As always, an excellent experience all around. Warranty service was provided without a hassle. They even checked the fluids and washed the car for us before we head out on vacation. Dominic was kind and thorough. Worth the hour and 15 minute drive! We prefer to come here rather than our local Toyota dealership. VIP experience all the way! read more

Purchased 2023 Highlander in October 2025. Was told and demonstrated while test driving car that car had built in navigation system. Shared that if car did not that would be a "deal breaker". When received car - have since been told there is no built in navigation system and I have to pay a monthly subscription fee to use navigation. Sales person admits to providing the wrong information. Using prior owners account to access navigation system when demonstrating use. Have asked for resolution from company. Offered to cover 1 year of subscription. Will keep car much longer than 1year. Cost of adding navigation system is between $5,000-6,000. Have opened complaint through Toyota customer service. Have called for follow up approximately 6 times and told I will receive call back from manager, and manager has never returned call. I called dealership myself and asked to talk with manager who was not available, and was told he (Matt) will call me back and he has not. Sold by giving false information from dealership. read more

Thank you Patrick for the outstanding service last week. For being relatively new to the car sales world, you appear to have a deep understanding of the business. We found you to be very personable, pleasant and communicative, as well. We were impressed with the Wooster dealership and each and every person we talked with. Keep up the good work. Dave and Sue Ruffing read more

The best car buying experience of my life. Ask for Grant because he was more of a tour guide than a car salesman. Never pushy and listened to you and your needs when looking for the right vehicle for you and your family. The paper work was fast and you were out the door driving your new vehicle within the hour. I highly recommend stopping by and speaking to Grant if you are in the market for a vehicle. read more

got a used car 4 months ago and nothing but problems hood latch doesn't work, all these other breaks lights went out, and system needed 2 new wheel speed sensors and now a multiple cylinder missfire. The car has a tuned ecu that I guess they didn't know about and using 93 instead of 87. they did not disclose this to me. I had to contact the original owner for this information. do not go to Firelands Toyota save yourself the headache. they are taking no accountability for any of this. when it shows pure negligence. read more

I traded in my 2010 Prius for a 2025 Camry today. It was a great experience! Matt, Grant and Steve was extremely helpful and wonderful to work with. Car buying is not my favorite thing to do, but they were friendly, knowledgeable and made for a smooth experience. I highly recommend them! read more

"Just looking" turned into a very nice purchase event for us. We had visited the lot on Labor Day and noticed a nice looking Toyota Highlander. Not really in the market for another vehicle, (we have 4 already) we thought it wouldn't hurt to LOOK. Returned on Friday that week and it was still there so it must have been meant to be. Upon arrival a very personable and polite young man Deven approached us and asked if we had any questions. Of course that led to a test drive and then a conference on how we could take this car home. Paperwork was completed quickly and it now sits in our driveway! Would like to encourage anyone that is 'looking' or not to stop by and just say hi to the people there. They are interested in helping you pick the right vehicle. Professional, polite and willing to help you. Marci and Karl Kollat read more

My husband and I bought two new cars from Firelands Toyota in the past six months. We had an excellent experience with our salesman, Derek Gainey. He was professional, knowledgeable and most importantly not "pushy". We started the search a year in advance as we plan on keeping these cars for many years to come. In fact, I drove my first Highlander for fourteen years. Derek understood that we would be in touch after we did our research about the Hybrid Highlander and the RAV 4 Prime (a hybrid plug-in). Months later we contacted Derek with more questions and decided to get on the wait list for these two cars. He kept us informed about when we could expect to get our cars and was flexible with pick up and closure of both deals as we were coming from out of town. Judging from our experience, you can't go wrong with Dereck and the Firelands Toyota dealership. read more

trying to buy a car and made the deal at sticker price which i was fine with then they said i had to finance with them or no deal! so i said ok i will pay it off in a few months.so they agreed again,then the salesperson,Jesse called and said Matt the salesmanager said they wouldn't sell me the car unless i had a trade.my car was totaled so i didn't have a car to trade!! so they wouldn't sell me the car they agreed to 2 times before,very shady dealer-dont trust them! read more

I feel as if I was taken advantage of being a female. Firelands charged me $105.63 for an oil change, Ken Ganley only charges $59.95 same amount of oil and the same kind, plus a tire rotation. Something seems fishy. They have lost our business, will go elsewhere. That will include a car purchase when we plan on purchasing! I'll call for quotes from now on. read more

We purchased a 2021 RAV4 from Firelands Toyota and the genuine kind, caring saleswoman, Sharre was awesome to work with! The Finance Manager, Steve Donahue, went to bat for us as well. Just super nice people and when I want to trade-in another vehicle, they will have our repeat business. If you're looking for a compassionate group of people to work within your budget...call Firelands Toyota. read more

This is a dealership with a heart! I can't express enough of my gratitude towards the caring staff, particularly Jamie Wright and Matty. I was vacationing in Sandusky from Michigan, 160 miles away. On my last night, my Toyota Avalon Hybrid was caught in a flash flood in the hotel's parking lot from a severe thunderstorm. My hybrid system had a malfunction, among several other malfunctions. I Googled for the nearest dealership, which was Firelands Toyota. While I was there, State Farm decided to totaled my car due to the extensive damages. But unfortunately, several other individuals in the area had car damage and the local car rentals were out of vehicles with extensive waitlists. Jamie and Matty helped me search for other car rentals in nearby cities, which they were going to drive me to, but everyone was out of vehicles to rent. They expanded the search to 60 miles away, insisting that they will drive me (for free) as they were only concerned about me getting home. Unfortunately, even 60 miles away, all car rentals were out of vehicles. I booked a hotel room, which Matty drove me to and both Matty and Jamie insisted that I call them the next day as they would pick me up to take to me a car rental. The next day, there were still no car rentals, but I ended-up renting a one-way U-Haul in order to get home. But the dealership was not making any money of my car since the insurance totaled my car and sent a tow truck to take to State Farm's salvage yard, but yet, just out of compassion, the dealership staff bent over backwards to help me during this difficult time. This really is a dealership with a heart and I wish they were closer to where I live. read more

Todd was absolutely terrific! I wanted a very specific, cute little C-HR, and he somehow found it for me....... somewhere. Even though it was hard to find, they gave a fair new vehicle price. Loved talking Browns, with him, too (very important!!!!) Cyndy B read more

This was the quickest car purchase we have ever done. The dealer went above and beyond in every aspect. Drove up from Columbus since they had the car we wanted. They gave us a price for our trade off photos and the trade and new vehicle price were fair so we decided to purchase the car. We showed up at 5 p.m. (Closing time) since it was a 2 hours drive but they assured us they would take care of us. The car was cleaned and waiting. We handed over our keys for the trade, did a quick test drive, went over the numbers again, wrote the check and we were out of there. Jacob, our sales rep was eager to offer help and suggestions and was eager to earn our business. THIS is the way a dealership should be run. Very happy with my new car purchase! Thanks again for going above and beyond. Give this dealership a chance to earn YOUR business, it might even be worth a drive. : ) read more

Took our Prius in for a routine oil change and tire rotation, was told it would take about an hour. We hung out in the lobby (add snacks, please!), but the time went by quickly. When our car was finally done after an hour and a half, I mentioned that I was glad it was finally done because I was hungry. The man at the service desk handed me my paperwork, waved away my credit card, and said "Happy New Year. Sorry for the wait." We'll be back! read more

We recently purchased a new Toyota Corolla from Firelands Toyota and couldn't have had a better experience anywhere. Sales Professional Todd Carney guided us through each step of the online car search and price agreement. Because we had shopped around, we knew that Todd gave us the fairest offer possible and the best replies to our questions. Thank you Todd and the entire Firelands organization. read more