I encourage folks to read the reviews of RV USA. I always take reviews with a grain of salt, but after my family dealt with Tom and the way he treated us, I am convinced the reviews he claims are fake reviews are 100% real. There is another review on their Google business profile with the full details and actual conversations with Tom my mother had. This guy lead us on thinking we were going to work on a trade after having conversations over the phone (he even gave my mom an estimated trade value of her camper over the phone). Next, my mother wanted me to look at the camper Tom had for sale, so I ended up driving 3 hours to look at it. It was after hours, so Tom said to let him know what we wanted to do the next day. We called and wanted to proceed the process. Someone was scheduled to come look at our camper to work on a trade value, but they no showed and no called. 2 days later after Tom not returning my mothers many calls, the unit we wanted was sold. Since Tom doesn't want to have a conversation (per the review I mentioned above), here we are trying to reach you. Don't waste people's time Tom!! If you don't want to make a trade, tell them that up front. If you are worried about a 50 minute drive to look at a customers camper to trade, don't make an appointment and don't give them a an estimated trade value over the phone. You wasted so much of our time. Heck, my mother even turned down an opportunity to work because you were supposed to come look at her camper. Be cautious with this company, especially Tom!!! read more
