I've visited here several times, and almost exclusively worked with Jon from Hyundai (now on the…read moreJeep side, but can still help with Hyundais). I found each experience to be helpful, and was my exact expectation of what I wanted. Pricing? A test drive? Always fantastic service. So when it came time for us to find another vehicle, my wife had her eye on a specific Hyundai. Looking online, there was NO WAY it would be in the price range that we wanted to pay for the lease. I went in anyway, really to confirm the pricing I saw on the corporate Hyundai website. Well, Jon didn't let that pricing be. He worked with Vincent, a manager, and they were able to beat our price point, tax, title, license, out the door. They were sure to confirm what we wanted (no trying to give us a FWD when we wanted AWD like we experienced other places), and gave us their best price. They were even great to let us make sure it was the right car for us. Of course incentives and deals change all the time in the car business, but they did their best to work with us, and won our business. I could not more highly recommend Jon and Vincent.

This is a very reliable and trustworthy business. They have serviced our Mercedes and each time…read morethe work has been perfect. They are friendly and professional and a joy to work with. I will return here.

They rotated my tires for free when the jeep got a oil change. The staff were very nice, funny in…read morefact. The price was reasonable. Def go back

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

I was in a bad car accident, with damage to both the front and rear of my car. When I went to…read moreJohn's Body Shop, John was extremely helpful. He was able to give me a fair estimate and work with the insurance companies to make sure the work was completed promptly. The quality of the work was exceptional, and you could not even tell there was ever an accident afterwards! I would highly recommend John's Body Shop for all of you car repair needs.

I cannot say enough good things about Walt's Auto Repair & Towing in Sandusky. From the moment I…read morecontacted them, I was treated with honesty, professionalism, and genuine kindness. It's becoming increasingly rare to find a repair shop that takes the time to listen, explain things clearly, and truly put the customer first. Walt and his team are knowledgeable, responsive, and clearly take pride in their work. What impressed me most was their integrity and willingness to help rather than simply sell services. They made what could have been a stressful situation incredibly easy and straightforward. Definitely less expensive than I thought it would be. If you're looking for a trustworthy local repair shop that values its customers and stands behind its work, I highly recommend Walt's Auto Repair & Towing. Sandusky is fortunate to have a business like this in the community. Thank you, Walt and team, for the outstanding service!

Full disclosure - I think the problem started when he confused me with my sister-in-law, who's name…read moreis also Tiffany LaCourse. She's had some issues with him recently and I don't think he realizes we are two different people. That having been said - my son was in an accident last month (June 7th 2025) and Walt's Towing ended up towing his car. When I picked my son up from the scene, they weren't sure what tow company would take the car, so the sheriff gave me his card with the report number on it and said the tow company would get in touch with me. No one ever called me, and I was completely slammed between work, my boys' baseball schedules, my mom's doctors appointments, and everything else going on. I talked to my insurance company (State Farm) immediately after the accident, filed a claim, and they said they would make sure the car was at a facility that didn't charge storage and if it wasn't - they'd have it moved somewhere that wouldn't charge for storage. I assumed since I never heard anything more from my insurance or the towing company - that there was nothing to worry about. Weeks after the accident - on Friday, June 21 2025 - Walt and his girlfriend showed up at my house at close to 8pm when my husband and I were in Ashland at a baseball tournament and he scared my elderly mom and my 9 year old son. He gave my mom a copy of the police report with a POST IT NOTE attached with a price of $1,398.13 handwritten on it (see attached photo) and said he needs to be paid ASAP and I need to get my car. That is NOT an invoice - let alone itemized. I still to this day have not received an invoice. I called the police on him that night and made a report. I've tried to reach him and so has my cousin Richard (who tows vehicles) numerous times to get the car - so the storage fees would stop - and he hasn't answered or reached back out to either of us. Now this weekend - July 19 2025 - I got served with small claims court papers. He's taking me to court for almost $2400! And he still has my son's car and has still has never returned any calls to this day! I fully intend to file with the BBB, Ohio Secretary of State, ODOT, and any other authority I can to have this remedied.

The service time was prompt. The driver of the tow truck was professional, courteous, great story…read moreteller, and made the trip in the cab comfortable. Drove me home because I did not have a vehicle or anyone available to pick me up. I would highly recommend this towing company. Sherry B

I had a non-emergency situation.........my car was broken down in a parking lot, and I asked it be…read morebrought to my home so I could fix it. Service was prompt, and the car (being AWD) was towed properly for its own safety. The price was what I was told on the phone. Pricing was competitive compared to other regional companies, so my only complaint is that I WISH it was free. Slim chance of that happening though right???

This is in response to an old review that I just found concerning my old business. I pulled my old…read morerecords to see who Pam M is & to see if they were an actual customer. The actual name is Pam & Terin Mitterling. I reviewed the notes concerning their repair. The battery had a shorted cell causing a battery discharge light to illuminate. I recommended a battery replacement to correct the issue. The battery was replaced & the charging/ starting system all tested correctly & the battery discharge light was no longer on. There was no call from the customer to notify me that a discharge light had reoccurred. The vehicle in question was a 220,000. Mile Oldsmobile. In the future, feel free to use your full name instead of hiding behind an erroneous online review.

We took our car in to have alternator and battery checked. Harold indicated we had a bad battery…read more We asked to have the battery replaced and an oil change. We were charged $243. When we went to start the car the low battery light was still on!! Problem NOT solved. Harold refused to refund our money. Bad service, bad customer service. Likely sold us a battery we didn't need---it's likely the alternator as we originally thought. Now we'll be out that money, too - but NOT having the work done at A&H!!!!!!!!!! Beware!!!!