We had massive $35k insurance claim due to flooding back in December. We had KCRR out to our home. They came out and were working on our home until May. We continue to have water leaking in our basement in the same area the water came from in December. They refuse to repair the actual water issue and now we have to hire someone else to come to our house to fix the actual problem before it gets back to the amount of flooding we experienced back in December. During the initial repair time they never told us that they would not address the actual problem. We have had to stop using one of our bathrooms entirely to avoid water issues at this time. KCRR actually came to our home being rude and argumentative when we just want the problem solved. I highly do not recommend KCRR. This is after while they were in our home they broke our things, they did less than high quality workmanship, and they have poor customer service. Worst experience with a company. read more