seen at all. I had to cancel appointments with other mechanics because of Rapp Subaru's promises they failed to keep. I'm running on a tight schedule, so it matters if I have to cancel other appointments to fix up my car. I will never do business here again.