This is a follow up review to one I posted on here a few weeks back. I had water damage to our…read morenewly renovated basement. My experience with ServPro (at that time) was not a good one. I was given a hefty bill for service that I felt I did not receive and I left a very unpleasant review out here. Fast forward several weeks later and I received a call from the owner, Joe Lillian. He apologized and we had a long discussion about how my experience. He was very polite and very understanding and we worked out the situation and he is mailing me a discount for the services I felt I did not receive. He really went out of his way to make this situation right, and he did. I feel a lot better about ServPro now and I hope I do not ever have to reach out for help again, but if I do, Joe Lillian will get my first phone call! Thanks for caring Joe!

Excellent job on such short notice. Joe really helped us out and we're glad we used Servpro!read more

This company doesn't communicate very well. They torn my kitchen cabinets out without consulting…read moreme. They cost me 2 times what insurance was going to pay. So they cost me alot of more money. I would never use them an again And would not recommend them for anything to do restoration.

Bradley Hanneman, the manager was out within minutes. Reassured me in the category 5 flood that he…read morewas going to fix everything for me. Within days he had everything, removed, power washed, safe and dry. They even helped with the proper words for insurance would help us get the most payout. I appreciate his and his company's fine work. Choose the best to help fix the mess.

If you are one of those unfortunate people out there who happen to own a home and can't call a…read morelandlord to fix your troubles, you tend to rely on certain groups of people to help you out when daily living in your home goes south. Take for instance, a 3-year-old in a 2nd floor bathroom with plenty of toilet paper and a toilet that will not stop running. The power of water is an awesome sight to behold, but when it comes dripping and pouring through your 1st floor ceiling, your shock and awe tends to belong more to the panic variety than wonder and amazement. For those of you who have not had this life experience, I offer these sage bits of experiential wisdom: 1) don't panic, 2) shut off the water, 3) get towels and mops, 4) call a plumber, 5) pray (can't hurt), and 6) call Power Dry. My family was the victim of just such an incident this past week, and needless to say you do feel rather helpless and worried when you see an upstairs bathroom turn into a sequel of "A River Runs Through It". Sooner rather than later, you are going to want to call professionals who can get to scene and help alleviate the moisture problem, for fear of mold setting in. That's where Power Dry comes in. We were fortunate enough to be home when this happened, so the damage was contained fairly readily. Our insurance agent (State Farm) recommended Power Dry, as they were a preferred provider for these types of situations. Although our guys were way over in Missouri on another case at the time we called, they got to our house as quick as possible and were able to start hooking up industrial blowers and dehumidifiers relatively quickly. The whole process probably took just under an hour. They were very methodical and certainly gave the impression that they had seen these situations many times before and knew what to do. The sound of several blowers and dehumidifers can be rather disturbing ... sort of like living on the tarmack at KCI. But you do what you have to do. After 48 hours, they were able to come back and take most of the equipment out, and another 48 hours later we were cleared to have all of the remaining equipment removed. The guys who provided service to us were friendly, knowledgable, and even dealt well with our excited 3-year-old daughter. I don't recommend going out of your way to try and find an excuse to get the Power Dry folks over to your domicile anytime in the foreseeable future, but if you need them, they are a great bunch of guys and ladies to have on your side in a tough situtation. A+++

I have very mixed feelings about Power Dry. We originally hired them for water mitigation after our…read morehome flooded, and that specific team did a great job. Based on that, we hired their restoration department to put our home back together. That was a massive mistake. The restoration process was extremely disorganized. We were promised a project manager to oversee everything, but we had a revolving door of different people. We effectively had to act as our own general contractors, communicating constantly just to ensure the work got done. After the work was finished, the refinished floorboards started lifting. Power Dry dragged their feet for months before coming to look at it, and then completely refused to fix it. They blamed the issue on the 'humidity' in our home--an absurd excuse considering we have lived in this house for 14 years without ever having this issue before. Because they refused to stand behind their work, we withheld our final payment until the floor was fixed. Instead of working with us, they placed a lien on our house. We had to hire an entirely different contractor to fix Power Dry's mistakes. We offered to pay Power Dry the remaining balance minus what we paid another contractor to fix the problem. We ultimately had to hire an attorney to get the situation settled and the lien removed from our property. If you have a flood, their mitigation team is fine. But I would strongly advise against ever using their restoration department.

We had AC check in May at that time we signed up for annual program .... was told that they would…read morecall/contact us for fall furnace check in early fall and priority scheduling we received nothing so I call in to schedule check.. The check was scheduled about 2 months out.. I am a patient man, so I let it slide.... As the weather was getting colder I called to get an earlier date, but was told unless it was an emergency the date would not change ... So we have another week to wait..... Last time doing business with them...

When we bought our house it was 13 years old, and we knew that new A/C units would be required in a…read morecouple of years. Well, in 2 years one unit cratered, and the next year the other one did. We asked a neighbor for a recommendation, and AFC replaced both systems (including gas furnaces) quickly and efficiently. The workers were pleasant and honest, and explained everything to us. The price was fair and we're completely satisfied. We have nothing but praise for these folks. When you hire an HVAC contractor, the top concern is trust, and these guys are honest and straightforward. Highly recommended.

They re-roofed three of our duplexes, our personal residence and re-sided one of our duplexes. All…read morework was of very good quality. When the roof on our personal residence had a small leak, they came out quickly and made the necessary adjustments under warranty. Any issue we brought to their attention was quickly resolved to our satisfaction in a timely manner.

This review is an update from my previous book-length explanation of why Alin Zahan is a fraud. We…read morehired a reputable cabinet company to look at our kitchen cabinets and recommend the best (and least invasive) way to correct Artisan's (and Alin's) inferior work. They initially recommended removing the facings only, but unfortunately, they will have to remove at least half of the cabinets because there are too many flaws and the staining work is too inferior. The painter/stainer looked at our cabinets and said (and I quote): "This is a half-ass job, and I can't match the stain and wouldn't want to try because of the inferior work." Also, the Artisan amateurs rigged the cabinet hinges with wooden shims and the Butler's pantry hinges with cardboard shims to make them work (SEE pictures). If this type of rigging doesn't seem amateurish, I don't know what does.

KC Remodels has handled several projects in our home (repeat buyer). Most recently, we had a wood…read moreburning fireplace installed in our home that required removal of a window and exterior wall. Alin was present through the entire process. He answered questions, was proactive in scheduling his crew and had our project completed on time and within budget. We could not be more pleased with the final product, the professionalism of KC Remodels and the follow up once the project was completed to ensure we were happy. We will hire KC Remodels again and again. Remodel projects are a two-way street. They require transparency, open communication and respect. This was 100% our experience with Alin and his entire crew.

RUI was wonderful to work with - DJ, Frank and Isi helped us navigate a difficult insurance…read morerebuild and was available via phone/text/email whenever we needed them. The work they did was exactly what we wanted, and they went above and beyond in the work they did, and helping us navigate with our insurance claim. From framing / putting up a wall, laying flooring, complicated floor joist repairs to patching and painting drywall the team went above and beyond our expectations. If you need quality work done by a dependable and fast crew, look no further and give RUI a call!

Run from this company. They should change their name to Mistakes Unlimited. Their lead carpenter is…read morefunctionally incompetent! They are lead by peers with bad intentions. The consequences of their work is permanent.

Our basement had some cracks appearing and water was coming in after heavy rain. We called John…read moreNorris Foundation Repair to come take a look. I was worried about major foundation issues that would cost a lot of money to repair. Dirk came to our home to take a look. He was courteous, professional, and very, very helpful. He shared a lot of information about our home I wasn't even aware of and provided tips for taking care of the issues on our own. A lot of home repair companies use scare tactics to try to convince you that you need their service, but my encounter with Dirk was nothing but genuine. I can't say enough good things about our experience working with Dirk and would highly recommend John Norris to anyone experiencing foundation issues.

JNF installed two piers under my front porch in late 2023. Six months later the bolts holding the…read morepier to my porch on one side had sheered off completely (See photos). I have been trying to contact them since then. No return to my emails, texts, or calls. Either they are going belly up and not telling anyone or they are unwilling to stand by their work. Either way, do NOT give them your business.