I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

This place is amazing! My car was overheating on Rt. 2 near the Midde Ridge exit. I was traveling…read moreto Lorain from Columbus Oh. I took the exit and park in the nearest parking lot. A little panic of what to do or where I can have my car repaired. I made a few calls and Pallens Auto place came highly recommended. I called AAA and my car was tow to Pallens Auto Concept. The owner Tom along with his assistant Victor and the entire staff could not have been more friendly and accommodating! Thank you so much, your awesome! The location was easy to find, the office was clean and had large, beautiful fish tanks! In no time my car was fix and ready to keep traveling and at a reasonable price! Next time you are in need of car repairs give Pallens Auto Concepts a call, you will not regret your decision! Carmen Ozbolt

I had a problem with the explanation of the repair. They…read moreagreed to a refund. I am pleased with the results

Came in for an alignment on my F-150, dropped it off and it was done promptly the next day, I…read morepicked up a few days later and the steering wheel wasn't straight. Took it right back to have them fix it, they did the alignment again. Still steering wheel wasn't straight and they were only adjusting one part of the suspension which is why it wasn't driving straight. I talked to them again and dropped it off, they tried a third time and lo and behold they didn't get the alignment right AGAIN! The report says there was damage to my vehicle preventing adjustment and other issues that are not apparent with my vehicle, I look under the truck where the adjustments are and there isn't even marks on the bolts where they would have even tried to loosen them. Overall I wouldn't come here to get free air in my tires..... I'm a technician and was here purely because my work doesn't have an alignment machine where I can do my truck. What a waste of my time and money

Recently had Juan do some work on my car and I am very happy with the way he does business. When I…read morereached out to him he was quick to respond and was very flexible with his availability. He gave me very competitive pricing and the work he does is professional. He's reliable, honest, and trustworthy. He's now my go to guy for auto repair.

Jessie always goes out of his way to take care of me and every single one of his customers. For…read moresure, he needs to make a profit. But to him, the relationship is just as important. You WANT to keep coming back. Nice job Jessie and staff. Don

We got a flat on a road trip recently. One phone call and Mike at Tuffy's said he could take care…read moreof it right away. He wasn't kidding! We were in and out in a half hour for less than $40. What a life saver! Thanks, Mike!

Excellent people, excellent service. this company stood up and fought for us when the going got…read moretuff. Eric and his staff are informative, professional and carin. I highly recommend G&R automotive for any and all car service needs.

Eric has been servicing my car & my wife's for about a year or so. I have had excellent experience…read morewith him, timely service. He even came out to me on the road, as I was doordashing and my exhaust fell. He brought a jack, tools, and some wire and temporarily put my exhaust in place so I could continue earning...ON HIS OWN TIME!! I would highly recommend him, as he reminds me of the mechanic my dad used to frequent years ago...a neighborhood guy who is helpful and knowledgeable! Five big stars!!

Nice staff and decent cars on the lot. But I am very concerned about all the Hyandais being stolen…read moreand the sales rep didn't really agree with me. I think we will be buying little Billy another brands unfortunately. Sorry

Wasted 2 days trying to get a recall warranty replacement on a clock spring/air bag. Looked up the…read morerecall online, input my VIN and it said I WAS covered. Made an appointment online 5 days in advance. Then called to check how long it would take, whether I should wait or get dropped off. They told me might take a few hours. Showed up for appt. 9 AM on sat. Told me Id need to leave the car for 3 days or could reschedule for monday (because they only do oil changes and tire rotations on Sat.) Come back Monday, leave the car. They call and say sorry, the recall is NOT covered. said it expired 2 months ago. (2011 car, recall extended replacement to 15 year warranty).

I had a great experience. Completed exactly what I asked for with much more reasonable pricing than…read moreother auto shops and dealerships who quoted me. I will be using them for all my future needs! Performed work quickly and didn't lay on any overbearing sales tactics to try and do more than what I needed. Very honest mechanic shop!

Great place to service your car. They are professional and reliable. My son had an issue with his…read morecar they got us in right away and let us know what needed to be done.

This establishment is top notch. It feels like taking your vehicle to a trusted friend or relative…read more And it isn't just how I've been treated but also watching how others are treated while I'm waiting for my service. Brian is my go-to for any vehicle needs and I've been coming here for years. Highly highly recommend. You will not be disappointed.

From the owner: Over 45 years serving Lorain CountyForeign & DomesticeAuto & Truck RepairASE Certifiedread more