This is a follow up review to one I posted on here a few weeks back. I had water damage to our…read morenewly renovated basement. My experience with ServPro (at that time) was not a good one. I was given a hefty bill for service that I felt I did not receive and I left a very unpleasant review out here. Fast forward several weeks later and I received a call from the owner, Joe Lillian. He apologized and we had a long discussion about how my experience. He was very polite and very understanding and we worked out the situation and he is mailing me a discount for the services I felt I did not receive. He really went out of his way to make this situation right, and he did. I feel a lot better about ServPro now and I hope I do not ever have to reach out for help again, but if I do, Joe Lillian will get my first phone call! Thanks for caring Joe!

Excellent job on such short notice. Joe really helped us out and we're glad we used Servpro!read more

Our basement had some cracks appearing and water was coming in after heavy rain. We called John…read moreNorris Foundation Repair to come take a look. I was worried about major foundation issues that would cost a lot of money to repair. Dirk came to our home to take a look. He was courteous, professional, and very, very helpful. He shared a lot of information about our home I wasn't even aware of and provided tips for taking care of the issues on our own. A lot of home repair companies use scare tactics to try to convince you that you need their service, but my encounter with Dirk was nothing but genuine. I can't say enough good things about our experience working with Dirk and would highly recommend John Norris to anyone experiencing foundation issues.

JNF installed two piers under my front porch in late 2023. Six months later the bolts holding the…read morepier to my porch on one side had sheered off completely (See photos). I have been trying to contact them since then. No return to my emails, texts, or calls. Either they are going belly up and not telling anyone or they are unwilling to stand by their work. Either way, do NOT give them your business.

Mr. Cleanz did a great job with painting, drywall, and matching the texture on the walls after…read morewater damage in our home. The only minor thing and I didn't mind it was I had to contact them a lot to keep our project moving anlong and getting it done.

Terrible customer service across the board. My roof started leaking again less than a year after…read moretheir repairs and they didn't honor the 5 year warranty provided as part of their contract agreement. Take pictures of everything and keep records because this company has zero integrity.

Hired to repair uneven skim coated walls. Three months after they finished the Walls looked worse…read morethan they did before. They refuse to come back to fix this mess or refund the $1125 we paid them.

This is a professional company that made sure the project was completed correctly. The crew was…read moreprofessional, prompt, proficient and efficient. Out of the last four companies I have used this company was the most reliable and had the right blend of quality and price. Will use them again and recommend them to my colleagues.

If you are one of those unfortunate people out there who happen to own a home and can't call a…read morelandlord to fix your troubles, you tend to rely on certain groups of people to help you out when daily living in your home goes south. Take for instance, a 3-year-old in a 2nd floor bathroom with plenty of toilet paper and a toilet that will not stop running. The power of water is an awesome sight to behold, but when it comes dripping and pouring through your 1st floor ceiling, your shock and awe tends to belong more to the panic variety than wonder and amazement. For those of you who have not had this life experience, I offer these sage bits of experiential wisdom: 1) don't panic, 2) shut off the water, 3) get towels and mops, 4) call a plumber, 5) pray (can't hurt), and 6) call Power Dry. My family was the victim of just such an incident this past week, and needless to say you do feel rather helpless and worried when you see an upstairs bathroom turn into a sequel of "A River Runs Through It". Sooner rather than later, you are going to want to call professionals who can get to scene and help alleviate the moisture problem, for fear of mold setting in. That's where Power Dry comes in. We were fortunate enough to be home when this happened, so the damage was contained fairly readily. Our insurance agent (State Farm) recommended Power Dry, as they were a preferred provider for these types of situations. Although our guys were way over in Missouri on another case at the time we called, they got to our house as quick as possible and were able to start hooking up industrial blowers and dehumidifiers relatively quickly. The whole process probably took just under an hour. They were very methodical and certainly gave the impression that they had seen these situations many times before and knew what to do. The sound of several blowers and dehumidifers can be rather disturbing ... sort of like living on the tarmack at KCI. But you do what you have to do. After 48 hours, they were able to come back and take most of the equipment out, and another 48 hours later we were cleared to have all of the remaining equipment removed. The guys who provided service to us were friendly, knowledgable, and even dealt well with our excited 3-year-old daughter. I don't recommend going out of your way to try and find an excuse to get the Power Dry folks over to your domicile anytime in the foreseeable future, but if you need them, they are a great bunch of guys and ladies to have on your side in a tough situtation. A+++

I have very mixed feelings about Power Dry. We originally hired them for water mitigation after our…read morehome flooded, and that specific team did a great job. Based on that, we hired their restoration department to put our home back together. That was a massive mistake. The restoration process was extremely disorganized. We were promised a project manager to oversee everything, but we had a revolving door of different people. We effectively had to act as our own general contractors, communicating constantly just to ensure the work got done. After the work was finished, the refinished floorboards started lifting. Power Dry dragged their feet for months before coming to look at it, and then completely refused to fix it. They blamed the issue on the 'humidity' in our home--an absurd excuse considering we have lived in this house for 14 years without ever having this issue before. Because they refused to stand behind their work, we withheld our final payment until the floor was fixed. Instead of working with us, they placed a lien on our house. We had to hire an entirely different contractor to fix Power Dry's mistakes. We offered to pay Power Dry the remaining balance minus what we paid another contractor to fix the problem. We ultimately had to hire an attorney to get the situation settled and the lien removed from our property. If you have a flood, their mitigation team is fine. But I would strongly advise against ever using their restoration department.

James and his crew did a fine job on our master bath remodel. Any "issue" we might have had was…read morepromptly and successfully dealt with. We would recommend him for your remodel needs! I trusted him with my house keys..and you can too!

James and his team of highly skilled workers repaired our basement after a heavy rain brought water…read moreinside. They assisted with coordination of disaster recovery services, painting, and carpet replacement. My wife and I are very happy with the result and the quick turnaround as we had a tight timetable.

Prompt, efficient and extremely polite!!! Same day estimate and chose them immediately! The…read moreestimate was so reasonable. I was placed quickly on the schedule. The finished work blew me away! What a difference and they were completely done in a very short time. James and his crew cleaned up leaving no mess! It was awesome and now I am thinking of another project that I would have them do in the future. Thank you, Accountable team, I am so pleased and will refer you to others as well!!! Your professionalism and quality of work are unbeatable! Micki B, Independence, MO

I called this company based on their reviews. My sidewalk had been done about 10 years ago so they…read moreused the same insertion points. They siliconed the connection and everything is smooth now. The father/son combo communicate well and are very responsive to both text and phone call. It was $700 for this sidewalk and silicone.

We had a WONDERFUL experience with Granite Garage Floors recently!…read more I've always wanted to epoxy my garage floors, and finally had the opportunity and budget to do so. After researching and reaching out to multiple companies, we decided to go with the folks at GGFKC. From their patience answering all our questions, to a thorough and transparent quoting process, to amazing follow up and follow THROUGH, working with the team at GGFKC was outstanding, start to finish. It's exceedingly rare to work with any sort of home repair company or contractor, and have them do exactly what they say they're going to do, exactly when they say they're going to do it. This company bucks that sad trend with flying colors! Our biggest challenge was going to be the window of opportunity to install the flooring at a time that worked for us, and ensuring they had an available crew at the right time. Greg and his team at GGF bent over backwards to make sure they could meet our timeframe, and then they hit the project out of the park! In just a couple weeks' time, I've already had no less than four envious neighbors complimenting me about the floors and asking about our experience. I'll tell you what I told them - I LOVE the floors I waited so long to get, and I HIGHLY recommend Granite Garage Floors of KC!

Fantastic service and quality. We are very pleased with the work that was done both in our garage…read moreand our screened in patio. Almost feel like I have a new house. :-)