Fantastic. I only experienced their service department, but it was nearly perfect…read more I've been searching for a solid Chevrolet dealership to take care of oil changes on my Corvette. They were easy to make an appointment with, weren't bothered I was a half hour early, and quoted me the a solid price for Mobil 1 full synthetic, 100-110. Service team was pleasant, and followed COVID safety practices. Dealership was nice and clean. There wasn't much in their interior showroom, I assume with how hard it is for dealers to get cars combined with wanting to be outside for the open air. Two sales people offered to help me, and "I'm all set, thank you" with a smile was enough for them- no pestering. There's not much to say, I came in, service was done quickly, and I was on my way. . . Until the shocker. My oil change was 25% cheaper than I expected! I was confused, thinking maybe the mis priced it, or used the wrong oil. The service handler verified- right oil, that's the price. Hell, I'm not going to fight it!! My only complaints would be that they lowered my air pressure on the tires (I should have asked them not to adjust it, my fault), and they don't take American Express. This is my new spot, and I finally have a Chevy dealer to recommend.

This place is a joke! I bought a package for oil changes! Now they say I don't have it! And the…read morelady Alesha is very rude! I bought a lot cars from never again!

My wife purchased a vehicle from here back in June. It wasn't in yet, but we were expected to…read morereceive it within a few weeks. Since then, we have found that there is a Toyota recall that is stopping the vehicles from being released to the dealer. Over the past 70+ days we have felt like the team at Kasper has treated us fairly. As we are reaching about our wits end with corporate Toyota and the 30-90 more days we are anticipating to wait, it only seems fair to appreciate the dealership for our repeated visits, and their continued support in getting this resolved. We have been so anxiety ridden (we aren't ones to just leave tens of thousands of dollars with someone and leave empty handed lol), I haven't even thought to take pictures. The dealership is clean, and all of the associates we have encountered have been friendly. Excluding the hiccups with corporate issues, we have had a five star experience so far!

This dealership is the best Toyota dealer in Ohio. We had multiple poor experiences at other…read moredealers but Kasper was perfect beginning to end. We made a deal on the online chat, I drove two hours to the dealer the next day, walked in and purchased my car without any issues. Great price. Great service. awesome staff. The bad reviews on here make no sense to me we have seen nothing but incredible service and great deals. Go to kasper for your next vehicle! Two thumbs way up!

Thank you Patrick for the outstanding service last week. For being relatively new to the car sales…read moreworld, you appear to have a deep understanding of the business. We found you to be very personable, pleasant and communicative, as well. We were impressed with the Wooster dealership and each and every person we talked with. Keep up the good work. Dave and Sue Ruffing

As always, an excellent experience all around. Warranty service was provided without a hassle…read more They even checked the fluids and washed the car for us before we head out on vacation. Dominic was kind and thorough. Worth the hour and 15 minute drive! We prefer to come here rather than our local Toyota dealership. VIP experience all the way!

I had to get routine maintenance done on my Escape, it was actually quite a bit needed done. I…read morethought I had a bad wheel bearing, turns out the tire was wearing strangely, and didn't need a new bearing. They did all the stuff needed and I was totally surprised at how low priced it was. I'm impressed with Mathews Ford. I'll be back for any other services I may need. And when I'm in the market for a new car, that's where I'm going.

Over different times when buying a car at Matthews they have pulled crap. Buyer be aware of and…read moredouble-check all paperwork.

Don was fantastic to work with! My husband drove over 3 hours to see and purchase a car and trade…read moreours in, and Don made the entire experience worth the trip. He was honest, knowledgeable, and genuinely enjoyable to talk with. My husband spent quite a bit of time there getting everything finalized and really appreciated the conversations and how smoothly everything went. The whole experience was positive from start to finish. We would absolutely return and highly recommend Don to anyone looking for a great car-buying experience!

Now is see why they received so many one star reviews. Long story short we came to an agreement on…read morea price for a truck of 697 a month, 9 days later when they " got a chance to do the paperwork", then changed the quote by $56 to 753. When asked why and how is that possible they said the money factor changed. If it took them 9 days to do the paperwork how is it my fault money factors change. Im out of state and they tried to pull a quick one. After wasting weeks I did not get the truck. John Decker GM said he's not taking a 4k loss, not sure how and Jared mgr stop responding. They claim to be the biggest and best but have the customer service skills of a tadpole. I asked many times for contact info for Mr. Ganley and that never happened. Shame on your ken ganley GMC!!

The buying process was very straight forward without any last minute surprises or costs, a rarity…read moreand much appreciated. Overall vehicle was in Great Condition but noticed it was missing a piece of chrome trim on passenger mirror when I got home from the 4 hour drive, Texted the salesman the situation, he said they would look into it, will update later based on their response. UPDATE: Well, Jack is definitely a man of his word, I received the replacement parts today to completely cover the issue and then some, you can't ask for more than that. HIGHLY RECOMMEND these guys!!!! In our current crazy car market they came through after the sale on top of making the buying process a pleasure, Thanks Guys.

Place is a joke they have no idea what they are doing. The sales people are shady and the shop even…read moreseem worse do not recommend.

Josh & Richard are awesome that's one of the reasons I bought my car here they made me feel welcome…read moreas soon as I got here they really do care about the customers here! Once I found the car that I wanted to test drive that was it I tested it was pleased with it and with no hassle or pressure what so ever I made my purchase here as it just felt right with them as well as my Kia that I love to drive now! Coming here I wasn't really too sure what to expect but all the signs pointed here to make it just right and it has been ever since as I've had to come back here to get my license plates as well as a free car wash every so often as it's just what's good here when that pesky salt comes about! Overall this is a great dealership with some quality people working here it's for that reason that when the time comes again I'm sure I'll be back for some service and whatnot as they have just done it right from the start! Thank you again guys for helping me to get my car you've all been amazingly awesome!

Rude!! Shawn the service guy laughed at me when I told him the 4 new tires that they put on for me…read morewas NOT holding air!! "Hahaha, yeah, yeah I'm with you". Is all he could say!! I haven't been able to drive it since I picked it up from them.I called at 4:50 p.m. today Tuesday August 26,2025.The lady that answered the phone didn't want to connect me to Shawn because it was ALMOST time for him to go home !?? All I can say about that is... SORRY FOR INTERRUPTING HONEY!

10/10 recommend. Joe (boss) and Tim ase tech, both definitely went over and beyond and answered all…read moremy questions and showed me under my car what was wrong! Very throughout They will be fast and efficiently. I am definitely coming back for all my service needs. I will be referring to my friends for sure

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

Don't go to Kasper... I bought a vehicle from them with low mileage and took great care of it, only…read moreto have the engine completely blow out *far* before my loan period was up. Terrible experience, would not recommend to my worst enemy.

I called numerous times yesterday to get an estimate on a part and to make an appointment for…read moreservice. No one ever answered in the service department. I left a voicemail and got no return call. Called again today and it's the same thing. No thanks. I'll go to another dealer in the next town over. I think I'll also complain at the corporate level. Extremely poor customer service.