since I didn't buy a car there, but took mine in for service on two occasions I was very…read moreimpressed with the way they handled things. My first trip was having them inspect my vehicle since it was bought used. They provided me a full video detailing everything and didn't charge me at all for it. That was clue number one that this dealer was a class act. My most recent visit was inspection, oil change, typical routine maintenance. Appointment was easy to make staff, incredibly friendly, accommodations were clean and comfortable in the waiting room. They finished me up, reasonably fast and at a fair price. Based on what I've seen so far, they would be my first choice to go to for my next vehicle purchase. Most every review I've read online echos similar feelings and highlights them as a great dealership.,

I'm writing this after multiple negative experiences that have led me to find a new Mazda…read moredealership. My issues began when a technician forgot to reinstall the under-car shield after an oil change, forcing me to return and miss an appointment I had right after my oil change. The service manager, Alex, offered a free oil change for the trouble after I asked to speak with him, but when I returned for my next visit, they did not honor it. During that same visit, my car was with them for over 5 hours just for them to tell me a thermostat I needed for a check engine light was backordered for months, which didn't fix the problem and left me wondering what took them 5 hours. To make matters worse, I sat in the waiting area for an hour watching what I thought was my car parked outside before anyone told me it was ready, further adding to my frustration once I realized it was my car. After being told for almost three months the part was still unavailable, I called another local Mazda dealer who had the part in stock and fixed it the next day under warranty. Between the poor communication and the lack of follow-through, I cannot recommend this service department. While my primary issues are with Service, my experience with Sales (specifically Nick) was equally disappointing. After expressing interest in a vehicle, I received no follow-up, further cementing my decision to move on from this location. I do want to highlight that Jaz and Corey have consistently been professional, friendly, and efficient. They are clearly assets to the team, and I appreciated their help despite the systemic issues within the department.

I will never ever go anywhere but Avon imports! Louis and his crew are the absolute best! Finding…read moresomeone you can trust in the auto repair business is impossible but Louis is the most honest human around! No matter if he is swamped he always finds a way to fit me in if I need it!

These guys are the best!! I've been going to Luis for several years now. They are honest,…read moreknowledgeable and extremely fair pricing. They will not push for more than what is necessary. Love them!!

They are friendly people and very knowledgeable about what they do. I highly recommend them.read more

Had a wonderful experience here for service for my car. Clean, friendly and trustworthy so I highly…read morerecommend it to anyone in the area or driving thru.

Fantastic service. Very prompt, thorough, friendly and fair! I would highly recommend this…read morebusiness!

Been our shop for years and years. Nobody I trust more. Great customer service and always has th…read morecar ready when they say it will be.

Transmission Engine Pros exceeded all my expectations! From doing thorough research to discussing…read morethe details with Todd and scheduling service for my truck, it was evident that they prioritized outstanding communication and top-notch workmanship. I recently had a thorough transmission overhaul, and the results were impeccable. I truly appreciated the respectful treatment towards my vehicle and the high level of professionalism and expertise displayed by the auto and transmission specialists, Nick and Sal. It's clear that Transmission Engine Pros is the ultimate destination for any auto repair or diagnostic needs. A huge thank you to the team for a fantastic experience and for getting my truck back on the road in great shape!

I was having issues with my engine stalling out, so I brought my vehicle to Transmission & Engine…read morePros in Parma for diagnosis and repair. Nick and his team quickly and accurately diagnosed the problem and fixed it right away. This is an excellent shop with great service. I highly recommend them to anyone dealing with engine or transmission problems!

Great service and fair prices keep us coming back for cars and boat. Folks always ask for "an…read morehonest" mechanic...this is the place. Kevin is always candid and honest about what needs to be done and what should be considered.

Had a great experience with these guys. Able to get me in quickly for service. Kept me informed,…read morecompleted the job at a fair price. Definitely will return!

when I moved to Strongsville, I started going to Strongsville auto service and Nash has been…read morenothing but wonderful! He's a true Christian and honest man and he's done nothing but help me every inch of the way. I feel so very blessed to have found him and know him and I would highly recommend anyone to go to him at any time. He is honest and always!!!

Excellent communication & service Needed drivers door handle…read morefixed "would not open from inside" Kyle & his crew has over 100 years of experience , they were able to take door panel off, fix window that wasn't working properly (no charge) ... Kyle ordered the cable needed to fix door handle the next day , took about 15 minutes , very impressive Awesome service , Thank you !!!

Great experience. Matt was very thorough checking my car. He explained what my car needed and took…read morecare of what I could afford at the time. I will be returning to have the rest of the work done. I recommend Urban Auto. I spoke with Amanda the office manager as well. She made things easy to understand she was knowledgeable and very nice. My car will not be returning to where it had been serviced prior to a friend telling me about Matt and Urban Auto. Thank you Matt and Staff. Nancy U

I have taken my car to Urban's auto on numerous occasions and everytime I've left more than happy!…read morePrices are very fair, and they take the time to explain what's going with your vehicle! Instead of just saying "Yeah, you need this part!" They actually explain what's going on and why it needs fixed! I've been to a lot of auto places where I've left feeling taken advantage of, but not in the slightest with Urbans! Matt is a great guy and def. Knows what he is doing, and has assembled a staff with the same skills! I'd give them 6 stars if I could, thanks again!!