This is my 4th car lease from Ken Ganley in Norwalk. Just leased a 2024 Ioniq 5. Todd Ryf was my…read morevery nice sales person who handled my transaction. Never had a more pleasant experience with a dealership. Upfront, nothing sneaky... Car was ready the next day. Delivered as it should be - spotless and fully charged. I would recommend Todd Ryf to anyone looking to upgrade. I give 5 stars without reservation.

I had a bad experience with this dealership. I would never buy another Jeep. I hate this brand new…read morecar that I bought two weeks ago. It is missing some of the equipment that should have been included. I was told, "you didn't buy a new car". Yeah, right. Some rich old lady owned it for a second. She removed some of the equipment. I was told to buy the items from Jeep. Like I haven't already spent over $55k on this piece of crap 2026 Jeep. They lowballed me on my trade in and told me it wasn't worth anything. Now they are selling it for four times what they gave me for it. Avoid this dealership at all costs. One star rating because I can't give then zero stars!

Place is a joke they have no idea what they are doing. The sales people are shady and the shop even…read moreseem worse do not recommend.

Outstanding customer service! Pulled in while traveling from Virginia needing some help for a…read moretonneau cover that wouldn't latch. Was met by the Service Advisor Shasta who said to "pull in and we'll see if we can get you some help." Another Service Advisor, Tom Ott came out with some tools and worked until he got the cover to latch. Friendly and courteous! Thanks so much, Firelands Chevy!

I've visited here several times, and almost exclusively worked with Jon from Hyundai (now on the…read moreJeep side, but can still help with Hyundais). I found each experience to be helpful, and was my exact expectation of what I wanted. Pricing? A test drive? Always fantastic service. So when it came time for us to find another vehicle, my wife had her eye on a specific Hyundai. Looking online, there was NO WAY it would be in the price range that we wanted to pay for the lease. I went in anyway, really to confirm the pricing I saw on the corporate Hyundai website. Well, Jon didn't let that pricing be. He worked with Vincent, a manager, and they were able to beat our price point, tax, title, license, out the door. They were sure to confirm what we wanted (no trying to give us a FWD when we wanted AWD like we experienced other places), and gave us their best price. They were even great to let us make sure it was the right car for us. Of course incentives and deals change all the time in the car business, but they did their best to work with us, and won our business. I could not more highly recommend Jon and Vincent.

Wow! Really underhanded business practices! -Blatantly selling warranties that they had no…read moreintention of honoring from the very beginning. Lying to customers. And Travis Smiley himself is something else! So disrespectful to women! He doesn't even know the names of some of his best former employees. No wonder his employee turnover rate is so high. Everyone who knows me in the community knows I'm not a complainer and I've never left a scathing review like this, but I feel like the community needs to know. This man should not be doing business in our town!

Absolutely awesome. Traveling, coolant overheating. They worked us in while others told us October…read more Honest, trustworthy. It was just a cracked hose under clamp, we never would have found. They didn't try to sell us upcharged item. Love them

Terrible communication. Was literally on my way to look at a car that I was told was…read moreavailable...sold. Go elsewhere where they know their inventory.

I think I'm done bringing my vehicle here for oil changes and maintenance/repair work. Had it in…read morefor an oil change and asked if they could check the "check engine" history since the light came on recently, but then went off. So at the time of the oil change and "diagnostic testing" the check engine light was off. Despite it being off, they determined a part needed replaced. I declined due to the cost. Then, when going in to pick it up and pay for the vehicle, it was way more expensive than the normal oil change. When inquiring as to why it was so expensive, they said it was for a $175 diagnostic test. I was not informed of this charge at all ahead of time. Pretty bad! After being a loyal customer all these years, I'm done.

My wife and I bought a Riverside Retro from Tom in August. Tom was very accommodating and stayed…read moreopen later for us to come see our unit . He is very knowledgeable about campers and has a no haggling prices. No extra shipping costs or set up fees are charged like many dealers. We are from Michigan and are very grateful we traveled the 2.5 hours to buy from them. We could not be happier with the work they did adding a vent cover and two smart TVs. Worth the trip! Thank you Tom and Liz for all the help !.

I encourage folks to read the reviews of RV USA. I always take reviews with a grain of salt, but…read moreafter my family dealt with Tom and the way he treated us, I am convinced the reviews he claims are fake reviews are 100% real. There is another review on their Google business profile with the full details and actual conversations with Tom my mother had. This guy lead us on thinking we were going to work on a trade after having conversations over the phone (he even gave my mom an estimated trade value of her camper over the phone). Next, my mother wanted me to look at the camper Tom had for sale, so I ended up driving 3 hours to look at it. It was after hours, so Tom said to let him know what we wanted to do the next day. We called and wanted to proceed the process. Someone was scheduled to come look at our camper to work on a trade value, but they no showed and no called. 2 days later after Tom not returning my mothers many calls, the unit we wanted was sold. Since Tom doesn't want to have a conversation (per the review I mentioned above), here we are trying to reach you. Don't waste people's time Tom!! If you don't want to make a trade, tell them that up front. If you are worried about a 50 minute drive to look at a customers camper to trade, don't make an appointment and don't give them a an estimated trade value over the phone. You wasted so much of our time. Heck, my mother even turned down an opportunity to work because you were supposed to come look at her camper. Be cautious with this company, especially Tom!!!