As always, an excellent experience all around. Warranty service was provided without a hassle…read more They even checked the fluids and washed the car for us before we head out on vacation. Dominic was kind and thorough. Worth the hour and 15 minute drive! We prefer to come here rather than our local Toyota dealership. VIP experience all the way!

Purchased 2023 Highlander in October 2025. Was told and demonstrated while test driving car that…read morecar had built in navigation system. Shared that if car did not that would be a "deal breaker". When received car - have since been told there is no built in navigation system and I have to pay a monthly subscription fee to use navigation. Sales person admits to providing the wrong information. Using prior owners account to access navigation system when demonstrating use. Have asked for resolution from company. Offered to cover 1 year of subscription. Will keep car much longer than 1year. Cost of adding navigation system is between $5,000-6,000. Have opened complaint through Toyota customer service. Have called for follow up approximately 6 times and told I will receive call back from manager, and manager has never returned call. I called dealership myself and asked to talk with manager who was not available, and was told he (Matt) will call me back and he has not. Sold by giving false information from dealership.

My wife purchased a vehicle from here back in June. It wasn't in yet, but we were expected to…read morereceive it within a few weeks. Since then, we have found that there is a Toyota recall that is stopping the vehicles from being released to the dealer. Over the past 70+ days we have felt like the team at Kasper has treated us fairly. As we are reaching about our wits end with corporate Toyota and the 30-90 more days we are anticipating to wait, it only seems fair to appreciate the dealership for our repeated visits, and their continued support in getting this resolved. We have been so anxiety ridden (we aren't ones to just leave tens of thousands of dollars with someone and leave empty handed lol), I haven't even thought to take pictures. The dealership is clean, and all of the associates we have encountered have been friendly. Excluding the hiccups with corporate issues, we have had a five star experience so far!

This dealership is the best Toyota dealer in Ohio. We had multiple poor experiences at other…read moredealers but Kasper was perfect beginning to end. We made a deal on the online chat, I drove two hours to the dealer the next day, walked in and purchased my car without any issues. Great price. Great service. awesome staff. The bad reviews on here make no sense to me we have seen nothing but incredible service and great deals. Go to kasper for your next vehicle! Two thumbs way up!

This place is a joke! I bought a package for oil changes! Now they say I don't have it! And the…read morelady Alesha is very rude! I bought a lot cars from never again!

transmission went out after haven it for a year and they won't help never get a vehicle from thereread more

Please ask for car fax! For them its all about selling a car. Regardless if it means the consumer…read moregets screwed! Definitely shop around and don't purchase from this dealership!!!!! If I could give negative stars I would!

From the owner: Welcome to Steinle Cars. The Steinle family has been in the auto business ever since Great Grandpa…read moreAlbert started selling Buicks in the 1940's. Thousands of relationships have been cemented on the premise that if we exceed our customers' expectations, you will come back.

I called numerous times yesterday to get an estimate on a part and to make an appointment for…read moreservice. No one ever answered in the service department. I left a voicemail and got no return call. Called again today and it's the same thing. No thanks. I'll go to another dealer in the next town over. I think I'll also complain at the corporate level. Extremely poor customer service.

Don't go to Kasper... I bought a vehicle from them with low mileage and took great care of it, only…read moreto have the engine completely blow out *far* before my loan period was up. Terrible experience, would not recommend to my worst enemy.

I only rated at three because it's the after the sale experience that matters the most…read more I made a purchase of a pre-owned VW there and during the sale they were very professional. But after I had the car for a few days I started to realize that I only bought a used car that the dealer really didn't care about. First off, the front brakes are way lower than I first anticipated but ok they had replaced the rear. The windows were streaky and dirty. There is a rattle in the driver's door, but the straw that broke the camel's back was there was no rear wiper installed on the car even though they had installed new wipers in the front, of course they streak as well. I know I bought a pre-owned vehicle and to expect some minor stuff but at the price of cars today my expectations were too high. Shame on me for buying from this store I should have known better from past experience with other stores. If you look at any pre-owned here be sure to use a FINE-TOOTH COMB or take a second set of eyes to see what you may miss.

Financial services of the operation for financing autos.it's the best business relationship one…read morecould ask for.

This is a great place to buy a used car. The owner is honest and will give you a More than fair…read morevalue for your trade! I recently traded in a car here and recieved more than double what I was offered for my trade from a dealer. The salesmen do not hover or try to convince you to buy something other than what you want. All of the cars that I looked at there were very fairly priced. I highly recommend this place to anyone looking to buy, sell or trade a used car.

Rude!! Shawn the service guy laughed at me when I told him the 4 new tires that they put on for me…read morewas NOT holding air!! "Hahaha, yeah, yeah I'm with you". Is all he could say!! I haven't been able to drive it since I picked it up from them.I called at 4:50 p.m. today Tuesday August 26,2025.The lady that answered the phone didn't want to connect me to Shawn because it was ALMOST time for him to go home !?? All I can say about that is... SORRY FOR INTERRUPTING HONEY!

Josh & Richard are awesome that's one of the reasons I bought my car here they made me feel welcome…read moreas soon as I got here they really do care about the customers here! Once I found the car that I wanted to test drive that was it I tested it was pleased with it and with no hassle or pressure what so ever I made my purchase here as it just felt right with them as well as my Kia that I love to drive now! Coming here I wasn't really too sure what to expect but all the signs pointed here to make it just right and it has been ever since as I've had to come back here to get my license plates as well as a free car wash every so often as it's just what's good here when that pesky salt comes about! Overall this is a great dealership with some quality people working here it's for that reason that when the time comes again I'm sure I'll be back for some service and whatnot as they have just done it right from the start! Thank you again guys for helping me to get my car you've all been amazingly awesome!