I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

Called in the afternoon to find out if they could get me in for a Vehicle inspection before I…read morecommitted to a purchase from a Car Dealer in the area, Joe fit me in the next Morning before 10:00am Good Customer Service. When I arrived, they got me right in Joe & his Guys took their time to explain the issues with the vehicle & potential cost of the repairs, Very Fair and Honest evaluation of the vehicle's issues to help me make my decision on my purchase. I drove almost 45min. to look at it & ended up not getting the vehicle, But I would definitely Go back to Joe and will refer him to others in need of Car Repair work because Fair & Honest & Upfront,,,,,,,,, CUSTOMER SERVICE is Hard to find any more. Thanks Joe Bill K.

Used this place for years and don't have a bad thing to say about the proper, speedy service they…read moreprovide. Good people, good place.

We were in downtown Sandusky and got a clicking noise trying to start the car and I knew it was…read morebattery related. This is not something you want to happen while on vacation. I googled auto service nearby and called D&A and spoke to Dave who was very pleasant and told me my options. He sent over Sandusky towing who were also fabulous and they were able to jump the car so I can get over to D&A. I think we got to D&A late in the afternoon, maybe 3:30. We drop off the car, and he gives us a loaner at no charge. He calls me at 4:15 to tell me our car needs a new battery and they can get done by 5 which is when they close. The total experience was just amazing.

Well after you've been gone traveling for a few weeks it's always nice to come home and find that…read moreyour car has a flat as you don't really know how it happened or why it happened it was just there! So after a quick little search I came across Monro and I'm glad I did because coming here I could tell that the guys working here really did care and want to help as much as they could! Well so it came my tire was damaged so much so that I had to buy a new one but hey it happens sometimes so in just a little wile they took care of me and totally got me back on my way! They offer a check-in offer so don't forget to take advantage of that it will save you some $$$! Overall this was a mellow place with a friendly fast staff who did it right to help me when my car just wasn't happy it's for that I'm sure I'll come back here again I just hope that I don't have to soon!

I always have good service, and I always are able to fit squeeze me in never had a problem with themread more

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

After taking a brand new car with only 1 oil change on it to a corporate tire/service center, they…read moretried to scam me. Claimed that someone had put washer fluid in my coolant reservoir. Then proceeded to lie and say it only tested to 0 degrees. Wanted $156 to flush. I smelled the BS a mile away and had them fix the tire and ran. Tool the car to smiths and they called to say that there's nothing wrong, tests to -40, and the coolant is blue because Honda uses blue coolant. No charge. They easily could have flushed it as I had asked but they went above and beyond and actually consulted instead of scammed/deceive like the big outfits do. Businesses like this are an American treasure. Please support these kind of places. Thank you Smith's! You rock.

their is a reason they were voted top repair shop in the area. professionsl, courteous and no…read moregouging! only problem now is too many people now know about them.

Did a Great job and we'll go back and would recommend them to my friends and family.They really…read morecare about the service they give you.

I have been having our cars serviced regularly at Galloway Automotive for more than a dozen years…read more The staff is friendly and the mechanics are knowledgeable. The list of repairs I've had done over the years is quite extensive, even repair on the wiring harness that had been chewed up by squirrels. I go to Galloway Automotive because they get it fixed, whatever it is.

have had several complaints made to corporate over the past few years. Nothing is ever done. So…read morethis is probably a waste of time. All you need to do is look at the customer reviews for the Sandusky Ohio location. I was desperate for a place with weekend hours. That's how these corporate places always have customers coming back. Since last Friday 2/14, I now know my local Ford has service hours on Saturdays. So I will NOT be returning First off, Firestone claims that I need control arms on rear if my Edge. This is hard to believe since the shaking I am feeling is in my steering wheel and brake pedal. Secondly, why does your techs NEVER take my vehicle for a drive before looking at car and pulling straws? Why did the interior of my edge have greasy finger prints on the visor, above drivers door, and below my panorama sunroof?????! When I noticed it as soon as I got home and went to open garage door for house, I backed right up and took it back. Tony was VERY RUDE!!!! He made it seem like it was already like that when I took it there. Excuse me????? I demanded that it be cleaned and look like it did when I dropped it off! About 20-25 minutes later it was clean. Too bad corporate doesn't allow me to post these pictures in my review! I love how the company takes down bad reviews on Google. Miraculously, they have 4.3 stars on there. They should only be doing tires and oil changes!!!!

What a sh1t show. Overbooked. The techs are in no hurry at all. They may or may not do the work…read morewhen they say. They definitely won't call you and let you know what's going on. You will have to track them down yourself and badger them for answers. I've always gone to Firestone and now this particular store ruined it.

DO NOT TAKE YOUR CAR OR BOAT TRAILER HERE!!!!!!! If I could…read moregive it no Stars, I would. My boat trailer boat down last Memorial Day weekend. A friend recommended I have the boat towed here for repair. Maag's did the repair and WAY overcharged me for parts by about at least $400. I had my trailer serviced this spring on the eastside of Cleveland, they did a great job cleaning the spindels and repacking the bearings so there should have been no issue for the entire season. After trailer the boat 7 times this year (approx 900 miles) this season, both sets of bearings (inner and outer) failed on the driver side this week and I was broke down, JUST LIKE WHAT I WAS TRYING TO PREVENT. I have never seen inner bearing fail on a trailer before. I got the trailer fixed and while driving it home from the parking lot I repaired it at, I realized the passenger bearings were also bad. Cheap parts, over-priced service. The friend who recommended Maag's to me will no longer be using this service. When I called today to complain about this. The owner hung up the phone on me. Great customer service. I think that says it all.......

This morning at 6:30 I ran over a large piece of metal that cut my tire open, we didn't get the…read moreguy's name but he was a true help! Arrived promptly like expected. Thank you!

Full disclosure - I think the problem started when he confused me with my sister-in-law, who's name…read moreis also Tiffany LaCourse. She's had some issues with him recently and I don't think he realizes we are two different people. That having been said - my son was in an accident last month (June 7th 2025) and Walt's Towing ended up towing his car. When I picked my son up from the scene, they weren't sure what tow company would take the car, so the sheriff gave me his card with the report number on it and said the tow company would get in touch with me. No one ever called me, and I was completely slammed between work, my boys' baseball schedules, my mom's doctors appointments, and everything else going on. I talked to my insurance company (State Farm) immediately after the accident, filed a claim, and they said they would make sure the car was at a facility that didn't charge storage and if it wasn't - they'd have it moved somewhere that wouldn't charge for storage. I assumed since I never heard anything more from my insurance or the towing company - that there was nothing to worry about. Weeks after the accident - on Friday, June 21 2025 - Walt and his girlfriend showed up at my house at close to 8pm when my husband and I were in Ashland at a baseball tournament and he scared my elderly mom and my 9 year old son. He gave my mom a copy of the police report with a POST IT NOTE attached with a price of $1,398.13 handwritten on it (see attached photo) and said he needs to be paid ASAP and I need to get my car. That is NOT an invoice - let alone itemized. I still to this day have not received an invoice. I called the police on him that night and made a report. I've tried to reach him and so has my cousin Richard (who tows vehicles) numerous times to get the car - so the storage fees would stop - and he hasn't answered or reached back out to either of us. Now this weekend - July 19 2025 - I got served with small claims court papers. He's taking me to court for almost $2400! And he still has my son's car and has still has never returned any calls to this day! I fully intend to file with the BBB, Ohio Secretary of State, ODOT, and any other authority I can to have this remedied.

They saved our vacation! We broke down on I90 - we got to Walt's just before they closed (towed)…read moreand they were committed to helping us get back on the road! Very kind and honest. Great price too.

Wow- the team at Beer's is top notch. Kyle is super knowledgeable, takes the time to give you…read moreprogress updates and detailed findings, and is the kind of guy you can trust with your vehicle. My '71 Duster needed an alignment, some brake system troubleshooting, and a good tune. All 3 were performed with precision and expertise. I'd also like to mention Alicia... she couldn't be more friendly, and really made sure she had all the vehicle info necessary to pass along to the team. I'll be back for sure! Thanks for taking great care of my Mopar.

From the owner: Full Automotive Service and Repair Facility. Family owned and operated since 1970. Free loaner car…read moreavailability/shuttle service-first come first serve basis. Our mission at Beer's Automotive is to operate with honesty and integrity, providing our customers with quality and added value in all aspects of our business.