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    Firelands Toyota

    4.0 (17 reviews)
    Closed 9:00 am - 8:00 pm

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    Review Highlights - Firelands Toyota

    Never pushy and listened to you and your needs when looking for the right vehicle for you and your family.

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    Ken Ganley Buick GMC - Just turned in a 2021 Encore GX with the assistant of Ricardo Trevino , enjoying my 2nd Encore GX...This PROCESS was a breeze

    Ken Ganley Buick GMC

    (22 reviews)

    The only good thing about my entire experience is the fact that my car looked good; which it should…read moreseeing as how it was there for 30 days! As a trusted repair shop via my insurance company, I expected MUCH better service - I WAS SO WRONG! To start off, I was told to bring it the night before due to my work schedule. Only to get there & every entrance was blocked by a show vehicle (keep in mind, I had an appointment time). Therefore, I had to inconvenience someone else to take my car the next morning while I went to work. From there, my completion date was changed AT LEAST 5 times, I stopped counting after awhile! I realize some things change, but this was utterly ridiculous seeing as how it was just a crack in my bumper! Not to mention the amount of times that I had to call to get an update on my car, only to be told "you were on my list". The miscommunication is seriously laughable. When I finally got a call my car was ready on Friday, I received another call Monday telling me it would be ANOTHER week! Literally a bad dream at this point. God forbid I don't have another car accident anytime soon, but if I do, I will not be using the local "reliable dealership", I'll take my chances elsewhere and hopefully won't be without a car for an entire month!

    bought a used truck from them with clean carfax, no accidents or damage reported. now i am looking…read moreto sell it and carfax shows accident listed 6 months prior to when i bought it. turns out my truck was not worth as much as they sold it to me because it had an accident that dealer did not disclose ! i would not have bought it knowing it was in a accident. i asked ken ganley to make me whole and rectify the situation. he responded he will not do anything to make it right. goodbye

    Halleen Kia of Sandusky - Inside the show room

    Halleen Kia of Sandusky

    (16 reviews)

    Rude!! Shawn the service guy laughed at me when I told him the 4 new tires that they put on for me…read morewas NOT holding air!! "Hahaha, yeah, yeah I'm with you". Is all he could say!! I haven't been able to drive it since I picked it up from them.I called at 4:50 p.m. today Tuesday August 26,2025.The lady that answered the phone didn't want to connect me to Shawn because it was ALMOST time for him to go home !?? All I can say about that is... SORRY FOR INTERRUPTING HONEY!

    Josh & Richard are awesome that's one of the reasons I bought my car here they made me feel welcome…read moreas soon as I got here they really do care about the customers here! Once I found the car that I wanted to test drive that was it I tested it was pleased with it and with no hassle or pressure what so ever I made my purchase here as it just felt right with them as well as my Kia that I love to drive now! Coming here I wasn't really too sure what to expect but all the signs pointed here to make it just right and it has been ever since as I've had to come back here to get my license plates as well as a free car wash every so often as it's just what's good here when that pesky salt comes about! Overall this is a great dealership with some quality people working here it's for that reason that when the time comes again I'm sure I'll be back for some service and whatnot as they have just done it right from the start! Thank you again guys for helping me to get my car you've all been amazingly awesome!

    Firelands Toyota - car_dealers - Updated May 2026

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